SpiceJet Complaints & Reviews

I have booked flight SG45 date 28.12.2014 and return SG46 date 02.01.2015 by SpiceJet Airlines on 03.09.2014 booking No NBCUKN. On 23.12.2014 i received SMS from airlines about cancellation of flight SG45 date 28.12.2014. AS per the policy the flights cancelled have to be rescheduled free of cost, however when I try to apply for refund/reschedule flight on the website of Spicejet, it says that "Dear customer, since your flight has not been cancelled or reschduled by 90 minutes or more, please modify your booking through the ‘Manage My Booking’ section" where it asks for additional money Rs. 16, 000. Airlines is not picking-up its telephone nos. [protected] and [protected] I have tried 40-50 times. Airline may be ordered to refund my full money for the cancelled flights.

Due to operational reasons my round trip flights got cancelled (BOM-BLR). I am continuously trying to get in touch with customer care to re-schedule my flights. I booked these flights to visit home during new years. This is really disappointed that now I can't go home due to this cancellation. I request you to please arrange an alternative flight. I am really looking forward to be with family on new years. Kindly help me with the same.

I have received an e-mail mentioning the cancellation of Spicejet Flight SG 917 dated 28-Jan-15 due to operational reasons. It has mentioned in e-mail to call [protected]/ [protected] to re-book the flight. Tried both these numbers for so many times, but none of these numbers are getting answered, neither able to rebook on spicejet website for the ticket for 27th Dec. SPICEJET - PLEASE REBOOK THE TICKET PNR-I3FP8F FOR 27TH DEC AND CONFIRM.

TOAIRLINES SPICEJET REF:-Complain against spice jet airline who deliberately force over phone for cancellation /modify ticket of my PNR NO-F32LGV of FLIGHT NO-SG852 DATED 02.01.15 JAMMU TO MUMBAI for their operational reason Dear sir Hello Sir, I had booked the flight tickets from JAMMU to MUMBAI (Flight No.: SG 852Dated: 02 JAN 2014 I have booked ticket PNR number-F32LGV since 6 month Ago . Based on this I had done arrangements .But today on dated 23.12.14 (10 days before)Customer care executive called me that they are unable to give him sit in flight for their operational reason.They could not give me proper clarification whether flight on that day dated 02.01.15 flight no-SG852 has been cancelled permanantely.They have force me that only your ticket will get cancell.So sir kindly help me in this regard as I will suffer a very financial as well as mental loss as this is plan journey.sir I assure you if my ticket get cancelled without my consent .I will go for legal action against spicejet for this harassment.Right now I had checked the Flight status early morning, the status shown on the website was "On time". Kindly do the needful and inform and assure me via mail on my Id and message FROM RAKESH MISHRA Mail [protected]@rediffmail.com mob no-[protected]

I am forced to lodge a formal complaint and ask for refund of the return ticket + compensation for harassment to my elderly parents if you do not send me approved written rules stating this requirement. Awaiting your response at the earliest. Thanks & Regards, CA. Jatin Bakshi Ensco PLC (D)+[protected] ----- Forwarded Message ----- From: amer <[protected]@dnrd.ae> To: jatin bakshi <[protected]@yahoo.co.in> Sent: Monday, 20 October 2014 11:02 AM Subject: RE: Visit visa rules Dear Customer, Thank you for contacting Amer. Further to your below email, please be informed that there is no requirement to carry return ticket while coming on long term visit visa in UAE. Should you require further assistance, please do not hesitate to contact us. Warmest Regards, AMER Contact Center Team General Directorate of Residency & Foreigners Affairs-Dubai. Toll-free : 8005111 Land Line : +[protected] Fax : +[protected] Email :[protected]@dnrd.ae, [protected]@dnrd.ae e-suggestions :http://esuggest.dubai.ae/ e-Complaints :http://ecomplain.dubai.ae/

Sir, I have booked ticket from Chennai to Madurai on 27th December . Due to your Cancellation News that I have booked in another Airline. Why should I have to pay the Cancellation charges, it is any logical reason. Kindly refund my full amount . My booking reference is :B9VS4N Name : MR SIKKANDER BATCHA BASHEER AHAMED MY Email : [protected]@hotmail.com Thanks

I booked tickets for flight no SG224 with pnr no MDGHRH for 5th Dec 2014. and return SG209 with pnr no MDGHRH for7thDec 2014The same flights got cancelled and till now I have not received any refund. Also in-spite of trying several times I cannot reach their customer care service. Request you to please look into the matter B S PRASAD RAO AT prasadraobs @gmail.com

1. Sir I was booked a ticket in your flight No SG851 from jammu to srinagar on 16 December 2014. 2. It is intimated that due to the above mentioned flight was cancelled due to operational reason, so that journey was not availed by the same, but the payment of Rs 1872/- was not refund in my account till date 3. You are requested to pl refund Rs 1872/- in my account as soon as possible. 4. Pl treat matter most urgent.

I booked a ticket for flight no SG 817 Spicejet Flight PNR No- P5FVJC for 14th Dec 2014. The same flight got cancelled and till now I have not received any refund. Also in-spite of trying several times I cannot reach their customer care service. Request you to please look into the matter PRIYA JAIN E-Mail- priya.[protected]@fms.edu

Sir, My husband & his friend had booked ticket in make my trip to go to Kashmir. Today they have to catch the SPICE JET flight from Srinagar to Amritsar, but the flight has been cancelled by the Airlines. So they had a great risk to reach the destination. I have requested in make my trip for refund of the ticket. Now after some difficulties they have booked a Cab to go to Amritsar, how can I claim for the inconvenience I faced during my journey. But I have tried to speak to the call centre no. but its always busy. I couldn't speak to the right person. So kindly reply to my mail as soon as it is possible. They had took the cab from Srinagar to reach Amritsar it took about 17 hrs to reach the destination. The hire for the cab was Rs.14000, for that I want to make a claim. Because of this, my total plan was collapsed, I also cancelled some of my flights. I was in stress. I came to my native only on 20th December. I want to get a proper response for this or else I will go to consumer court.My details are : My Travel date : 16/12/2014 Airlines PNR No. BBD66X Flight no. : SG443 Destination : Srinagar to Amritsar Passenger Name : Muthukumar Adaikappan Ramu Rakkappan Contact no. : [protected], [protected] I am attaching the Cab Receipt with this mail. Reply me as soon as possible.

Hi I booked 4 tickets from Hyd to Chennai for 24 Dec by SG 913 and got an SMS that the flight is canceled. The customer care numbers dont seem to work and I am not sure if I should book by another flight or buy train tickets. I would like to know for sure that the flight is canceled and we will get full refundso that I can make alternate arrangements. If I cancel the ticket online will I get full refund or not? Thanks! Radhika

Sir I have booked three return tickets Ex ATQ to GOI through spice jet on 2.9.2014 & my trip ID is[protected] & PNR Ex ATQ is M9TDND & Ex GOI is KEJWGR.At thi time of booking every thing is fine but due to spice jet new shedule of flights my return flight on 26.2.2014 Ex GOI is mismatching at DEL because flight from DEL to ATQ will depart before the reach of GOI to DEL flight you are requested to do the needful so that I can Reach GOI to ATQ without any problem otherwise please arrange refund. Thanking You Harsimran Singh.

Hi, I have a round trip of Spice Jet on 25th Dec.14 from Agartala to Chennai & 10th January Chennai to Agartala Vide PNR -W69WWC flight no SG 819/SG 322.On 11/12/2014 and 14/12/2014 got two SMS where they inform me about cancellation of the above mentioned flight and requested me to contact[protected]/ [protected] for re booking on an alternate flight.But from last (6)Six days I am trying to contact with them at-least 500 times but they are not answering my phone.However today I got another SMS where they inform me that Chennai To Agartala Flight will be re-schedule at 5.45 am, Now tell me how could I go to Chennai and catch that flight

Till today I had not received my refund amount for cancellation of my spicejet air ticket of flight no-SG-881, PNR NO-J7JHWZ, dated-24/11/14. Please take necessary action so that I can get my refund amount as early as possible other wise I will take legal action against you...

Hai, I had booked 2 tickets on SG 171 Del - Aurangabad 12 Dec 2014 and SG 173 Aurangabad to Delhi 14 Dec 2014 . PNR No. M6LW6Z . Those were refundable tickets and I cancelled it well in advance prior to the day i.e. 3 days before the departure date. I have been waiting for my refund from your reputed airline, if someone can please suggest when will i get it Request an early response.

WE ARE SCHEDULED TO BOARD MORNING FLIGHT FROM DELHI TO MADURAI ON 11th JAN, 2015, SINCE FLIGHTS ARE BEING CANCELLED WITHOUT PRIOR INTIMATION, & FLIGHT FOR BACK JOURNEY FROM CHENNAI TO CHANDIGARH ON 20thJAN . IN VIEW OF CANCELLATION OF FLIGHTS THE DIFFERENCE IN AIR FARE THROUGH OTHER AIRLINES SHALL HAVE TO BE BORNE BY SPICE JET AIR LINES. MAN MOHAN VERMA & UMA VERMA MOB:[protected]

I have booked a ticket for travel date 14th Nov 2014 from Hyderabad to Chennai for my wife..PNR F68J6Z. The flight was cancelled without any notification, when we contacted the help desk they confirm to refund the money of 2174 and send a free voucher for 1000 Rs for the inconvenience caused. Till now we have not received the Refund and Voucher and there were no response from any of the help desk team. This caused lot of stress for my wife as she is pregnant. She has to travel from home to Airport. I would request you to help in getting my the refund of Rs 2174 back and also compensation for causing stress my pregnant wife. Name : R Vinoth Email : vinodh.[protected]@gmail.com Ticket booked for : Devika Celestine

To, Customer Care, Spice Jet Since 3 days we are following for our luggage which didn't board in the flight from Dubai to India Sunday morning.. As per commitment we were told that our luggage will reached at our home on monday but till date not received even the contact person is not talking properly and not even picking the call since yesterday we had called around 20 times but she is not picking the call..Number mentioned in form was:[protected].. Kindly response us immediately .. Thanks Harish Chandra Bajetha [protected]

Hello Sir, I had booked the flight tickets from Mumbai to Port Blair (Flight No.: SG 291 Dated: 17 Dec 2014 at 6:05 am) in the month of september. My PNR number for the same is WBL1NA. Based on this I had done arrangements in the Port Blair. Due to the Flight cancellation without any prior information I have incurred a huge loss financially and personally. I had checked the Flight status at 1:00 am early morning, the status shown on the website was "On time". When I asked for the reason, No person was giving an exact reason for the same. When I contacted the Supervisor, he informed me that due to unavailability of Fuel they are not able to Operate the flight. If this was the case then SpiceJet should have informed the Customer well before so an alternative action would have been taken. Regards, Sunny C. Parekh.

I am Vaibhav . I traveled on your Flight SG 443 from Amritsar to Mumbai and than to Goa in SG153 on 8th Dec 2014 and my return was on 12th Dec 2014 . But Due to cancel of Flight SG 442. Your Colleagues rerouted my Flight from Goa to Mumbai in SG152 and From Mumbai to Delhi in SG452 . And they had given me Spicejet bookings to Amritsar on Next day ie 13th Dec 2014.I canceled my Flights from Delhi to Amritsar. due some Urgent reasons and took train to reach Amritsar on 12th Dec 2014. So Just wanted to Know When my Full refund will Transferred to my Account(Delhi to Amritsar). If Possible Please transfer it Asap to my Account. As my Bookings are cancel by One of Spicejet Official at Reservation Counter of Delhi Domestic Airport, and I have Cancellation Stamp on Paper. Please help in Getting back my Fare. They are not responding to me on email.