SpiceJet Complaints & Reviews

I have visted from Darbhnaga to Mumbai with my family on 20/05/2022 spice jet, I required GST invoice bill for the same PNR was FE8FTD,
Many times mailed and called to the customer no, also its site for gst invoice bill not working....

I would like to address the issues faced during our travel from Dubai to New Delhi from 30th April to 8th May. It was really a nightmare experience with your airlines and we are really disappointed . Main concern was the baggage handling. i have videos of them loading the baggage . Even with fragile mentioned they were so harsh on the handling all my perfumes were broken. other points : 1. There were 3 delays during our onward journey from dxb to del. 2. On return also there were 3 delays . Reaching Airport on 8th May at 7.18AM, we waited in the queue for 45 Minutes as only 2 counters were operational. Flight was supposed to board at 9.30 AM and we managed to reach boarding counter at 8.30 where the staff argued with us around 25 mins why the UAE residence visa was on our old passport. Such a foolish question as visa cannot be transferred on new passport until and unless Visa is renewed. After sorting this they asked for GDRFA approval which was not needed as was ruled out . We asked them how it is needed as government has ruled out this requirement. Your staff argued with us saying there are new guidelines . how the guidelines can be changed within a week of my travel. we asked them to show the guideline which they didn’t and they didn’t allow us to board the flight. They rescheduled our ticked for 4.30 pm flight and asked us to get the GDRFA first. my daughter was so sick and in begged them to at least arrange something as she was not even able to stand. Your entire staff was so rude including floor manager Ms. SEEMA. Horrible customer service. after 6 hours your staff got to know that this was not the new guidelines but if you hold 2 passports than the approval is needed. But tell us from where the passenger can get to know this rules ???????? you staff wasted 2 hours arguing why the visa was on old passport and then the new guidelines where they on their own was not sure. Disgusting. they would have asked us when your counter was verifying the documents so that at the first place we could have applied for the approval. till 4.30 we didn't get the approval and was not able to board on 8th May and we spent 12 hours at the airport with my sick daughter and no special gesture from your staff. 3. The return was rescheduled on 9th May at 4.40 pm which was again delayed for 4 hours at 8.30 pm. 4. Reaching airport and again waited 45 mins in the queue as only 2 counters were open again, your staff took more than 1 hour to get ok to board and again they have to reschedule the flight for 25 mins more as boarding was not finished. this type of experience is not acceptable and i want to claim my money . i will post this to consumer complaint site also as this was really a nightmare experience and horrible journey with my sick daughter. I logged the complaint to SpiceJet and all times they only replied GDRFA was required. they even didn’t get the pint of my complaint that the staff was not aware and from the beginning making different statement of like there are new guidelines for all passengers to apply for GDRFA whereas only for 2 passport holders it was required. than other excuse they made why UAE resident visa was on my old passport. because of all this wrong information made me miss 2 flights whereas from the beginning waiting in the que i would have applied for GDRFA. This was all physical and mental harassment and the airlines is least bothered to even give us a courtesy call. We need to claim our money back. i can provide you the proof of baggage handling as i recorded from the plane. Staff was not aware of any guidelines .

Spice Jet

My PNR No. NDVW8D . NDVW8D/SG
-please cancel my booking and me full my booking amount of Rs 52, 000
without any charge because i am cancelling my plan because your flight
from Delhi to Pakyong SG 3757 has been cancelled by Spice jet
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Just now i got the message from Spice jet that my flight from Delhi to Pakyong has been cancelled.
I had booked a ticket before 2 months ago and I had paid RS 52, 000 for 2 tickets.
I was excited for the vacation and you have ruined all my vacation. I have wasted a lot of money and developed stress.

I did my web checking yesterday, that is on 4th June, 2022 but i got the message that the web check has been done but the boarding pass was not issued.
Then I tried again today morning but still my boarding pass was not issued and I did not get any email from spice jet as well.

I shall appreciate a line of confirmation from spice jet for cancellation of my ticket and refund of full ticket amount of Rs 52, 000 without any deduction because the flight SG 3757 from Delhi to Pakyong has been cancelled by Spicejet at last moment.

This is nothing but a deficiency in services by Spice jet.
I am grossly dissatisfied.
Regards
Dipesh Sheth
[protected]
[protected]@gmail.com

A concern has already been raised with SPICEJET several times that the payment to them for SPICEMAX service gave spicejet host error on website, and yet I was charged by them. Transaction details shared with them on email several times.

Every time they say it is in process. It has not been looked into yet. I have to explain the service guys several times repeating same query, and then each one of them says to wait 24-48 hours every time. It has been a month, and they have an appalling service for an International airline company.

Case # with that airline company is 9958157.

NAME : Mr Harish Ramesh (Adult)

BOM - MAA

GH2KGX
Flight SpiceJet
SG - 611
The above detail flight was on 5:40am and the airline rescheduled it to 7:35pm. its a major postpone and i don't agree with the rescheduled. after this spicejet website hasn't been working all CONTACT no and email address doesn't respond. I WANT TO COMAPIL AND EXPECT FULL REFUND. THIS IS PROBABLY MY 100TH MAIL TO YOUR ### AIRLINES

I booked a ticket for self and my daughter from Chennai to Kolkata on 11.05.2022 and return for self from Kolkata to Chennai on 13.05.2022. While booking the air ticket online on the intervening night of 07/08.05.2022 a total of 03 failed transactions have taken place though the amount was deducted from account. The failed transaction were Rs 12282.00+Rs 5495.00+ Rs 5495.00= Rs 23272.00. The PNR No. of the journey was BCPIFG AND JHRH9U . Inspite of repeated email communication and phone call the amount has not been refunded to me till date. The auto complaint No. provided by Spicejet is 09872049.

On 29th March 2022, while I was making a payment on Spicejet website for Rs. 16389/- via debit card, the money deducted from my account but booking was unsuccessful. I made a complaint to the Spicejet. Complaint number[protected]. But they are not refunding my money. It has been more than 2 months but they are just going in circle, not helping at all. They are making only false promises. I am in urgent need of that money. I have provided successful transaction id. I have contacted with bank. They gave me a bank statement which shows clearly "spicejet" beside the deducted amount.

It’s been more than two weeks and i have not received refund for my flight pnr AIFZME

I have cancelled the ticket on the same date of booking I.e 21.05.22. My ticket PNR is UB5NPP & booking reference is[protected]. I also made the complain to [protected]@spicejet.com & the complain no is 09961179.
However till the date I don’t get my refund amount. They also not responded on my reminder.

I checked-in in Delhi (on the way to Srinagar) and my bag was absolutely fine. At Srinagar, it came out completely torn - the zipper was ripped altogether and someone post checkin wrapped it with a black bag to cover the torn area. The bag is now essentially dysfunctional because the entire zipper was ripped off by someone at Delhi Airport or Srinagar Airport. The matter was reported at arrival to Spicejet representative (Ms. Iffat). She asked me to raise this to customer relations.

The customer service denied liability on the damage. The Nodal Officer offered a paltry compensation of Rs.500 for the damage of Rs.9300 (cost of new bag). Appellate Authority denied compensation.

I wanted to escalate this and ask if post-check in damage is not your liability, then please guide me to the person/team who is liable for this damage on a Spicejet flight. I'll escalate it to them directly. Lastly, if Spicejet is not willing to accept liability, I asked the customer support, Nodal Officer and Appellate Authority to share the details of your legal team so I can take the matter legally. However, your teams are not sharing the details.

I have booked tickets to Shirdi for travel in July 2020 on 27 Feb 2020. Since the flights were cancelled, they said the money will be refunded and several mails were sent and phone calls made. No refund received till date.
My PNR Ref No. is GCQ9HT refund amount is Rs.27975
Actual booking debit was nearly 37000 and refund credit shown was 27975/=
seek help to get this money back.
I have sent several requests to the Nodel officer too. But everything waste of time and energy.

Dear sir,

I booked ticket through online from Dubai to Madurai on 20th March 2022 during booking time ticket amount debit from my credit card but ticket not issued. Already 80 days completed still not solve the issue. I called customer care persons and send lot emails but still not solve the issue.

My PNR number : H851HV
Trans ID : STF6DGCW
Customer care complaint number : 09633258
Email: [protected]@gmail.com

I booked the flight from Delhi to Goa from 11pm to 1:25am. I have a morning shift in Delhi and old parents waiting on the other end. Boarding started at 11pm. We have been sitting in the plane for 1hr and 20 mins now. Hostess is saying some paperwork is going on. Disappointing and total waste of money. Inefficient. Will definitely tell people not to book this flight at least.

I booked a flight ticket using Spicejet website dated- 27/04/2022 with PNR-MBWSPM, Confirmation number[protected] but due to unforeseen reasons decided not the travel so made a cancellation on 17/05/2022.

As per the company i would have received the refund amount within 10 days of cancellation, but No refund is made till date.
And after writing a email to spicejet I always get a automated response that the query has been forwarded to the SpiceClub Customer Care team and they will get back to me in the next 24 hours, which they never call back & neither able to contact their support team on the number that is being provided on their website.

Kindly resolve this issue ASAP.
Thanks
SC Member ID:[protected]

I booked a flight ticket using Spicejet website dated- 27/04/2022, but due to unforeseen reasons decided not the travel so made a cancellation on 17/05/2022.

As per the company i would have received the refund amount within 10 days of cancellation, but No refund is made till date.
And after writing a email to spicejet I always get a automated response that the query has been forwarded to the SpiceClub Customer Care team and they will get back to me in the next 24 hours, which they never call back & neither I am able to contact their support team on the number that is being provided on their website.

Kindly resolve this issue ASAP.
Thanks

Hello,
Would like to have official concern regarding a spicejet flight SG- 3766 (Varanasi--Dehradun) which got cancelled on 23rd April, 2022.
I along with my mother were booked and suppose to fly from Varanasi (PNR's DEWEFA, AYI7FM) but due to some technical error the airline cancelled the flight just nick of time and promised to process the full refund. We also confirmed the process from the check in counter.
However, we had to buy fresh tickets from another airline to travel. We have been waiting for the refund more than a month now.
The tickets were booked through cleartrip.com
Since a month i have been following both cleartrip and spicejet for the refund but both have been trying to blame each other saying the refund has been processed from there side. Since i havent recieved a single penng as refund and have been waiting for more than a month now. Eventually i am bound to take action and file complaint against both. Since i am a regular customer of both spicejet and cleartrip i request not to harrass me anymore and process my refund wherever it is blocked. After this i would request both to please send me the current status in written so that i can proceed legally if needed.

Waiting for a positive response.
Regards,
Shubh Maharaj
+91-[protected]
[protected]@gmail.com

It's me, Shivam Sundram. I booked an airline ticket (PNR: QINQUH/SG) from Goa to Varanasi. Unfortunately, I must cancel it for some reason. I tried my best to contact you in regards to the cancellation. First, I am not receiving my OTP, which is the first step of cancellation. The number you provided cannot be reached. Trying to reach you via Whatsapp. It doesn't work either. Having trouble registering on your account. Having trouble cancelling. Please assist me. I am trying for refund from first 8 hours of flight booking. I have tried everything to contact you. refund my full amount 8070 Rs.

Very bad experience with spice jet, no one is here at IGI T3 for coordination, online web check in is not working because there server is low, here in airport their came a technical problem, i even made a photo as a proof and no one is here for assistance.
Plz call me on [protected] if someone is here to raise our voice . There are several more passengers here with me

I have completed the cancelation process through makemy trip of my flight from jharsuguda to bangalore on 27th may'22, due to delay of 24 hour i.e 30.05.2022 to 31.05.2022. But came to know that airline has rebooked my ticket without my permission and I tried several times to contact customer care but no one is there to support.
Flight number-SG321
PNR-BFJBTN
Date of journey-30.05.2022

I was trying to book a flight from Pune to GOA on 23rd April. The first time money was debited from my account but the ticket was not issued PFA the screenshot of the same.

The second time I tried another bank account & it worked.

I have raised a case 09790800 with Spicejet customer care but the refund is not yet credited back to my account. I have contacted customer care but to no avail. I also escalated it to the nodal officer & the appellate authority but no one has reverted back.

Below are the details:

PNR: C7WVHV
Date of Transaction: 23/04/2022
Reference Id: KBG9VBAX
Transaction ID - Z8JGAYBK
Amount: INR 24861

Also please find attached the correspondence with customer care. Please look into this & provide a resolution.