SpiceJet Complaints & Reviews

From: sajan joseph Sent: Tuesday, October 26, 2021 12:07 PMTo: NodalOfficer Subject: Fw: Fw: Refund for cancelled flight @ 1/8/21

From: sajan joseph Sent: Tuesday, October 26, 2021 12:06 PMTo: SpiceJet Customer Relations Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

STILL NOT RECEIVED THE PAYMENT
HOW LONG THIS WILL BE STRECTCHED ?

From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Monday, October 11, 2021 8:19 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

We would like to inform you that due to some technical glitch online bank transfer is still not initiated towards the given bank account details. Kindly note that we have raised the request again with the concerned team to process the online bank transfer on priority.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

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[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 07/10/2021 17:08
To: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

From: sajan joseph Sent: Thursday, October 7, 2021 11:36 AMTo: SpiceJet Customer Relations Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

STILL NOT RECEIVED THE PAYMENT


From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Wednesday, September 22, 2021 8:48 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to inform you that we have shared refund mail on 16Sep, kindly consider from that date.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

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[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 21/09/2021 12:54
To: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21


Refund mail is sent on Sunday, August 22, 2021 10:29 AM

still not 15 working days ?

From: Customer Support Dxb Sent: Sunday, August 22, 2021 10:29 AMTo: sajan joseph Subject: Re: Refund for cancelled flight @ 1/8/21


Dear Team,

Greetings from SpiceJet !!!

Your request for full refund PNR: O6223L is processed. Please check for a refund amount in your original mode of payment within 15 working days.


For any urgent assistance please call us at our 24x7 helpdesk number +[protected] or +91 (0)[protected] or visit our website www.spicejet.com

Many Thanks & Best Regards

Deep Kumar Dasgupta

Customer Service Officer

SpiceJet Ltd Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE | P.O. Box: 21593 | Location Map

Tel # +[protected] Ext: 2Email: customersupport.[protected]@spicejetcom | Web: www.spicejet.com

From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Tuesday, September 21, 2021 4:06 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to request you to kindly consider from the date we send refund mail to you.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

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[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 18/09/2021 11:49
To: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Hello

You are telling 10/15 days since August 22, 2021
When ever WE SEND EMAIL AFTER THE SPECIFED TIME AGAIN TELLING THE ANOTHER 10/15 DAYS ?


From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Friday, September 17, 2021 11:32 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

As per our earlier email, we would like to inform you that the refund of AED 750.50 will be initiated towards the mode of payment within 10/15 days. Your patience in this regard is highly appreciated.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

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[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 16/09/2021 15:24
To: [protected]@spicejet.com
Cc: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

This is the same reply we received on Sunday, August 22, 2021 10:29 AM mentioned below
You have cancelled the flight 28th July without any information . ?


From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Thursday, September 16, 2021 5:12 AMTo: [protected]@hotmail.com Subject: RE: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to inform you that the refund of AED 750.50 will be initiated towards the mode of payment within 10/15 days. Your patience in this regard is highly appreciated.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

cid:image004.[protected]@01D74FE6.117CC160

[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 15/09/2021 16:21
To: [protected]@spicejet.com
Subject: Fw: Refund for cancelled flight @ 1/8/21

From: sajan joseph Sent: Wednesday, September 15, 2021 10:50 AMTo: Customer Support Dxb Subject: Re: Refund for cancelled flight @ 1/8/21

Hello Deep Kumar Dasgupta

Payment not yet received

REGARDS
ROHAN JOSEPH SAJAN

From: Customer Support Dxb Sent: Sunday, August 22, 2021 10:29 AMTo: sajan joseph Subject: Re: Refund for cancelled flight @ 1/8/21


Dear Team,

Greetings from SpiceJet !!!

Your request for full refund PNR: O6223L is processed. Please check for a refund amount in your original mode of payment within 15 working days.


For any urgent assistance please call us at our 24x7 helpdesk number +[protected] or +91 (0)[protected] or visit our website www.spicejet.com

Many Thanks & Best Regards

Deep Kumar Dasgupta

Customer Service Officer

SpiceJet Ltd Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE | P.O. Box: 21593 | Location Map

Tel # +[protected] Ext: 2Email: customersupport.[protected]@spicejetcom | Web: www.spicejet.com

On Thu, Aug 19, 2021 at 2:23 PM sajan joseph wrote:

ATTN : MANAGER

IT IS OBSERVED THAT THE REFUND IS NOT YET RECEIVED IN THE CARD ACCOUNT
APPRECIATE IMMEDIATE ACTION

REGARDS
ROHAN JOSEPH SAJAN
From: Customer Support Dxb Sent: Wednesday, July 28, 2021 12:38 PMTo: Rohan Joseph Sajan ; [protected]@hotmail.com Subject: RE: Refund for cancelled flight @ 1/8/21


Dear Guest,

PNR: O6223L

Booking cancelled and full refund is under process. It will get reverse to the same card.

Many Thanks & Best Regards

Manohar?

Customer Service Officer

SpiceJet Ltd Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE | P.O. Box: 21593 | Location Map

Tel # +[protected] Ext: 2Email: customersupport.[protected]@spicejet.com | Web: www.spicejet.com

LOGO

From: Rohan Joseph Sajan Sent: Wednesday, July 28, 2021 4:23 PMTo: customersupport.[protected]@spicejet.comSubject: Refund for cancelled flight @ 1/8/21

As the Flight is cancelled by SpiceJet please arrange 100% refund

Contact number : [protected]/[protected]

I booked a flight yesterday(28/7/21) for 1/8/21, PNR: O6223L/SG

Passenger Name : Rohan Joseph Sajan

ref:_00D36s6DE._5001Q1Fcq6f:ref

Why you are playing with changing the dates, second time I have scheduled my spicejet booking. Yesterday I did new booking and again repeat of this issue today. Why?
This time as well now a rescheduled message, I have exam on Morning monday. The flight is reaching now again on Monday afternoon, I will miss my exam.

Here are below details,
Due to schedule change, your SpiceJet flight to Pakyong has been revised. Here are the updated details: SG 567/SG 3222, November 21, 2021, Mumbai (Terminal 2)-Kolkata-Pakyong, 2120 Hrs-1140 Hrs.

I reached at Bangalore airport 1hour before the boarding time end. I know its my fault but then also its not required to make afresh booking for another flight .
I requsted for a wheel chair to Pryanka mam at the BANGALORE air port but she didn't provide me a wheel chair. At first she called a wheel chair but when the man came with wheel chair Pryanka mam told him to go by waving her hand towerd him. then she told us that " wheel chair is not coming at we requred time to bring wheel chair and now its already late. It better you make a fresh new booking it will cost just 17 thousand" . we requested for reshedule when the flight even not depurted also 30 min left for diperture
I have a short video . but you can understand better if you check CCTV recordings .
AIRLINE PNR : UY777P
ATIF ISLAM, MOB - [protected]

Hello,

I have received an email from you that due to a schedule change, your Spicejet flight SG 52 from Dubai - Pune dated October 31, 2021, has been canceled.

I have received an email from you that your refund was generated but I received the incorrect refund. That flight was canceled from your side, I did not cancel my trip. So I want to know why did you take charges for flight cancellation? I have attached my portal statement for your reference. Please check this refund status and let me know. I need a full refund.

Here are the details below :

Passenger Name: YOGESH MOHAN TONAPE
PNR: TEKM7Q/ SG 52
Departure Date: 31 October 2021
Booking Reference No: 32281683
Contact No: +[protected]C

My flight is at 3.25pm and flight name SG-8752
And they changed it to 9.25pm and flight name Sg-390.. please fix my timing to what i booked by myself

This is regarding a booking done on the name of Devoja Chakraborty, PNR A8LUUS Flight number SG 8130.
This flight was scheduled at 8:30 pm from CCU airport on 24th Oct, 2021. Then got rescheduled to 6:20 am from CCU airport on 24th Oct. Accordingly I have booked my ticket for international seminar where I have a connecting flight from Delhi airport.
Now, this evening agaon the flight is rescheduled at 13:00 o clock for 24th Oct, 2021. I CAN'T OPT THIS OPTION as I have a connecting next flight from Delhi by 10:30 am on 24th Oct, 2021.
Request you to connect me to any other flight as per the morning time around 6 o clock as I cannot change anything from the website as per the options.
Kindly treat this as urgent as this amount of severe inconvenience cant be expected from such a decent Air Service. Require a fast solution to this or kindly any contact details where I can explain the severity.

I'm a senior citizen...was booked on SG 705 from T3 Delhi AirportScheduled flight on 22Oct at 0805 .. reported to check in counter at 0400.. the staff reluctantly and very carelessly reported a server failure...it is now 0540 and were left stranded...the staff behaviour was shabby and unapologetic.. couldn't care less...all passengers are harassed and waiting...no place to even sit down... pathetic state of affairs...I will urge all my fellow passengers and all my contacts to NEVER EVER FLY BY SPICEJET...POOR RESPONSE AND CASUAL BEHAVIOUR OF STAFF...I WONDER WHEN THIS PROBLEM WILL BE RESOLVED...GOD ONLY KNOWS..

On 29th September 2021 I booked tickets from Dubai to Kochi. I paid through credit card, I received an instant notification from my bank that certain amount has been paid to Spicejet. On the other hand, I waited for almost 2 hours and yet I didn't receive any booking confirmation from spicejet.com. I spoke to an executive only to hear there was a technical error on spicejets website and they hadn't received any payment from my side. I sent an email to SpiceJet Customer Relations on 29th September with the original transaction ID from my bank and they replied to my mail stating refund should be visible on my bank within 10 working days. As I didn't receive the payment and ever since I have sending you reminder as well as my updated credit card statements as proof I haven't received any payments from spicejet yet till date.

Please look into this matter and help us to get the refund as soon as possible.

I cancelled a spicejet flight because it was rescheduled everyday before the boarding day(25th sept). It was mentioned that the amount will be refunded but is not yet refunded in my account. Also when asked customer support person, they told the refund was initiated on 2nd Oct and it is pending with 3rd party which is Paytm. To get the transaction details they asked to mail. Also when mailed to [protected]@spicejet.com to get the transaction details, did not get any reply from them as well. Case number raised is 08094151. After mailing them for transaction details it was told that within 3 business days they will respond but did not get any response either. When again called to customer support they told that they are sharing the details and kept call on hold and cut the call in middle. When tried again calling to customer support, call was automatically getting cut by them many times and which is very bad. Also the waiting time is 45 mins + which should be reduced. Almost 2-3 hrs are getting wasted to connect with customer support. They are not sharing the transaction details. Why?? Are they lying about the refund? Otherwise they must have initiated the refund request or shared the transaction details to me.

On 23rd September 2021 I booked two tickets to Jaipur to Amritsar. I paid, I received an instant notification from my bank that certain amount has been paid to Spicejet. On the other hand, I waited for almost 1 hour and yet I didn't receive any booking confirmation from spicejet.com. Being a frequent traveler I knew something went wrong, hence I called the customer care, after 30 mins wait, I spoke to an executive only to hear there was a technical error on spicejets website and they hadn't received any payment from my side. I sent an email to SpiceJet Customer Relations on 23rd September with the original transaction ID from my bank. On 26th September I received a confirmation from Navethi Natarajan that spicejet has initiated the refund, apparently they did receive the payment initially. My refund should be visible on my bank within 10 working days. As I didn't receive the payment I reached out to them and ever since I have sending them my updated bank statements as proof I haven't received any payments from spicejet yet.

Yet, I am to receive a proper response and my refunds.

Please contact me for more details and shall share more information as required by you to solve this matter.

On 23rd September 2021 I booked two tickets to Jaipur to Amritsar. I paid, I received an instant notification from my bank that certain amount has been paid to Spicejet. On the other hand, I waited for almost 1 hour and yet I didn't receive any booking confirmation from spicejet.com. Being a frequent traveler I knew something went wrong, hence I called the customer care, after 30 mins wait, I spoke to an executive only to hear there was a technical error on spicejets website and they hadn't received any payment from my side. I sent an email to SpiceJet Customer Relations on 23rd September with the original transaction ID from my bank. On 26th September I received a confirmation from Navethi Natarajan that spicejet has initiated the refund, apparently they did receive the payment initially. My refund should be visible on my bank within 10 working days. As I didn't receive the payment I reached out to them and ever since I have sending them my updated bank statements as proof I haven't received any payments from spicejet yet.

Yet, I am to receive a proper response and my refunds.

Please contact me for more details and shall share more information as required by you to solve this matter.

Dear Sir / Mam,

I am Pritesh Dudharejia. Writing this Email to register complain against Spicejet Airlines.

In the Month of February 2020, I have booked the flight fof Ahmedabad-Goa-Ahmedabad. Due to Covid travel restriction flights were not operational and so my trip got cancelled .
i waited till March 2021 for Govt Guideline and decision on flight cancelled status . Govt of India has circulated the guide line that Airlines has to refund 100% amount . so since April 2021 i am continuous following with Spicejet for the refund .i sent 50+ emails and 12 calls. each time Airline executives and nodal officers are giving excuse that they are working on my case . i have submitted all the requested documents 3 times but they are not initiating payment . i am surprise that after clear guideline from Govt Of India they are not at all paying refund and simply giving false commitments and excuses .
sometimes they said issue from bank or problem in bank transaction, now we have such great services from RBI / banks then how come it take more then 7 month to refund .
Please accept my complain and advise me the way forward to get my refund amount from spicejet .
Regards
Pritesh Dudharejia

Dear sir or mam

I am really sorry but I have to right down this words.Last 9years I constantly fly with lots of airline but never happend like this time. My last flight with spice jet flight no SG344 surat to Kolkata.my bag was totally damaged for irresponsible spicejet crew member.
I hope you will do something.i am corporate guest of your airlines

Thanks & Regards
Priyabrata karmakar
[protected]
[protected]@gmail.com

I am Subodh Kumar . Due traffic jam, i have arrived at Bangalore airport before 25 minutes. but spice jet flight is already on runway. this information I have received one of the spice jet staff on the spice jet desk on the Bangalore airport after request to accommodate my self in the flight. This is very pathetic condition created by spicejet airlines and spice jet staff is not able to accommodate in the spicejet flight. My flight is missed because not cooperation of spicejet staff and of traffic jam. please take necessary action, I am providing my flight ticket details for your reference.
Airline PNR-BDSJ6A
SECTOR- BANGLORE TO PATNA
DEPARTURE DATE- WED- 13 OCT2021
DEPATURE TIME :-12:10PM

Hi my name is saman.
My pregnant wife Arti Sajwan was travelling form Christchurch to Auckland then to Dubai then to deli to dehradun
When she reached to deli taveling from spice jet 15 October 2021 time 18:20 pm flight number SG 2033

Arti boarded the flight to dehradun and was seated to allocated seat. When she said she was felling sick and used a cup to throw up, because she is pregnant it’s normal to do so. Because of this she was Ascotted out of the flight and was told to stand in the corner. Due to this she missed her flight, she asked serval staff what’s going on, no one replied or told her anything, she was standing where she was told for 4 hours in this process she threw up some more and fainted. I saman her husband in new Zealand had to call all the way in India spice jet to enquire about my wife missing her flight to dehradun
After calling over 50 times they told me she was there I was shocked to hear my wife voice she couldn’t speak and kept asking to see a doctor and no one cared enough to answer her or provide her any medical assistance. Instead the staff named divya kept saying it’s not in our policy but we can refund the ticket or she needs to leave. My wife Arti Beeing pregnant stressed confused treated unfairly given no drink no answers, who was travelling on her own for the very first time. Her phone was dead and she didn’t have a sim for India .
After me calling and calling no one would give me a answer and hanging up the phone on me.
I asked why didn’t anyone take my wife to a doctor or a nearest medical Center after me asking then they said they have a medical Center within the airport
After seeing the nurse in the airport they said this is regarding your pregnancy.
After a fair amount of argument with spice jet staff they took her to the hospital and refuse to tell the reception that Arti is their passanger. Arti was fine travelling from New Zealand every time she had a feeling she was going to sick ( morning sickness also know as throwing up ) she would tell someone ( air hostess in the flight they would give her a cup or a bag, which is totally normal for a pregnant lady.
My question to you is
1) is this how your staff is trained to treat their customer ?
2) why wasn’t she taken to medical Center immediately when she asked, why did I have to argue with then over an hour for them to do so?
3) who takes responsibility of their customer ?
4) who takes responsibility causing stress to customer who is pregnant ?
5) why were the staff refusing to answer my phone calls and questions?
6) why couldn’t spice jet arrange then very next flight for Arti even when a mistake happened my spice jet staff
I want a answer as soon as possible
I’m very disappointed, disgusted, furious about the treatment my wife got from spice jet staff she was your customer why wasn’t anyone taking responsibility for her ticket luggage health

Making a pregnant lady stand for 4 hours without anything even a glass of water ofcourse due to all this stress her health was getting worse. This is inhumain.

I felt helpless all the way from New Zealand, I wasn’t able to help my pregnant wife and my unborn first child

Now she’s in a hospital facing complications due to the mental stress caused my your staff

I can be contacted on [protected]
Or email

Yesterday 16/10/2021 I have got a call and message that my profile is selected for airport ground staff job by Spicejet airlines and they said to pay ₹2050 for verification to the account named Airport Authority of India and I paid it..then they send me a link for online test and I attended it and after that they said I have been selected for telephonic interview for the very next day but they didn't called...so I just understood it's a fake call and message.
I have all the screenshots etc from beginning itself.
And also they said that the money is refundable if I'm not selected in the interview.
How can I get the money back??
Plz help me😔🙏🙏

Spicejet flight to patna is not recommended as the behaviour was in human, post onboarding their was no AC for almost initial 30 mins. Boarding was done 30 mins before and kept everyone waiting.

On top of that the flight was two seater and in horrible condition, can't imagine if this is safe even.

Hi,

This is Niranjan from Hyderabad.
Further to my discussion with Spicejet team and complain number 08080894.

With reference to my booking of Hyderabad to Delhi(Flight#SG8160) and Delhi to Hyderabad (Flight#SG817) dated 20th October and booking reference no. MBYVKXB3.
Number of Passengers#1
Name of Passenger# Niranjan
Date of Transaction: 16th October, 2021
Time of Transaction: 23:21
Amount is deducted from my HDFC account but I did not receive the PNR Number by SMS or Email or after transaction.

Ticket no :- RIDVSH
FLIGHT NO :- SG 296
I just do the webcheckinn from your website and than they deduct the money from my account .. and I don’t get my seat no .. I just Pay 1300/- rupees. So please refund my money back. I will try twice a time and I not getting a seat or anything . So I request you too please refund my money. Sir/Mam I also attached my transaction history.

My flight got rescheduled by spice jet abd when i asked to rescheduled it twice they asked for high charges. Spicejet is the worst flight i have been to. They anytime text you and reschedule the fight. And after rescheduling they are not sure of next flight. They never think of customer inconvenience.