SpiceJet Complaints & Reviews

Dear sir
On 9th October 2024, I attempted to book a flight (SG53) from Kozhikode to Dubai for 10th october 2024 via spicejet website. After the amount was debited from my account, the booking failed, and I did not receive any confirmation, i send several mails no response from them, Due to the failure, I proceeded to book the same flight through the MakeMyTrip platform.
Below are the relevant details:

Flight Number:...

Flight out of Delhi SG193. Should have left 10.10. Left at 4.40 (airborne)
Landed 6 PM Was out of airport by 7 PM.
Staff said they would provide refreshments but all we got was a noodle soup for a 7 plus hour delay.
On top of that my luggage was damage
Also could not do a web check in and there is no information from where the flight leaves.
I traveled to IGi Terminal 3 and had to take a second ola taxi to terminal 1.

Dear Sir/Madam,

I am writing to file a formal complaint against SpiceJet Airways regarding an **8-hour delay** on my flight from Mumbai to Delhi on **[9th September 2024l]**, Flight Number **[Flight Number SG-8158]**. This extended delay caused significant inconvenience, and the situation was exacerbated by the **rude behavior** of the airline staff.

The staff at the airport were not only unhelpful but also dismissive when approached for information regarding the delay. Their unprofessional and rude conduct further added to the distress experienced by the passengers.

Additionally, during this delay, a male passenger **abused and shouted at other customers**, while a female passenger, dressed in black, also **raised her voice and behaved rudely**. The airline staff did nothing to control this situation or assist the affected passengers.

I am sharing a video that captures the misconduct of both the passengers and the airline staff. I request that the Consumer Forum investigate this incident thoroughly and ensure that appropriate actions are taken against SpiceJet Airways for their poor handling of the situation, as well as the behavior of their staff.

Please let me know if further information or documentation is required from my side.

Thank you for your attention to this matter.

Sincerely,
Vasvi vasudev

My Flight was booked on 25 July 2024 from Jed to CCJ, Initially with a delay of 25 minutes the flight took off . But 1 hour into the flight, we experienced severe vibration and could visibly see smoke out of the engine. The flight was landed back in Jeddah and we were made to sit in the flight for 2 hours with no proper communication regarding the situation. As a complimentary we were served some meal which was expired 4 days ago. When complaint...

I booked a flight for Pune to new Delhi which was supposed to go on 11.08. Aug at 7:25 pm. But spicejet before send a message that your flight has been rescheduled due to operational reasons. The new time they gave was 12.aug. 2024 at 1:15 am. Soon after this, a new notification for new change in flight schedule popped up. NOW the new time was 2:10 am.
After reaching the airport as per guidance 2 hours before flight and getting all...

I had a booking from bangalore to Delhi (booked 1.5 months back) on 14th Aug night and 15th early morning from Delhi to Jammu ( via Indigo). I was supposed to come back to delhi from Jammu via Spice Jet on 17 th Aug...
However, to my dismay just with less than 2 weeks to my flight from bangalore to delhi, Spice Jet rescheduled my flight on 14th August to 16th August... I urgently had to reach on 15th August early morning. But now,...

On 4/7/2024 I flew with spicejet from New Delhi to Thailand this concerned flight SG-87 upon arrival my baggage came of the conveyor belt damaged.
At Indra Gandhi Airport New Delhi i immediately submit a PIR form with number to spicejet official's but has not offered a solution .
According to the Montreal treaty, i am entitled to compensation. I here with hold you libel for the damage that my baggage incurred during the flight...

I am writing to express my disappointment regarding a recent experience with your airline. My flight [124] scheduled for 29 June 2024 from Leh to Delhi] was delayed significantly. Despite this inconvenience, I was further distressed to learn that instead of issuing tickets for the same flight, I was rebooked on another flight (126), and I was told that flight was overloaded so we are shifting you to another flight.
This change has...

This is regarding cancellation of flight SG-8946, for which I raised concern through mail on 1st June2024. I've received my ticket booking amount of Rs 20808/-, after deduction of 1400/- convenience fee even after knowing the fact that it was not only caused inconvenience but also a loss of 9885/- as the rebooking of ticket for same date journey. (screenshots attached) .
As a customer who paid advance and booked his journey, isn't it a breach of commitment causing financial loss and mental torture?
I strongly put my claim of Rs 11285/-to BudgetTicket as well as Spice jet for this compensation. In case of no action from your side, I'll be forced to take legal action from my side to both the parties along with social media sharing to aware others also.

Date : 14 June 2024
Flight no : SG842
Time : 5:10 PM
PNR : IKZ94B
Passenger : Pranai Gurung
Boarding from : Bagdogra to New Delhi

I had one carryon bag which had some gift that was fragile. The carry on bag weighed about 10kg and it was well within the limit as far as size was concerned. I had a backpack. I am a working musician and we usually carry our guitar as carryon and a small backpack. So thinking that it would not be an issue, i did not check in at the counter and went straight to boarding. Two gentlemen at the boarding gate in Bagdogra asked me to step out and said that they needed to weigh my bag. I said fine and then they said that I have to pay 3600 for my carry on. I said they could take in to the checkin or give it to the crew at the gate (usually articles like guitar / baby trolley / etc ). I explained to them that I take my guitar along with me which probably weighs about the same.. I requested them to charge me 1800 for 3kgs extra but they said if you don't pay then we wont let you in. I also said sorry and I did know that an extra 2 -3 kgs would mean a lot of money (3600).

I have travelled all over the world with my band and I have never ever come across such a cold and rude personnel with zero attention to who they are dealing with. Its not that I was doing something wrong or escaping the time in the arrival carousel. I simply was not aware that it would cost that much and also that for extra 3 kgs or so.

I would request you to kindly check with the airline and see if i can get any refund on this cause its simply absurd that I was just carrying a 10 kg carryon bag that costed me 3600.

I booked a flight ticket from Dubai to Ahmedabad on 28 june 2024 Flight SG 16.

My name is Punit Ruparel & used the same email address for booking from the website but didn't get any confirmation.

I raised concern to [protected]@spicejet.com and [protected]@spicejet.com email address but didn't get any response except system generated messages.

I called the help center two times but didn't get any proper resolution except this email address.

Now my money is stuck, and I am not able to book another flight ticket unless & until i get any resolution because otherwise you people don't give any refund on tickets.

Dear SpiceJet Team,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet Airlines.

On [29-May-24], I traveled with SpiceJet from [Dubai T-1] to [Jaipur T1], Flight [SG-58]. Unfortunately, upon arrival, my luggage did not appear on the carousel as expected. Despite waiting for an extended period and following the necessary procedures...

Dear SpiceJet,
I hope this message finds you well. I am writing to formally lodge a complaint regarding an unfortunate experience we had during our recent flight with SpiceJet on SG51 from Pune Airport to Dubai International Airport on 28th May 2024
Upon arrival at the boarding gate, we were informed that our luggage was over the weight limit. Despite our request to dispose of the excess items, we were forcefully made to pay...

I hope this email finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet flight SG 529 from Bangalore to Delhi on May 26, 2024.

At the time of boarding, I was informed that my cabin baggage exceeded the weight limit, and I was asked to pay ₹7200. While I understand the need for adhering to baggage policies, the manner in which this situation was handled left...

I Firdoos Ahmad Malik Advocate Jammu and Kashmir High Court. I cinfirmed two tickets on 30.04.2024 from Srinagar international Airport to Delhi under PNR No. UF5GFT which was scheduled to depart at 10:10 AM and its arrival time was 11:50 AM. I was alloted seat No 21 A and 21 B. We were asked to board at 09:50 Am and all the passengers boarded at 10:10 AM. Thereafter we were made to sit on our alloted chairs for an hour without any specific reason and the flight took off at 11:15 AM i, e a delay of one hour. As i was scheduled to meet my doctor at 12:30 at CK Birla Hospital Gurugram sector 51 due to the delay on part of spice jet i could not make it to hospital at time. I lost the appointment because of the delay in taking off. I want compensation from the Company for the delay made by the company. Otherwise i will move appropriate forum for legal action.

Today (15/04/2024)I booked a ticket from Spice jet online on 25/05/2024 from Dubai to CCJ. the payment for the ticket was deducted from my account but the Ticket not issued.

Attached Screenshot of the refund confirmation but not received please help to trace

Sir,
During check in at mumbai airport under pnr number X8PWFY the spicejet employee charge me 1100 for cabin bag after my humble request
So kindly have a look and revert accordingly

Customer name
Manzoor Ahmad Reshi
[protected]
Mum to Sxr on 26/02/2024

Hi,
On 10 Feburary 2024, I had a flight number SG111, PNR -OGB88N/ SG from Mumbai to delhi with a departure time of 22:55. By the time, I reached the Airport it was informed to me that flight got delayed due to operational reason and departure time changed to next day 11 FEB 2024 on 02:00AM.

After meeting the SpiceJet staff, I requested for lounge access & refreshments as the delay time was about 3 hrs, but they denied. We asked for compensation, nothing was provided.

The flight finally took off around 2:00 am next day and I reached Mumbai at 4:38 am.
Inconvenience caused:
1. I booked the morning flight as I had to go to Lonawal & Pune at two location for meeting early. Due to which i had to bear extra Rs, 1810 hotel expenses and meeting point expenses in hotel.
2. I had booked a taxi to pick me up in the morning at 1:30 am, since the delay was more than 3 hrs, taxi driver denied to pick me up and I didn't get any reimbursement of my money Rs 2150/-. Who will be responsible for that?
3. I took refreshment at airport of Rs 500/- due to delay of flight
I request the consumer support team to please consider the above complaint about SpiceJet airlines and provide me full reimbursement of the Airlines ticket and compensation for the above grievances.

I booked a ticket on 19th of December 2023 for CCU-BLR flight scheduled on 21st of December 2023. I was already scheduled to visit doctor as my mother's health was not good. After visiting the doctor and within 2 hours of making the booking, I called the airline for cancelation and i was provided 2 options - either to go for a cancelation or to reschedule for other day. Since i was not clear with my mother's surgery date, I was suggested by the cx care executive to go for a cancelation with a promise that i will get a complete refund as the the cancelation was being done on medical ground. I chose to cancel and after a month of chasing the airline and being harassed, I informed that i will escalate to to DGCA and then they promised me a voucher for the refund amount. This is to be noted that they promised me refund in my bank account at the time of cancelation request when i contacted them at first but they are now refusing to provide a refund in the source account. Kindly help me.