SpiceJet Complaints & Reviews

I traveled on sg636 from ahmedabad to mumbai on june 5th 2017, departure at 5:40 a. M. On boarding the flight i had reported cabin crew about very warm temperature in cabin. She responded that "once flight will take off, ac will work perfectly". Again after take-off i had called upon ms. Astha and asked her as to why ac is still not working... And same reply was given. Half the way, it was announced that airlines regrets for warm temperature in cabin.

If it's known that ac is not working, than why the flight was allowed to take off or it's a compromise by maintenance department? It was about 80 minutes in oven.

I booked a spicejet flight to travel from delhi to chennai through goibibo.com. Date of travel is june 1, 2017 and departure time is 20:40. Pnr number is l82y8z. Me and my sister went to the spicejet counter in delhi domestic airport at 20:10.in the counter ms. Sana khalil and ms. Seema bavra were present saying that we came late so that boarding passes can't be given. This is the first time iam coming to delhi and due to traffic we were unable to reach the airport 45 minutes before the departure time. We even asked them that we will pay extra amount and i said i came with my sister and we cant stay anywhere outside. But they were very rude in their speech and in their behaviour. I have never come across such type of crucial attitude staffs in my life. If they would have allowed us by taking extra penalty, we would have reached that night itself. But because of that worst attitude staffs, we stayed in the airport whole night very depressed without food and sleep. No one is there to help us. I regret for coming to delhi and took a decision for going back to chennai through spicejet. I will never forget that incident that had happened with your worst staffs behaviour and speech on that day and i and my family and friends will never choose your airlines again in my life.

Dear sir,

I have tried to book a spicejet flight from bangalore to cochin for the date 28th july 2017, on 23rd may 2017 using the mobile number [protected] for 3 members. I have tried to book through website and an amount of 4788 was paid through mobikwik, but the webpage displayed the ticket was not booked, wherein mobikwik page shows payment done.

When i have contacted spicejet customer care, they said it will be refunded by 7 days, but till now refund is not received. Kindly help in getting the same.

Thanks and regards,

Karthick g
Ph:[protected]

I am a doctor working in Dubai, UAE with NRI status and my family is in Jaipur, India. I or my family keep on travelling regularly between Jaipur and Dubai. Since I have only foreign credit card, hence I book my airline tickets for me and my family through this foreign credit card.
Recently, I faced lot of harassment by the Spicejet airlines staff on which I had booked my ticket for travel from Jaipur to Dubai on 30 May 2017. At the Jaipur boarding counter I was asked to show the credit card through which the ticket was booked. Since I have numerous foreign credit cards and I cannot carry all of them during my travel, and I was unaware of this rule or requirement; hence I did not have the credit card and I was refused for travel, and had to book a new flight ticket again. Earlier, I or my family has been travelling repeatedly on Spicejet through my foreign credit card booked tickets, but was never asked to show the credit card.
The Spicejet airlines showed me the terms and conditions of their airline which states that 'For all foreign (Non Indian) credit/debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. In case the card holder is not travelling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit/debit card duly authorized by the card holder, along with cardholder's valid proof of identification and passenger's valid photo ID proof'. The airlines have refused to address my concerns beyond this rule.
I have been using these foreign credit cards for numerous transactions and travels worldwide, but so far have never been asked to show the credit card by the mercantile.
1) Is this rule by private airline carrier legally valid to refuse me travel?
2) Can such discriminatory rule for only foreign credit cards be made by such private agencies?

I am writing to you after lot of desperation and with full hope that you will address this discriminatory, illogical, illegal and user unfriendly rule, so as to avoid harassment to the public affected largely by this ruling

Sir,
I am v jeyaram, i was book a fly ticket on 16 apr 17, for 18 apr 17 from chennai to madurai my transaction below
16-apr-2017
(16-apr-2017) to transfer
Inb spicejet ltd. Spicejet payments isbi[protected]igabdmkoi4 transfer to 2, 075.00

But i am not receive any pnr conformation or e ticket so i speak to mr deivendran [mobile no is [protected]]on 17 apr 17/1338 hrs, he said did not make any pnr for you, your money can refund to you. Till my amount was not refund me. Kindly take action.

Dear Spicejet Customer Care

I have booked 5 spicejet flight tickets from kolkata to guwahati on 25/7/2016 with the travel date 3/01/2017. I had to cancel the flight tickets on 25/12/2016 due to some unavoidable circumstances. Inspite of calling the customer care of spicejet and writing mails several times and doing all the necessary procedures for refunding the money, till today I have not got my money back. Spicejet is just conning the passengers and this is very disappointing and unfair.

Dear Customercare of Spicejet,

On our flight from Amritsar to Mumbai, one of my large new bags was torned open along threads which looked like an attempt to steal contents Or very very rough baggage handling. (And this is not for the first time with Spicejet). Also this new bag is so dirty and torn I doubt what management and maintenance you have with the luggage section.

We have immediately put complaint with Spicejet counter at Mumbai (no. 30107, Aircraft no. SG 415, Amritsar-Mumbai). Spicejet called while ago offering compensation of Rs. 1000/- for a bag which cost us 6700/- bought only a month ago.

Kindly look into the matter and do the needful at the earliest.

Mr Sandeep H Shahane
[protected]
Mumbai.

The spicejet max offers 5 services. The person at the counter made me believe that i would get the best services possible. I was not given priority over anything. I had to remind them that i had booked a meal. I got my luggage probably the last out of everyone. This is an utter waste of money. To top it all they lied my saying that the second row had leg space which it didn't. I went to the authorities and they were laughing at our faces. As if i had cracked a joke
Flight details 26th may, 6:55 departures, flight number sg 516

My name is shourya sethi - pnr - j5feyv
I would like a response to my complaint or else i will pursue this forward.

We had a flight today at 1 u must be thinking at 1 in the afternoon no 1 in the early morning... N no help many other passengers like us assumed it in the afternoon n went back disappointment very back spicejet... Will never ever opt for spicejet ever in life.. Guys wake up these people are very helpless n they just replied buy a new ticket like they r asking us to buy a piece of cake... Pathetic flight

Name - kavin shah ([protected])
Booking date - 25/05/2017
Passengers - 2 adults + 2 childern
Passenger details - mr. Kavin shah, ms. Sweta shah, pranjal shah, mitarth shah
Date of travelling - 08/08/2017
Amount deducted - 9100/ -
Card detail - axis bank, debit card
Axis seq no[protected]

Money deducted from my account but ticket has been not received.
Please do needful

This is to bring to light the Rs 12 promotional anniversary scheme started by Spice jet dated 23rd May. Under this scheme the base fare was Rs 12 and taxes were to be borne as per rules. However Spicejet has charged an exorbitant sum in the name of airline fuel charges and taxes and the fare of Rs 3100 turned out to be more than the normal fare for Hyderabad to Benguluru return fare which is around 2800/- maximum. Please initiate a compensation for the loss occured. Even today If I try to book tickets for the same dates, the fares are lower per person without promotions.

Refer to their rs. 12 ad in all newspaper - hidden non - refundable huge charge in name of airline fuel surcharge.
Same day same sector dubai - it charge rs. 9470 against propoganda of rs. 12 ticket while if one opt for higher base fare of rs. 8455 than same. Be rs..1000.
Delhi - dubai sector example.
Hidden excess charges of rs. 8470 which is non - refundable too.

Really bad service @Mumbai airport when my family returned from Goa. My parents who were wheelchair bound had to wait for a really long time due to shortage of one wheelchair and exited after nearly an hour. My mother's walker was damaged when the person assisting my parents put it with the luggage. I am really disappointed that the inconvenience and discomfort caused even after paying an additional amount for them to be taken care of.

I had my 2 nos ticket booked for traveling from Kolkata to Chandigarh on date 18/05/2017 PNR No. ZYS3VW and HEWV6E. My wife was 7 months pregnant and While getting a boarding pass they asked for the confirmation from doctor that she can fly.
I showed them all my reports stating her condition was normal with no complication. But staff immediately cancelled our tickets for the reason that it was not mentioned that she can fly too (we travelled from Chandigarh to Kolkata 27 days back on same reports) and told that the amount will be refunded after some deductions.
Now with a 7 month pregnant lady I traveled 7 kms by road back to home then to the doctor for getting that confirmation to fly. Then I again booked my tickets to Delhi (Costlier than my previous cancelled tickets by approx 4 thousand rupees) as it was urgent for me to reach chandigarh same day and also I was not able to afford the flight to chandigarh due to high prices now. Traveled again 7 kms to Aiport by road. Now from Delhi to Chandigarh I again traveled 250 Kms approx by road.
I think the mental and physical harassment crossed it limits. She would had easily traveled through 4.30 hours duration of flight rather than getting so unforgettable traveling by road.
This mental, physical and financial harassment (already conveyed to the employee who cancelled tickets that it will happen to me) made me to complaint about them. Till now there is no confirmation or communication made about cancellation and refund. This was very unprofessional behavior. They would have easily get my wife checked by their doctors including no complication report from my doctor.

Received this letter on 20.5.2017 on 9.40am offering me job in spicejet and thus demanding cash.
i believe such scam should be made public so that proper invertigation can be made.
also no employer can demand any form of monetary kind for employment

please look into the matter as soon as possible as it is a rampage scam to loot the young aspiring youths who are in search of employment

I had booked the sg-150 flight to delhi on 8th'may'2107 from bangalore to newdelhi through pnr#oy3vww scheduled at 00:20am.

The flight take off got delayed by more than two hours from bangalore and due to this i missed my connecting flight from goair (Pnr#3239wz) to leh scheduled at 5:10am.

Due to the spicejet flight delay, i had to pay additional rs.9750/- (Rupees nine thousand seven hundred fifty only) for goair to get the next flight to leh which was scheduled at 8:40am.

Would require your consideration to re-imburse my additional amount since it was entirely spicejet delay mistake which made me get into un-wanted trouble and also ended up paying additional amount for my on-ward flight.

Hope to hear from you at the earliest.

Hi,
Subject: Reimbursement of Boarding and Lodging expense for Cancellation of flight

Ref: PNR No: A412SI

I was scheduled to departure from Srinagar to chennai on 17th May 2017 at 16:45
This flight was cancelled due to operational reasons and I was not provided with alternative flight and I got update from customer care that for next two days there are no flights.

Because of cancellation of this flight I missed important meetings and incurred additional expense of rs.20, 000

Kindly arrange for reimbursement of expenses and do the needful.

Regards,
Mohamed Khaleed
[protected]

My name is rajasree p nair, designation municipal secretary/commissioner. I really had a bad experience yesterday 16 may 2017. Booked ticket sg561 delhi - cochin, departure 6:30 a. M. Due to the wrong information i got from the customer care service of the spicejet i had to roam around the international airport two times. They confused me about the terminal where the departure of the flight is scheduled. The result even though i had reached the airport on time, i was refused the boarding pass on the ground that boarding closed. I begged the supervisor a woman on duty that morning that i have to attend a meeting scheduled on that day and the wrong information i got from their customer care. Her behaviour is the most worst. She treated the fellow passenger including me very badly. Very eager to make our exit out. Together with the mental agony of missing a flight without any refund, i was forced to book another flight on the high price. Very bad and ridiculas behaviour from that supervisory woman staff i decided in future i will not opt this airline. My grievance that i want the full refund of the ticket i booked on the spicejet 561. Pnr nov44sjl. And direction to be given to the staffs to deal the customer properly and in a respect ful msnner

Recently received a fake call letter from "spicejet limited org." saying that my resume has been selected and that i have to pay rs. 9950 as a security deposit.
Date of incident 9th may 2017 and i have made payment and payment details is syndicate bank a/c no [protected] in favor of mr. Kapil kumar ifsc code synb0009838
Name of the person who sended me letter and called me his name is abhimanyu rai contact no[protected]br...

I was supposed to board a flight SG 612 from Chennai to Mumbai on 16th May 2017 and flight was scheduled at 9.10 pm.

We are getting message at 2.30 pm due to operational reasons flight is delay to 10.10 pm.

After reaching airport, further at 9.00 pm it's getting announced that flight will take off at 10.40 pm and then later we got the message that flight will take off at 12.40 am

What kind of commitment are you giving to your passengers? Running such a huge organiation you don't have spare flight to take the passengers.
No one has any assurance when the flight will be schedule.

It's the most pathetic service and in lieu of cheap flights you are cheating the customers. We want highly compensation for the same, else the same will go to other source of media.

We can rate "The flight with most pathetic service "

Rgds