SpiceJet Complaints & Reviews

Avoid Spicejet as each time had horrible experience not only with the Delay but the passengers are asked to board and sit in hot furnace since the air-conditioning is not put On...It's against humanity and not ethical neither professional to Run a aircraft with such cost cutting measures..The crew too Non Cooperative...And don't care a bit for passengers...
Avoid Spicejet... Travelling on SG 487 Goa Mumbai 18th Feb.2017.Seat numbers 36D/E & F.

Itesh khiani and Shilpa khiani our flight was on 15th Feb 2017 PNR- NEPCTH @ 3.55 pm and we reached airport @ 3.20 bcoz of heavy traffic and also the sign board for T1 was not clear 1/2 hr we were just circling around to get to T1 and when we reached we were not allowed to Board the Flight. No courtesy shown by staff.i want my full Refund coz my son was not well and I had to reach Bombay anyhow.so I booked airindia flight @ 9 from T3 paying extra . Pls check the sign boards as well they are very confusing.when you guys make us wait for hours due to fog and other reasons. And there was 1/2 left but it lazy staff didn't even bothered to try for us we could have easily boarded the plane. If I m not getting my refund then I'll never book spicejet any ways my Bombay to Delhi experience was also not good.we were told language will come at 2 but came at 4. 4.my contact no [protected].

Sir,
With due respect i wud like u to know and understand that i siddharth sunwar flight n.o - BYKEHQ travelling from bangalore to guwahati on 7/02/17 did not receive the refund for my ticket regarding the taxes as i missed my flight . Sir as i am a student the amount matters to a lot to me.
I was told by the the spicejet counter crew that taxes will be refunded by 10 business days, yet i still did not receive it..
Please kindly look into this matter
And take actions as soon as possible.

Awaiting your response
Siddharth sunwar

We had booked tickets in name of ABDUL WAKEEL and MASARRAT WAKEEL on 10th jan 2017 to travel on 10th Feb 2017.The flight was SG--2548 and our PNR No is CC2RPN.As i, Masarrat Wakeel had under gone both knee replacement we had opted for seat no 2Aand2B and had paid extra amount of Rs 200/- for each ticket But at airport our number was changed to 5Cand 5Dfor security reason .So as the service was not porvided I request you to re fund our amount of Rs 4oo/
Thank you
masarrat wakeel

I really had a very bad experience with spicejet ad I don't think so i would be booking any further flights from spicejet. I was having my flight at 8:35. I was at the airport at 7:55 and asked them to take me in and their weird response that they hav completed the boarding I was really having an important conference and these people didn't even heard me rather showing such unnatural behaviour as if nothing has been taught to them as if even how to talk ad all. I really want you all to see into the matter.

Spicejet complaint

On January 30th 2017, we had a booking from Jodhpur to Delhi on SG-2696 at 2:25pm. Just before we reached airport, I got messages/calls telling flight is delayed by 35 minutes. When we reached airport we were told flight is delayed to 5:30 due to bad weather in Delhi. In a few minutes, to our horror - the flight was cancelled. There was no other Spicejet flight from Jodhpur to Delhi that day. Other airlines had flights full. Interestingly Air India and Jet airways had flights leaving at the same time to Delhi, but they didn't say anything about weather problem in Delhi.
I realized there were not enough people on Spicejet flight and hence it was cancelled. We missed our connecting flights from Delhi. I had to cancel those flight and incur a loss of thousands. I had to take a 7 hour cab to Jaipur and book different flights from Jaipur costing 49K. My son had fever and all this cancellation and journey made it worse.

Horrible tactics from Spicejet costed me total of thousands over my budget. I'd never recommend it to anyone.

Hi,

I got a mail from Shashank Shaurya telling I have been selected for Final round of interview, providing the same on the Letter head of Spicejet with the Company Seal.

This is some serious offence and SpiceJet should take some serious action which is hampering the name of the company, he is actually taking money in the name of Spicejet, my earnest request please take action against this criminal now.

Email from which mailers are coming- shashankshaurya.[protected]@gmail.com ( spicejetairlines.[protected]@applylt.in)

Subject line on the mails: Interview Call letter @ SPICEJET LTD

PLEASE PLEASE TAKE ACTION THIS IS A SERIOUS CRIME.

In brief due to limited words.
My pnr LDBF7X flight SG 184
While check in ur staff not corrated and unecessary lock my bag without my permission and i said let me chnge and at counter also mam was not available attending other counter flight is about to left fue to which i have paid 2200 n not used hand baggage facility.
you can check the videos that i was at check in giving another bag to check in but they are putting lock on it. Himself put lock on other bag without my permission and change my luggage too.
When i was at check in at that counter also mam was attending other counter for which our flight is about to left but still she is not attending after number of calls she came.
And i entered with 2 kg hand baggage instead of 7 kg .
All luggage they put at check in .
Being a student i have paid Rs. 2200 you should not have right to being autocratic that at checking you are according to ur wish.
Please deduct only 500rs. For frst 5 kg and rest you return as do unnecessary your all staff is completly unsuppoertive at counter. And same bagge i brougt with jet aiiways fully coprated with and change the baggage according to my convenient for your reference i will enclosed the jetairways ticket also.
Sir please do the needful in this regard as i m poor that rs.2200 is very high charges.
Regards
Sahil madan
[protected]

Me and my wife had a spicejet flight from Male to Mumbai via Kochin at 2.45pm. Due to delays with our seaplane and luggage we reached airport at 1.40 and instantly went to the security check. At 1.52pm we reached the counter where the flight board was on the screen but no official was present to help expedite our flight process. The officials did not even respond to the airport authorities to request our boarding problem. We missed our flight being there 58minutes prior to
the flight departure due to spicejets irresponsible, insensitive service towards customers. The only person who was trying hard for us was air India employee to get us on board but no one was available to help us from the spicejet. Furthermore, spicejet rudely refused to pay any cancelation charges for my next flight from Kochin to Mumbai saying the tickets were a package bookings and cannot be canceled. I lost my 20, 000 in the process and had to bare living expense of a day in Male as well as to get a new ticket to reach destination

I chose spicejet for coming here in Maldives to my honeymoon with trust and high respect with spicejet but with this horrible experience, I am ashamed of believing in spicejet. I paid the price thanks to disappointing service and ruin my honeymoon vacation. In the future, I won't travel nor recommend anyone to travel through spicejet unless I get an apology and refund of my missed flights.

Dear Sir

Myself and wife traveled in Spicejet (first time) by SG54 on 02 Feb 2017 to Calicut. Our complaints are as below

- Flight was delayed over 90 mts, which resulted in total frustration delay on our connecting train from Calicut to Tellicherry
-We order dinner (pre booked) 1 Veg Biriyani and Jeera Rice, for which we got Pasta and a bread sandwich. You had very little choice for vegetarians. Non vegetarians can consume vegetarian food, not the other way.

Pursers were very courteous and I remember vaguely the name of one as Smruthy or Shruthi, and another male. They were trying to find a solution for us, but I know that it's not at their fault and preview as I am also an airline staff. I handed over my ticket copy to them. We were too hungry due to the delayed flight.

Have enough vegetarian food in the flight. Please try to be keep the On Time Departure more close to 90-95%. Here in middle east, everyone is eagerly trying to reach India as early as possible.

My first journey with Spicejet was not satisfactory. I would like you to check and revert what happened on the meal uplift from India.

Hope you will consider my complaint and improve the service

This site doesn't allow to add the picture of the food. I am attaching my ticket

Warm regards

Subramonia Iyer Vimal Kumar
+[protected]

Flight on 9 Feb Mumbai - Delhi.
I reached airport half an hour prior to departure with Web check in done.
Staff sitting there miss Geeta didn't even listen to my request and straight away said no saying gates are closed. I pleaded a lot and asked her to call her manager Mr Dilip at Mumbai airport he arrived after 15 minutes by that time flight had only 15 min left. He was also very uncooperative and rude and didn't listen a word and atleast try to accommodate me and said no. The staff was very unhelpful and rude, I had to miss my flight which costed 7640 and I was not helped with next flight discount not even a single penny. They didn't bother to help me with the next flight details. I was in so much misery that I had to reach Delhi anyhow due to urgency. Spice jet have been delayed so many times an di have waited for 7 hrs on airport but my jst 15 min delay I was nt allowed. I will never recommend spice jet to any of my family and friends. Highlights disappointed and pathetic staff and their behavior.

Ref PNR N9KYHG, Flight No 456 from Bangaluru to Mumbai Dated 23rd Jan 2017.
I was put down in to a tremendous troubles, as the above flight was delayed by 4 1/2 to 5 hours, instead of scheduled time dep at 7 55 pm. The flight was to arrive at Mumbai by 10 30 pm but instead it reached by around 2 am of 25thJan 2017.
Hence, I missed my all connecting journey Mumbai onwards !
( I understand the humane care for one patient who was offloaded at Bengaluru by returning the flight from half covered distance, but that added to more delaying too !), .
I had to arrange for an immediate ticketing as well as hotel expenses, taxi charges etc, ( which were avoidable). I am consultant dr and had consumed my important hrs to reach to next destination, besides inconvenience at midnight. You are supposed to compensate for my unnecessary extra expenses.

I took a flight yesterday from Delhi to Pune at about 4:55 PM.
1. Stood in the queue for check in for about an hour and when the turn came at about 3:30 PM they said that there is a different counter for check in for Pune, when I went to the other counter, at about 4:15 PM they said that the check in has not yet started for Pune.

2. A female Attendant named DIVYA at the counter abused a lady and literally threw her boarding pass at her just because the lady complained about the bad management

3. An elderly person who was in his 70s waited for the attendant for about an hour to place his check in luggage on the baggage belt, he couldn't do so because he just had a surgery and kept requesting for an hour to check in his luggage.

4. Flight attendants refused to provide water to a very old lady.
She gave the water later though when people protested about it.

Worst filght experience ever.

We three had booked air ticket at Hyderabad airport from Hyderabad to delhi SG124 and delhi to jodhpur SG2695 on 30/1/2017 my pnr no RF5E3E though the flight had a delayed departure it took off from Hyderabad to delhi from Delhi to jodhpur I had got a message that flight is cancellation on the same day so I I immediately went to ticket counter for inqure at that time they told me that full refund will be given they signed and stamped the ticket but after 3 days I called customer care no they refuse to pay the full refund making a reasons that I have booked the alternet ticket from Delhi to jaipur that refund will be paid I don't now how it is possible to book alternet ticket instance I have boarding pass for delhi to jodhpur Flight. I request the spicejet airlines to pay full refund for flight SG 2695

I have a desktop screen. I want to carry it as my only hand luggage. I called customer care and they are telling that I cannot do it. My question is why I cannot take it as my hand luggage ?

It does not cross limits of 55×35×25 cm, does not cross 7 kg, it does not contain anything that is not allowed. In fact, you allow laptop on flight cabins. So why can I not carry it as hand luggage ?

They also told me something about special package which will cost me ₹1000/-. My question is, why should I pay for something that I already eligible to do myself.

Hi Team,

I traveled via Spicejet airlines from Delhi to Mumbai on 24Nov 2016, by mistake i forget my Samsung original power bank under my Luggage. During inventory check it is found that luggage contains power bank and they took my samsung power bank, had some words like they will return on next flight. I explained everything like i will not be able to come on next week. I can travel on next month.

Next month i called SPICEJET contact person, they told me its already flush out by our team. We cant help you on this matter.

It is really shameful to know that my flight has been cancelled due to technical reasons, technical reasons, Ok I understand that. Technical reason is something which spicejet is responsible for. You people failed to provide any alternate solution. No additional flight nothing.
When i asked about the rescheduling, your gave me a date which was a week after.
Technical fault is your headache, your customer has nothing to do with that.
Very poor service.
Will never fly from spicejet again
Flight 160 Del -Sxr (1st feb)

This is to notify spice jet about the mishandling of my luggage and the damage done to my VIP trolley.

I was traveling from Dubai to Pune. My luggage didn't reach Pune airport as I arrived and the person in the airport said it's DNATA who didn't send my luggage to spice jet.. When actually there was no tag on my trolley.
Spice jet Pune apart from harassing me didn't take any charge in them. I will make sure that I will take this complain to the head of Aviation consumer protection Division United Arab Emirates... as well as in India for Mishandling and Damaging my luggage.. Spice jet is the worst Airline I have ever travelled in my life. I will make sure DNATA takes strict action against Spice jet in Dubai for blaming them instead for my Missing luggage. I will make more media complaints if not taken my complaint seriously

Respected sir,
myself ms.Soumya c das kindly seeking ur kind attention that i had tried to book an airtkt on ur mob appsite on18jan by usng my debit card( del - tvm dated 28 jan & 06 feb round trip).but unfortunately t tkt had nt been confirmed & Rs 10590 had been deducted fom my account.i called ur customer care service several times, they told me that t money has been credited to ur account wthn seven days.but till now nothng happened.
On that same day i had àgain tried to book tkt by using my credit card.& it was confirmed.my PNR was YYMNYW.mobno-[protected] .my email id- [protected]@gmail.com
sir once again i request u to take necessary action as early as possible.
Thanking you
Soumya

I have travelled on 22nd January 2017 from Ahmedabad to Mumbai via SG 636 flight. I have checked in 2 luggage bags. One bag was locked. When I received my luggage at Mumbai Airport, the chain was broken from bag and lock was missing.
I immediately reported the complaint at Mumbai airport and luggage counter service executive had taken the pic of it and assured me that I will be getting a call and compensation because of their fault.
Next day I got the call from SpiceJet executive and I came to know they have changed my subject to lock was damaged instead of the lock was missing. And as per their policy, I won't get any compensation for if the bag was damaged.