SpiceJet Complaints & Reviews

I am writing to express my disappointment regarding a recent experience with your airline. My flight [124] scheduled for 29 June 2024 from Leh to Delhi] was delayed significantly. Despite this inconvenience, I was further distressed to learn that instead of issuing tickets for the same flight, I was rebooked on another flight (126), and I was told that flight was overloaded so we are shifting you to another flight.
This change has...

This is regarding cancellation of flight SG-8946, for which I raised concern through mail on 1st June2024. I've received my ticket booking amount of Rs 20808/-, after deduction of 1400/- convenience fee even after knowing the fact that it was not only caused inconvenience but also a loss of 9885/- as the rebooking of ticket for same date journey. (screenshots attached) .
As a customer who paid advance and booked his journey, isn't it a breach of commitment causing financial loss and mental torture?
I strongly put my claim of Rs 11285/-to BudgetTicket as well as Spice jet for this compensation. In case of no action from your side, I'll be forced to take legal action from my side to both the parties along with social media sharing to aware others also.

Date : 14 June 2024
Flight no : SG842
Time : 5:10 PM
PNR : IKZ94B
Passenger : Pranai Gurung
Boarding from : Bagdogra to New Delhi

I had one carryon bag which had some gift that was fragile. The carry on bag weighed about 10kg and it was well within the limit as far as size was concerned. I had a backpack. I am a working musician and we usually carry our guitar as carryon and a small backpack. So thinking that it would not be an issue, i did not check in at the counter and went straight to boarding. Two gentlemen at the boarding gate in Bagdogra asked me to step out and said that they needed to weigh my bag. I said fine and then they said that I have to pay 3600 for my carry on. I said they could take in to the checkin or give it to the crew at the gate (usually articles like guitar / baby trolley / etc ). I explained to them that I take my guitar along with me which probably weighs about the same.. I requested them to charge me 1800 for 3kgs extra but they said if you don't pay then we wont let you in. I also said sorry and I did know that an extra 2 -3 kgs would mean a lot of money (3600).

I have travelled all over the world with my band and I have never ever come across such a cold and rude personnel with zero attention to who they are dealing with. Its not that I was doing something wrong or escaping the time in the arrival carousel. I simply was not aware that it would cost that much and also that for extra 3 kgs or so.

I would request you to kindly check with the airline and see if i can get any refund on this cause its simply absurd that I was just carrying a 10 kg carryon bag that costed me 3600.

I booked a flight ticket from Dubai to Ahmedabad on 28 june 2024 Flight SG 16.

My name is Punit Ruparel & used the same email address for booking from the website but didn't get any confirmation.

I raised concern to [protected]@spicejet.com and [protected]@spicejet.com email address but didn't get any response except system generated messages.

I called the help center two times but didn't get any proper resolution except this email address.

Now my money is stuck, and I am not able to book another flight ticket unless & until i get any resolution because otherwise you people don't give any refund on tickets.

Dear SpiceJet Team,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet Airlines.

On [29-May-24], I traveled with SpiceJet from [Dubai T-1] to [Jaipur T1], Flight [SG-58]. Unfortunately, upon arrival, my luggage did not appear on the carousel as expected. Despite waiting for an extended period and following the necessary procedures...

Dear SpiceJet,
I hope this message finds you well. I am writing to formally lodge a complaint regarding an unfortunate experience we had during our recent flight with SpiceJet on SG51 from Pune Airport to Dubai International Airport on 28th May 2024
Upon arrival at the boarding gate, we were informed that our luggage was over the weight limit. Despite our request to dispose of the excess items, we were forcefully made to pay...

I hope this email finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet flight SG 529 from Bangalore to Delhi on May 26, 2024.

At the time of boarding, I was informed that my cabin baggage exceeded the weight limit, and I was asked to pay ₹7200. While I understand the need for adhering to baggage policies, the manner in which this situation was handled left...

I Firdoos Ahmad Malik Advocate Jammu and Kashmir High Court. I cinfirmed two tickets on 30.04.2024 from Srinagar international Airport to Delhi under PNR No. UF5GFT which was scheduled to depart at 10:10 AM and its arrival time was 11:50 AM. I was alloted seat No 21 A and 21 B. We were asked to board at 09:50 Am and all the passengers boarded at 10:10 AM. Thereafter we were made to sit on our alloted chairs for an hour without any specific reason and the flight took off at 11:15 AM i, e a delay of one hour. As i was scheduled to meet my doctor at 12:30 at CK Birla Hospital Gurugram sector 51 due to the delay on part of spice jet i could not make it to hospital at time. I lost the appointment because of the delay in taking off. I want compensation from the Company for the delay made by the company. Otherwise i will move appropriate forum for legal action.

Today (15/04/2024)I booked a ticket from Spice jet online on 25/05/2024 from Dubai to CCJ. the payment for the ticket was deducted from my account but the Ticket not issued.

Attached Screenshot of the refund confirmation but not received please help to trace

Sir,
During check in at mumbai airport under pnr number X8PWFY the spicejet employee charge me 1100 for cabin bag after my humble request
So kindly have a look and revert accordingly

Customer name
Manzoor Ahmad Reshi
[protected]
Mum to Sxr on 26/02/2024

Hi,
On 10 Feburary 2024, I had a flight number SG111, PNR -OGB88N/ SG from Mumbai to delhi with a departure time of 22:55. By the time, I reached the Airport it was informed to me that flight got delayed due to operational reason and departure time changed to next day 11 FEB 2024 on 02:00AM.

After meeting the SpiceJet staff, I requested for lounge access & refreshments as the delay time was about 3 hrs, but they denied. We asked for compensation, nothing was provided.

The flight finally took off around 2:00 am next day and I reached Mumbai at 4:38 am.
Inconvenience caused:
1. I booked the morning flight as I had to go to Lonawal & Pune at two location for meeting early. Due to which i had to bear extra Rs, 1810 hotel expenses and meeting point expenses in hotel.
2. I had booked a taxi to pick me up in the morning at 1:30 am, since the delay was more than 3 hrs, taxi driver denied to pick me up and I didn't get any reimbursement of my money Rs 2150/-. Who will be responsible for that?
3. I took refreshment at airport of Rs 500/- due to delay of flight
I request the consumer support team to please consider the above complaint about SpiceJet airlines and provide me full reimbursement of the Airlines ticket and compensation for the above grievances.

I booked a ticket on 19th of December 2023 for CCU-BLR flight scheduled on 21st of December 2023. I was already scheduled to visit doctor as my mother's health was not good. After visiting the doctor and within 2 hours of making the booking, I called the airline for cancelation and i was provided 2 options - either to go for a cancelation or to reschedule for other day. Since i was not clear with my mother's surgery date, I was suggested by the cx care executive to go for a cancelation with a promise that i will get a complete refund as the the cancelation was being done on medical ground. I chose to cancel and after a month of chasing the airline and being harassed, I informed that i will escalate to to DGCA and then they promised me a voucher for the refund amount. This is to be noted that they promised me refund in my bank account at the time of cancelation request when i contacted them at first but they are now refusing to provide a refund in the source account. Kindly help me.

Flight has Scheduled Departure at 20.10 pm from BLR, Bengaluru.
At 6 pm, spicejet announced reschedulement of flight for 22.00 pm to avoid extra expense considering 110 minutes delay.

The flight actually started at 23.00 pm from Bengaluru which is 170 minutes delayed.
At same airport indigo arranged basic amenities and necessary services to passengers for actual delay but SG517 carried multiple medical patients, we approached ground staff as well crew members, no one showed minimum botherness to show basic courtesy by arranging basics like water on demand or cabin temperature or seat arrangement at gate no 18 at airport which was full.
This pnr holder is a cardiac patient aged 65 years who felt measurably bad and had to arrange ambulance at Kolkata airport only due to spicejet mismanagement.

No positive timing given by passangers of spicejet even flight already lates by 5 hours
fLIGHT SG -8904 DATE - 14 JANUARY 2024 TIMING 11.05AM departs but delayed by around 5 hours and no meal no customer support.
spicejet staff miss ruby sharma ( id - 129083) behavior very bad even i have recording also .
ground services cse given in return with stamp and sign of 2hours delayed only but actual time of delays is 5 house . i attached the video and ground services hand written which is true wrong, even you can check the flight departs timings also.

Unacceptable Disruption of Service and Request for Compensatory Measures: Flight: SG 323, PNR: OJPL9R, SEQ.: 56

It is with utter exasperation that I write to you regarding the egregious loss of my luggage on my flight from Varanasi to Hyderabad on[protected]. My meticulously tagged and checked suitcase, containing [ Laptop Charger, iPad Charger, Watch charger, Medications, clothes, basic utilities and irreplaceable sentimental items], has vanished into the abyss of your baggage handling system.

This is not merely a misplaced bag; it's a complete breakdown of your core service proposition. You are entrusted with the safe and efficient transportation of passengers and their belongings. My confidence in that very promise has been utterly shattered.

My immediate needs are pressing. Being an independent PhD scholar @IIT Hyderabad, the absence of my essentials has caused me emotional and daily routine distress. The inconvenience caused cannot be quantified in mere platitudes or apologies.

Therefore, I demand swift and comprehensive compensation for this unacceptable disruption, as it has already been 20 days of your negligence and failure since I made my complaint. This encompasses:

Expedited luggage tracing and delivery: Employ every resource available to locate my missing luggage and ensure its delivery within 48 hours. Updates on the search progress should be provided via hourly email and phone calls.

Monetary compensation for damages: I expect a fair and immediate financial reimbursement for these damages.

Failure to address these demands promptly and effectively will leave me no choice but to pursue further legal action to recoup my losses and hold you accountable for this gross service failure.

I trust that you will take this matter with the utmost seriousness and expedite a satisfactory resolution.

I purchased a ticket of spicejet airlines through yatra. Com from Patna to Delhi. At the time of web check-in I got the message that your boarding pass has been sent to your registered email id. But I didn't get the boarding pass. When I reached to the Airport counter, then they told me that you didn't do web check in and counter checkin is closed. And refused to give the boarding pass and misbehaved with me.
I request spicejet to...

I had booked a SpiceJet flight through HappyFares.in for 12th Of Dec, 2023 for 2 passengers.
The flight first got delayed & then cancelled by the airline. On calling the customer care of SpiceJet, I was first told that the flight wasn't cancelled but flew on 13th Dec, 2023 instead of 12th Dec, 2023 after 24 hours. Hence, they can't process a refund. On continuous escalation, the airline told us to get in touch with the travel agent through whom we had booked our tickets.
The HappyFares team has been telling us that they need a confirmation from the airline for the flight cancellation to process our refund & the airline isn't giving us a straight reply.
We had to book another ticket at a much higher cost to fly at a later date on 21st Dec, 2023 since it was a medical emergency & even now after so many calls & emails, we have not received our refund.
The travel agent & the airline are playing a ping-pong game & we are stranded.
I need a resolution for this asap.
- Refund for my original flight ticket
- Refund of the additional money I had to pay for the new ticket
- Refund for the additional money I spent for the travel (to & from from my home to the airport twice)
- Compensation for my salary lost due to my wasted leave

My original flight details :
PNR: IEVQMD
Date of travel: 12.12.2023
From Darbhanga(DBR) to Bengaluru(BLR)
Booking Reference Number: HBB97P8A
Name: KISHOR KUMAR and SAROJ CHOUDHARY (Senior Citizens)
Price: 17, 695

My second flight details:
PNR : EHIR9H
Date of travel: 21.12.2023
Price: 20, 864

Cab fare from the airport: 2500+2500 = 5000
Compensation: 50, 000 (for salary loss & harassment)

This is about the purchase I made with Spicejet for my domestic flight scheduled on Nov 11, 2023, which they canceled notifying me on Oct 2, 2023.
I raised a refund with SpiceJet for this between Oct 02 to Oct 10 but I did not get the refund even after more than one month.

Hence on Nov 19, 2023 I got in touch with Spcejet once again over the phone and they assured me that they would refund the amount within two weeks. On Nov 30, I wrote them an email following up on the refund status. Since then they never gave me a definitive answer to my simple questions - "what is the reason for delay" and "What is the time estimate to refund".

Now after more than a month passed, and after a lot of false promises and non-transparency by Spicejet on the "reason for delay" and "estimated time to refund", I have lost hope with them and now I am filing this complaint.

As a proof, I have a complete email chain comprising all the communications with SpiceJet right from the intimation of cancellation, my refund requests, and their non-transparent replies till today.

Payment of Rs 29984/-. has been pending since Dec 2022.

Ref: 00D36s6DE_5001Q1V1UVy

I was booking a flight from Bagdogra to New Delhi on SpiceJet website on 09 Dec 2022.

The ticket price was Rs 14492/-.

After Submitting the OTP for payment from credit card, the website redirected to homepage without confirming the ticket.
On 6th attempt, finally, the ticket was finally confirmed/booked.

But then I noticed that amount was debited from my card for additional 05 transactions of Rs 14492/- each. (Total Rs 72460/-)

3 transactions money were refunded later.

However, 2 transaction amounts of Rs 14492/- each ie total Rs 29984/- is still pending.

Numerous email correspondences (20+) have been exchanged between me and SpiceJet since Dec 2022. The case has been moved from SpiceJet customer relations to the Nodal Officer to Appellate Authority. But no result.

All details sought by SpiceJet officer have been forwarded multiple times.

The standard response that I get is that -"the case under processing and we will get back soon. "

It's about one year since that incident.

Please accord due priority to resolve the refund of Rs 29984/ at the earliest.