SpiceJet Complaints & Reviews

Hi I am a student and I booked my flight under student fare which allows for 25 kg of free check-in baggage but after I had paid, my ticket only shows 15kg. I tried calling customer care but she was of no help and did not speak on the phone and stayed quiet but did not even disconnect the call. the call went on for over an hour. I am not asking for any preferential treatment as a student I should be allowed 25kg as per your own airline policy. And the customer care representative should at least have the decency to reply back instead of just choosing to keep quiet and left the phone running.

Respected Sir,
With high regards and reverence, I Insha Manzoor would like to apprise you sir regarding the trauma I went through by the hands of official of Spicejet at Chatrapati Shivaji Maharaj International Airport. Sir I was travelling from Jeddah to mumbai through Saudi Airlines and reached Mumbai airport by 3.00 am and my next flight to Sringar by Spicejet was scheduled at 5.50 am. After completing my immigration formalities I reached the Spicejet boarding counter on time. While going through the boarding process, the official of Spicejet namely Ms. Nisha Salia asked me that your booking agent has not paid for the extra baggage and I need to pay Rs. 13000/- for the same. After enquiry about the extra charges payable per Kg, I confirmed for the payment. While making the payment, the transaction declined due to insufficient balance. I asked them that I have only 10, 000 inr and if I could pay by Saudi Royals. She refused and asked me to arrange. It took me some minutes to arrange, but by that time she said we have closed the counter and cannot allow you to travel. I pleaded her rather begged her that we still have half an hour to flight and I am pregnant and need to reach home asap. But I could not melt her arrogance. I could not withstand the trauma I went through that time and I was crying asking them it could hurt my baby, anything could have happen.
Sir, while writing to you, I am still at Mumbai Airport waiting for another flight that I booked now and schedule at 10.00 am.
Sir, I don't have word to express the agony I went through by the hand of Ms. Nisha Salia and I request you sir to please initiate an action against her so that any customer could not suffer at the hands of her arrogance and inhumane behaviour. Further I need compensation from the spicejet airlines for the financial loss and for the trauma they inflicted on me and my Child.

Kind regards
Insha Manzoor

I am in urgent need of travel certificate for my recent travel with spicejet on 22/05/2022 from srinagar to mumbai whose pnr is B7JY8F

All other airlines provides their certificate on mail without demanding why u do not .. i want it anyhow.

Hi My name is Prinesh Kizhakkumpadath.

25 th May I canceled 2 tickets. The departure date was 30 th may, from Dubai to Madurai. Total ticket cost is 1609.8 AED. After the cancellation charge the the refund amount is 1181 AED.
I didn't received the amount yet, still am waiting for the refund. I have the screenshot for the refund details. PNR: MDG1VW/ SG. The sad things is 2, I tried a lot to get connect the customer care no way. And am waiting for the refund amount for a along time. Plz take an action about my case. I sent emil to the custrelations team no reply.

PNR:-GDGQKT
I booked a ticket from Singapore to Bagdogra on 20th Feb 2022. SpiceJet deducted money (149 SGD) but ticket was not issued as website mentioned that transaction with SpiceJet was not successful. I have shared the details of deduction from my bank account with spicejet team and they had mentioned that they will refund me the amount. But it has been 4 months and they have not refunded any money yet.

PNR:HJQWSB
SpiceJet cancelled the flight from Bagdogra to Singapore due to Airport closure and have not refunded amount even after i had made claim request for both PNR many times.

I made booking from jeddah to calicut dated 04/06/2022 and return on 16/07/2022 thru cleartrip and payed 1968 saudi riyal, but flight cancelled by spicejet, so i am eligible for full refund but i recieved only 1413 saudi riyal instead i pay 1968 saudi riyal from cleartrip.When i complaint tothe cleartrip they instruct me to complaint spicejet.

On 01.06.2022, I travelled from Delhi to Kolkata by Indigo flight 6E5219. I further took my flight from Kolkata to Silchar and landed at Silchar Airport by flight 6E 6048 on the same day, to catch my connecting flight to Guwahati through Spicejet SG8169, scheduled at 14.35 I just deboarded the Indigo flight and went to board my connecting flight at Silchar. I went for security check of my luggage and proceeded for baggage drop at checkin counter. Just as I reached my turn, the counter staff vanished and returned after 10-15 mins. I waited at the counter and Ms. Momita then returned. She was rude since the go. I wondered why she was behaving as such.
She asked me to drop baggage and the baggage that I was carrying throughout the trip simply exceeded weight limit out of the blue. She charged Rs. 9000 in name of extra baggage and was all the while rude. Only she knows how she manipulated weight but interestingly I wasnt charged a penny for the same baggage by the same airlines at Guwahati the very next day neither on the same day for the two previousflights.
After I paid by card and she let me proceed for security check, there I came to know from the airport security staff that these Spicjet staff at Silchar Airport usually do this with non locals. I was simply appalled.

ii. All the while she kept me waiting in the checkin hall and threatened me that she had put the flight on hold for us and would let the flight takeoff if I didn't pay even when I showed all the previous boarding passes and explained that I was carrying the same luggage under same norms on that day and had just deboarded one. Although after security when I proceeded for boarding I came to know that the boarding had just begun and there was a queue waiting. The flight had arrived late and was thus delayed and all the while she was simply blackmailing me..she had no authority to delay or hold flights.

iii. Silchar has a very small Airport and my family was the only one standing in the hall amidst all this mess and not once the Spicejet Station manager bothered to come and see what was the commotion about, on the other hand when we tried entering office we were yelled at. Afterall making money is good for the employee incentive, station record of extra baggage collection as well as company income.

iv. Even after the lady deducted Rs. 9000 she was misguiding me saying you have delayed checkin so you won't get your luggage in Guwahati but you will have to collect it 2 days later at Patna. We were so relieved to see our luggage at Guwahati airport.

V. When my checkin luggage was scanned glass item and perfumes were found by the scanning staff and they had instructed her to put 'extremely fragile' label on them. She didn't put it even after I reminded her and my glass items have all shattered as I found on opening my checkin luggage in patna. She intentionally destroyed my articles.

vi. As the other staff of Spicejet had told me to dispose some articles to manage weight and I had disposed some usables but when I asked her to recheck weight and she refused, saying checking counter had closed and she would charge me on basis of weight she had recorded earlier. I didn't even understand that it wasn't weight but her determination to penalized me that I had to pay for

To topup all this experience at Silchar, when I went for my Guwahati to Patna flight with Spicejet itself at Guwahati, the counter staff informed me that luggage was well within limit. Not a penny was charged here too even when i was travelling with same luggage. Spicejet also confirmed my horror that I had been fooled for Rs 9000 for no reason. Even a ticket doesn't cost as much which included charges for human weight, luggage everything.

I wrote the entire ordeal to the Spicejet customer service team while sitting in Guwahati to Patna flight in their carrier so that they provided the needful resolution n also tweeted to FlySpiceJet But to no resolution. Requesting the airlines for refund of my money and corrective measures for such staff behaviour

Rs.3246.00 sent to [protected]@icici from your Paytm a/c 91XX1458. Ref:[protected]. View your past payments at https://m.paytm.me/msg :PPBL

This is the payment receipt of my flight ticket booking on 28 May 2022
PNR No:- SJZB8E
Ticket booked on 28 May 2022
Flight cancelled by Spicejet Airlines
He said under 15 days refund credited in your account but amount not credited yet

Please credited amount of Rs. 3246 in my debited account as soon as possible. 🙏🏻

I booked a ticket last Sunday with PNR no JBR2KZ with Spicejet. The airlines rescheduled the the flight without my confirmation and sent me a sms to either change or cancel the ticket. I have attached a screenshot of the same, please check.

Post this, i cancelled the ticket on the website of Spicejet as I was not comfortable with the timing. A screenshot is attached confirming the same.

Since I had never agreed for the flight at the revised timing and had cancelled the ticket well in advance after receiving the SMS, I demand a full refund. I should not suffer because of the technical glitches of the airlines.

Please extend the necessary support to get the full refund for this.

Spice Jet Case number: 09728995

Myself Devendra Patil, Passport no. Z2685602 tried to book the Air Ticket from Pune to Dubai for dtd. 10th Apr 2022 with my credit card as specified below. Every time Server error has appeared an amount has been debited from credit card without ticket booking.

Please refer to the below transaction references for which Spice jet has claimed the amount without booking.


Card No: XXXXXXXXXXX2284

Bank: ADCB

Card Holder Name: Devendra Patil


Date:

17-Mar-2022, UAE time 14:12, Amount AED 755

18-Mar-2022, UAE Time 22:57, Amount AED 755

19-Mar-2022, UAE Time 12:27, Amount AED 755

You are requested to reverse (Refund) all these three transactions immediately.

My last attempt was successful when I book ticket with ICICI NRE A/c net banking

Attached herewith My last ticket booked through the ICICI for your ref.

If you have any query / required any clarification please contact on [protected]@gmail.com

We had a morning flight from Jaipur to Ahmedabad.
Landed on Ahmedabad Airport on time, but so much inconvenience was caused due to change in luggage belt no.
Moreover, a person named *Anand Yadav* misbehaved with us ( was travelling with my senior citizen parents and a small kid).
When all the passengers left, 4-5 passengers were standing on the luggage belt no 2 which was announced in flight. No annoucement was made later about change in belt no.
We didn't find our luggage on time.
Then a person called us to Belt No 1, where our luggage was kept. There Mr. Anand Yadav told us rudely, ' Jab aap flight se aa gye hain, to announcement kaise kare?'
This ill- mannered person not only misbehaved with my parents, but was also unapologetic.
Kindly, take proper action and train your staff what is called hospitality.
I hope Spice Jet Authority will do the requested.

Dear sir / mam,
Im Ronak Barbhaya from rajkot.
+91 [protected]

Last month we had a tour of srinagar and other places.
While we were returning to rajkot we had connecting flights from srinagar to delhi and delhi to rajkot from spicejet.

There were 9 people in single PNR. my pnr no. EBP4UZ
Flight no. SG8374 Date.[protected] time:11:55 AM
and we gave our luggage at the check-in counter srinagar.
But a person sitting on the boarding pass counter was very busy with his cell phone and doing his work for boarding pass and baggage stickers etc.

I think he has not done his work properly. so after coming to rajkot we did not receive our 1- bag. We have also complained in the Rajkot office of spice jet and also sent details on whats app. Here is attached my boarding pass detail, the details of the things inside the bag and my id proof.

Today it has been 9 days due after we reached in rajkot still there is no response or proper feedback from spice jet airline company.

Please do the needful for this.
regards,
Ronak Barbhaya
+91 [protected]

Hi,

MY PNR is G9UHUC I have book ticket from Muscat to Ahmedabad (Return ticket for 2 person)

Spice jet muscat office has mention below that my money is refund on 1..6.2022 But still i have not received.

I have purchase my ticket from Net banking of State bank of India. but still i have not received refund money.

Muscat spice jet office showing refund amount in Omani Rial & I paid in rupees from my India account .

Pl. try to solve my refund issue.

Regards

Jamshed Dastur
+[protected]

From: Spicejet City Office - Oman
Sent: Thu, 09 Jun 2022 13:38:07
To: jamshed dastur
Subject: Re: SpiceJet Flight Notification

Dear Jamshed

Please note that the refund was already processed on 1.6.2022 and the amount of 205.8 OMR


Thanks & Regards,
Shafeeq
Team SpiceJet
Ruwi, Sultanate of Oman
Tel : +[protected]
Mob : +[protected]
Email : customersupport.[protected]@spicejet.com, Web: www.spicejet.com
Timings : 9 00 to 18 00 ( Sunday to Thursday)
Timings : 9 00 to 18 00 (Saturday )

On Thu, Jun 9, 2022 at 8:56 AM jamshed dastur wrote:
Dear Shafeeq,

Any update.

Jamshed

From: "jamshed dastur"
Sent: Tue, 07 Jun 2022 13:48:55
To: "Spicejet City Office - Oman"
Subject: Re: SpiceJet Flight Notification

Dear Shafeeq,

Pl. provide the details as mention below. so we can verified from bank. without all this details bank will not give reply.

1 Which date transfer
2 what amount transfer
3 Transfer Reference number

Regards

Jamshed

From: Spicejet City Office - Oman
Sent: Tue, 07 Jun 2022 13:44:23
To: jamshed dastur
Subject: Re: SpiceJet Flight Notification

Dear Jamshed

Please note that SpiceJet has already processed refunds.Kindly check with your bank.


Thanks & Regards,
Shafeeq
Team SpiceJet
Ruwi, Sultanate of Oman
Tel : +[protected]
Mob : +[protected]
Email : customersupport.[protected]@spicejet.com, Web: www.spicejet.com
Timings : 9 00 to 18 00 ( Sunday to Thursday)
Timings : 9 00 to 18 00 (Saturday )

On Tue, Jun 7, 2022 at 11:53 AM jamshed dastur wrote:
Dear Mir, Shafeeq,

Still I have not received refund

Can you pl. check & update me.

Regards

Jamshed Dastur
94399227

From: Spicejet City Office - Oman
Sent: Wed, 01 Jun 2022 17:06:15
To: jamshed dastur
Subject: Re: SpiceJet Flight Notification

Dear Jamshed

Please be informed that needful has been done as per below mail.

Thanks & Regards,
Shafeeq
Team SpiceJet
Ruwi, Sultanate of Oman
Tel : +[protected]
Mob : +[protected]
Email : customersupport.[protected]@spicejet.com, Web: www.spicejet.com
Timings : 9 00 to 18 00 ( Sunday to Thursday)
Timings : 9 00 to 18 00 (Saturday )

On Tue, May 31, 2022 at 4:50 PM jamshed dastur wrote:
Dear Mr. Shafeeq,

As advice by you i have cancelled air Ticket.

Pl. process full payment as soon as possible.

Jamshed Dastur
94399227

From: Spicejet City Office - Oman
Sent: Tue, 31 May 2022 15:08:23
To: jamshed dastur
Subject: Re: SpiceJet Flight Notification

Dear Sir

Kindly cancel your end we will process a full refund.


Thanks & Regards,
Shafeeq
Team SpiceJet
Ruwi, Sultanate of Oman
Tel : +[protected]
Mob : +[protected]
Email : customersupport.[protected]@spicejet.com, Web: www.spicejet.com
Timings : 9 00 to 18 00 ( Sunday to Thursday)
Timings : 9 00 to 18 00 (Saturday )

On Tue, May 31, 2022 at 10:35 AM jamshed dastur wrote:
HI sorry there is mistake Ticket is from Muscat To Ahmedabad & Ahmedabad to Muscat .

Pl. cancelled & confirm The refund amount

Jamshed Dastur
94399227

From: "jamshed dastur"
Sent: Tue, 31 May 2022 11:51:35
To:
Cc:
Subject: Re: SpiceJet Flight Notification

Hi,

I have received below email from your office. I want to cancelled my ticket from Muscat to Mumbai & Mumbai to muscat both ways.

Pl. give me confirmation of cancelled & update me the refund Amount.

Pl. update me when i will received this money. Waiting for your confirmation.

Regards

Jamshed Dastur
94399227

From: SpiceJet
Sent: Tue, 31 May 2022 10:32:03
To: jamshed.[protected]@rediffmail.com
Subject: SpiceJet Flight Notification

THIS IS AN AUTO-GENERATED MESSAGE. PLEASE DO NOT REPLY TO THIS EMAIL.

Dear Customer (PNR: G9UHUC): Due to operational reason, your SpiceJet flight from Muscat has been revised. Here are the updated details: SG 62, June 5, 2022, Muscat (Terminal 2)-Ahmedabad (Terminal 2), 0010 hrs - 0420 hrs. If you wish to make changes to your flight, please visit https://changes.spicejet.com. View your revised itinerary at https://book.spicejet.com/Search.aspx?op=5. We regret the inconvenience caused. Please visit http://book.spicejet.com/FlightStatus.aspx to check flight status.

Sincerely,
SpiceJet Customer Service
Email: [protected]@spicejet.com

I booked a flight for my parents from dubai to jaipur on 8th of june 2022...flight no SG58.
It was scheduled for 12.50pm...but delayed for 14 hrs.
Is this how u operate ur company.
Still not confirmed when it will depart...now showing 3.20am of 9th of june
Is this a joke to u?
And above all u checked in the luggage..so customers cant leave also
Just stuck at dubai airport
Pls request u to resolve it asap

I added some money in my spice club account through bank transaction.
The amount was later converted to a voucher without asking me and shared with an expiry date.
This was done in lockdown period and expiry date was Dec 2020.
I tried to reach out to spicejet for voucher extension in every possible way. But their customer care didn't even care to reply back through email or calls.

The money is added through my bank account and not through any spice points or awarded voucher that they can expire. They didn't even took consent from me before turning my money from my spice club wallet to expiry voucher.

This is another scam from spice jet to loot people. I need my money back.

Hi team,

I have booked flight ticket on may 10th 2022.due to technical issues in travolook my tickets was cancelled. Till now amount is not refund. I have called many times to travolook customer care, they are telling always next week next week. But already 1 month is completed.

Till now I didn't get refund and support team also responding for the mails.

Please help me, iam suffering lot for money refund. It is around 23000 rupees.

Thanks and regards,
Vijayakumar G.

Senior citizens are traveling; however, there is no option on the website for wheelchair assistance
the customer service helpline, the whatsapp number, the customer service email are not responding

how are senior citizens traveling alone supposed to navigate and find wheelchairs?!?!

not to mention, the website is really tough to navigate around

I have visted from Darbhnaga to Mumbai with my family on 20/05/2022 spice jet, I required GST invoice bill for the same PNR was FE8FTD,
Many times mailed and called to the customer no, also its site for gst invoice bill not working....

I would like to address the issues faced during our travel from Dubai to New Delhi from 30th April to 8th May. It was really a nightmare experience with your airlines and we are really disappointed . Main concern was the baggage handling. i have videos of them loading the baggage . Even with fragile mentioned they were so harsh on the handling all my perfumes were broken. other points : 1. There were 3 delays during our onward journey from dxb to del. 2. On return also there were 3 delays . Reaching Airport on 8th May at 7.18AM, we waited in the queue for 45 Minutes as only 2 counters were operational. Flight was supposed to board at 9.30 AM and we managed to reach boarding counter at 8.30 where the staff argued with us around 25 mins why the UAE residence visa was on our old passport. Such a foolish question as visa cannot be transferred on new passport until and unless Visa is renewed. After sorting this they asked for GDRFA approval which was not needed as was ruled out . We asked them how it is needed as government has ruled out this requirement. Your staff argued with us saying there are new guidelines . how the guidelines can be changed within a week of my travel. we asked them to show the guideline which they didn’t and they didn’t allow us to board the flight. They rescheduled our ticked for 4.30 pm flight and asked us to get the GDRFA first. my daughter was so sick and in begged them to at least arrange something as she was not even able to stand. Your entire staff was so rude including floor manager Ms. SEEMA. Horrible customer service. after 6 hours your staff got to know that this was not the new guidelines but if you hold 2 passports than the approval is needed. But tell us from where the passenger can get to know this rules ???????? you staff wasted 2 hours arguing why the visa was on old passport and then the new guidelines where they on their own was not sure. Disgusting. they would have asked us when your counter was verifying the documents so that at the first place we could have applied for the approval. till 4.30 we didn't get the approval and was not able to board on 8th May and we spent 12 hours at the airport with my sick daughter and no special gesture from your staff. 3. The return was rescheduled on 9th May at 4.40 pm which was again delayed for 4 hours at 8.30 pm. 4. Reaching airport and again waited 45 mins in the queue as only 2 counters were open again, your staff took more than 1 hour to get ok to board and again they have to reschedule the flight for 25 mins more as boarding was not finished. this type of experience is not acceptable and i want to claim my money . i will post this to consumer complaint site also as this was really a nightmare experience and horrible journey with my sick daughter. I logged the complaint to SpiceJet and all times they only replied GDRFA was required. they even didn’t get the pint of my complaint that the staff was not aware and from the beginning making different statement of like there are new guidelines for all passengers to apply for GDRFA whereas only for 2 passport holders it was required. than other excuse they made why UAE resident visa was on my old passport. because of all this wrong information made me miss 2 flights whereas from the beginning waiting in the que i would have applied for GDRFA. This was all physical and mental harassment and the airlines is least bothered to even give us a courtesy call. We need to claim our money back. i can provide you the proof of baggage handling as i recorded from the plane. Staff was not aware of any guidelines .

Spice Jet

My PNR No. NDVW8D . NDVW8D/SG
-please cancel my booking and me full my booking amount of Rs 52, 000
without any charge because i am cancelling my plan because your flight
from Delhi to Pakyong SG 3757 has been cancelled by Spice jet
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Just now i got the message from Spice jet that my flight from Delhi to Pakyong has been cancelled.
I had booked a ticket before 2 months ago and I had paid RS 52, 000 for 2 tickets.
I was excited for the vacation and you have ruined all my vacation. I have wasted a lot of money and developed stress.

I did my web checking yesterday, that is on 4th June, 2022 but i got the message that the web check has been done but the boarding pass was not issued.
Then I tried again today morning but still my boarding pass was not issued and I did not get any email from spice jet as well.

I shall appreciate a line of confirmation from spice jet for cancellation of my ticket and refund of full ticket amount of Rs 52, 000 without any deduction because the flight SG 3757 from Delhi to Pakyong has been cancelled by Spicejet at last moment.

This is nothing but a deficiency in services by Spice jet.
I am grossly dissatisfied.
Regards
Dipesh Sheth
[protected]
[protected]@gmail.com