I am writing to express my utmost disappointment and frustration regarding the recent experience my parents had during their journey with “Spice jet” .The purpose of this letter is to formally lodge a complaint about the significant delay of their flight and the subsequent missed connecting flight, resulting in unnecessary inconvenience, financial loss, and emotional distress.
Flight Details:
- Departure: SRX (City) - DEL (City)
- Flight Number: SG8475
- Date: [Date of the flight]
- Delay Duration: More than 3 hours
Connecting Flight Details:
- Departure: DEL (City) - MUM (City)
- Flight Number: UK993
- Date: [Date of the connecting flight]
First and foremost, I would like to emphasize the lack of communication and transparency exhibited by spice jet The flight SG8475 was delayed for more than 3 hours without any prior information or updates provided to the passengers. This unanticipated delay caused my parents significant distress and uncertainty, particularly considering my father's status as a senior citizen and my mother's medical condition. It is disheartening to see the airline fail to prioritize the well-being and comfort of its passengers, especially those who require extra assistance.
Moreover, the consequences of this delay were far-reaching, as my parents missed their connecting flight UK993 from DEL to MUM. The cost of rebooking another flight from Delhi to Mumbai amounted to approximately INR 27000, which is a substantial financial burden for my family. The airline's failure to ensure a seamless connection has not only resulted in financial loss but has also caused unnecessary mental and physical strain on my parents, who were already dealing with the challenges of senior age and medical issues.
Given the circumstances, I kindly request that spice jet takes immediate action to address the following:
1. Compensation: I expect you to reimburse the full amount of INR 27000 incurred for the rebooking of the missed connecting flight, as well as any additional expenses my parents may have incurred due to the disruption caused by the flight delay.
2. Apology: I request a formal apology from spice jet to my parents for the inconvenience, distress, and physical discomfort they experienced during their journey. An acknowledgement of the emotional and physical toll this incident took on my parents' well-being is crucial to restoring their faith in your airline.
3. Improvement in Communication: I urge “Spice jet” to reassess its communication protocols and ensure that passengers are promptly informed of any flight delays or schedule changes. Transparent and timely updates via SMS, email, or announcements at the airport would greatly enhance the passenger experience and minimize the anxiety caused by uncertainty.
I hope that “Spice jet” takes this matter seriously and acknowledges the impact of its actions on its customers. I trust that you will address this complaint promptly and provide a satisfactory resolution to rectify the inconveniences faced by my parents.
I expect to receive a response from spice jet within reasonable time frame from the date of this letter. Please provide a detailed account of the actions taken to address my concerns and the proposed compensation. Failure to respond adequately to this complaint may result in further action, including seeking legal remedies to recover the financial losses and emotional distress caused by this incident.
Thank you for your attention to this matter. I trust that spice jet will take the necessary steps to rectify the loss occurred.
