SpiceJet Complaints & Reviews

Unacceptable Disruption of Service and Request for Compensatory Measures: Flight: SG 323, PNR: OJPL9R, SEQ.: 56

It is with utter exasperation that I write to you regarding the egregious loss of my luggage on my flight from Varanasi to Hyderabad on[protected]. My meticulously tagged and checked suitcase, containing [ Laptop Charger, iPad Charger, Watch charger, Medications, clothes, basic utilities and irreplaceable sentimental items], has vanished into the abyss of your baggage handling system.

This is not merely a misplaced bag; it's a complete breakdown of your core service proposition. You are entrusted with the safe and efficient transportation of passengers and their belongings. My confidence in that very promise has been utterly shattered.

My immediate needs are pressing. Being an independent PhD scholar @IIT Hyderabad, the absence of my essentials has caused me emotional and daily routine distress. The inconvenience caused cannot be quantified in mere platitudes or apologies.

Therefore, I demand swift and comprehensive compensation for this unacceptable disruption, as it has already been 20 days of your negligence and failure since I made my complaint. This encompasses:

Expedited luggage tracing and delivery: Employ every resource available to locate my missing luggage and ensure its delivery within 48 hours. Updates on the search progress should be provided via hourly email and phone calls.

Monetary compensation for damages: I expect a fair and immediate financial reimbursement for these damages.

Failure to address these demands promptly and effectively will leave me no choice but to pursue further legal action to recoup my losses and hold you accountable for this gross service failure.

I trust that you will take this matter with the utmost seriousness and expedite a satisfactory resolution.

I purchased a ticket of spicejet airlines through yatra. Com from Patna to Delhi. At the time of web check-in I got the message that your boarding pass has been sent to your registered email id. But I didn't get the boarding pass. When I reached to the Airport counter, then they told me that you didn't do web check in and counter checkin is closed. And refused to give the boarding pass and misbehaved with me.
I request spicejet to...

I had booked a SpiceJet flight through HappyFares.in for 12th Of Dec, 2023 for 2 passengers.
The flight first got delayed & then cancelled by the airline. On calling the customer care of SpiceJet, I was first told that the flight wasn't cancelled but flew on 13th Dec, 2023 instead of 12th Dec, 2023 after 24 hours. Hence, they can't process a refund. On continuous escalation, the airline told us to get in touch with the travel agent through whom we had booked our tickets.
The HappyFares team has been telling us that they need a confirmation from the airline for the flight cancellation to process our refund & the airline isn't giving us a straight reply.
We had to book another ticket at a much higher cost to fly at a later date on 21st Dec, 2023 since it was a medical emergency & even now after so many calls & emails, we have not received our refund.
The travel agent & the airline are playing a ping-pong game & we are stranded.
I need a resolution for this asap.
- Refund for my original flight ticket
- Refund of the additional money I had to pay for the new ticket
- Refund for the additional money I spent for the travel (to & from from my home to the airport twice)
- Compensation for my salary lost due to my wasted leave

My original flight details :
PNR: IEVQMD
Date of travel: 12.12.2023
From Darbhanga(DBR) to Bengaluru(BLR)
Booking Reference Number: HBB97P8A
Name: KISHOR KUMAR and SAROJ CHOUDHARY (Senior Citizens)
Price: 17, 695

My second flight details:
PNR : EHIR9H
Date of travel: 21.12.2023
Price: 20, 864

Cab fare from the airport: 2500+2500 = 5000
Compensation: 50, 000 (for salary loss & harassment)

This is about the purchase I made with Spicejet for my domestic flight scheduled on Nov 11, 2023, which they canceled notifying me on Oct 2, 2023.
I raised a refund with SpiceJet for this between Oct 02 to Oct 10 but I did not get the refund even after more than one month.

Hence on Nov 19, 2023 I got in touch with Spcejet once again over the phone and they assured me that they would refund the amount within two weeks. On Nov 30, I wrote them an email following up on the refund status. Since then they never gave me a definitive answer to my simple questions - "what is the reason for delay" and "What is the time estimate to refund".

Now after more than a month passed, and after a lot of false promises and non-transparency by Spicejet on the "reason for delay" and "estimated time to refund", I have lost hope with them and now I am filing this complaint.

As a proof, I have a complete email chain comprising all the communications with SpiceJet right from the intimation of cancellation, my refund requests, and their non-transparent replies till today.

Payment of Rs 29984/-. has been pending since Dec 2022.

Ref: 00D36s6DE_5001Q1V1UVy

I was booking a flight from Bagdogra to New Delhi on SpiceJet website on 09 Dec 2022.

The ticket price was Rs 14492/-.

After Submitting the OTP for payment from credit card, the website redirected to homepage without confirming the ticket.
On 6th attempt, finally, the ticket was finally confirmed/booked.

But then I noticed that amount was debited from my card for additional 05 transactions of Rs 14492/- each. (Total Rs 72460/-)

3 transactions money were refunded later.

However, 2 transaction amounts of Rs 14492/- each ie total Rs 29984/- is still pending.

Numerous email correspondences (20+) have been exchanged between me and SpiceJet since Dec 2022. The case has been moved from SpiceJet customer relations to the Nodal Officer to Appellate Authority. But no result.

All details sought by SpiceJet officer have been forwarded multiple times.

The standard response that I get is that -"the case under processing and we will get back soon. "

It's about one year since that incident.

Please accord due priority to resolve the refund of Rs 29984/ at the earliest.

Dear Sir,

I had booked SpiceJet flight from New Delhi to Kushinagar and Kushinagar to New Delhi for 25th November 2023 travel.

PNR - MC4MMM

I got mail from SpiceJet on 4th November 2023, that both flights got cancelled.

I cancelled my ticket PNR-MC4MMM on 6th November 2023. I waited for 15 days for the refund, but till date there is no refund. When I contacted customer service...

Dear SpiceJet Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction and seek resolution for the issues I encountered during my recent travel with SpiceJet.

My flights, SG 8152 and SG 8199, were significantly delayed, causing inconvenience and disruption to my travel plans. According to DGCA guidelines, I am entitled to certain compensations, such as free meals and alternative flight options, which were not provided. Additionally, I was disappointed by the lack of assistance and the unprofessional conduct I experienced when attempting to lodge a complaint through your helpline, particularly from the representative at the contact number [protected], on 6.27pm who used inappropriate language.

I kindly request a thorough investigation into the delays and an explanation regarding the unprofessional behavior exhibited by your representative. Furthermore, I expect appropriate compensations in line with DGCA guidelines for the inconveniences faced during my journey.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

Sincerely,
Vishal Joshi

Dear SpiceJet Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction and seek resolution for the issues I encountered during my recent travel with SpiceJet.

My flights, SG 8152 and SG 8199, were significantly delayed, causing inconvenience and disruption to my travel plans. According to DGCA guidelines, I am entitled to certain compensations, such as free meals and alternative flight options, which were not provided. Additionally, I was disappointed by the lack of assistance and the unprofessional conduct I experienced when attempting to lodge a complaint through your helpline, particularly from the representative at the contact number [protected], who used inappropriate language.

I kindly request a thorough investigation into the delays and an explanation regarding the unprofessional behavior exhibited by your representative. Furthermore, I expect appropriate compensations in line with DGCA guidelines for the inconveniences faced during my journey.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

Sincerely,
Vishal Joshi

My grandad was traveling from HYD to MAA on 20th November in flight no. 323. The flight was initially scheduled to depart at 16:35, so we reached there 2 hours before it, but upon reaching he found out at the check-in counter that the flight is delayed by 6 hours. There was no SMS sent to him about the delay or was any information provided in prior.

This kind of miss costs us both time and money, I would like SpiceJet to look into why this happened and also I would want some compensation for the delay for 6 hours which was wasn't even informed.

Spice jet SG -703
At first preponed flight from 6.30pm to 5.30pm. then changed the terminal without notification.
Rescheduled the flight from 5.30 to 9.30pm. again rescheduled to 10.22pm. 3rd time rescheduled to 11.30pm.
Had a mother traveling with me who is 60years old. No compensation for food and water. Inhumane behaviour of staff and company. Pathetic service even after charging 18k for round trip Mumbai -Delhi

I have booked a flight ticket today [17th Nov] for Pune to Delhi [Return Trip] for 25th Nov and 26th Nov.
The amount got debited from the account which is 31248/- but I haven't received ticket confirmation.
Below are the details:
Mobile Num: [protected]
Email Id: darshni.[protected]@gmail.com
Mode of Payment: Online [UPI]

Kindly look into it

The staff were rude, unapologetic and unaccommodating. They called me saying that check in was almost over and i asked them to hold the closing for 5 mins. I reached in the next 5-6 mins only to be told to my face that despite my confirmation over call and there assurance, they've gone ahead and closed the counter anyway. The staff did not apologise once and i had to yell and shout at them for 15 minutes claiming no other airline company has ever done this to me and then they actually had the audacity to say "this is not the way to behave" as if I were flying or the first time and I don't know how crew, check-ins and boarding systems work and I have to suck up to them for their own mistakes. At last they accommodated me saying "We're requesting the captain and with his agreement we will do it, but your behaviour is unacceptable" like theirs was very acceptable. Do you think you can make a fool out of your CUSTOMERs like this? you can rest assured neither i nor my friends will ever book a SpiceJet ticket again. And I expect a proper apology for the utter crap you guys pulled at the airport. Not just me, in front of me y'all harassed 4 other CUSTOMERs., telling them nothing can be done and you have to book another spice jet ticket. Like y'all think yall can get by pulling this sort of scam on CUSTOMERs. Shame on yall for being in the service industry and delivering this kind of service. With new players like Akasa & Vistara on the rise, I hope yall go bankrupt in the next 4-5 years, which is bound to happen if yall try pulling CUSTOMERs by the nose in a competitive industry like this. Yall need to get educated real bad on how to behave with CUSTOMERs. And your staff is stupid enough to say "This is not Indigo, we close our counters 1 hour before and that's it" like yeah thanks for sharing with me that youre a grossly incompetent airline company and why I should never book a ticket here again. And when I tired documenting their behavior, the staff again said "you cant do this" like yeah, yall can reschedule my flight 3-4 times, shut the counter on my face but when I catch your ### on cam, you tell me "it's not done". Take it from me as a b-school student, it's high time you get your CUSTOMER service on track and tell your airport staff to get off their high horse, if yall dont want your brand to be slandered and your business to fail.

i have attached the video of one of the staff and another person they mistreated. I couldn't get the other staff on record. But this incident happened at AMD airport at 9:46 pm for flight SG512 bound for CC, so you can check up on the other male person who was at the counter at that time. While they accommodated me on the flight later, they mistreated and scammed this poor, gullible man compelling him to book another ticket on another Spice Jet flight. Also case in point is that no where in the regenerated mobile boarding pass did they update the check in closing time or anything so both this man and i arrived keeping in mind the boarding time and we arrived about 20-30 mins well before the boarding time and still they had the audacity to behave like this. I hope you will initiate some disciplinary measures against your staff. Maybe teach them how to say sorry to the CUSTOMER bringing them business.

Dear Customer Relations Manager

Greetings,
Me and my family are travelling to India for a short holiday to visit our relatives.
I am disappointed in Spicejet. My flights on 23rd November 2023 for 3 o[censored]s, from Patna to Bangalore have been postponed on 2- 3 occasions. But I cannot get a refund in the automated changes as it only records the last time change which is 40 minutes.
My PNR number is OD2GGJ
But actually from my date of booking, departure Patna time was first 1840, Arriving BLR at 2115. Now with the latest change is scheduled changed to depart 2030. That is clearly 1 hour and 50 minutes. Thus I believe under the Spicejet rules I am entitled to a full refund.
How do I go about getting a full refund as the time definitely does not suit me and my family.
Hope to hear from you ASAP.
Thanking you

Best Regards,
Floyd Hendricks

This is to inform that a booking was made for 2 senior citizen passengers from CHENNAI to DURGAPUR (Flight SG 331) on 19th October 2023(PNR: L9WLQF/SG) and the corporate flight booking encompassed 2 pre booked meals with beverages (price inclusive of the services and shown on tickets) but while availing the service they were charged for the beverages separately. The inconvenience caused to the passengers is condemned. This is a fraudulent service as this might happen to any passengers travelling and not aware of the rights to services( parents were old and limited understanding).

I humble request to kindly investigate this and refund the balance amount to me. This is completely unacceptable as the flight services (corporate fare) were availed to avoid inconvenience to the travelling passengers and they had all the rights to had their meals without paying extra for the already paid meals.

Requesting you to kindly investigate and refund the amount ASAP.
THanks.

Flight SG3433 from Bengaluru to visakhapatnam was scheduled at 19:05 on 28th sept, but it was delayed till 23:55pm Hence compensation for the delay should be paid.

To Sprice jet,
I have booked tickete from Durgapur to Mumbai SG 355, RHFSXN, seat no. 11A, I have 400 rs extra for window seat, but in that plane, window is not there so i requested for window seat, but crew not provide me window seat and told me you will get refund. I have filed complaint, but I received Rs. 312 vouchers but my window seat amount is Rs. 400, So I requested them refund my amount. I don't want voucher but Mr. Naveen Chhetry again again sending voucher email Rs. 312, It is very unprofessional if I paid extra amount and do not get that service then your responsibility to pay refund.

Greetings. On 25th August '23, your colleague from Spice Jet ticketing called me and insisted to make the same payment for the second time, even though I told her I have already been charged on my card and the money is deducted from my debit account.

She claimed it would be refunded and to insisted to send an email to customer relations, from then on I have been sending constant emails and finally they confirmed on the 1st September that my details have been sent to the concerned department for refund on priority and that I'll receive my refund in 7 working days. Snaphots and details of everything, which have been enclosed.

Further details are given below. Im not able to understand, why are they not returning my payment even after confirming refund, they shouldnt charge 2 times in the first place. Please help me.

1) Card Number - First 6 and last 4 digits only[protected]

2) Card Holder’s Name- Rina G

3) Date of transaction- 25 Aug 2023

4) Bank name- Federal Bank Residency Road, Bangalore

5) Transaction reference number/ Order Id- PNR YBG2NC

Bank transaction numbers[protected] Rs

[protected] Rs

Snapshots of Debit card deduction and bank statement enclosed of Debit card being charged 2 times.

6) Amount debited- 1021 Rs (Bank Sms of transactions snapshots included. Also bank statement for transaction done 2 times - Sl No 5 and SL no 6 - confirming same transaction being charged 2 times)

My father Mr. Nanakram Bhojwani travelled from Delhi To Dubai on 25July 2023. Flight no. SG 11 . Morning flight of Spicejet Airlines.
My father submitted the luggage to a lady staff of spicejet. When he reached dubai airport he saw bag was unlocked and then he checked the bag from inside. He found all precious things stolen like mobile cash and jewellery.

I filed FIR to delhi police still no result.
I hope you can help me in this.

On 03rd Nov 22, I had booked a flight with SpiceJet. Inspite of being 2 hrs early I was denied boarding. Compensation of 200% of base fare or 10000/- per pax whichever lower is authorised as per DGCA. I was promised the same. Till date SpiceJet ‘s finance team is processing the request. And now they have started ghosting people.

I have been up since the past 24 hours and ended up paying 15k extra because of your cancellation policy.
My bookings from mumbai to chennai, and chennai to mumbai had been cancelled. And the only intimation was through message (pnr : KBBE9M and UBNLQP).
I had missed the message about the cancellation of the departure flight and only read the chennai to mumbai flight cancellation.
When I called spicejet 3 times about...