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SpiceJet Complaints & Reviews

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Updated: May 28, 2025

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So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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Baggage Damage - Flight No. SG-54 - PNR:Q987QV

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Spicejet ticket cancellation || Refund issue

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Address: mumbai

Flight ticket PNR no PDCB6G
Booking reference no HBB8FJJQ AND HBB8F18Y Both ticket i cancel from happy fares they are saying spice jet has not released the payment and happy fares are saying it is been 21 days still not got refund connection to airlines they are saying refunded but still not got any confirmation for the same
Ticket no 10245342 of spicejet...

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Flight SG 350 Jodhpur to Mumbai was cancelled on 21st December & rescheduled after 25 hrs. on 22nd December. Kindly provide compensation for accommodation & food charges done during this period....

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Hi this is to inform you that I am not getting my refund for the reference id “[protected]” and amount of Rs “2924”debited from my account the screenshot is attached below.
I have been trying from 16th December by mailing and calling to your custrelation team of spicejet no one is replying also they are asking for what all things card detail authorization code I am not getting it why am I supposed to give all this details...

+1 photos

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Address: Spice jet

Hi this is to inform you that I am not getting my refund for the reference id “[protected]” and amount of Rs “2924”debited from my account the screenshot is attached below.
I have been trying from 16th December by mailing and calling to your custrelation team of spicejet no one is replying also they are asking for what all things card detail authorization code I am not getting it why am I supposed to give all this details...

+1 photos

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I booked 3 tickets through easemytrip with pnr id :- C7DC7V which got cancelled and airlines falsely stated that customer cancelled tickets through their website. I immediately had to make new bookings due to this fraud which cost me higher 10000 Rs. as i would not get my visa issued without my return tickets. now easemytrip issued me refund for the tickets deducting cancellation charges of airlines 13500/- Rs. and 1500 Rs. of easemytrip....

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PNR LHKN3H.. tried to reissue ticket through website for a date change. Used different modes of payment but ticket did not get reissued though amount got deducted. Customer care was MOST UNHELPFUL. Have called, written emails, provided payment reference numbers but spicejet is enjoying getting 3 times the amount and not interested in returning back for something that is clearly an issue with their website. Please help to get the refund as...

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I tried to buy a ticket at the beginning of October. Something went wrong at the final stage saying “transaction hasn’t been successful”, but money was deducted actually and wasn’t returned automatically. 2.5 months of emails with spice jet, provided all the transaction details already twice, it’s still not processed. They send messages like “we understand it’s stressful for you, our team is working on it”, but it’s just...

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Why we need to pay for the seat charges after booking flight tickets by paying hefty amount.
Are we paying just to stand in airline this is utter disgusting and disappointing.
You greedy People want to suck our money where ever you all can.
Give us one single reason why we need to pay for seats after booking tickets.
And while doing web checkin there is no single seat where you are not charging money and that...

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I booked for flight from Dubai to Calicut. Initial time was 15 December 7:55pm. Then I got a message that it is departing early by 55mins. I came to airport at 3pm just to avoid worries. But they told me flight departed at 12:55. Which is 7 hours early.

So I went to office and they told me they have informed through email. No I didn't receive any mail from the spicejet. The staff searched my entire email. He even checks my...

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I booked for flight from Dubai to Calicut. Initial time was 15 December 7:55pm. Then I got a message that it is departing early by 55mins. I came to airport at 3pm just to avoid worries. But they told me flight departed at 12:55. Which is 7 hours early.

So I went to office and they told me they have informed through email. No I didn't receive any mail from the spicejet. The staff searched my entire email. He even checks my...

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I am writing this email with a great stress and seeking compensation. 1. I have booked flight SG161 for 2 travelers on 12-Dec for flight dated 14-Dec (sector Delhi to hyd )in Spice Jet and same day I did web-checkin. 2. I got SMS on 13-Dec from Spice jet that flight is cancelled. 3. As soon as I got notification that the said Spice jet flight has been cancelled, I called the Spice jet customer care seeking alternate flight. Unfortunately...

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Address: 80, vasant vihar, phase 1

Sir,

I was booking a flight from Dehradun to Jaipur on 30.03.2022 in the name of Mrs. Vibha Arya with mobile no. [protected] and email id elec.ombudsman.[protected]@gmail.com. I paid Rs. 4408 through Google pay, The transaction was showing pending for a long time but money was debited from my account. I then made another booking through my debit card which was successful. I called customer care and I was told that the money will be...

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Address: Post Bix 15258 Tawam Hospital AlAin UAE

Dear Sirs,
Please note that I booked two tickets (Passengers Dr Priyadarsini, and Dr Karthyayani) to travel from DXB to IXE on Oct 31 2022 for travel on Nov 1 2022 via the SpiceJet Booking PNR JYYWWC (attached) .
An hour later I was called by the airline to let me know the flight will be rescheduled to later in the night closer to 930 PM instead of 420 PM
I was asked to cancel for a full refund if we wanted to fly out...

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This grievance is regarding the cancellation of a flight booking I had made through SpiceJet for 3rd Jan'2023. It is very frustrating to know that the airline is cancelling a ticket that a customer has booked weeks before, especially when the date of travel is nearing and doesn't give any flexible option to book alternate flights as per customer preference (even within the same airlines). Also, not sure why a fare difference fee/any charges...

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Dear Team

I had booked tickets 23 days in advance of travel. the cancellation was done in less than an hour from booking of ticket.

I called up the SpiceJet customer Care twice with regards to cancellation of the ticket. They told me that the cancellation charges of 3100 would be applicable per passenger. Further since they are doing it on my behalf additionally Rs 250 per passenger would be applicable. So they...

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Address: puthussery House Eloor North

I took Spicejet Flight(SG054) from Dubai to calicut on 11/12/2022, 12.50 PM.Its my first international trip in Spicejet.At the boarding gate a person from airline is shouting at the passengers, he is treating the passengers as slaves. When i came for boarding, this person standing with a weighing machine (first time i am seeing this) & Weighing hand baggage & laptop bag. Then he is shouting at me to pay for each extra 1KG- 60 Dirhams, or...

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I had a duplicate booking on spice jet which I cancelled on the same day of booking (October 18, 2022) under PNR CID12R. After repeated follow ups by phone and emails there seem to be no response from Spice jet call center except that the refund has been "initiated" on November 23, 2022. Till date the refund has not been credited to my credit card account and spicejet call centre refuses to provide any confirmation of payment made.
br...

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I booked flight ticket from bagdogra to delhi on 11 dec'2022 with pnr reflecting on my ticket QJUL8B. we are 3 passengers
Ashwani Prasad seats allocated 21C
Mastr Vahin Prasad seat allocated 21D
Shifali seat allocated 20D

All of the above are auto allocated seats

Being highly reputed and customer concerned airline seats assigned to me and my family were all different moreover my 4 years...

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Today 07 Dec 2022, I tried to book a ticket from SPicejet website, but the amount got deducted and the ticket is not issued.Please refund the amount, I am attaching the email from Bank and SpiceJet webite screenshot...

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This is to inform you that it's been two month, I have not received my transaction amount back, it's been told to me that we will refund you back in 2 weeks.
I have already visited 4 times in Dubai SpiceJet office.

I Already shared my Transaction details 6 times & visited the Dubai office 4 times.
I don't understand whom I should contact & where to visit even your Dubai office is not responding after the Visit.br...

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