SpiceJet Complaints & Reviews

Hi Team,

This is regarding PNR No. : ZYDZKS / ZINPWX Dehradun to Delhi flight on May 24. The flight was delayed and the spicejet employees in teh airport cancelled the boarding pass and assured us that we will receive the refund within 10 days.

I have been chasing them since 6 months now and they are just avoiding the refund.
Tried to reach to all levels of grivenace addressal but the [protected]@spicejet.com and [protected]@spicejet.com are not even replying.

Please help us to get my refund from spicejet.

PNR NO-L9U1US
I have not received replies or updates for the mail which i sent on 3 days ago..
Even the nodal officer number is not connecting and their executives are too rude

On October 4 2022, I tried to book flight from DXB to CCJ. But the amount is deducted from my account and I did not got any ticket details. I am contacting customer care for last 2 months. Only thing they are telling is they are working on my problem and requesting some more time. This is not acceptable. Because of there server issue I am losing my time and money.

With very dissapointment
Jishnu Jayasankar

My name is Yogesh Pajwani and my contact no is [protected]. I has booked spice jet flight for sector Mumbai to Jabalpur. For date 12.11.2022 Monday. Flight no SG-2872.
Airline PNR no. IJHH7B. The flight departure time was 11.25. Due to heavy traffic (From Kandivali to Airport T2) in spite my auto vala tried very hard I managed to reach Airport at 10.59. Spice jet guy called me at 11 and at that time i was at security check. I informed I am in airport and at security check and coming immediately. He confirmed but when I reached at boarding gate he denied for boarding exactly at 11.17PM. The flight departure time was at 11.25 but for creating early departure impression they closed the flight doors 10 mnts before. If they would have allowed me to reach at flight I would have reached there before departure time. But they compelled me to miss the flight in spite many request. They passed the time in arguing with me which could have been the utilized in making me reach at flight. Sir I lost 6900 Rs and also lost one business deal of 26 lacs due to missing flight. Request to analyse the matter and take stringent actions against the company for having no value for customer's time and their schedule. The airlines staff is very rude and not at all co- operative. It was possible to get me in to flight but still they did not support. All the related documents are available with me which can be sent on demand.
Kindly help getting me justice in this matter.

My name is Yogesh Pajwani and my contact no is [protected]. I has booked spice jet flight for sector Mumbai to Jabalpur. For date 12.11.2022 Monday. Flight no SG-2872.
Airline PNR no. IJHH7B. The flight departure time was 11.25. Due to heavy traffic (From Kandivali to Airport T2) in spite my auto vala tried very hard I managed to reach Airport at 10.59. Spice jet guy called me at 11 and at that time i was at security check. I informed I am in airport and at security check and coming immediately. He confirmed but when I reached at boarding gate he denied for boarding exactly at 11.17PM. The flight departure time was at 11.25 but for creating early departure impression they closed the flight doors 10 mnts before. If they would have allowed me to reach at flight I would have reached there before departure time. But they compelled me to miss the flight in spite many request. they passed the time in arguing with me which could have been the utilized in making me reach at flight. SIr I lost 6900 Rs and also lost one business deal of 26 lacs due to missing flight. Request to analyse the matter and take strigent actions against the company for having no value for customer's time and their schedule.

Currently my brother got selected on spicejet as security trainee later on out of the three people got selected they have given hr calls to other 2 and in my brothers place they have recruited someone else and said my application is on standby The officials of spicejet are doing fraud by recruiting the people of their circle and avoiding those who are selected on merit.

On November 19, 2022, at 11:10 a.m., I was denied boarding at Mumbai T2 Airport by SpiceJet staff. They refused to check me in and denied me boarding. The flight's departure time was 12:00 p.m. I have requested them a lot, but the staff was so rude they even scolded me. My previous experience with SpiceJet was so good. I traveled from Srinagar to Delhi, and the airport staff supported me. This experience was so bad and distasteful. I have no hotel now, and I hardly have any cash to go anywhere and have food. I need a full refund from Spicejet plus my accommodation charges, travel expenses, and food charges because boarding was denied. Please assist me as soon as possible; I require assistance. I'm attaching documents for reference.
Regards,

Paid $1752 US for flights on 4/9/2020 (PNR):TC5YQJ. Booking date was 12/5/2019/ Flights were canceled due to COVID. I have since sent 20+ emails requesting a refund. Contacted customer relations, NoDal officer, Ajay Singh, Kamal Hingorani all to no avail. PLEASE help! I get the same response every other month:
Please be assured that we are carefully looking into your concern and shall get back to you soon with an appropriate solution.

Your patience in this regard shall be highly appreciated.

Dear Team
I am Sakshi travelled today( 12/11/2022) from Chennai to Delhi in flight SG8208, Ticket # 96608191.

* First Issue
The ground staff was totally hopeless .
I was having four bags

1.Laptop bag
2.Ladies purse medium size
3.One small American tourister
4. One medium sized bag

* My 3 bags were less than 22 kg including laptop bag excluding Ladies purse

* The girl sitting on the ticket counter told me to adjust the things in two bags as your total weight is not exceeding the limit.

* I did the same, I opened my bag infront of everyone, disclosed personal things to everyone.

* After adjusting things in two bags one checking & one cabin bag the girl told me to weigh Hand purse also which will never ever done by any airline .

* cabin bag weight was 15 kg & cabin weight was less than 7 kg .

* After including weight of hand purse the lady told me to pay rs1000

* My concern is if I had to pay rs1000 then why the mental harassment done to me by YOUR STAFF fir half an hour by opening bags and adjusting weight in front of everyone.

* The one male staff was very rude 😒, when I asked him why only for me they did this

*There were other passengers also, but they din't weight their handbags .

* in the cabin they went with two bags .

* Personakky I feel fpr Tamilian they were partial and as I was Hindi speaking they targeted me to pay rs1000.

2. Second issue

I received broken bag after paying rs 1000 cost ( American Tourister )worth rs 6000

3. Third Issue
I have booked breakfast by paying 400 rs, but in turn I got fried Poori + Aloo + fried cutlet

Please let me know that nowadays days who is having this kind of food. As a BP patient I have to eat this food forcefully.

Really for the first time throughout my life I have faced these kind of issues by travelling with Spice jet .

Regards

...Kindly find attached the pic of my bag which i was not allowed to take inside the
* cabin...I requested to take one bag inside the cabin along with hand bag

* broken bag after travelling in Spice jet flight
Show quoted text

Travel date 4th jan 2022
Delhi -CCU SPICE JET SG8263
Mishandling of luggage which resulted in total damage beyond repair

They are faking refund and everytime send same mail when ever I do follow that they have refunded the amount.
No credit has happened till now proof of which has been shared with them multiple times - mail from my banker and account statement

Hi I am Aathira Pavithran who had booked a flight with SpiceJet from Guwahati to Mumbai halt at delhi on 13th November. I would like to complain about the service that the airline is providing. The seat where I was seated was in front of a defective seat the recliner of the seat was coming till my face and even after complaining from Guwahati the issue was not solved. I was asked to wait till delhi for the issue to be solved and was offered another defective seat of which the table was broken. To my surprise the engineer came in delhi after repeated complaint and said that it cannot be fixed. The attendant could not even give another seat as the flight was full and I had to sit in that seat.Also in delhi were informed that the captain who will be flying the aircraft is late as he was in another airline which got delayed. We were not even offered any kind of food and all passengers were boarded in the flight without any intimation of the delay. Pathetic service. I would like to claim compensation for the same from the airlines as I had a horrible experience. PNR SB84PP flight number SG8169.

PNR - PCZ8MM
Flight Timings: 20:40 - 23:15 hrs
Date: 11, Nov. 2022

My one bag is Missing and i complained. Today i recieved a mail where showed me that my is delivered in my address but I don't get my bag till now. Please help to find out my bag. Where is my bag? Please let me know it's a request to you, it's not done without any Id proof how can you delivered it. Who is the responsible for this? Tell me please

PNR:- W6PUYB
Flight no:- SG 767
Passenger Name:- Abhishek Kumar

I traveled from Patna to Bengaluru on Friday, 11th Nov. In the Bengaluru Airport, I have been told that they have not brought my baggage due to some weight constraints of the flight.
They told me to fill out the baggage irregularity report and that they will bring my baggage to my address by Saturday, 12th Nov by evening.
But, I still haven't received it yet.
They have also provided me with a phone number:- [protected], but this number is continuously out of network coverage.

Hi, I had a very bad experience with one of the Spicejet check in counter staff at Delhi Airport T3(12-NOV-2022, 11AM). She told her name as Aakanksha, don't know whether it is correct or not. At first she tried to charge for the extra bag(which I already paid in advance), then try to charge for 1 kg overweight. She is not even giving us option to adjust the luggage to cabin luggage, which is very light. Really frustrating and disappointing. This kind of behavior disturbs the passengers moods while traveling. She even threatened to put a comment on their system against my behavior. Please take necessary action so that other passengers can travel peacefully.

4th Oct 22 - Tried making booking (Jaipur to Dubai) on the 4th Oct, was charged 836.80 AED (18500 Rs.) but did not receive the booking.

Called the customer care Isha same time from Dubai number for almost 16 mins (costed 707 Rs) and informed that my card was charged however did not receive booking, she asked me to make booking again so charged again 836.80 AED (18500 Rs.), and she mentioned that previous amount 836.80 will be refunded back to your card in 24hrs.

6th Oct 22 received reply from Ghazala who stated that they are looking into the issue and will resolve issue, i emailed back to her on the same day but no response.

6th Oct 22, in the evening called the call center again from Dubai number (costed 810 Rs.) and spoke to the agent Muskan who answered in the same robotic way that it will take 24-48 hrs. and she cant do anything else.
So, long story short, pls refund the money asap.

Its been 45 days now and moeny not refunded as promised.

Bhupendra
Dubai

While traveling from Patna to Bangalore, i found my luggage broken and had scratches all over it.

Pre booked meals on PNR XFMH3A for 3 passengers done during web check-in on 3rd Nov 22 was not served by flight attendent, They said ur name not in list and not mentioned on boarding pass, I paid Rs. 1020 by my icici credit card on 3rd Nov at 8.45 to 8.50 p.m with transaction details [protected]. So kindly do needful to refund the amount and reason for not serving meal on board flight.

I bought ticket for Delhi-Goa-Delhi tickets ( Ist leg PNR M891KI travelled on[protected] and return leg PNR UFCFKD travelled on[protected].I purchased Rs.525 add on meal service for both ways. The meal was reflected on outbound journey ticket but not reflected in bound journey ticket, but the meal purchase amount of Rs.525 was shown in the ticket price. I was denied the paid meal in the Goa-Delhi sector on[protected]SG 8646) and was compelled...

Hi,

I had booked 4 flight tickets for Bangalore to Pune flight no bearing (SG 615) on 11th may 2022 Wednesday, the flight was supposed to depart at 9.15 am and it got delayed by 1 hour after we boarded it saying there is a technical error in flights navigation system again after sometime they told us to deboard as the flight got cancelled and they informed that there is no immediate alternate flight flight available on the same day, so we were asked to cancel the flight, they told we will receive a full amount refund of the ticket within 10 working days, after continuous follow up and complains its been 5 months now still we haven't received a single rupee so I am registering this complaint hoping that i would get my money back with interest as told earlier by the customer care executive spice jet .
complaint no[protected]

I have booked a ticket to Dubai from kochi on 09 12 2022 and the PNR is TGY9VQ. Ticket was booked on 04 11 2022.Within few hours after booking they have sent a mail that the flight is rescheduled from 15.40 to23.15 ie a delay of 8 hours.This is not acceptable to me and I have decided to cancel the ticket.Now it is shown that about rs 4500 is deducted towards cancellation charges.The cancellation is not at my instance but due to the issues of the airline.Also it is advertised that if the delay is more than 6 hours full payment will be refunded.In this case delay is 8 hours and I am entitled for full refund. So permit me full refund and i should not be penalised for selecting spicejet for a journey.If full amount id is not paid I will be approaching consumer court and you will have to spend more.