| Address: Ahmedabad, Gujarat |
Hi All,
My PNR number : OI4MDA
I had booked below flight for Ahmedabad - Goa and Goa - Ahmedabad.
When I book the flight the actual timing of the flight was as per below :
SG - 137 Deprat Time : 12:20 and arrival : 14:00
SG - 138 Depart Time : 14:30 and arrival : 16:10
Later my SG -137 flight was delayed and I was not informed any thing about the reschedulement. When I was checking flight for my friend then I came to know that the flight time has been changed for that particular flight.
When I called the spice jet call centre they said we are sorry, & they can provide me another option and it will be connecting flight from Ahmedabad - Hyderabad - Goa as per below.
SG - 917 Depart Time : 06:00 and arrival : 07:55
SG - 1071 Depart Time : 12:25 and arrival : 13:55
Again few days later I got call & sms from spice jet on 16 Jan 2013 that my flight SG - 1071 is delayed and now it will be operating from Hyderabad at 13:10 so, on next day I called to spice jet beacuse I wanted to reach goa at 2 PM. When I called spicejet I came to know that my flight SG - 917 and SG - 1071 both are cancelled not rescheduled.
Then after spending my hours of time I take the below option.
SG - 104 Depart Time : 07:00 and arrival : 08:30 at New Delhi
SG - 253 Depart Time : 11:05 and arrival : 13:30.
On 17 Jan 2013, I received an sms that my SG - 138 flight is delayed and now it will be operting at 21:00 from Goa.
When I called to call centre they were not ready at all to listen me and was giving me just arguments. When I informed this to Ajit (Spicjet Executive), He said SG - 138 is cancelled not delayed and later he told that it is just delayed. (He was not sure about the flight status at all.) When I asked to talk with the Manager, He transfered my call to her TL (Megha) saying that She is only Leads available as of now and she is very rude on call and was not ready to listen on my concern and was just informing the terms & conditions every time.
As per her, It is mentioned that Spice Jet is having the rights to cancel, amend or reschedule your flight without any prior notice. where correct condition is as per below. Where nothing mentioned that spicejet will change the flight timings and will not inform to customer.
" 5. SpiceJet will not be liable in any way for delays/ cancellations/ diversions whether due to bad weather, government regulation or for instances beyond SpiceJet’s control. Further, SpiceJet operates on a point-to-point basis and will also not be responsible for the consequence of delays including onward journey on a connecting mode of conveyance."
Now I am mentally harrased due to this and want to do the case against them for mentally harrasment and also want compensation for the same.
Not happy at all with the pooooooooooor services of Spice Jet. They have the worst customer care with whom I had interact.
Now i want to take legal action against them. Please help me for the same.
Regards,
Dis-satisfied customer.
Aug 13, 2020
Complaint marked as Resolved 
Group Flight Tickets — Mental harassment
I have booked a group flight tickets of 35 Passengers from Hyd- Del-Hyd i was quoted a higher rate than the airlines quoted me directly.2ndly when i asked for a name change of a passenger from Del- Hyd sector and gave them new names Make my trip agent changed the passenger name from both the sectors. And after informing him about the mistake he has done he has not rectified his mistake till now. i have been calling the Customer care for days now and when i write him a email out of office reply comes.I dont know if anything will happen on this, just trying my luck if he can change the name again in time, as we cannot do the name change within 10 days of the flight.
Regards
Sanjeev khurana
AFF09268
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