SpiceJet Complaints & Reviews

I was trying to book a ticket on 25.01.2023 from mumbai to dubai . It happend that, the money got deducted from my account but due to server issue the ticket did not booked . I have raised my concern to spicejet people with around 27 mails, still I have not got any solution for my refund . I have connected to my bank as well and they have informed me that the money has been credited to spicejet account on 27.01.2023. Please help me to file a legal case if this can be resolved quickly .

I had flight from Mumbai to Varanasi on 27th April. The booking of my family was done 2 months before.
I planned my journey hotel booking, return flight everything and then they cancelled my flight. They just notified this with with one single SMS that I missed to read. There was no call. Even the day before my flight I was doing web check-in no where they mentioned that the flight is cancelled. Instead the web page is asking to book desired seat, food and in the end it shows web check-in not possible, proceed to airport's check-in counter to get the boarding. How can somebody will think that the flight is cancelled. Atleast it should be highlighted during web check-in page.
Simultaneously I am getting SMS from Spicejet informing me to get to airport 2hr before your flight, book taxi from mumbai...blah blah..
In such scenario how it is possible to know that your flight is cancelled? Even reaching airport I even tried to call spicejet helpline number that can up to switched off.
What kind of service is this?
It was a huge mental torture for my family. There was no other flight.. not even connecting flight. The staff didn't want to help us as they were saying SMS was send.
Do you really think, just 1 SMS is enough to reach out to your customers.

Please help me with the issue of SpiceJet of Delay flight the flight was 9:35 it changed to 3:30 that had no issue then it change to 5 o'clock now they are saying it will be 8 o'clock
I was travelling for my work from Asansol to Surat [pnr[protected] of Indian railways] I have booked my flight [pnr F7RMYY] to reach my home town Asansol from Bombay to durgapur at 9;35 am so i can get back to work as early I have booked train ticket Surat to Bombay [pnr [protected] OF INDIAN RAILWAY]to catch flight TO MY HOME TOWN
I WAS RUDELY BEHAVE BY THE EMPLOYEE AT COUNTER OF SPICE JET BY SAYING That I HAVE NO ISSUE With YOU PROBLEM WHICH I WAS FACING OF DELAY FLIGHT 9;35 to 3;30 the 5;00 o clock
After that we had informed at 4;30 that plz take 4:30 refreshment as your flight is again delay by 8 o'clock.

Regards
Deepak Agarwal [protected]
Vivek Agarwal

PNR NO of Spice Jet
F7RMYY

I was travelling on 16th April from Jeddah to Srinagar. Spicejet lost my checked-in luggage of two units. Have been a week no response from the airline apart from please be patient. Flying next week back to Europe without my belongings. Was not expecting this worst experinece by spicejet.

The most fraud airlines ever seen they need to refund my amount since 4 months. Still they have not given any resolution when they are refunding. They are not even responding my email as well as they are not picking my calls. This is case of customer harrassment and i will not accept this. You spicejet what the hell you think you are don't you have shame left and not think it's someone else money which should be refund. I want clear clarity and call response that when i will get my refund.

Travelled from Chennai to Delhi in spice jet flight. Flight No.SG8104 PNR No.RYU4FP. Handed over 3 baggage but received 2 baggage only. I have clothes worth Rs.40000/-. It is more than 1 week and they is no response from spice Jet even though daily follow up. There is no proper response from Spice Jet. Either they have to find my baggage or compensate me Rs.50000/- for cloth and bag cost.

I had booked 3 tickets from spicejet website on 08/04/2023.
They had deducted my money and didnot provide my ticket .
Today i received an email from dubai spicejet office as below
Dear Guest,
Refund initiated it will reflect within 10-15 business days.

Order ID : FSUQD1DX

Order Amount : 2478.8

Refund Initiated At : Apr 10, 2023 12:03 PM

Refund Amount : 2478.8

Status : SUCCESS

I cant wait for 15 business days to refund my money back, or else you have my money in your account . Book me my ticket which i had already booked .
Please find the attached

Today SG-8472 is delayed for more than 3 hours and spicejet denied to provide complimentary meals to the flyers who arrived the airport before 11 am, the flight was scheduled for 1325 hours which got rescheduled at 1645 hours today and the behavior of their customer relationship staffs are rude.

Scammers are gathering details from this forum to contact you and scam you out of money pretending to give you a refund. Please don't give out any banking details on here or to the scammer. I just had a call from a guy who claimed to be from Spicejet but was a Vijay Laxmi trying to scam me of Rs/47500 with a code which if I had entered would have wiped my account of 47500. BEWARE!!!

Dear Sir/mam,

I hope this email finds you well. I am writing to follow up on a complaint I made regarding my laptop being taken away by the Spice Jet Authority at Dubai terminal.

As per my last email, I asked for an update on the status of my laptop and requested further information about the steps taken to resolve this issue. However, I have not heard back from you yet.

I understand that there might be some delays in resolving this issue but it has been over 9 months (273 days ) since I submitted my complaint and I am starting to get worried. It would be great if you could kindly provide me with an update as soon as possible. we requested before following point

1) my personal laptop take from Spice Jet Authority ay Dubai terminal 1 DXB to Pune flight dated 01/07/2022
2) This rule for baggage & Indian passer act and baggage rule 2016
3) Please arrange for the returns laptop ASAP
Thank you for your prompt attention to this matter and I look forward to hearing from you soon.

Sincerely,


Sandeep R Durugkar
[protected]
[protected]
[protected]@gmail.com

RE:PNR OH994X/SG. I broke my wrist from a fall 4 days into my holiday i.e.4th Jan23 in Mumbai. I had a trip planned to Goa from 5th to 10th Jan23. I immediately let spice jet know after going to the hospital that I needed to change the date of the return journey from Goa to Mumbai from the 10th of January to the 8th as surgery was planned on that day in Mumbai. The travel agent was not accommodating. She charged an extra circa Rs/-9000 for the change of date in spite of me sending all the letters and Xray's from the hospital to customer service on the 5th of Jan. I am trying to get them to refund the monies as it should never have been charged as this was exceptional circumstances. Every time I email them, a different customer service agent responds with nothing that is remotely close to a solution. I get fobbed off. I even called and spoke to one of their service agents who was so bad that I had to repeat my information at least 5-6 times for her to grasp. She promised me that since it was her that was forwarding the complaint it will definitely get looked into and will be prioritised. Its been 4 weeks since that call and nothing to date has been done. Spice jet customer service is the worlds worst. Their flights are notoriously late and the staff totally unapologetic. They should not operate as an airline in my humble opinion. I have tons of backup like xrays and other medical records to send but am limited on this platform.

Complaints* SpiceJet Airlines PNR no. ZB988P
My email dated 22 Feb 2023

Could you please dutyfully tell reason for flight cancellation on 19.1.23 SG 440 From BOM (T2) to JSA(T1) ?

Why you did not inform?

Thanks to our request Khushboo at J13 counter in P10 level switched all 14 o[censored]s to Jodhpur flight. We faced lot of expenses by road travel from Jodhpur to Jaisalmer consequent to this. Why Spice jet staff did not courteously meet us at Jodhpur?

Why did they not give us a small bus or tempo traveller to arrange further travel as we requested at mumbai?

Isn't it the duty of spicejet to do so kindly?

Why spicejet should not be asked to compensate?

Kind regards

I have booked the ticket (PNR : OEPUHA) on Mon, 17 Feb 2020 to fly from Riyadh to Madurai on MON 06 APR, 2020. But I cancelled the to covid restriction. From that time I choose the refund and until now didn't receive the refund.

I sent many emails and called the customer service to get the refund and until now I did not get the payment.

My husband Mayank Mittal travelled by spice jet from Dubai to India..Mumbai..then he had flight from there ro Indore on March 13, 2023.Spicejet left airways left our baggage there only without our knowledge.At the airport two hours he had spent to find this and lodging complaint..where he was assured that his baggage will be sent at home in a day or two.But today it is March 18, five days have passed no information till yet.Infact after several follow ups from our end (not from their end) we are told from past two days it is at Mumbai airport.Too.much of mental trauma..our luggage..medicine all are there..
We need our baggage and compensation dor the same

My husband Mayank Mittal travelled by spice jet from Dubai to India...Mumbai.. then he had flight from Mumbai to our place Indore on March 13, 2023.
Spicejet left our baggage in Dubai without informing us.Two hrs of search at airport and taxing paper work being done where they promised to send luggage at our home in a day or two. contact number was given which in turn no one picked up.Mail sent.Today it is 18th, 5 days passed..after ao many follow ups by us it is now at mumbai airport from past two days.(no call from airlines recd).So much mental trauma..our luggage not yet recd..medicines were there along with other things.We need baggage and compensation for this irregularity.

I webchecked-in for seat selection and meals on board in the flight SG-328 (scheduled on 11 March 2023) on 09 March 2023. Payment due(Rs. 549) is debited two times from GPay(at 7:14 PM) & PhonePay(at 8:02 PM) but didn't get any confirmation from Spicejet.
I need to get resolved this issue immediately as I have to book and confirm my ticket for the same.

SpiceJet has once again rescheduled a flight. It has been very common case with SpiceJet that they put up a flight at the cheapest rate and then reschedule the flight giving some unacceptable reasons.
This time its flight number SG 695 which was scheduled to depart on 5th April at around 08:40 pm which is rescheduled to 06:40 am.
Fortunately the change is announced a month before.
But this has been a regular case with SpiceJet.
As the Airlines company is not able to function to the customers satisfaction, its a humble request to DGCA to look into the matter and PERMANENTLY BAN the Airlines from functioning on Indian Airbases.
We as a country are trying to be at our best in all fields and this one Airlines company SPICEJET is trying to defame us in the field of Aviation.

The below email was sent on the 31st Jan 2023 but until today I have not received a reply.
The mentioned that the refund has been done to their spicejet office/agent in chennai airport but did not provide the contact no. So how am I supposed to contact them?!...
None of the numbers available online are in service. Seriously you got to be kidding me Spicejet...what a horrible service!!!
Flight keeps getting rescheduled...we are foreigners who have booked our tickets and planned our trips accordingly. We can't keep changing our schedule just because Spicejet is unable to keep up to the initial timing..3 reschedules on the same day!...

Hi there,

I have sent an email earlier regarding my refund from a delayed flight.
I was told that the refund has been done to the spicejet office in chennai airport.
I have not received it yet and would like to get the contact number for the agent in chennai domestic airport as all your numbers displayed on the website is not in service.
I realised that spicejet takes forever to revert on anything so I hope you will be quick in sending me the contact no.as i think its quite a simple and straight forward info.

Thanks,
Rewathi

I tried to modify my booking of a spicejet flight on 26.01.2023 with Pnr XGT9RA.

After 3 unsuccessful attempts of 4422 by my side to Spicejet in which all the times payment was deducted from my account, i had to finally pay 4764 from account ending 4500 via UPI (reference number[protected] to Spicejet on call and only then my itinerary got changed.
I would like to mention that the amount for three of the payments was deducted but no change shown by spicejet.
One from account number ending from 4500 (reference number[protected]
and another from ending 7809 (reference number[protected]
Screenshot is attached.
1 transactions from UPI of same account to UPI- SPICEJET LIMITED- mbk98333spicejet.[protected]@icici- ICIC0DC0099
Date of transaction- 26/01/2023
Bank name- HDFC BANK
Transaction reference number/ Order Id:[protected]
Amount debited- 4, 422
Kindly issue the refund as soon as possible.
This is very frustrating and not customer friendly. Kindly look into the matter and resolve the issue.
Issue the refund.
For the 3 failed modifications amount was deducted and i have received refund for 2 of these and a refund of one is pending and its been more than 25 days. Kindly issue my refund as soon as possible. It is now getting more frustrating and out of hand. Refund has to been issued for the upi transaction. Details are
• Mobile number- [protected]
1 transactions from UPI of same account to UPI- SPICEJET LIMITED- mbk98333spicejet.[protected]@icici- ICIC0DC0099
• Date of transaction- 26/01/2023

• Bank name- HDFC BANK

• Transaction reference number/ Order Id:[protected]

• Amount debited- 4, 422

• This has not yet been credited to my account. Kindly refund as soon as possible.

• It is now getting out of hand and frustrating

Issue the refund immediately.

I have booked the tickets on 15/1/23 for dubai to pune return (traveling dates 1/7/23 to 26/8/23) from SpiceJet airlines. As it was being booked with credit card issued by UAE bank. Payment of AED. 2698.10 deducted but airlines have not issued me the ticked instead cancelled my PNR. UCU8GZ. We have called and mailed them so many times. But only they assure us but no refund against the ticket cancellation. Kinly help to receive the refund.