SpiceJet Complaints & Reviews

Group Flight Tickets — Mental harassment

I have booked a group flight tickets of 35 Passengers from Hyd- Del-Hyd i was quoted a higher rate than the airlines quoted me directly.

2ndly when i asked for a name change of a passenger from Del- Hyd sector and gave them new names Make my trip agent changed the passenger name from both the sectors. And after informing him about the mistake he has done he has not rectified his mistake till now. i have been calling the Customer care for days now and when i write him a email out of office reply comes.I dont know if anything will happen on this, just trying my luck if he can change the name again in time, as we cannot do the name change within 10 days of the flight.

Regards
Sanjeev khurana
AFF09268
[protected]

Spicejet — Preponing their flights

SG237 is the flight from Hyd to Coimbatore. In the ticket, the flight time is given as 7.50pm but the flight leaves at 7.30pm. When we ask their customer desk, they give all lame excuses like we sent you an SMS etc. I missed my flight because of this reason.

TATA CUMMINS LIMITED — REFUND OF CANCELLED TICKETS

Following is the correspondance against the refund of cancelled tickets. Till date I have not received any refund from IRCTC. Please do the needful and kindly reply against this complaint immediately.

Regards.

Subrata guha


Dear customer,


Sorry for the inconvenience. Kindly note that your refund case of PNR
No. [protected] has been forwarded to CCM/North Eastern Railway,
Gorakhpur on dt. 05.01.09 . We have already issued Reminder No. 1 dt.
09.04.09 to concerned railway to chase up the case. But despite reminder
refund yet not received from the concerned railway. Now we are sending a
Reminder No. 2 dt. 28.05.09 with all the papers pertaining to your
refund case to concerned railway to chase up the cases. As soon as
refund, if any, received it will be credited to your card account..





Regards,



Shiraj Ahmad
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
Ph:[protected]



subrata.[protected]@cummins.com wrote:
>
> Dear Mr. Ved Prakash,
>
> After you reminder process on 9/4/2009 , till date I have not yet
> received any refund from the railway. Please tell me whom should I
> approach for the refund and who is the higher authority to resolve my
> case.
>
> Please help me in this regard.
>
> With Best Regards.
>
> Subrata Guha
>
> ----- Forwarded by Subrata Guha/JV/Cummins on 04/22/2009 03:56 PM -----
> *TDR <[protected]@irctc.co.in>*
>
> 04/09/2009 06:51 PM
>
>
> To
> subrata.[protected]@cummins.com
> cc
>
> Subject
> [Fwd: [Fwd: Fw: Cancellation of E Tickets.]]
>
>
>
>
>
>
>
>
>
> Dear customer,
>
>
>
> Sorry for the inconvenience. Kindly note that your refund case of PNR
> No. [protected] has been forwarded to CCM/North Eastern Railway on dt.
> 05.01.09. Refund yet not received from concerned railway, so we are
> sending a reminder with all the papers pertaining to your refund case
> to concerned railway on dt. 09.04.09 to chase up the cases. As soon as
> refund, if any, received it will be credited to your card account..
>
>
>
>
>
> Regards,
>
>
>
> Ved Prakash_
> [protected]@irctc.co.in_ <mailto:[protected]@irctc.co.in>
>
> Ph:[protected]
>
>
> ______________________________________________________________________
> This email has been scanned by the MessageLabs Email Security System.
> For more information please visit http://www.messagelabs.com/email
> ______________________________________________________________________
>
>
>
> ----- Message from "[protected]@irctc.co.in" <[protected]@irctc.co.in> on
> Wed, 08 Apr 2009 19:31:23 +[protected]
> *To:*
>
> [protected]@irctc.co.in
> *Subject:*
>
> [Fwd: Fw: Cancellation of E Tickets.]
>
>
>
> Dear TEam,
>
> Please look into this matter.
>
> Thanks & Regards
> Sunil Kumar _
> [protected]@irctc.co.in_ <mailto:[protected]@irctc.co.in>_
> __www.irctc.co.in_ <http://www.irctc.co.in/>
>[protected]
>
> -------- Original Message --------
> *Subject: *
> Fw: Cancellation of E Tickets.
> *Date: *
> Wed, 08 Apr 2009 11:00:22 +0530
> *From: *
> _subrata.[protected]@cummins.com_ <mailto:subrata.[protected]@cummins.com>
> *To: *
> [protected]@irctc.co.in_ <mailto:[protected]@irctc.co.in>
>
>
>
>
>
> Dear Mr. Shailender,
>
> We have already crossed the 90 days of waiting period of process. Can
> you help me to know the status of my refund. It will be very much
> oblige, if you help me in this regard.
>
> With best Regards.
>
> Subrata Guha
> ----- Forwarded by Subrata Guha/JV/Cummins on 04/08/2009 10:55 AM -----
> *Etickets **_<[protected]@irctc.co.in>_* <mailto:[protected]@irctc.co.in>
>
> 02/09/2009 10:35 AM
>
>
> To
> _subrata.[protected]@cummins.com_ <mailto:subrata.[protected]@cummins.com>
> cc
>
> Subject
> Re: Cancellation of E Tickets.
>
>
>
>
>
>
>
>
>
>
>
>
> Dear Customer,
> *
> Kindly note that your case is already forwarded to the Railways for
> TDR process and is under progress. Soon the refunded amount be
> credited in your account.**This all process takes _90 days or more_.*
>
>
> Regards,
> Shailender,_
> [protected]@irctc.co.in_ <mailto:[protected]@irctc.co.in>_
> __www.irctc.co.in_ <http://www.irctc.co.in/>
> ----- Original Message ----- *
> From:* _subrata.[protected]@cummins.com_ <mailto:subrata.[protected]@cummins.com> *
> To:* [protected]@irctc.co.in_ <mailto:[protected]@irctc.co.in> *
> Sent:* Monday, February 09, 2009 8:40 AM *
> Subject:* Fw: Cancellation of E Tickets.
>
>
> ----- Forwarded by Subrata Guha/JV/Cummins on 02/09/2009 08:39 AM -----
> *Subrata Guha/JV/Cummins*
>
> 01/27/2009 01:59 PM
>
>
> To
> [protected]@irctc.co.in_ <mailto:[protected]@irctc.co.in>
> cc
>
> Subject
> Cancellation of E Tickets.
>
>
>
>
>
>
>
>
>
>
>
>
> Dear Sir/Madam,
>
> I am unable to cancel my e-ticket through the server(IRCTC) as it is
> continuously giving message “Connection problem, try later”. My
> ticket details is given below. *
>
> PNR NUMBER : [protected]* *
> TRANSACTION ID : [protected]* *
> TRAIN NO : 5307/NAINITAL EXP * *
> JOURNEY DATE :[protected]* *
> TDR REF. NO. : ekt[protected] *
>
> *
> REASON FOR TDR : PASSENGER NOT TRAVELLED.* *
> PASSENGER NAME : SUBRATA GUHA, SRIKANYA GUHA, ADRIJA GUHA* *
>
> PNR NUMBER : *
>
>
> *[protected]* *
> TRANSACTION ID : [protected]* *
> TRAIN NO : 5307/NAINITAL EXP * *
> JOURNEY DATE :[protected]* *
> TDR REF. NO. : ekt[protected] *
>
>
> *
> REASON FOR TDR : PASSENGER NOT TRAVELLED.* *
> PASSENGER NAME : ADRIJA GUHA*
>
> Request to cancel above ticket and refund the money.
>
> Thanks and regards,
>
> SUBRATA GUHA
> T-44, 'A' ROAD
> TELCO COLONY,
> JAMSHEDPUR - 831 004.
>
>
>
> ______________________________________________________________________
> This email has been scanned by the MessageLabs Email Security System.
> For more information please visit _http://www.messagelabs.com/email_
> ______________________________________________________________________
> --
>
>
> ______________________________________________________________________
> This email has been scanned by the MessageLabs Email Security System.
> For more information please visit http://www.messagelabs.com/email
> ______________________________________________________________________

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

Agree to it. I made a similar mistake as charges were not mentioned and not even a hint of charges was there.
It is really shameful on part of goibibo and citibank to charge by duping the customers.