SpiceJet Complaints & Reviews

Dear Customer Relations Manager

Greetings,
Me and my family are travelling to India for a short holiday to visit our relatives.
I am disappointed in Spicejet. My flights on 23rd November 2023 for 3 o[censored]s, from Patna to Bangalore have been postponed on 2- 3 occasions. But I cannot get a refund in the automated changes as it only records the last time change which is 40 minutes.
My PNR number is OD2GGJ
But actually from my date of booking, departure Patna time was first 1840, Arriving BLR at 2115. Now with the latest change is scheduled changed to depart 2030. That is clearly 1 hour and 50 minutes. Thus I believe under the Spicejet rules I am entitled to a full refund.
How do I go about getting a full refund as the time definitely does not suit me and my family.
Hope to hear from you ASAP.
Thanking you

Best Regards,
Floyd Hendricks

This is to inform that a booking was made for 2 senior citizen passengers from CHENNAI to DURGAPUR (Flight SG 331) on 19th October 2023(PNR: L9WLQF/SG) and the corporate flight booking encompassed 2 pre booked meals with beverages (price inclusive of the services and shown on tickets) but while availing the service they were charged for the beverages separately. The inconvenience caused to the passengers is condemned. This is a fraudulent service as this might happen to any passengers travelling and not aware of the rights to services( parents were old and limited understanding).

I humble request to kindly investigate this and refund the balance amount to me. This is completely unacceptable as the flight services (corporate fare) were availed to avoid inconvenience to the travelling passengers and they had all the rights to had their meals without paying extra for the already paid meals.

Requesting you to kindly investigate and refund the amount ASAP.
THanks.

Flight SG3433 from Bengaluru to visakhapatnam was scheduled at 19:05 on 28th sept, but it was delayed till 23:55pm Hence compensation for the delay should be paid.

To Sprice jet,
I have booked tickete from Durgapur to Mumbai SG 355, RHFSXN, seat no. 11A, I have 400 rs extra for window seat, but in that plane, window is not there so i requested for window seat, but crew not provide me window seat and told me you will get refund. I have filed complaint, but I received Rs. 312 vouchers but my window seat amount is Rs. 400, So I requested them refund my amount. I don't want voucher but Mr. Naveen Chhetry again again sending voucher email Rs. 312, It is very unprofessional if I paid extra amount and do not get that service then your responsibility to pay refund.

Greetings. On 25th August '23, your colleague from Spice Jet ticketing called me and insisted to make the same payment for the second time, even though I told her I have already been charged on my card and the money is deducted from my debit account.

She claimed it would be refunded and to insisted to send an email to customer relations, from then on I have been sending constant emails and finally they confirmed on the 1st September that my details have been sent to the concerned department for refund on priority and that I'll receive my refund in 7 working days. Snaphots and details of everything, which have been enclosed.

Further details are given below. Im not able to understand, why are they not returning my payment even after confirming refund, they shouldnt charge 2 times in the first place. Please help me.

1) Card Number - First 6 and last 4 digits only[protected]

2) Card Holder’s Name- Rina G

3) Date of transaction- 25 Aug 2023

4) Bank name- Federal Bank Residency Road, Bangalore

5) Transaction reference number/ Order Id- PNR YBG2NC

Bank transaction numbers[protected] Rs

[protected] Rs

Snapshots of Debit card deduction and bank statement enclosed of Debit card being charged 2 times.

6) Amount debited- 1021 Rs (Bank Sms of transactions snapshots included. Also bank statement for transaction done 2 times - Sl No 5 and SL no 6 - confirming same transaction being charged 2 times)

My father Mr. Nanakram Bhojwani travelled from Delhi To Dubai on 25July 2023. Flight no. SG 11 . Morning flight of Spicejet Airlines.
My father submitted the luggage to a lady staff of spicejet. When he reached dubai airport he saw bag was unlocked and then he checked the bag from inside. He found all precious things stolen like mobile cash and jewellery.

I filed FIR to delhi police still no result.
I hope you can help me in this.

On 03rd Nov 22, I had booked a flight with SpiceJet. Inspite of being 2 hrs early I was denied boarding. Compensation of 200% of base fare or 10000/- per pax whichever lower is authorised as per DGCA. I was promised the same. Till date SpiceJet ‘s finance team is processing the request. And now they have started ghosting people.

I have been up since the past 24 hours and ended up paying 15k extra because of your cancellation policy.
My bookings from mumbai to chennai, and chennai to mumbai had been cancelled. And the only intimation was through message (pnr : KBBE9M and UBNLQP).
I had missed the message about the cancellation of the departure flight and only read the chennai to mumbai flight cancellation.
When I called spicejet 3 times about...

Hi,
      On 09th June 2023, I had a flight from Delhi to Srinagar with a departure time of 10:40AM. By the time, I reached the Airport it was informed to me that flight got delayed to 11:50AM. I got my boarding pass and got security checked-in.
At 11:00 AM, they changed the departure time to 4:40PM, which was way too late. After inquiry, they didn't provide us any proper reason for delay. SpiceJet staff...

Hi, my name is Roma Gurung, I had ticket from Dubai to bagdogra via Delhi on 28th june SG 12, 22:45 and from Delhi 29th June SG 8903, 5.45 am but in the end hour they changed the flight timings to 0005 hrs 29th June from Dubai and again after few hrs they changed to 0105 hrs 29th June. And the flight from Delhi to bagdogra they changed to 10:00 hrs.
So they changed all the timings here and there and that was ok because it happens sometimes because of bad weather and some circumstances. BUT after we landed in Delhi airport they said the baggages did not come from Dubai, and I was asking the questions why, they didn’t have satisfactory answers, they only said fill the form, because now I had connecting flight to bagdogra at 10 am from terminal 1, I had to go terminal 1 from terminal 3. So I was asking them, they only said we will send u to ur home, just write some information about baggage and i did and they gave one contact no. to enquire about the baggage i. e. [protected], which is switched off and not working. They assured me that I will get my luggage next day, they took contact no but I never got any information about the baggage, I wrote emails and I made calls to customer services but I got only automated reply. And also in the Delhi airport I went to terminal 1 to check in but when I reached counter they said my flight has been changed again to 16:40 hrs from terminal 3, I was so disappointed and tired and frustrated. They were giving too much harresment to customers. Then again I came back to terminal 3 and came home without my luggages. But today it’s already evening of 1st July, there is no sign of my baggage, no status, no reply, no information, nothing from their side, they are putting zero effort to rectify the problem they have created, they have spoiled my plans and my vacation.

If this complaint can help me in anyway I would be very grateful, my flight no was SG 12, PNR no NYT3JP, my baggage no is sg[protected] and sg[protected], I hv 2 black trolley one big and one small.

Thank you
Roma Gurung

I was traveling on a SpiceJet flight SG-012 from Dubai to Delhi on 25th March 2023.

After landing in Delhi, at the baggage collection belt, we found our bag lock broken and signs of pilferage.

Based on the situation, we filed bag pilferage report with the help of Sagar (Employee ID: 136878) at the airport. The Case No. is DEL/1318.

I have tried to contact the customer executives, the nodal officer and the SpiceJet team but there has been no response mail yet or any follow up with telephonic complaint also even after 3 months.

I have traveled across the world but have never had such a bad experience.

Horrible experience with SpiceJet. I am entitled for compensation or Case No: DEL/1318
Report Type: Pilferage / PIL
PNR: I7WMSY
Date of Travel: 3/25/2023
Flight Routing: Dxb-del
Passenger Name: Harsh J
Passenger Email Id: [protected]@gmail.com
Passenger Address for Delivery:
Bag Tag No: [protected]
Bag Description: Trolley bag/lock broken
No Of Mishandled Bag / Weight: 01/20

I was traveling on a SpiceJet flight SG-012 from Dubai to Delhi on 25th March 2023.

After landing in Delhi, at the baggage collection belt, we found our bag lock broken and signs of pilferage.

Based on the situation, we filed bag pilferage report with the help of Sagar (Employee ID: 136878) at the airport. The Case No. is DEL/1318.

I have tried to contact the customer executives, the nodal officer and the SpiceJet team but there has been no response mail yet or any follow up with telephonic complaint also even after 3 months of regular follow up.

I have traveled across the world but have never had such a bad experience.

Horrible experience with SpiceJet. I am entitled for compensation or replacement.

Case No: DEL/1318
Report Type: Pilferage / PIL
PNR: I7WMSY
Date of Travel: 3/25/2023
Flight Routing: Dxb-del
Passenger Name: Harsh J
Passenger Email Id: [protected]@gmail.com
Passenger Address for Delivery:
Bag Tag No: [protected]
Bag Description: Trolley bag/lock broken
No Of Mishandled Bag / Weight: 01/20

I was traveling on a SpiceJet flight SG-012 from Dubai to Delhi on 25th March 2023.

After landing in Delhi, at the baggage collection belt, we found our bag lock broken and signs of pilferage.

Based on the situation, we filed bag pilferage report with the help of Sagar (Employee ID: 136878) at the airport. The Case No. is DEL/1318.

I have tried to contact the customer executives, the nodal officer and the SpiceJet team but there has been no response mail yet or any follow up with telephonic complaint also even after 3 months.

I have traveled across the world but have never had such a bad experience.

Horrible experience with SpiceJet. I am entitled for compensation or replacement.

Case No: DEL/1318
Report Type: Pilferage / PIL
PNR: I7WMSY
Date of Travel: 3/25/2023
Flight Routing: Dxb-del
Passenger Name: Harsh J
Passenger Email Id: [protected]@gmail.com
Passenger Address for Delivery:
Bag Tag No: [protected]
Bag Description: Trolley bag/lock broken
No Of Mishandled Bag / Weight: 01/20
Bag Image:

PNR - NKGGGB
Baggage - 4 Brown Suitcases
Total Weight : 70Kgs

My baggage is not delivered by SpiceJet during my travel from Dubai to Mumbai. I have filed a baggage irregulatory report at Mumbai airport and expecting my baggage to be deliver to my home address in Nagpur.

There is no update from and medium to follow-up on the delivery status. At this point i am not sure whether my problem is being taken care or not.

Flight details: Dubai to Mumbai

Flight number: SG014 (Dubai to Mumbai)

Travel date: 27th June 2023

Phone: +91-[protected] Or [protected]

Please help me to get my baggage as soon as possible.

My baggage is not delivered by SpiceJet during my travel from Dubai to Mumbai. I have filed a baggage irregulatory report at Mumbai airport and expecting my baggage to be deliver to my home address in Nagpur.

There is no update from and medium to follow-up on the delivery status. At this point i am not sure whether my problem is being taken care or not.

Flight details: Dubai to Mumbai

Flight number: SG014 (Dubai to Mumbai)

Travel date: 27th June 2023

Phone: +91-[protected] Or [protected]

Please help me to get my baggage as soon as possible.

My written complaint – sent continuously to Spicejet since 15th June 2023 - I am yet to receive a response

I, Mrs Flavia Magdalena Dourado flew back from Dubai to India on SG 14 on 15th June 2023. At the outset, I must praise the pilot who landed very efficiently inspite of the cloudy sky.

Upon arrival in India, we were informed by the pilot that our bags could be picked up from carousel 4. I waited patiently and realised that both my checked in bags (weight 30.02 kg) had not arrived (Baggage tags 5836 and 5837). A confirmation was given to me at the airport that both my bags were not loaded at the Dubai airport. Why, may I ask ?

If I have boarded the flight, why were my bags not loaded. If there was some discrepancy with the bags, I should have been informed of the same at the Dubai airport.

As per regulations, Spicejet made me fill up a Baggage Irregularities form (Form No. 87815).

My bags were delivered to me on 17th June 2023 by an agents delivery person Mr. Jitendra Jha. (Mobile Number [protected]). In his presence, I pointed out that both bags had been secured by zip ties. Both bags had the combination locks broken n the additional small locks fitted into the zippers too were removed. My teal Skybag was cut in one place near the zipper and the rear of the bag smeared in black liquid.

In the presence of Mr. Jha I confirmed that the following items are missing from my Teal Sky bag :

Cash 4400 INR (the purse was lying open in the bag).

Lindt dark chocolates 7 nos

Needler chocolates packet had been opened

Lacoste shoes worth 269 dirhams

Two gift items - plates showcasing dubai @ 14.50 dirhams each

Two corn beef tins - 2 nos @ 12 dhs each.

I need Spicejet to answer my questions :

1. Why were my bags not loaded on the same flight that I flew in

2. If there were any discrepancies, the bags should have bee opened in my presence, not forcefully opened.

I have been continuously calling up the number given to me by the ground staff for enquiry since the next flight arrived on 16th June. (Number given was [protected]). My bags came on the 16th morning flight. Why was I not informed ? Why was I informed on the 17th late morning ?

I am making a formal complaint against Spicejet asking for compensation of Rs 50, 000/- against my delayed baggage and reimbursement for the missing items. I am also complaining very bitterly against the lax treatment of the ground staff at the airport who instead of sympathizing with us and helping us with formalities was passing snide comments. She had the audacity to tell us that we should have taken a better flight and not opted for the cheap Spicejet ticekts. Continuous calls to the airport, customs staff and to the customer help line yielded no results. I was asked to be patient. My bags would be delivered. Yes, they were delivered but not in the condition I handed them over to the check in counter.


It is the duty of the airline to hand over the bags in the same condition the bags were given to them. I am marking a copy of this email to the consumer grievances cell too, in the hope that some justice is done.

It's a shame that a reputed airline like Spicejet treats their customers without respect and cheats them out of their trivial purchases from abroad. It is the airline responsibility to ensure the baggages are protected from theft and damage.

I hope you bring the culprits to book n reimburse me my damages. I am sure the CCTV footages captured around the area at the airport will help you nab the culprits, if you are really honest and intent on doing so.

Sincerely,

Flavia Dourado.

I am writing to you in line with the below email. I had travelled from Dubai to Munbai on flight SG14 on 24 June. PNR NY8SRS.

4 pieces of our luggage ([protected], [protected], [protected], [protected])
were checked in at Dubai airport, but when we reached Mumbai we only received 2 pieces of our luggage ([protected] and [protected]).On checking with the representative at the airport we were informed that the remaining 2 pieces were not loaded on the aircraft due to last minute changes and were informed that the 2 pieces will be arriving very soon on the same day on another flight SG60 and will be delivered to our residential address in Dahisar (W), Mumbai on the following day 25 June.

We have not yet heard back on the status of the luggage and when we tried reaching out on the contact number of the Spice Jet Duty Supervisor ([protected]) provided we are not getting any response.
Attached is the copy of the Baggage Irregularity report we had filed at Mumbai airport with Spice Jet.

Please let us know the update of our missing luggage as we need it urgently. I need certain prescription medications which were stored in the missing luggage.

Please send us the luggage on the following address.

D/14 Nand Dham, CHS, Bhausaheb Parab Road, Dahisar (West), Mumbai-400068
Mobile-[protected]/[protected]
Please see our trail email sent to SpiceJet with all the details. It has been over 3 days since we travelled from Dubai to Mumbai on 24 June, we have not received any response from SpiceJet on our missing luggage. They are not responding to our calls and emails.They have switched off their mobiles and we are stranded with no access to our precious belongings.Nobody is willing to take any responsibility.The call centre agents are not willing to take any responsibility and ownership to help. Neither did the SpiceJet representatives at the Mumbai airport take any initiative to offer any assistance.We were only informed that the luggage will be arriving on a different flight on the same evening and will be delivered to our residence in Mumbai on the next day. It has been over 72 hours we have not received even a single phone call or update from Spice Jet which was promised when we left the Mumbai airport after filling the baggage irregularity report at the SpiceJet counter. The access to Mumbai International airport is also restricted so we have no way to contact anyone at the Mumbai airport and we have no option but to seek your assistance.

We request you to kindly intervene as it seems many passengers are facing the same issue with SpiceJet for over a week and no action has been taken.We have flights booked to travel to other cities over the coming weekend and we desperately need our luggage and compensation for the delay.

Looking forward to your response at the earliest.

I and my husband had traveled on 15th June 2023 from Dubai to Mumbai by flight SG014 DXB-BOM. At arrival in Mumbai we were notified that our luggage was left behind in Dubai and would arrive in Mumbai only the following day. We had filed a missing luggage report for our 2 check-in bags on arrival in Mumbai. The airline representative assured us that it would be delivered to our residence. However, our luggage arrived on the early morning of 18th June 2023 at 1230am.

Furthermore, we were asked to travel to the highway, which is far away from our residence by the delivery executive where we had to wait till 12:30 am rather than delivery at home as promised by the airline representative. He also took the (pink) copy of the missing luggage report.

We did not feel the need to retain a copy of the same as we expected SpiceJet to be a professional airline who would handle our personal property appropriately.

Upon opening the bags the next morning, it was noticed that the bags had been re-packed and several items such as new clothes, in use perfumes, in use makeup products, in use imitation jewelery, body creams, a model car among other articles, were missing. Basically everything that was good looking was stolen. A scented candle which was carefully packed was also broken. It was a rude shock as it was never expected that our personal belongings would be stolen.

Upon requesting for a solution and sending several emails to the airlines, we were offered Rs. 1000 voucher to use when we travel with again. Mind you, the voucher was given only to me and not to my husband whose luggage has also been tampered with. We were also told that we should have checked our bags on the highway itself at 12:30 am on the side of the road. and that the voucher that has been provided to us is a "kind gesture". I would also like to mention that the bags were repacked in such a way that no one could have suspected with their naked eye that they been opened, tampered with, and repacked again.

This amount and resolution is nowhere a satisfactory for compensating for the financial loss and mental distress this whole situation has caused us.

Hi I have booked to and fro Retune Spicejet tkts 5 nos wide R PNR : RW18ED5284 for 23rd June 2023 issued on 18/04/2023 itself and have confirmed tkts. Now you have cancelled the tickets saying its available only 24th June 2023. And we have return tickets wide R PNR : RW04EF0203 for 24th June 2024.
My children from abroad coming and all programs charted out. So we were compelled book in Other airlines to pay more around Rs. 20, 000/. We incurred heavy loss. How can you assist me to compensate my loss.
We are my frequent & reliable travel Airlines and have very good regard for your services.
Appreciate your favourable & early reply.
Regards
D.Dhyaneswar
Cell : [protected]
Mail Id : [protected]@yahoo.co.in
My Address:
SHANTHI KIRRAN
Plot 1155 Anna Nagar Westend Colony,
17th Street
Chennai-600050

Sir
My spice jet ticket of Neeraj Kumar, PNR NO MHRIXK from Durgapur to Mumbai dated 08/06/2023 got cancelled as per communication dated 07/06/2023.

No alternate spice jet tickets available for even reschedule as it seems that spice jet suspended operation in this durgapur to Mumbai sector.
So it was not possible to reschedule within 2 days and moreover in this short intimation the connecting flights of other...