SpiceJet Complaints & Reviews

I'm making a petition to request Spicejet to be a little user friendly with regards to cancellation fee charges. When faced with a situation of booking onward and return, both on SpiceJet and the return is accidentally booked on the wrong sector. I made a note to cancel the ticket immediately and book the correct sector (which was also Spicejet). I was charged 60% towards the cancellation fee. Now I'm not saying it's my fault. I only wish Spicejet had better policy of helping their customers rather than ripping them off. The new tickets costed me Rs. 6900. The difference was only Rs. 1800. Now I end up paying almost over Rs. 10, 000 due to this mess. Please have better cancellation policies and try to at least "MAKE AN ATTEMPT" to help your customers.

I travelled from Delhi to Bengaluru on 14th May in 01:00 A.M flight. I took spice max facility and I was charged 1000rs for that. I was told that that I would be provided with priority baggage handling and prority boarding along with other benefits. I was neither provided Priority boarding or Priority baggage handling. In fact I received my luggage after 25 mins of de boarding of flight. What is the use of paying extra when i had to wait for my luggage for so long.

Everyone always told me that Spicejet is a bad airline but I never really paid heed to it.
However, me and my family (Mom, Dad and Me) were in for a shock on 11th May when we travelled on the flight number GF5SRE from DEL-MAA with departure scheduled at 14:40.

We were seated by 2:20 and we kept waiting to fly off. The plane was very suffocated with dirty seats. The AC wasn't working properly. Many passengers complained to the crew about the poor state of cooling and the crew said that it will get better when we fly off.

The aircraft didn't move from its place till 3:10pm. We were all sweating by then. We asked the crew multiple times about the delay in take off and they said that there is some approval issue.

Then the plane started to take rounds of the runway and went round and round for close to 20-25 mins. The plane finally took off at 3:36pm.

My dad was seated in row 23 in the aisle seat while mom and me were seated in the 25th row - Right in front of the lavatory.

Suddenly my dad started feeling uneasy because of the suffocation inside the aircraft and the heat and specially the fact that we were stuck in that aircraft without flying off for about 1 hour.

He was experiencing nausea and suddenly fainted close to us. My mom and dad are doctors (thank god for that) so mom immediately suggested that he be laid down and we must raise his legs to increase the blood flow to heart and brain. However, we were shocked to find that there was no sickness bay or even a slab where he could've been laid. The crew helped us out a lot but neither did they have a bedsheet or any area where my dad could be laid down. Also, it was said that the aircraft is full so we can't even lay him down on any of the seats.

We were forced to lay him down in the aisle and we raised his legs.
There was no official medical help or doctor on the airplane. The plane even didn't have any basic medical equipments like a BP apparatus etc.
They didn't even have a bedsheet on board. When asked, the crew mentioned that they had nothing because it's a low cost airline.
How is a Rs 4600 flight per person a low cost airline. And are we supposed to believe that there is no value of life in a low cost airline ????

Then my dad had to be rested down for a while so we took him to the service area in the back and he laid down on the floor for an hour while I sat next to him on the floor.

I am ashamed that such airlines with such facilities operate in our country. The cabin crew tried to help us out a lot but even they were helpless as they had no facilities on board.

I am going to sue spicejet. Had anything happened to my father I would've filed a case against this airline ( I read an article online where it said that in Jan2017, a female passenger barely 34 years old collapsed and died on a spicejet flight)

Shame on Spicejet for not keeping any basic facilities online and to have such horrible seating and cooling facilities in the name of a low cost airline.

I will make sure that no one from who I can influence ever travels in these so called irresponsible 'low cost airlines'.

I am also going to lodge a complaint with the aviation ministry.

Wait and watch!

I have forgot my password of my account with spicejet. Whenever i am clicking on forgot password icon on main page it is displaying reset password sent to registered email id. But i didn't received any mail either in inbox or spam folder. Due to which i am unable to book my tickets from last one week.

Prashant
[protected]
[protected]@gmail.com

We had a very unpleasant experience with spicejet.

Me and my husband were forced to travel with spicejet's second flight on[protected] at 20:55 where we could had been pushed for our first flight in morning 06:05.

The crew did not allow us to board the flight at 5:25am.

My husband had a single side ticket and did report for check-in at 5:25 am. He had done his pre web check-in but i had a ticket of both side i. E. A return journey which did not allow me a pre web check-in for my travel even after multiple attempts on both, app and site.

Please find our pnrs as: c8mw3g, vyqmkg.

We were forced to book fresh tickets from del-blr i had to pay 21k extra and a 14hr stay at the airport lounge, which is a huge monetary loss.

I have seen the maximum inflexible behavior shown by the crew and ground staff and specially mr. Abhishek who is the manager at delhi spicejet ground staff. He was also speaking very rudely to a lady thats me.


Both o[censored]s were forced to
1. Miss our flights
2. 14 hr stay at airport
3. Not allowance for luggage check-in for even one o[censored]s passenger, so only an option where i could be left alone with all the luggage was being continuously proposed by the delhi spicejet crew.
4. The second flight booking was done with spicemax seats without even intimation with some extra charges which was not intimated.
5. My husband had a urgent meeting in bangalore, he may lost his job for not attending meeting.
6. We faced a huge mental harassment by spicejet.

I agree we were late by 5 mins reporting 40 mins prior to the flight time but i see a surety of my travel if there was an intent.

Regards,

Priyanka
(A very dissatisfied customer)

Sg 254 made a terrible 17 hour delay in reaching delhi from kolkata. We had no information regarding when it would be reaching or what security the passengers would be provided with. This is disgusting. We were terribly harrassed. The customer care executives are the dumbest i've ever seen. They don't have any information and just keep saying "sir call after 15 minutes". Spicejet has given us a lot of harassment due to it's incompetence and irresponsible service. We are extremely disappointed.

The flight SG 254 departed from Kolkata (CCU) on the 3rd of May, 2017 at 5.35pm was supposed to arrive at Delhi airport by 8.20 pm. But redirected to Jaipur airport due to bad weather and still waiting there for indefinite time and for some unknown reason, while the present condition of the weather in Delhi is better. My parents (senior citizen)are traveling there and are facing such troubles and harassment for no reason. this is really painful. And such experience is just unbearable.

I had transferred rs2500/- in the spice cash account on 21st april to book a ticket. I tried to use that amount for booking but wasn't receiving an otp. I tried 15-20 times but was not able to book a ticket. So i placed a complaint with [protected]@spicejet.com on the same day. It has been 5 days since i have filed a complaint but no action has been taken by them. Now when i am trying to login the account it isnt allowing it. I even tried to change the password but even that is not getting done.

This airline sucks!!!

We are regular fliers on spice jet. Today we 6 members of my family including 2 senior citizens aged 68 and 65 yrs, that is my self and my wife were traveling to jaipur by flight no sg 2623 which depart from delhi at 07.15 hrs. At 6.40a. M, while we were in security check line, i got 3 telephone calls on my mobile calling us to repot for boarding.. The panic like situation was created and we all became nervous and virtually to run for boarding and entered the plane around 6.55a. M. Even there after at least 10 passengers entered the plane. There was no occasion for the staff to create panic like situation. Moreover the flight itself took off at 7.30 a. M. That is, 15 min late. Be that as it may, our seat no 7a was near the wings and due to noise my grandson asked for cotton bud, but the same was not made available. It is unheard of that airline like yours do not provide such essential items.

Justice v b gupta
(Former judicial member, national consumer dispute redressal commission)

SpiceJet Booking PNR UFVD2R: 21 Apr 2017 BKK-Kolkata for MS. STEFANER

As this is an issue regarding the malfunctioniong cooperation between paytm and spicejet, what concerns the booking system, I'm urged to write you also for your support, as spicejet is wrongly not admitting to its mistakes and just as paytm refuses to take its responsibilities.

Recapitulating:

1. After trying to book an flight om spicejet flight, my booking was rejected as my card was not good enough for booking. There was a clear rejection of my credit card. There is at least one confirmed message, which I can forward to you, and a confirmation of rejection on the website.
2. So with no other option I was forced to buy another flight as that booking according to spicejet website never happened. I could not call them. .. The time was not there and the website for me was proof enough there was no ticket issued. The email confirming a booking arrived LATER!!
3. Spicejet stíll booked it although paytm wrote not possible with my card.
4.I called spucejet as soon as I realized ThEIR mistake and they said no problem, they will refund me FULLY
5. After having to contact them again they refunded me just 27 euros instead of 60
6.They never mentioned cancellation fees until then, where I called them thrice, each time they interrupted the call, even though I was on the line long time, about one hour in total. I asked to speak to someone capable of doing the customer service job but was refused so.
I was NEVER told about any cancellation fees until that call, not even at the time of cancellation. Spicejet never informed me and is refusing to provide evidence. They are even refusing ro send me a valid order nr and invoice, upto date paytm cannot find anything with the reference provided.
IF I KEW, I may have opted for another option... Like a change of name or cancellation of air asia flight. But I repeat, and please listen to that, their worker DID NOT inform me, instead he confirmed a FULL refund within a certain given time frame (which was lately ignored)
I requestd a full escalation of this case and a fair proceeding, but was just ignored. I am willing to take legal steps, even if it cost me more than what they have actually stolen from me.
I'm however hoping in a fair and quick resolution from your side, one that they weren't able to offer so far, in order to avoid a lot of hassle for all o[censored]s.

Regards,
Eva Stefaner

On 19th March, 2017 while travelling from New Delhi to Bangalore, I had given my hard-sheeted polycarbonate skybag luggage worth Rs.7000/- plus for check in luggage and even marked the same as FRAGILE.
when I collected the bag in Bangalore, I noticed that there is a hole in one side of my suitcase, which was caused due to negligence and rough handling of spicejet ground staff.
The same was immediately informed to one of the spicejet agents available at the airport and copy of BAGGAGE IRRELUGALITY REPORT (Folio No-32503) was also received for the same.
Since then I have been following up with spicejet to compensate me for the damages and after 3 weeks of followup spice jet is compensating me maximum as Rs.500 in account transfer and Rs.1000 spicejet vouchers, which can be used for any spicejet travel in future.
Even though I have accepted this, I am not happy with the compensation they are providing. Even when now I have agreed with this minimal compensation, it seems now that they are now not ready to compensate this as well and not replying to any of my mails.

Dear Relationship Manager

This is regarding a complaint against spicejet staff in Guwahati international airport. My family including my father, mother, sister, aunt were travelling from Guwahati to chennai on SG464 Flight on 14th april 2017. PNR No of my father was B2TGNL, Mr Debabrata Borgohain. My family were seated in 5 ab and 6def. My father is a paralysed patient and cannot speak. He has been brought to Chennai for further treatment. We asked for a wheelchair in the check in counter. The check in counter staff named Smriti and Manoj misbehaved with my family and were not allowing my father and the whole family to enter the security check inspite of showing the medical documents. However Smriti checked them in and handed over the boarding passes but she kept them waiting for 1.5 hours in the check in counters itself without specifying any reason. Not only they mistreated my family but they misbehaved with another two families as well. The other families were denied boarding just because they had patients. The staff Manoj felt that members of those families were not stable enough to fly Inspite of showing doctor certificate. Your staff argued that the member of the other family is not paralysed inspite of showing the written reports from the doctor.

My family had to wait till the last minute to do the boarding as the airline staff felt that my dad isn't fit to travel although they have been shown the fit to fly certificate. My sister had to convince the staff to allow them to enter the security check. This is clearly a case of infringement to move freely throught India under Article 19 (d). This kind of behaviour is totally not accepted from a reputed airline like yours. I can't explain enough what torture my family specially my dad who is a patient had to go through today just because of sheer arrogance and ignorance of your staff. Not only my family but I am sure other people would also not like to travel with such insensitive airline who doesn't value humanity. I would take up this matter for legal action against spicejet for violating my rights. I would also publish the whole story in social media for people to know and make their choice of airline wisely in their next travel.

Hoping to get an early response with the mention of corrective action to be taken against this whole situation..

Regards
Pangkhuri Borgohain
Ministry of Skill Development and Enterpreneurship
[protected]

Sent from Yahoo Mail on Android

Dear Sirs,

I have received the attached letter requesting for a deposit of INR 9, 950. I have experience from a foreign airline and am well aware how recruitment is done:

1. An actual airline does not inform a candidate that he or she has been shortlisted by a text message .
2. It does not request for money to attend an interview.
3. You will always receive a call (which I din't)
4. The bank account looks fake.
5. It is very clear that the letter has been photoshoped where as the signature is of a person with Spicejet stamp.
6. Finally, Spicejet's actual letter is a very different format from what I have been sent.

Also, I was sent the email (attached). An email should always be for example "[protected]@spicejet.com" and never ".org".

I request you to please take action on this matter. This has come to me from a certain person named Danish Deshmukh impersonating himself as HR for the airline.

I trust that this will be treated as a SERIOUS case as it defames a really wonderful airline brand, SpiceJet and also is an attempt to fool many hopefuls.

RubiSh airline ever I traveled in my life . Without pre notice the flight got canceled only 25 min before checking time and like always they excused . We had flight from Bangkok to chennai and from chennai to pune with other airline .
Suddenly at airport we noticed the flight from Bangkok to chennai 3:50 flight no 096 was canceled and they offer us flight from Bangkok to Kolkata which was 5:10 and from Kolkata to chennai which arrival was 14:30 and we lost the flight from chennai to pune which was at 11:45 no one taking responsibility and simply all the land staf in Bangkok was rude .
After trying to check in to flight no sg084 Kolkata again they told passenger system was done and we wait hours in que to get checked in .
This was my last flight through air India and spice jet as I had always bad experience about these two airlines

Sir as i with my father went to Dubai for Dubai trip. we started on 22nd from Jaipur to Dubai by spice jet but our luggage did not reached in same flight.we got mently tired as our booking peppers and Money was in the luggage.we did not had any cloth to wear..my father got shocked. it was torture of a company to us like playing fraud..I got suffered not only by Money but with mental torture..these flight company plays fraud with tourist..they should be exposed to all social media about their fraud .

Morning Flight Del to Blr preponed by 1hr 15 mins. On top of that, their stupid excuse, it is due to "onset of summer season". Did your school teacher not teach you that winter season does not last till April. You had no issues with inviting bookings for april but you can't fly the plane at 6 am because it would be too hot for you. So you decided to prepone it. Bloody cheaters.

I booked a ticket for my father from my own debit card account from Abudhabi where i am currently residing .As my father wanted to travel from Pune to Kochi i booked the ticket from my own account.But during the time of travel the authorities of the concenred air authorities told some excuses regarding the ticket and they told as it was taken from abroad they need clarifications or else my father have to pay the fare again .As he was having the money that time he was able to pay the amount .
It is not fair that a senior citizen should not be troubled in such a way. If he was not having the money at that time what he will do???? This is really bad.Being a responsible airline you should not treat your customers in such a bad manner atleast to the elderly senior citizens.
I am really sorry to say that this type of attitude is really ridiculous.
The concerned Flight details is SG 185( PNQ to COK). PNR NUM ; BFKBSR.

I was travelling from dubai to delhi by flight no- SG012, seat no-22F. Departure from dubai at 11:40PM. I order for non veg meal & coffee.I gave 2060/-(1x2000+1x20+4x10)Indian currency & my meal cost was 460/-, balance what i received was 1100/- where as it is spouse to be 1600/-.I could not check the balance at that point of time relaseing that it is correct. So i would like to you please check your cash transaction for the day & return my balance. Thanks .Bhupender (+91-[protected]).

My in laws (Shekhar and charulata dhawale) travelled on flight sg 154 kochi to mumbai on 17th march and had a miserable experience at mumbai airport... They found out that the baggage bag which they had checked in at kochi had its lock and seal broken... They tried to bring it to the notice of the concerned spicejet staff but nobody gave them a convincing explanation... They then proceeded to spice jet desk but found nobody

Spicejet flight sg 514 from kolkata to bangalore on 19-mar-2017 with pnr pdvwtk which was supposed to depart at 6:55am got preponed to 6:05am without proper intimation beforehand. I had reached the counter to collect boarding pass at 5:30am, and i was not allowed to board the flight.

I lost my flight booking amount, my travel plan got delayed, and i had to shell out huge amount to book another flight. I want full refund of my booking amount.