SpiceJet Complaints & Reviews

I received a mail from your end on 03.04.15 that flight SG-215 (PNR-BYZWXQ) flying from Mumbai to Trivandrum on 10.04.15 has been rescheduled. I had booked this ticket on 9th September 14!! Based on your mail correspondence when I enquired with customer service I was informed that you have stopped operating Mumbai-Trivandrum route & that the flights operating on that route have been cancelled permanently. This is highly surprising as you have mentioned "Rescheduled" in your mail which is misleading!! I find it highly disturbing & surprising that this information was provided to me a few days before the scheduled flight date & that too when I called up your customer service. The information about route cancellation should have be proactively provided by you well in advance. This is a serious lapse of service at your end. I have booked the following flights for Mumbai-Trivandrum & return with you: 1. SG 215 (PNR-BYZWXQ) dated 10.04.15 2.SG-216 (PNR-O7CK8J) dated 28.04.15 3. SG-216 (PNR-UDKGRX) dated 06.06.15 I presume that since you have stopped operating this route, all the above flights will be cancelled as well. Not only have you put the customer under severe inconvenience by cancelling the route altogether, you also have not informed the customer about the cancellation. I had to call you to understand about the cancellation .I would not have received this information had I not called. Such kind of pathetic service is not expected from an organization like yours. As you know that you have cancelled the flights with a very short notice of so called "Rescheduling" & this being peak season for travelling, rebooking tickets again would be a very expensive affair. Your irresponsible & negligent act will cause undesired mental, physical & monetary inconvenience to me for which I seek appropriate compensation from your end. This compensation should include: 1.Arrangement/Compensation of alternative flight for all passengers from Mumbai-Trivandrum & back as per our travel schedule. 2.Interest cost incurred on the flight booking from the period of booking i.e Sep 14 to Apr 15 3.Monetary compensation for mental & physical inconvenience caused. 4. Monetary compensation for waste of my time corresponding with your customer service & mail. 5.Complete refund of my booking money. I would also like to highlight the indifferent attitude of your customer service executive which adds to the unprofessional approach of the company towards customers . Your customer executive cut the call in midst of my conversation in spite of my request to continue the call seeking resolution. This reflects very badly on the attitude of your organization towards customers. I had booked the flight tickets for an important event at my native place well in advance & because of your mismanagement I am stuck without an option to reach on time without incurring an exorbitant amount of money & inconvenience. Is this the way to treat customers??? Service oriented industry like yours should take customers on priority before anything else but that is totally missing in this case!! I have not received any reply to my mail dated 03.04.15 since 4 days.Nobody picks up in customer care!I have tried calling atleast 100 times now in last 2 days! It is highly disturbing to see such acts from a reputed company like yours & I hope that necessary steps would be taken from your side to resolve the issue & provide compensation as demanded above.

I had booked a ticket from Vishakapatnam to Hyderabad, for 13th April 2015, scheduled for departure at 9 AM. The flight has since been rescheduled to depart at 6:45 PM. I had a connecting flight from Hyderabad to Mumbai at 6:15 PM by Jet Airways. With the reschedule of the Spicejet flight, I would not be able to take the connecting flight from Hyderabad. I have raised the issue with Spicejet, but they haven't given me a viable solution. I would like to demand a compensation from Spicejet in lieu of the inconvenience caused, apart from the refund of the ticket offered by the airline.

My name is Sunil Kumar. I booked a ticket from Makemytrip with booking ID - NF[protected] and with Spice Jet PNR number -Z3R4NY. On April 3, I got Email from Makemytrip saying that your booking has been confirmed for Spice Jet flight on April 5 at 19:35 PM. (see previous Email) Today, I called Spice Jet for enquirer about my ticket. They were saying that flight has been cancelled 1 week ago. They informed Makemytrip and sent an Email/SMS about flight cancellation but I did not get any Email/SMS/Call/ either from Makemytrip or SpiceJet expects an SMS of flight re-schedule of 1 hour ago. I called Make my trip customer support regarding this. They were saying that re-schedule of flight depends upon Airlines. Airline should take care of this. SpiceJet Customer support was saying that they had informed Makemytrip. I don’t know how you guys informed each other but I did not have any notification of cancellation. Why did Makemytrip send an email of ticket confirmation day before yesterday if the flight has been cancellation one week ago. what I understand here that I paid for booking a ticket of today’s flight. I did not get any notification from either from Spice jet or Makemytrip of flight cancellation. I have to go to Bangalore today and I need a ticket of today from Delhi to Bangalore either by Spice Jet or Makemytrip. I will not pay any extra money either by a new ticket or cancellation charge. Makemy trip customer support was asking me to book a new ticket. Why should I suffer by cancellation of existing ticket and a double amount of new ticket. Regards, Sunil Kumar [protected]

Dear friend, I was trying to book tickets from Delhi to Bangalore. on website http://www.spicejet.com/ I made payment using credit card, payment went through and booking failed. I was afraid to try again. There customer service is so bad, it is more than week they have not resolved. Bad parts there customer service asking questions like CVV/expiry date makes me feel the ethical issue as well with employee of spice jet. Why do they need cvv and expiry date. God save spice Jet and their employee

Myself Shivakumar Sudalaimuthu want to lodge a complaint on spicejet for cancelling the flight SG 401 without prior intimation to the passengers. This caused highly inconvenience with loss of energy and time. When we reach the airport expecting for our flight, the spicejet executive told us that the fight has been cancelled. We asked the spicejet executive 'why have you not informed earlier'. They said the SMS and E-mail has already been sent to us. but we have not received any such SMS or E-mail. We came to know that the flight has been cancelled only after we reaching the airport. This is our PNR no: REL32R. One of from us is a senior citizen who could not walk, We carried her all the way from home to airport to catch the flight. We are highly disappointed with their service. Kindly do the needful in lodging the complaint.

PNR - IEURVR TICKET BOOKED ON 07.09.2014 TRAVEL DATE - 21.05.2015 IN FEB 2015, I CAME TO FLIGHT CLOSED FOR LUCKNOW TO DELHI. I CONTACETED TO CUSTOMER CARE, THEY ADVISED ME TO CANCEL YOUR TICKET & THEY WILL REFUND FULL AMOUNT. TILL DATE I GOT ONLY RS.2912. HOWEVER I BOOKED FOR RS. 9512. DIFFRENCE AMOUNT OF RS. 6600/- IS NOT REFUNDED TILL DATE.

I booked two E tickets directly on spice jet.com for INDORE- -HYDERABAD--INDORE in Sept 2014 for travel on 2nd MAY 2015 by flight no SG 1053 and 1054.. The Air line has permanently cancelled the said flight and I want to cancel my ticket for getting refund. INDORE OFFICE of Spice jet airline has been closed. I want to know the process how can I get the refund of my ticket for flight permanently cancelled by spice jet on this sector. ASHOK SHARMA

I booked spicejet from bangalore to visakhapatnam ( round trip ). But the flight got cancelled. So I cancelled the flight to get my money back. Till now I didn't get my money back and the customer care numbers which they are providing below are not responding. [protected] [protected] Below are the details. PNR : A1WQFY, JEHDFR DOJ : 18-Mar-15 & 22-Mar-15 Please do the needful.

I have booked my flight ticket to board flight SG 422 for travelling from Hyderabad to Mumbai on 6th Aor 2015. On 31st Mar I got a message from the Customer care that my flight stands cancelled and I need to contact the Customer care to book another flight with the airliner. I have called the Customer care on 31st Mar and 1st Apr but there was no personnel to attend my calls. Hence, I had no option but to book my ticket with another airliner. After this horrific experience and the helplessness, I just wanted to know if at all the airliner is going to refund the money for booked ticket and if they give in how many days. PNR -HBJ88K MakeMyTrip Booking ID - NF[protected] Request to please do the needful

I m working at Indian naval ship.I take a journey from Delhi to Mumbai on 18 may 2014(SG 117).I lost my boarding pass after complete the journey.but the same is required for me for my claim the spent money on ticket.I contacted at spice jet office on santacruz airport Mumbai for the same.they suggested me to get the travel certificate through online services.i received a attachment of travel certificate by spice jet.but this is actually not...

I have booked ticket from Chennai to Madurai on Apr 03, 08:30 AM. I received a sms, saying that the flight is postponed to 04:30 PM, which is postponed by 8 hours. I have tried to customer care, but not able to reach. I have sent mail and I received a autoreply saying that " If your flight has been cancelled or rescheduled by 90 minutes or more please visit our website http://changes.spicejet.com, for alternate option or full refund." I have...

Pnr # T7QVGZ / P2EU4Y as we have booked flight tickets on 05/02/2015 thru online now yesterday we have received an email stating that the schedule flight is cancelled du to some bells hit reason. We have planned much advance and applied leave and all now how you people have rights to cancel my departure and asking me to take different departure date or take refund of money. What the hell is " sorry for the inconvenience caused" is this message will serve my purpose this is really pathetic and atrocious I will make sure no one I know people will book tickets in your SpiceJet. As well I have been told that I will insurance amount why I should loose insurance amount I am not at all got service from cheapest spicejet service. Cheap Cheap Cheap Cheap Cheap Cheap world cheapest flight service. I am the stupid who was interested in SpiceJet literally I spit on my own face. Now a stupid person replied on email and stating as follows "Dear Sir, PNR:- P2EU4Y, T7QVGZ Greetings from SpiceJet. This is in reference to the trailing e-mail regarding the refund against the vide mentioned PNR. We apologize for the inconvenience caused and delay in responding to your mail. Please note we have processed the full refund for he vide mentioned PNR towards your travel agency. In case you need further clarification/assistance, please feel free to get in touch with us. Thanks & Regards, Animesh Kumar, Senior Executive -Customer Experience, SpiceJet Ltd| Plot No.319, Udyog Vihar Phase 4 | Gurgaon – 122016| India Call Center ( 24x7 )Mobile # +91 [protected] / [protected]

I booked tickets from Delhi to Srinagar in September 2014 for travel in March 2015. The flight was scheduled to depart at 8:40 AM on March 29, I completed the web check-in on March 27 and had the seat numbers etc. issued to me. 12:09 PM on March 28 I recieved an sms that said that my flight is changed to SG160 to cater to summer schedules. I called the helpdesk and was told that the flight is full and that I do not have any flights available. The earliest they can offer me is April 4. This has caused huge losses in cancelled hotel bookings and it seems like a fraud run by Spicejet to siphon off money from unsuspecting customers causing them mental hassle as well as financial losses. Request you to take action against them.

This is to inform you that I, PNR No.R3D7QY, had booked two round trip tickets from New Delhi to Sri Nagar on 30 March, 2015, following which I got an email from Spicejet in answer to my query on the status of the flight, saying the flights have been cancelled. Since then I have been trying to contact the Spice jet Customer Care but there is no response as result I am left in the lurch. I have no information on the alternatives to the cancelled flights SG-223 and SG-224 for 30 March, 2015 and 03 April, 2015. I have already wasted a lot of my time and energy trying to contact Spicejet. Kindy do the needful so that I get information at the latest on this so that I can plan and manage my trip properly. Sincerely, Deepesh Gaur PNR No.R3D7QY

I booked round-trip tickets for my travel to Coimbatore from Chennai (23rd of March to Coimbatore and 25th of March to Chennai). The only reason for booking those tickets, despite my friends warning me not to, was an offer that was in place on the day when I booked the tickets. As expected, I got an e-mail from Spicejet on the 15th of March stating that my flight to Coimbatore has been cancelled due to operational reasons. I booked a bus ticket to Coimbatore for my journey. I was hoping and praying that my return ticket to Chennai should remain good and not get cancelled again. God did not answer my prayers! I got a call from a Spicejet representative on the 24th of March (few hours before my journey to Chennai) stating that the flight to Chennai has also been cancelled due to "Operational" reasons. I am not mentioning the trouble that I had to go through to find an alternate way to reach Chennai. I have two things to say to the SpiceJet team, 1. I know that your company is going through crisis, that doesn't mean you should let your customers share your burden. 2. WHY THE HELL DO YOU ANNOUNCE OFFERS IF YOU DO NOT HAVE THE INTENTION of letting the customers benefit from it? I WANT MY MONEY BACK! I WANT IT NOW! Why should I wait for 30 days to get my money?

I had booked a Spicejet flight from Kochi to Hyderabad and back on the 11th of December. However, when I reached the airport on the 16th for my Kochi-Hyderabad flight, the flight was repeatedly delayed and eventually cancelled. Since my return journey was dependent on me going there, I asked for the return journey to be cancelled too. The guy at the airport counter took my ticket, wrote "full refund" and stamped the ticket. Turns out the Spicejet people marked me as 'No Show' on the return ticket, and have refused to refund that amount. It turns out that after multiple calls, emails to customer care and emails to the appellate authority, they have only refunded Rs. 5, 424 out of the overall ticket bill of Rs.13, 319. I've been waiting for the balance refund for the past two months, and receiving no response from Spicejet, I decided to post this here Sohil

Hi, I have booked flight from Bengaluru to Jammu on 4th April 2015. My flight till delhi is shown on time, but the flight from Delhi to Jammu is cancelled. What does the airline expect the passengers to do, i am travelling with my kids. I cannot stay at Delhi, i have all my booking done at Jammu. Please provide me a alternative flight or arrange for my stay at Delhi and give us the booking on next days flight to Jammu. My PNR number : S8WVJW Email Id : [protected]@yahoo.com Contact : [protected]

Dear Support Team, This is really too much unfortunate to say that my ticket was cancelled on 16th Dec, 2014 by Spice jet without any prior intimation. The Spice Jet authority told us that the whole amount (no deduction will happen as the flight was cancelled by flight authority, not by the traveller) would be refunded within 10 working days. But 3 months has gone. The refund has not been credited still now. Kindly credit the amount. Do not do the fraud.Booking Reference No : [protected], Airline : SG-324, Airline PNR : TCR5MK Thanks Tanudbhaba Majumder Cont: [protected] Mail: tanudbhaba.[protected]@gmail.com / [protected]@ymail.com

Hi, I am Raghunandan, What a pathetic customer care team you have. executive by name Shailendra Singh, Emp ID : 631214 supported me so badly and rudely. Customer calls with problem and customer support team does not have courtesy to transfer the call to their manager. Is this the customer service. I booked the ticket from Chennai to Bangalore on 23rd May 2015 for 4.10 flight. Transaction was successful money got debited from my bank account however I did not receive any reservation details so, I Placed a call to customer care and spoke to executive Shailendra Singh he was so rude and declined to transfer the call and lastly he hung up the call, I will never travel with Spice jet again and recommend by friends and colleague also not to travel pathetic customer service. Refund my money back immediately.

PNR NO:- L46DVV My SG-487 BOM-CCU flight which was scheduled on[protected] at 0835 hrs was rescheduled to 1945 hours which is disastrous for my plans . I cannot go with the rescheduled flight and I want to change my booking to morning hours (Before 0900 hrs as i hace to reach CCU before 1200 noon anyhow) or else cancel my booking with SpiceJet. Your management is pathetic and your Customer Care is non-existent. I am facing harassment from SpiceJet 2nd time within 6 months and I think even Air India is better than you, at least they attend customer calls and serve well on flights too. YOU ARE DOING ADVERTISEMENT OF YOUR 3RD CLASS SERVICE ON CUSTOMER COST, ALMOST EXHAUSTING CELLPHONE BALANCE OF CUSTOMERS. Even after dozens of calls and exhausting my time and money nobody is attending calls or even calling back. THIS IS SHAMEFUL. AND I SUGGEST YOU TO SHUT SHOP AND STOP HARASSING CUSTOMERS LIKE THIS. I would be still grateful if you out of shame now at least refund my entire expense at the earliest. IF I DON'T GET REFUND OR ANY POSITIVE RESPONSE FROM YOU I WILL HAVE TO COMPULSURILY GO TO CONSUMER FORUM WITHIN 2 DAYS AND EVEN COMPLAINT TO MINISTRY OF AVIATION. Thanking You For Your Kind Consideration in the Matter and Awaiting for an early response.