SpiceJet Complaints & Reviews

This is really pathetic. Unfriendly customer service, no proper solution, no one tries to empathise. We wonder why such airline even exist. We have cancelled tickets on 16 dec and as per the policy it takes 15 working days for the amount to be refunded. On 6th Jan we called up, spoke to Mr Nitish. He told he will mail to the concerned department and i need to re check in 24 hrs.We can check the transaction details after 24 hiurs and the staus of the refund as well. According to him the refund was processed on 02 Jan then the next call was on 8th Jan, spoke to Subasree. After narrating the whole incident, she told that no such mail had been sent by Nitish. She apologised saying, she will do it right away and I can check after 24 hours. We did'n call in 24 hours, thinking that at least the work will be done. My next call was to Mr Ankur.I have to narrate the entire thing to these different people and they say they have sent a mail to the concerned dept and spoke to senior as well, again wait for 24 hrs. I also a sent a mail, to which a automated reply comes soon. and then there was a reply stating that the refund has been processed on 2 Jan towards the internet banking and the amount will be credited to the account within 10 days from. 2nd Jan-2015., mail sent by Mr Atesh Kumar. On 13th I also speak to Mr Ashish, after yelling at him, he tries to say he has forwarded the pnr to the senior and in 72 hrs they will provide me the transaction details. My next call was on 22 Jan at 8pm, call goes to Mr Vipun. He has the answer saying in 2 hours time i will get a definite call back from their department but no one calls back. We expected this. And today was my call few minutes back, spoke to Mr Manish who again told to wait for 48 hrs. This makes clear that Spicejet is not bothered about their clients. When it comes to issuing tickets or any other service, they want payment as soon as possible. But when it comes to returning back, they don't follow any policy and take months and months. When we ask their representatives to connect to their seniors or other concerned departments, they have no access for the same. They cannot call us back or acknowledge in writing. They cannot provide transaction details, for us to track with our bank regarding the payment, neither they can do it from their end and check with their bank. Its all NO NO..to them. Will any one actually solve our problems and refund the money back? We are also answerable to our clients and what if they file a case against us. We should inform the clients to file a case against you, not us.

Spicejet is the worse airlines and doing fraud and cheating with customer by doing advance booking. No surity with this airlines I did booking for the month of february 2015 and they have taken money in advance during booking time. Now they are cancelling their flights and putting passenger in trouble at the journey time. When we booked ticket, all the airlines fare very low and now at the last moment as journey comes near, fare increased for all airlines. Where we will go? Just a nonsense and fraud airlines. They are not even ready to passenger refund amount. We want justice that how do we travel and what to do now Please do needful.

I booked a ticket from SpiceJet to fly from new delhi to kolkata on 16/12/2014 but could not travel as the flight was cancelled, so the airport said that the money would be returned in full from th SpiceJet and the amount would be credited to the party's account from which the payment was made, but it has been more than a month since the flight was cancelled but did not receive any refund from SpiceJet nor from the Yatra.com from which I booked my flight. Yatra.com says that they are unable to process the refunds as the SpiceJet did not refund the ticket prices so we need to wait. I am loosing my patience as they are not even going to pay the intrest for the ticket prices. Please help me out.

Hi All, I'm not sure if you value your customer. May be Spicejet as company does, but your customer service doesn't at all. Here is what happened on call this morning. I called your customer service to inform that while booking my ticket online (which was from Pune to Delhi on 19th Feb and return was suppose to be on 23rd Feb) by mistake I choose the 23rd Mar as a return date. I realized it when I got the itinerary in mail yesterday night. So I called this morning at 8:00 am - 21st Jan to request to change the date, your customer service Yogesh Gulia was extremely rude and informed me that there is a fee to change it which is 1500 Plus I have to pay for the fare difference. Which is understood and I was ready to pay 1500 + the fare difference. Additionally the nodal and appellate authority numbers given in the website were deemed fake by the Customer Service, the attached photograph shows the numbers given in the website. He quoted that I have to pay the total amount of 3800 extra to make all the changes. I told him that when I check the tickets for 23rd Feb it just cost me 500 extra plus 1500 which was almost 2000 only. I asked him why do I have to extra to you. He very rudely replied that I HAVE TO (and I was really did I do that kind of a sin that I have pay another 2000 extra for just entering the incorrect date), when I asked for a manager he said he can't transfer the call. Now, here the deal I was able to make changes on the website and I had to pay only 2000 extra. My question is: - If this was an option, which could have helped me to save 1800, why was it not given to me by your representative? I was okay to pay 1500 plus for the fare difference but he was very rude in his replies. - Why was he suppose to go that rude for NOT knowing the correct way to guide the customer? If I wouldn't have figured that out myself I would have end up paying more. If this is what is growing as a culture for your organization. I feel sorry for your future business. Regards, Priyanka S

Dear Sir, I HAVE BOOKED 4 TICKETS FOR TRAVELLING FROM CHENNAI TO MADURAI AND DATE OF TRAVEL IS 04.02.2015 BY FLIGHT NO SG 277 DEPARTING CHENNAI AT 16.20Hrs. PLEASE CLARIFY WHETER I HAVE TO GIVE AGE AND ID PROOF NOW OR AT THE TIME OF CHECK IN. SIMILARLY SEATING AND WHEEL CHAIR CAN I GET AT THE TIME OF CHECK IN . PLEASE CLRIFY THE SAME TO ME TO MY E MAIL ID mariappan.[protected]@gmail.com OR CELL PHONE [protected] P.MARIAPPAN

My dad chandrasekaran booked 4 tickets to port blair from chennai on 12/8/2014.Due to personal reasons we cancelled the tickets on 12/12/2014.We have not yet received refunds and our pleas have fallen in deaf ears.We are severely inconvenienced by this lackadaisical attitude of spice jet.We tired the customer care no. but in vain.We are at a loss and we dont know how to get back our hard earned money.

I had booked SpiceJet Flight no 313 through "makemytrip.com", from Chennai to Kochi for travel on 23.12.2014. PNR No G7UD99 . Amount Rs 6391/- But due to crisis in airlines, Spicejet had announced in the newspapers that all the flights to Kochi are Cancelled till 31.12.2014. Hence I cancelled my ticked and booked in another airlines. I had applied for refund of the amount. Till date I have not received the refund. Kindly let me know the status of the refund. [protected]@gmail.com Ph No - [protected]

MY FLIGHT WAS CANCELLED BY SPICEJET ON 24 DEC-14 BUT TILL NOW I CANNOT GET ANY REFUND FROM SPICEJET SIDE. THEY DID NOT GIVE ANY RESPONSE & IN FUTURE I WILL NOT BOOK ANY FLIGHT OF SPICEJET & NOT EVEN SUGGEST ANYBODY FOR TAKING THESE SPICEJET FLIGHTS. VERY THIRD CLASS SERVICE IN TERMS OF REFUND. PLEASE GIVE RESPONSE FOR PNR-Y5Y35C.

This is regarding PNR number PBP9QN. I had booked my ticket for travel date 24-Dec-2014 from Mumbai to Varanasi via Delhi. SpiceJet cancelled the Delhi to Varanasi flight so I had to cancel my entire journey. I had cancelled my tickets on 5-Dec-2014 and it has been more than a month and I haven't received the refund. On multiple follow ups with SpiceJet customer care on phone I was told that the money refund is initiated on 4-Jan-15 but I haven't received the refund to date. Later follow ups I was told that it will take 10 days from 4-Jan-15 to get the refund and it should get credited by 16-Jan-15. But still I haven't. I called on 17-Jan-15 to Spicejet and I was given reference number 57517439 for the refund and was advised to follow up with my bank. And ofcorse I followed up with my bank (HDFC) and I was told there is no refund on this tranasction id. I am clueless and helpless on why the refund is taking so much time. Please help me in getting the refund amount of INR18, 644/- back from SpiceJet.

Hello, I had booked a flight for 27 Jan’2015 SG-106 Mumbai to Delhi (9:05 am) with PNR- PCGFHK.(Enclosed Booking details) I had received a message stating that "Your Flight SG-452 dated 27-Jan-15 from Mumbai to Delhi has been changed to SG-851 with departure time 05:55 AM" But I had never booked SG-452 at the first place(refer to attached mail) My flight number was SG-106. Since my original flight SG-106 (Mumbai to Delhi 9:05am, refer to attached ticket) has been changed to SG-851( Mumbai to Delhi, Departure 5:55 am). They have pre-poned my flight to 3 hours and since I have a connecting flight, I cant accomodate this change.As per SpiceJet's policies, if the changed duration is more than 90 minutes one can opt for cancellation. Now I want to cancel this flight and dropped multiple mails to them, called them like 10 times in a day. Call centres are not answering the phone, neither I am getting appropriate replies on my mails. Every time I get this in reply " 1. They may cancel the reservation and take full refund on request back to the original mode of payment." But how to cancel them when no one is answering the calls.Whom one is supposed to contact ? Even Apellate Authority and Nodal Officers not picking phones or replying to the mails. This is a real harassment of customers. I am really troubled, my plan is jeopardized plus I am tired of following up with them which is totally in vain !

This complaint is regarding PNR Y4DSFV I have booked the ticket on 31 August 2014 for bangalore to Mumbai and back to Bangalore when the flight got cancelled, I called customer care on 31st December and asked them to refund my money Today when I called them they are telling that they have reverted my money on 4th Jan. When I asked about the transition ID they refused to give me, when I asked them to put my phone to seniors they even refused to do so. But the fact is that I have not received any money in my account I have sent an email now to Nodal Office and Appellate Office and waiting what they have to say.

I had booked a ticket on Spicejet for my daughter from Delhi to Hyderabad on Tue 16 Dec, 2014 on flight no. SG229 (booking date:01 Dec, 2014, PNR No: M8THJG). On 15 Dec 2014, an SMS was received by my daughter informing the cancellation of the flight SG229 from Delhi to Hyderabad. We tried to contact Spicejet on the given customer care numbers, but could not be contacted. With frantic efforts, my daughter managed to get a ticket on JetAirways to Hyderabad from Delhi. Subsequently I sent a mail on 16 Dec, 2014 to Spicejet ([protected]@spicejet.com) demanding immediate refund of the ticket amount of Rs.6, 673.00, but received nothing other than an automated reply. A remainder also brought out no response from Spicejet. I also tried to apply for refund on cancelled flights using the link on spicejet website, but the response I get says "the flight was not cancelled". I request the Consumer Forum to initiate action so that the company refunds the money paid to it. R E C Johnson G-23 Sri Nivas Heights Adarsh Nagar Uppal Hyderabad 500039

Why rescheduled the flight from different city ? Do you expect us to travel to different city to catch your flight. I want you to cancel this if you cant arrange the flight from the Hubli to Bangalore, Ang give me the full refund or arrange the flight from Hubli to Bangalore. If I dont hear from you within two about this I am going to forward this to Civil aviation ministry and drag you to court for this behavior. To all consumers if you are in same sate raise your voice against wrong doing, let unit and fight these bad elements. ~Ishwar [protected]

The flight has been delayed by more than 3 hrs due to Technical reasons and weather conditions. And a link has been sent for full refund. After executing the link.I got the following mail of refund status which is totally misguiding and cheating the customer. Just booked(BOOKING STATUS) SpiceJet SpiceJet SG 206 Mumbai → Chennai Thu, 08 Jan 2015 22:20 — 00:25 2h 5m, 0 stops Travellers Mr Mr sunder rajan PNR: Z4TJPV PAYMENT RECEIPT NET BANKING NET BANKING IDBI Bank TOTAL CHARGE Rs. 4, 910 FARE BREAKUP Base Fare Rs. 3, 755 Other Charges Rs. 806 Convenience Fee Rs. 200 Travel Insurance Rs. 149 Total Rs. 4, 910 Hi sunder, We have processed a refund of Rs. 200 for your Mumbai - Chennai one-way booking (Trip ID [protected]). The refund should appear in your account in 5 to 7 working days depending upon your bank. COMPUTED REFUND DETAILS Description Amount Gross Amount (+) Rs. 4, 761.0 Cashback (–) Rs. 0.0 Discount (–) Rs. 0.0 Net Amount Rs. 4, 761.0 Airline charges (–) Rs. 4, 561.0 Cleartrip charges (–) Rs. 200.0 Service tax (–) Rs. 0.0 Cleartrip Service tax (–) Rs. 0.0 Convenience fee (–) Rs. 200.0 Amendment charges (–) Rs. 0.0 Other charges (–) Rs. 0.0 Total refund amount Rs. 0 Pl. look into the matter and take necessary action with respect to airlines or ur service related problems.

Sir, I booked a spicejet flight from Amritsar to Mumbai for 12 Dec 2014 via make my trip. But due to some reasons the flight got cancelled. I had to then take the other flight at much elevated prices. I was assured that the amount will be refunded within 30 days but i have not received my amount till now. I also mailed spicejet few days back, in turn i got the automated reply assuring they will get back soon but noone replied. I again sent the mail on 12/01/2015 and agian got the automated reply. I would like to file for compensation for the extra burden i had to bear and the delay in processing the refund procedure.

I have booked a flight for my parents Dtd. Jan 25th, 14 but the same is been cancelled due to some operational reasons. I have not got the refund till date due to which I feel my money is getting blocked. I tried calling on customer care number but it is not answerable also I am not able to use the facility of change/refund on the website.. I have also mailed on the customer support website but no response have been received.. Very bad customer response from Spice Jet.. Many people are facing such issues and the same need to be resolved asap.. Please provide the response for the resolution on komal.[protected]@gmail.com

Dear Sir, This is with respect to PE1W8E. The mentioned ticket is cancelled one day before the date of travel because Spice Jet informed me the flight is rescheduled due operational issue. Rescheduled timing was not at all acceptable so it was cancelled and Spice Jet representative promised I will get full refund for the same within 15 days. So far I received only 30% of the cost and it is been One month I am trying to contact their call centre which seems not working or not getting connected. I waited this long and I lost my patience and decided to put up complain here. Request you Pls help me in getting my money back.

Dear Sir, We have cancelled below confirmation number RBUHRN Already several times called your spicejet people. But your person telling refund amount already credit your bank on 03.01.2015. Still we have n't received refund amount. Please arrange refund amount at the earliest. Rama Kumar.K Ph:[protected]

Hi Sir, I had my travel plan for March and i have booked return tickets for 5th march and 9th march in advance on 17th Sep 2014. PNR # B4UJJP. As spice jet was running some scheme.. Recently i have read in newspaper that Civil aviation authority has asked Spice jet to refund money, wherein they have done booking for more than one month. Spice Jet people are not replying on my mails and no one picks call in call center also. Pls help me in getting my money back. Snigdha

Hi My PNR no was X5E9HS and my travel date was 24 december 2014. Spice jet cancelled my flight from delhi to lucknow on 14 december due to operational issue. now it is more than a month they still not given the refund. Kindly help. Regards Saurabh [protected]