SpiceJet Complaints & Reviews

Dear SpiceJet,

My luggage was badly damaged during a recent flight on your airline, and I have obtain guidance from your Airport staff (Sindu V) for further assistance and help in getting the appropriate compensation. Please help me resolve this situation immediately.

On Jan, 4th, 2023, I travelled from Pune Airport to Bangalore Airport on SpiceJet Airlines, Flight SG 532; my PNR/Booking reference number is PDSSCW. I checked in 2 bags at Pune, and arrived promptly to reclaim it at the baggage carousel (Number 6) at the airport in Bangalore. I was shocked at the condition of my 1 big suitcase, my hard shell suitcase was cracked right from midway through the top handle-end of the suitcase. The damage to the suitcase were not typical of routine handling; they were clearly abused and damaged during the flight/offload. It had major crack at 3 places, and made it very difficult for us to finally carry it back home.

The current replacement cost of the damaged suitcase (Carlton – Anti-theft zipper polycarbonate, Big size) is approx.. INR 12000/-

I have been a loyal customer of SpiceJet Airlines for years and have never had a problem like this. I was very disappointed by this type of service (and damage) from your company. In addition to the reimbursement described above, I also expect that you will speak with the ramp personnel responsible for the damaged condition of my personal property.

Please call me (+91 [protected]) with confirmation that my request will be honored. I am also attaching the photos as directed by the staff at the airport.

Sincerely,

Deepika Kumar Dhand

+91 [protected]

[protected]@gmail.com

Dear Customer Care,
I have booked an air-ticket on 20th Oct 2022 for the month of December through my Mashreq Bank Credit Card. Due to Spicejet online page error i got a warning message saying that payment was not made yet and to resend it. So i resubmitted the payment form again thinking the amount is not deducted yet and gave credit card details again and i got deduction for 2 times for same PNR No: CIHU4R cost of AED. 1495.40/-.

Please look into this matter and kindly refund my second time deduction amount of AED. 1495.40/- at the earliest.

From,

Customer Name : Cynthia Selvaraj
Mobile NO: [protected]

Card transactions Statement Report

Card Holder Name MS CYNTHIA SELVARAJ
Card Number 5241XXXXXXXX6215
Card Type P
Account Currency AED
Account Holder Address DUBAI, UAE 00 [protected]
Card Transactions for the period 17 Aug 2022 to 17 Oct 2022

Date Description Currency Amount Local Currency
14 Oct 2022 SPICEJET LTD AED GURGAON[protected] AED 1495.40 -1537.12
14 Oct 2022 SPICEJET LTD AED GURGAON[protected] AED 1495.40 -1537.12 ◄
14 Oct 2022 OCCASIONS SHARJAH[protected] AED 75 -75

Hi,

My name is jilu joseph. I have booked a flight on Feb 5th dubai to kochi, flight number Csg 17 which delayed 8 hours without any notice . When we arrived in the airport, the status of the flight had shown as "Open". They don't arrange any temporary accommodation or food facilities for the customer which is nit professional and ethical.

Please take the nessessry actions.

I’m travelling from several months an than I arrived in India. After one month on mainland and the last week spent on Andamans Islands, I had a flight from Port Blair to Kolkata and a connection flight from Kolkata to Bangkok.
Once arrived in Port Blair Airport, the employees told me that, not having an immigration office there, I had to take my backpack in Kolkata and check-in again.
Fine.

Arrived in Kolkata and collected my bag at 13.45, I move to SpiceJet desk for the Check-in the flight for Bangkok (SG43) scheduled for h15.45

After a long wait in queue, the guy at the desk (you can check the employees’name from my boarding pass issuing time) communicate me that if I would enter in Thailand, I should need to have and show them the Hotel reservation, Health insurance statement and a confirmed flight out of Thailand in one month.
I was pretty sure that having an Italian Passport, I didn’t need a VISA for Thailand (up to 45 days) and I tried to explain this to your desk-employee.
His answer was just:
‘even for Italians is mandatory!’
I asked him several times if he was sure, but he was inamovable.

So I said ‘ok let’s check-me in and if I’ll need, I’ll buy a flight ticket at the Visa-office in Bangkok’
No way, the clerk didn’t want to let me get the flight without the required documents.

At 14.45, with the plane leaving soon, I found my self in the senseless situation to buy an useless flight from Bangkok to Vientiane (that I would never use as I will continue my travel by land to Laos and then to Vietnam) just in order to take my plane for Bangkok!

A few hours ago I arrived in Suvarnabhumi Airport and at the Passport control gate, the girl simply told me ‘No Sir, you don’t need anything. As per Italians citizens, you’ve 45-days visa free’ …

after many emails, customer service continues to apologize for the delay of the flight…. no refund, no communication from management even in Cc. embarrassing non-management of the problem and indeed, general ignorance, beyond stupidity

They’ve all the documentation

Just a Scam

I’m travelling from several months and than I arrived in India. After one month on mainland and the last week spent on Andamans Islands, today I had a flight from Port Blair to Kolkata and a connection flight from Kolkata to Bangkok.
Once arrived in Port Blair Airport, the employees told me that, not having an immigration office there, I had to take my backpack in Kolkata and check-in again.
Fine.

Arrived in...

Dear Sir,

PNR: Q9MPRC

With reference to the above subject and PNR no. I would like to bring to your attention that Spice Jet has not refunded the amount since 3 years.
I booked an air ticket with above PNR no. on 28th February 2020 and travel was planned for 17th April 2020 to Kochi and back on 25th April 2020 to Dubai.The flight was cancelled due to pandemic situations and I was eligible for full refund. That didnot happen until now.
Every time I sent an email, they say to wait since the issue is escalated to the higher authorities. I approached customer care, customer relations India and Dubai, Refunds in Spice Jet, Appellate Authority etc. All of them have the same answer and they have no shame in asking customers to wait. It has been 3 years since I am waiting for the refund. Refund of AED 1, 200 is not a big deal for a company like SpiceJet but for me, it is hard earned money.

Please see the latest email from Spicejet on Nov 2022 and the content is the same since years.

"PNR: Q9MPRC

Greetings from SpiceJet !

This is in reference to the trailing mail.

We regret the delay in refund and sincerely apologize for the inconvenience caused.

Please note that we have already forwarded your concern to the relevant department to process it on priority.

We shall share the refund details once it gets processed.

Assuring you of our best attention at all times.

Thanks & Regards,
Jasvinder Kaur
From the Office of Appellate Authority, SpiceJet Ltd"

Kindly look into this issue amidst your busy schedule so that I can get the refund without further delay.

Regards

Laya Oommen

I have cancelled my Airticket when SpiceJet rescheduled the flight in Oct 2022.
I have requested for refund to my Bank Account & have been waiting for the last 3 last months to get the refund and there is no proper response

They claiming the funds has been processed & i did not receive any funds in my bank account and I have shared my bank statement to them as a proof.
My concern is why they are not providing transfer/swift copy for a proof, if if processed then, i can cross check with my bank it will be very difficult to track with bank,
if they provide such proof after 6months or 1 year

Email: muniz.[protected]@gmail.com

Hello,

I had a flight from Khajuraho to New Delhi today scheduled at 5:40 pm.
When I reached the counter, the female with the name “Aasna Hashmi” did the worse that she could. She said my baggage is heavy, check in is close sand I have to pay 4, 000₹ (the actual cost of a one person flight) if I need a boarding pass. She did the same thing from the customer who was ahead of me and I saw him paying 6000₹ extra.
- Please note for the same flight, I had traveled with a heavier bag and they took my bag near the plane where the crew is present. With absolutely no hassles.
- On the other scenario, the same flight had accepted me when I reached 30 min prior the scheduled departure time.
- I have also seen MLAs arriving 5 min prior and boarding the flight with no questions asked on check in counter being closed.
- the most shocking part was my bag became completely empty when it weighted 7 kgs, the most shocking part. It felt as if they have tampered their weighing scales so customers have to pay more money to compensate for the empty flight.
- this flight flies usually empty with empty seats every time.

With this whole experience I feel this was a strategy to harass customers make them pay more and make up for the empty seats.

This is utterly disappointing and the worse customer experience ever. I am filing an official complaint on this channel and would like this to be resolved. For those of you are wondering I had to keep my clothes with a coffee counter with a promise to pick them up jn 2 weeks. I am a frequent traveller to Khajuraho from Delhi, another reason to be disappointed by this crew to treat the customer in this way.

Appreciate the response immediately

Thanks
Anjali

I bought a ticket from Bangalore to Jharsuguda which was on 14th June 2022 and at Bangalore airport, I paid 3, 300/- rupees via credit card for the extra luggage weight.
Due to some technical issue, the flight on 14th June got delayed and I was not able to travel on that day so SpiceJet has rescheduled my flight for 15th June (On 15th-June-2022 my luggage weight was under the given limit).
But on the 14th of June 2022, only I raised the complaint to the SpiceJet helpdesk at Bangalore airport to give me a refund and they said that it will take approx 21 days to initiate the refund and I'll get my refund back to the source of payment(My credit card).

After that, I also called SpiceJet customer care more than 7 times, and every time I got the same response "We have escalated this to our backend team and they are looking into this. Please wait for the next 21 working days. You will get back your refund."

I have also written multiple emails to SpiceJet at [protected]@spicejet.com and from there also I have got the same reply.

Now more than 6 months have passed and still I am waiting for my refund. I have no clue when I'll get my money back.

Spice jet canceled my ticket TC5YQJ for an April 8, 2020 fight due to the pandemic. I requested a refund on February 8, 2021. I have sent NUMEROUS emails to:
[protected]@spicejet.com
[protected]@spicejet.com
ajay.[protected]@spicejet.com
kamal.[protected]@spicejet.com

We are approaching a 2 year mark for a refund. Below is the response I get from my once or every other month request.
Just HORRIBLE customer service!

PNR No: TC5YQJ

Greetings from SpiceJet!

This is with reference to your trailing email.

We are looking into your concern and we shall get back to you with an update accordingly.

Further, we would appreciate your patience in this regard.

Assuring you of our best attention at all times.

We waited in airport for 2 hr. After boarding also, the waiting time was more than 1 hour. The reason for delay was not practical since we waited for he passengers to board from a flight which was already delayed. This might hamper the connecting flights for the passengers in this flight

Flight no SG8152

Dear Sir/ Madam

I have made payment on 23 Apr 2022 to your UPI ID cf.[protected]@indus from [protected]@paytm from Paytm Payment Bank for Rs 546/- towards web check in vide UPI reference no[protected]. The amount was transferred to your UPI ID but the web check in failed.

I request you to refund the amount as soon as possible through appropriate channel.

Details against the above PNR as as under

Mr Gunanidhi Singha Mahapatra
Mr Tanmay Singha Mahapatra

I have booked ticket for my Mother under PNR#PJ7BE for an amount of around INR 15000 which I have to cancel it due to some reasons. As per policy they have deducted cancellation charges of around INR 6000 and balance INR 9000 they have kept under my mother name to be used for future ticket. Now My mother surname got changed and when I am trying to utilize balance amount, system not allowing to use. So I approached customer care of Spice Jet...

I was charged twice on 7th Jan for a booking once on my credit card which according to site did not go through due to error in SpiceJet site then on my debit card. Credit card company says amount if credited to SpiceJet but at SpiceJet all I get is our systems down please write to this email that email a case number no call nothing . Worst service no worry about customers . Case number is 10282239

My name is Niteesh Bhargava and PNR is VIT44U.

Today at 17th January SpiceJet suddenly cancelled flights before 2 hours.

SG 2872, January 17, 2023, Mumbai (Terminal 2) - Jabalpur (Terminal 1).

When I asked for refund airport staff said they have processed the refund and it should come through email or SMS.

It’s been 6 hours since now and no communication has been sent to me regarding...

I lost my checked in baggage on 9th January 2033 on my flight from Dubai via Delhi to Bangkok. Even after contacting customer relations of Spicejet no one got back to us. We had the most important items in our bag and no one cares?? This is your customer service? This horrible service has costed us lost of thousands and worst flight experience ever. Where is our bag? It’s lost since more than a week and no one cares to find it and revert back to us?? FIND US OUR BAG.

Spicejet team if you do, by any chance - contact us on [protected] - Pankaj Jain (my fathers number)

Ref: Ticket Booking reference No.[protected] PNR.M8429V

With reference to the above subject, we wish to state that as follows:
We purchased an air ticket for the sector Kochi to Goa on 08.09.2022.
We paid by American Express Card ending No. 04006.
An amount of Rs.44728/- was charged to our account.
The booking was made by Suresh Ragunath on his American Express card.

On 2nd Dec 2022, we noticed the same charge under the head spice jet Gurgaon reflected on the Amex statement for Rs.44728/-

Again on 27th Dec we noticed another charge again for the same amount under the head Spicejet - bill desk Gurgaon.

We request you to correct the mistake and reverse the charges made on.
Please note that the amount has been wrongly charged and is also irregular.

Also note that we will not be making the payment to the card provider until we receive the same from your end.

In case you need clarifications you may call the following
Mobile number: [protected] / [protected]
MS.Vijaya

Thanks
Suresh Ragunath

We have travelled through Spicejet from Delhi to chennai on DEcember 31st 2022 in 6:50PM flight with PNR-KCR6QJ.We have give 4 bags in checkin and received an email on successful checkin.Upon arrival in chennai at 10PM on same day, we found that one bag out of the 4 was not delivered from the airlines.We have raised an complaint at the airport with all the details of the bag.The assistance staff and the help desk staff were very careless in giving any reponse and gets angry if we ask for any update.They say what can we do if your bag is missed.They are asking to wait with patience but no one gives any status update since these 10 days.
We got valuable and important clothes in the bag which are very important to us.

Note:At delhi airport the executive who took the checkin baggage was not fully educated on the procedure.She pasted wrong checkin details on our boarding pass.When asked she said sorry and said there is no problem with that.
We doubt she would have pasted a wrong details on the chekin bag as well.
We are really struggling to get any answer from the Spicejet management.They dont respect the customer or have any curtesy towards our situation.They say we are still seraching since 10days.
We have escalated to the nodal officer 5 days back.They did not reply at all.

Iam Stephy paulose had reschedule my travel on November 6 And My Account was debited by 527Aed but not rescheduled the ticket.
Now 2 month finished. Many time I follow up with spice jet line I didn’t get any refund not yet
My pnr is RJ58YH

Iam Stephy paulose had reschedule my travel on November 6 And My Account was debited by 527Aed, but until now I was not get any information or Gmail whether my flight has rescheduled or not
My pnr is RJ58YH