SpiceJet Complaints & Reviews

Dear Sir,

I had booked flight tickets from Pune to Ahmedabad for travel date of 28th July 2012. The booking was done at least 24 days prior to ensure that i could get a better deal on the flight tickets. The booking reference number as given by the airlines was TG2NCH.I received a call as on 20th-Juy-2012 stating that my both the tickets for to and fro travel from Pune to Ahmedabad has been cancelled as they are no longer going to fly on the sector. On account of the said cancellation i am in a catch 22 situation as there are no cheap flights available for travel from Pune to Ahmedbad as most of the price for the flights have almost doubled. Also adding to the fact that the booking was done by paying the entire money upfront to the airline, for which the airline has not provided the services and also the money is yet to be refunded as on date. This irresponsible action on the part of airlines has not only cost me in terms of monetary aspect also i am in a lurch as to arrange my travels in the last minute as the function that i plant to attend in ahmedbad cannot be postponed. Seek your help on the same.

Thanks and regards,
ANUP NAIR
(M)-[protected]

I have recently booked two tickets with EMI option for Citibank. At the time of booking I wasn't informed and I didn't find any info regarding that it will attract any transaction charges. Now when i checked my card statement I find 1% extra charges levied on it. This is very shameful act and is not accepted.
I have reported the issue to both goibibo and citibank and they both deny to revoke them. This is a clear case of cheat and I think airlines is also involved by its equal share in these kind of frauds.
It should have been mentioned that the transaction will attract 1% extra at the time of booking.
Don't know what to do now..

On the 27th of May 2012, we were to travel by SpiceJet flight SG-227 from Pune to Bangalore, scheduled to leave Pune at 06:45am. We were traveling with our 83 year old grandmother, requiring wheelchair assistance and our 4-month old infant in arms. We arrived at SpiceJet ticket counter at 06:05am, and requested Ms. Pallavi Wagh at the counter to get wheelchair for our grandmother.

We arrived at the baggage screening at 06:10am after waiting for wheelchair outside. We were told by Mr Ashish Kumar at the SpiceJet baggage screening that the counter had closed and that he will speak to the Pilot. After waiting for 10mins doing nothing, at 06:20am he told that "pilot has denied" to add more passengers to the flight. We reminded Ashish that we were traveling with an 83 year old lady and a 4-month old infant, and that we were waiting outside but no consideration was given.

We requested the name of the pilot who refused to allow us to board but were refused citing policy by Ms Sandhya and Mr Ashish Kumar (both ofSpiceJet). Mr Ashish Kumar was also extremely rude to us. We later learnt that there is no such policy - confirmed by SpiceJet themselves - so the Mr Kumar also blatantly "lied" to us!!!!

As a general concept of Equal Access, disabled persons should have rules/considerations that make it equally easy for them to take a flight. Instead -Mr Ashish told us that for wheelchair access the counter closes 60min prior (instead of 45min prior for normal passengers). This is ANTI-DISABLED-EQUAL-ACCESS!!! It should be the other way round, shouldn't it? It is completely stupid to say that "You know you have a disabled person traveling with you so you should have come 2hours early". Mr Kumar stated that they were "doing a favor" by providing wheelchair in the first place. In his own words " This makes SpiceJet look like a world bus service, not an aspiring airline".

Thanks to the absolute lack of consideration and zero assistance provided to an elderly woman - we were forced to rebook and take the only other available flight that day which was an AirIndia flight departing at 3:20pm and flying via Hyderabad. So we had to go back from Pune airport - with our elderly grandmother and infant - and return again in the afternoon, and take the longer 3-hour 1-stop flight. One can only imagine how strenuous this proved to be.

We are highly anguished and infuriated that SpiceJet believes providing assistance to less-able bodied passengers is a burden and makes them a "bus service". SpiceJet has zero policies to deal fairly with disabled passengers . On top of that, the official representing the airline, Mr Ashish Kumar, was rude and irrational. All in all, our experience with the airline was a total nightmare - SpiceJet is a pathetic airline and the behavior of their groundstaff is deplorable.

I have mailed a complaint against scheme 777 to spicejet on company email id [protected]@spicejet.com but afteq 48 hrs. No any executive or any concern person contact to me please do something for me..i also mentioned that mail wat i already to send spicejet...
Sir/Madam
You have launched a scheme known as 777 for the ticket booking on your 7 anniversary on 23.5.2012. As per your scheme the ticket will be available in 777 for anywhere in india and according to your scheme the booking time of the ticket should be between 7am to 8.17 am. I reached airport at 5.32 am from my residence in ghaziabad for booking the tickets in your scheme. There is a que on your indra gandhi international airport terminal 1's counter and i joined the que at 5.40am after that i recieved a application form no. 39 at 6.30am from your counter. I filled that form for the booking of my ticket from delhi to srinagar for journey date 25.6.2012 and return ticket from srinagar to delhi for the date 30.6.2012 but when your scheme time was opened at 7am, your executive who was on duty informed the whole croud who wants to book their tickets in your scheme, that your server is down and wait for few minutes, after waiting sometime you have not issued a single ticket to any person after the shouting of public you have collected the application forms at 8.30am and give a reciept at 8.50am with your co. rubber stamp and told to the public that your executive will called every person and make sure that the tickets definately booked in the scheme but your executive did not informed when will call us. After that i left the airport on 8.57 am to my residence and reached at my residence by 11.30am. I harrased by you for 7 hours for booking my ticket in scheme 777 and i wasted my precious time due to you. You have made fool to public by launching a froud scheme. Give me my ticket as per my form no. 39 which is i deposite on your counter in three days otherwise i will filed civil and criminal case in competent court against you for your froud and copensation for mental and physical harrasment and wasting my presious time
thanking you
Sudeep Jain
[protected]
S-E-198, Shastri Nagar
ghaziabad

Spice jet was offering its 7Th anniversary offer on 23rd of may 2012 from 7.00 am to 8.17 am that is for 77 minutes and the offer was the basic fare to any destination amongst the 35 destinations in India would be just rupees 777 only. I managed to book a flight from Bombay to Bangalore at 7:50 A.M, and the money deducted from my net banking account was Rs. 3285. I thought it was a mistake on the airlines part and called up the customer care in the morning where I was asked to provide them with the ref id. after 1 hour and it was told that they would refund the money within 4-5 days. When I called after an hour to give my reference id. the customer care executive refused to refund the money and said that the terms and conditions mentioned that there were limited seats available. I had gone through the terms and conditions thoroughly and did not see it written anywhere that it was on first come first serve basis or had limited seats. This offer seems to be a complete fraud and has cheated me of my money. I could have very well booked a much cheaper flight in any other airline

Anindita

Hi, My name is Rahul Kapoor
I am writing this mail in reference to SPICE JET AIRLINES

Actually, they had this offer going on.. tat if you will book a flight with them on 23rd may from 7 am to 8.17 am.. you will get it for around Rs. 777/- (excluding taxes) and i tried to book it on internet, i started booking it from 07:05 am and i continusly tried it to book the ticket till the end of offer... but i was not even able to reach their second page.. and even if i was able to they were not letting me process my paqyment.. it kept saying loading.. i just wanted to ask if they knew this is going to happen.. why they didnot tackled with their surveyor going soo busy.. i did book a ticket though at 08:30 am as soon as the scheme ended.. but what is the point.. i booked it because ii was urgent + i was highly irritated by airlines to even check any other.. is this what they will do ??

and also i just didnot tried their internet site.. while i was trying there.. i was consistently dialling their customer care number [protected] and guess what!! i was not ready to even reach the ivr in 1 hr.. but there was 1 time when i did.. a customer care agent answered my call and den he asked what do i need.. i asked him to book a flight.. he dissconnected the phone on my face.. after telling me to try on net.. though i did book a ticket on telephone b4 and i knw then can..

i want this issue to go ahead,.. and want spice get officials to actually appologise to their customers..

also, ill be takin media help also on this case..

TO HELL WITH THEIR 7th ANNIVERSARY.. i just wish to god they never see their 8Th and they are finished much worse than kingfisher.. !!

Rahul Kapoor
[protected]

I would like to complain against spicejet for making fake promises to the customers which they cant really fulfill.

on 23rd there was a anniversary offer for 77 mins but their website doesnt seems to work and they dont have capacity to provide such offer.

They are fooling consumers with poor practices and making fake promises which are not possible for them.

I spent 77 mins on their website to book a ticket but their website doesnt allow to book a ticket.

Respected Sir

I am top Executive working in farflung area in J&k.I booked my confirmed ticket for my family from Chennai to Jammu with with spicejet for 21st May 2012 unde PNR NO BYLTDF in flight no SG912. As per my ticket my departure time was 07.50 hrs.I reported at counter at 6.45, but I was informed that flight was preponed at 7.15 .No information was communicated to me by any mode although they told that they send mail to me.They failed to produce any record of communication to me. lateron After checking all record it was proven that they did not inform me, Whereas it was their responsebility to inform me on telephone or through Sms whith they did not,After.Sensing their blunder they booked my flight for 22nd May 2012.

This type of irresponsible and unfrofessional approach of spicejet mangement has put me and my family in big problem( financial as well a mental )as I have very very urgent official meeting on 21st May at Jammu and my wife working as doctor will loose very important assignment for which Spice jet Airline cannot be absolved. Right now I along with my family are stranded at Airport and seek your valueable help



SURINDER THAPPA

On arrival at RGIA airport in Hyderabad on 13May around 9:45PM, we showed damaged baggage to agent at Spicejet baggage desk. Agent acted as if entering something into his terminal. There were three terminals at desk. One lady at the desk was reading "Menzies aviation" on her terminal. Agent took baggage tag number, sequence number etc. Agent did not give any written baggage deviation report and said he had all information necessary and assured that someone from Spicejet will call me the next day. I also confirmed that they had my mobile phone number in their system. After I got no response for a few days, I called Spicejet customer service number and logged a complaint. Spicejet did an investigation, a few people called me in between. Finally on 20th May denied everything and said they did not find that any complaint was logged about damaged baggage in Hyderabad airport that day. Spicejet seems to have unethical people running their baggage operations in Hyderabad. Please insist on written complaints in such cases, as spicejet employees seem to be indulging in unethical behavior in dealing with customer complaints. Do not trust Spicejet employees and insist on a written confirmation for any transaction or complaint.

Regards
Gopal Ramesh
[protected],

Dear sir,
I HAD BOOKED A TICKET TO HYDERABAD FROM CHENNAI ON 6TH APRIL,ONLINE AT 7.20 AM THRO DEBIT CARD AND IN RETURN GOT A CONFIRMATION FROM THEM AT 7.22 AM FOR INR 3778.THE TICKET BOOKING WAS DONE AT HYDERABAD BY MY BROTHER AT WHOSE PLACE MY FATHER HAD EXPIRED THAT MORNING.
BUT WHEN I CAME TO THE AIRPORT AT CHENNAI AT AROUND 9-30 AM YOUR STAFF AT THE COUNTER TOLD ME THAT MY TICKET WAS CANCELLED AS THE THE ADDRESS GIVEN TO THE CREDIT CARD PEOPLE BY MY BROTHER DID NOT MATCH THE ONE IN THEIR RECORDS,
IT COULD HAVE HAPPENED AS AT THAT TIME ANY BODY WHOSE FATHER HAD JUST EXPIRED WILL NOT BE ABLE TO GIVE ALL DETAILS PERFECTLY.
AS YOUR COUNTER STAFF HAD TOLD ME THAT MY TICKET WAS CANCELLED AND DUE TO THE CIRCUMSTANCES I WENT TO THE NEXT COUNTER AND TOOK THE NEXT IMMEDIATE FLIGHT TO HYDERABAD BY INDIGO 6E 315 ON[protected]..
AFTER ATTENDING AND COMPLETING THE CEREMONIES OF MY FATHER,
I ENQUIRED ABOUT THE REFUND OF FARE TO YOUR OFFICE , THEY TO MY SURPRISE ,TOLD ME THAT MY TICKET WAS CONFIRMED AND THAT THE MISTAKE WAS ON MY PART AS I DID NOT TRAVEL IN THAT FLIGHT, AND SENT ME A MESSAGE SPICE JET PNR ISQC69AA FOR FLIGHT SG 1261 DEP AT 11 AM ON[protected], AND THAT TO ON[protected] AT 11-17AM THRO YOUR COMPANIES MOBILE NO [protected]. WHICH MESSAGE COPY IS STILL WITH ME.
I NOW WANT TO KNOW WHY MY MONEY AFTER DEDUCTING THE PASSENGER FEE AND SERVICE TAX IS STILL NOT SENT TO MY ACCOUNT.
I ALSO WANT A PASSENGER MANIFEST FOR THAT FLIGHT .
AS THE CIRCUMSTANCES WAS THAT OF DEATH OF MY FATHER AND WHEN YOUR CUSTOMER CARE PERSON TOLD THAT MY TICKET WAS CANCELLED,I DID NOT WAIT TO GET A ACKNOWLEDGMENT THAT MOMENT.
BUT SUCH A BIG ORGANISATION THAT TO OF A BIG GROUP LIKE SUN NET WORK,
SHOULD NOT FOR SUCH A SMALL AMOUNT BE SO MEAN AS TO SAY THAT MISTAKE WAS ON MY PART AS I DID NOT TRAVEL, WILL ANY BODY HAVING A CONFIRMED TICKET LEAVE THAT FLIGHT AND TRAVEL IN THE NEXT AVAILABLE INDIGO FLIGHT WHICH BOARDING PASS IS STILL WITH ME.PLEASE SENT ME YOUR PASSENGER MANIFEST,SEEING WHICH I WANT TO TAKE NECESSARY ACTION TO GET MY REFUND
REGARDS
GOPAL RAMESH

My Experience with spicejet was so bad this time. I had booked tickets 1.5 month earlier to my travel via online. I was given PNR number at the end of booking but never received any email from airlines coonfirming our seat or at least PNR number ( SO unprofessional). Day before when we called up call centre they confirmed our ticket and names of passengers rightly as it was booked.

Day of terrible experience : Went to airport 3 hours prior to departure and when we went to counter with PNR they gave print out of ticket but they have same passenger name on 2 different seats in a same PNR . what kind of software /systems an airlines use. But , after explaining that call centre they themselves told our names rightly how come your system shows it different , lady says "We dont know " . When we asked can you check with your call centre she says they dont BELIEVE their own call centre.. Ridiculous.

We were asked to pay 15,000 rs to rebook the ticket and cancellation fees will be taken and rest will be refunded. After fighting a lot she agreed for 4,600Rs and they dont bother customer has baby in hand . i had to fight a lot with 20 month old baby in hand for 2 hours to get it right in their head and still end up paying etc.

I would like to get the refund from airlines. If i wish i could sue them. Indian govt should never support Spicejet.

I booked a ticket for my wife and kid (2 months old) to travel from Delhi to Kolkata by Spice Jet. I requested the Airlines (Ms. Anjali / Customer care manager) for extra baggage allowance for my kid as the allowed limit of 20 kg check-in and 7kg hand baggage is not sufficient for a mother traveling with a kid. I was told that there is no baggage allowance for the kid which I believe is unfair given that they are charging 1000 Rs for the infant. Logically speaking the above mentioned baggage limit is for an adult passenger considering normal travel luggage. In that case does the Airline mean that the kid would not have any luggage for the travel? Other airlines like Indian Airlines do not charge for the traveling infant. Therefore I feel that this policy of Spice Jet is completely unfair and should be reviewed.

I had booked a seat on Flt. SG 286 from Kochi to Chennai for 22 April 2012. I had booked the ticket through the airlines website on 11 April 2012. During the booking the website prompted me to book for food on board at a discounted rate. The options availabel were Hote Non Veg Meals and Hot Veg Meals. I booked the Hot Non Veg Meals as the flight was at 1940 from Kochi reaching Chennai at 2040. I boarded the flight on 22 April 2012. The flight was late by 20 minutes. After half an hour into the flight the Flight attendants started the food service. They delivered a packet of snacks to me. When I pointed out that I had booked for hot non veg meals, the flight attendant told me that the airline ahs not airlifted any meals from Kochi and the same is not available. I asked him to refund ,my money but he said that he cannot do that anhe will inform the ground staff at Chennai for the refund. The flight landed at Chennai by 2100 hrs and I reached the ticketing counter at the departure terminal. The Spicejet employees there initially tried to convince me that the rate charged for the Hot Non Veg Meals and Snacks are the same and that I should have settled for the snacks. They also told me that the only airlift meals from Chennai to Ahmedabad (next leg of the flight). But I insisted on a refund because the website while booking had given me a choice of only Hot Non Veg or Veg Meals and not the Snacks option. Finally after 20minutes of arguing they started entering something into the office computer and after 10 minutes gave me a printout stating that the refund can only be given via the credit card through which the ticket was booked.

All throught he ordeal no one (except the flight Attendant) apologised for this deficient service. I had to spend an additional 30 minutes at the airport for an unfructuous transaction. And later on when I asked the airline for a refund and compensation,. they tole me that they will only give me a refund of the money paid and there will be no compensattion as this was a "One-off incident".

I am planning to take legal recourse to this situation. And if there is anybody out there who has been aggrieved in the similar manner , they may also join cause with me.

Dear Sir

At the outset I state that Spice Jet management/staff is outrageous and unprofessional at Hyderabad International Airport.

This is to complain on behalf of my sister and her daughter stranded at HIA due to callous attitude of Spice Jet staff

Ref: PNR Number TCJ4BH of Nilambika Krishna Kumar
PNR Number CMTBC of Lakshmi Krishnakumar

Flight No.SG-031 Hyderabad to Bangalore

The said passengers are now stranded at Hyderabad even after checking in on time. The boarding pass against PNR CMTBD was reissued since spice Jet had wrongly issued the same without name of the passenger.

After re-issuing the boarding pass the above passengers approached the security gate/boarding gate to board the flight however to their utter dismay the staff denied entry without giving any proper reason.

This has amounted to huge inconvenience to them as well as mental agony and financial losses due to cancellation of business meeting/activities scheduled in Bangalore.

The entire episode is due to the callous attitude of Spice jet and Spice jet is responsible for all losses and inconvenience caused. Unless an alternative arrangement is made without any extra cost to the passengers within next 2- 3 hours the passengers deserves all rights to take necessary legal actions as well as inform about this plight to the public through whatever medium possible.

A formal complaint will follow from the passengers with further details, if any. The passengers have also informed me that they deserves all right to take all possible legal actions against Spice Jet and also inform known people/friends and families about this episode.

For the Passengers


Vinod Menon
[protected]

COMPLAINT REGARDING NON REFUND OF AMOUNTS ON CANCELLATIONS, EVEN WHEN SPECIFIC INSTRUCTIONS ARE MADE FOR REFUND. PNR. SPICEJET QBQTLI & QBPVCI

INCIDENTALLY FOR THOSE WHO ARE UNAWARE OF THE PROCEEDURES INVOLVED, THE COMPANY DOES NOT SPECIFICALLY PROVIDE ANY UPFRONT INFORMATION TO THE PASS. ABOUT THE CANCELLATION BALANCE AMOUNT REFUND PROCESS.

BY DEFAULT THE AMOUNT IS BEING WITHELD WITH UNSTATED LIMITATIONS, ( USE BY SAME PASS ON SAME SECTOR , TIME LIMIT , ETC ) REGARDING USE OF THE SAID AMOUNTS LYING WITH THE CO.


DESPITE HAVING GIVEN SPECIFIC INSTRUCTIONS FOR REFUND ( BOOKING DONE VIA NET BANKING ) , REFUND HAS NOT BEEN MADE TILL DATE. ON BEING CONFRONTED WITH THE SAME , THE MATTER IS EXTENDED CITING TIME REQUIRED FOR VERIFICATION.

THIS IS A PURE DEFICIENCY OF SERVICE AS THE CUSTOMER HAS TO DO THE NECESSARY FOLLOWUPS & HAS TO BEAR THE DELAY & ANY COSTS INVOLVED .


IN FACT THERE ARE SC RULINGS WHICH INVALDATES ANY TERMS & CONDITIONS WHICH ARE NOT SITPULATED TO THE CUSTOMER BEFOREHAND.

EVEN THOUGH THE AMOUNT MAY BE SMALL FOR INDIVIDUAL CUSTOMER TO TAKE ANY ACTION , THIS IS BEING DONE BY THE COMPANY FOR A LARGE NO. OF CANCELLATIONS , PURELY TO HOLD ON TO THE FUNDS ILLEGALLY FOR AS LONG AS POSSIBLE, SINCE CONFIRMED TICKETS ARE ONLY ISSUED AFTER VERIFICATION OF PAYMENTS & THERE IS EASY REFERENCE TO THE CORRESPONDING PNR NO. AVAILABLE INSTANTLY.

THE APPROPRIATE AUTHORITIES MUST TAKE ACTION TO PLUG THESE LOOPHOLES WHERE THE CUSTOMERS RIGHTS ARE BEING BLATANTLY VIOLATED FOR PROFITS.

Dear Sir,

Even 5 minutes before, I called Spice Jet, They have not even initiated the refund.

I would request the people not to choose Spice Jet in any sectors of India. Its better to choose any other Airlines other than Spice Jet

Regards
Jomon John
[protected]

A gentle reminder for resolving below issue

Regards
Jomon John
[protected]

Dear Sir / Madam,

I have cancelled my ticket booked on Spice Jet PNR "Q9K1AC" for Mr Binu Mathew on 10.02.2012 and have asked for the online reversal of payment back to my account. They have assured the reversal within 7-10 days from the date of cancellation.

In between, two times I have contact them, they told that the reversal is under progress. Today on the 17th day, I checked my A/c balance, but they had not refunded the payment. When I spoke to them, they told me that due to problem at their backend, the reversal will again take 7-10 days.

In between, when I had contact them they have not told me about these problems. Because of this, I have not paid my Credit Card payment. For this bank is charging penalty on me. Are Spice Jet is going to pay this penalty amount to me?

Kindly look into this and do the needful for the reversal.

Regards
Jomon John

I had cancelled the ticket on 13th February 2012 ticket. 17 days passed but funds still not credited. Worst system of refund When asked the customer care they have hundreds of problem in their system. Today I was not ready to keep the phone unless there was an answer, finally someone called the supervisor spoke to me and after literally shouting she told now its manually done. This can be confirmed only when the amount is actually hit my account. They could have done this long back but they just dont want to do unless the customer yells at them.

Respected Sir
I booked two tickets for 10th march 2012 Nagpur - Delhi for Rs 5470 . Then due to unforseen circumstances i rescheduled my ticket to 7th of march 2012 for which i was charged Rs 2500 . Today i got message informing me that spicejet flight on 7th of march has been abandoned. Firstly your cancellation of flight has created unnecesariy ruckus for me that is i have to book ticket at sky-rocketing price which is double of what i paid at the time of booking spicejet ticket . Secondly , First of all i have incurred huge loss because of your mistake then you are not refunding me the full amount i.e. 2500rs and causing me mental harrasement .

PNR NO:- N8V3BB
Date :- 07/03/2012

contact me back on -
[protected]@yahoo.co.in

I , K Ashok travelled by Spicejet SG1074 from Vizag to Hyderabad on 24 th feb 2012 by 11.50 hrs. PNR no of the ticket is KYL2DI and docet regd no. of the complaint given to customer service is[protected]. On arrival at hyderabad after coming out of the airport while boarding the taxi at the exit gate it was found that my suit case ( brand new ) kept in the luggage cabin of the flight was broken due mishandling by concerned staff of spicejet and the same is not fit for usage. Due to which i suffered a loss of Rs. 4,800- ( Rupees four thousand eight hundred only ) and put lot of inconvenience and mental agony. Forwarded for initiating immediate necessary action and with request to appropriate suitable compensation in the above case.


( K Askok Kumar )
Cell no : [protected], [protected]

Email ID : [protected]@gmail.com

I have booked a ticket for myself and a friend through spicejet for 25 Feb 2012, BLR-Ahmedabad, under defense promo offer. I am unable to travel on the said dates, when i called to cancel only my ticket their customer service says that ticket can't be cancelled for me as i had booked under promo offer and there is nothing they can do. This is completely against government guidelines which make all tickets refundable, even those brought under promos. I had booked return journey ticket through indigo under defense discount and they cancelled the ticket and refunded the money. So , i would like to advise people against booking though spicejet under any promo offer to think hundred times before booking. And in future atleast i wont be taking any spicejet flights although it was my preferred carrier. Now my opinion has changed and will recommend all my friend in defense against travelling through spicejet.