SpiceJet Complaints & Reviews

Harassment by female staff during issuance of boarding pass for spicejet SG160 jammu to srinagar to mumbai ...she was v harsh and rude in her behaviour non cooperative...kindly consider the matter

Harassment by the female staff on duty while issuing boarding pass from jammu to srinagar for SG160 spicejet ...she was v rude and non cooperative in her behaviour ..name not noticed ...kindly consider the matter

My flight was dhaka to kolkata date on 05/11/2021 and schedule was 13:10 accordingly i have come airport and complete all formalities with boarding also after that i got informed that flight delay 5 hours . Why spicejet counter did not informed me?? and this not a good customer service. need to improve otherwise you will loose your customer like me.

Today we reprint our SBI Passbook please check this below line to My Bank uptodate ( upto[protected] Statement with bank passbook photo copy.
08/10/21 POS ATM PURCH OTHPG[protected]SP 08/10/[protected] Rs.43348.00 /-

This amount is deducted from my account to your website ticket booking time through payment gateway but until now I have not received my Payment Failure Transaction ID - DBKHBXUN

When i am deboarding from flights at Patna ( Bihar) airport on 04.11.21 at 08:05 AM my ipad left on my seat no.15A
My flight no.SG3723
PNR no.KY9Q2M

Case number: 08003300 already complaint registered with SpiceJet

I used Official SpiceJet Website on 30th September 2021 morning between 7:30am -7:45am to make a booking with below given details

Flight Details
Flight [IXE-DXB] on[protected]
and return [DXB-IXE] on[protected]

the process of booking went successfully until I was charged but then website redirected me back to home page. My credit card was charged 1941.30 AED.

I have already submitted bank statements and ticket details and was given case number but no action has been taken yet. They always reply to me saying the case is with financial department and we are waiting for response from them...

Please refund the amount deducted as month by month I am incurring interest on amount paid.

I booked a group return ticket from Chennai to Jaipur with Spicejet. The Airline cancelled the flight due to operational issues.

I am begging with the customer relations team for a full refund but the team is not providing any cash refund insttead they are offering a e voucher which I have to use it within the next 180 days, I do not reside in India and I will not have any necessity to travel through this Garbage airlines.

The team still not ready to refund the cancellation fee but they are happy to take money within few milli seconds from customers account.

Please do not take this airlines and they are the worst one that anyone can imagine. Hate this airlines to the core. Please do not take this airline and let them get grounded.

Its been 16 days and I have not received my refund amount for a non booked flight. As per the customer care email the amount should have been refunded in 10 days.

Even after multiple followups during last 1 year no sign of refund coming back.very pathetic customer support
Please refer pnr:ABRPKG

Me and my Husband had booked the flight from Bangalore to Bagdogra.Flight was scheduled at 5.55 AM .Due to unavoidable traffic jam we reached the airport late and to the spice Jet counter at 5.05 AM.Lady sitting at the counter took our baggage and for 10 min she didn't responded.When we checked why it is taking so long time she said that our luggage cannot be taken and we cannot be onboarded.We asked the reason .She said rudely that check in got closed at 4.55 AM.we stated her the urgency of reaching Bagdogra due to medical emergency but she didn't bother ed to even listen and said rudely to leave.We requested her to allow us to atleast board the flight and let our luggage go in next spice Jet flight.but she was so incoperative .hence we missed our flight.Because of this incident we have to undergo lot of mental harrasment and financial loss.We have to book other flight at a very high cost with different flight .we can see no reason for not allowing us to board the flight when the boarding was still not closed and web check-in was already done!!

We need clarification on this and we look for the refund of our ticket amount of Rs 11000.

Flight no SG327 PNR EEHPYQ Nabeel Shah and PNR F5I74L Benazir Afshan

Thanks
Benazir
[protected]

How dare to advertising on dhiwali with "no crackers" #tag...
Any plane running with white petrol or green petrol?
How much population coming from your planes...
Please do business with respect not negative things...
#idiot

I booked a Spicejet ticket for travel from Jaipur to Mumbai SG 212
(JAI - BOM)PNR HYMY4Z Passenger Name: Ashok Meena, 10 Sept 2021Dept 08:40 Hrs Arrival 10:35 But last minute I received a message from Spicejet that the flight from direct 2-hour flight to 10-hour indirect flight Via via. I called and canceled the ticket as not suitable for me. I received an email confirmation of cancellation and a refund to be processed in 10 working days and the amount is £70.85 would be credited to my account. But I have not yet received the amount it's almost 2 months now. Spicejet is playing a cheap and dirty game on the passengers. I would be much obliged if you can take up the issue and get me the refund at the earliest.
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Dear Sir/ Madam,

I had booked a ticket from Ranchi to Mumbai for April 25th, 2021.
PNR: Pnr number: Y8V1MV. Case Number: 07019722
I contracted Covid and had to cancel the flight. I asked for a refund since it was not in my hands. They promised to give a voucher of Rs. 2750. It has been 5 months but it is still pending.
I don't get a satisfactory reply from them, either on mail or on customer care. They promise to resolve it within 48 hours or look into the matter but nothing ever happens. They wont put me through either to the concerned department or a senior.
I am tired of waiting and I want a confirm reply either in affirmative or negation. Can't chase them any longer.

My phone number is [protected] and email address is [protected]@gmail.com

Attaching the conversation herewith

WORST AIRLINE EVER TRAVELLED IN.
I would suggest every person not to ever travel in this airline because if ever any kind of problem occurs with you, its on you, because this airline will not even come and ask you regarding if that problem is resolved.
Today i was travelling from bagdogra to delhi.
We landed and were standing in luggage area to recieve our baggage, it was almost an hour we didn't recieve our luggage. We went to the information department to inform them regarding our problem. They said to wait till the staff comes (which meant that they did not even had a proper staff team) we waited for about half an hour, then they came we told them about our problem. They said let us confirm. Then they didn't come only. We ourself looked for a similar bag and then we came to know from air asia airlines that somebody has taken our luggage. After that we had to wait for around another hour for our luggage. In this entire process their was no concern, help from spicejet. At the end it's really unprofessional to serve your passengers this way. Really frustrated and angry from this airlines. This kind of responses are really not acceptable.

From: sajan joseph Sent: Tuesday, October 26, 2021 12:07 PMTo: NodalOfficer Subject: Fw: Fw: Refund for cancelled flight @ 1/8/21

From: sajan joseph Sent: Tuesday, October 26, 2021 12:06 PMTo: SpiceJet Customer Relations Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

STILL NOT RECEIVED THE PAYMENT
HOW LONG THIS WILL BE STRECTCHED ?

From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Monday, October 11, 2021 8:19 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

We would like to inform you that due to some technical glitch online bank transfer is still not initiated towards the given bank account details. Kindly note that we have raised the request again with the concerned team to process the online bank transfer on priority.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

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[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 07/10/2021 17:08
To: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

From: sajan joseph Sent: Thursday, October 7, 2021 11:36 AMTo: SpiceJet Customer Relations Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

STILL NOT RECEIVED THE PAYMENT


From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Wednesday, September 22, 2021 8:48 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to inform you that we have shared refund mail on 16Sep, kindly consider from that date.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

cid:image004.[protected]@01D74FE6.117CC160

[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 21/09/2021 12:54
To: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21


Refund mail is sent on Sunday, August 22, 2021 10:29 AM

still not 15 working days ?

From: Customer Support Dxb Sent: Sunday, August 22, 2021 10:29 AMTo: sajan joseph Subject: Re: Refund for cancelled flight @ 1/8/21


Dear Team,

Greetings from SpiceJet !!!

Your request for full refund PNR: O6223L is processed. Please check for a refund amount in your original mode of payment within 15 working days.


For any urgent assistance please call us at our 24x7 helpdesk number +[protected] or +91 (0)[protected] or visit our website www.spicejet.com

Many Thanks & Best Regards

Deep Kumar Dasgupta

Customer Service Officer

SpiceJet Ltd Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE | P.O. Box: 21593 | Location Map

Tel # +[protected] Ext: 2Email: customersupport.[protected]@spicejetcom | Web: www.spicejet.com

From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Tuesday, September 21, 2021 4:06 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to request you to kindly consider from the date we send refund mail to you.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

cid:image004.[protected]@01D74FE6.117CC160

[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 18/09/2021 11:49
To: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Hello

You are telling 10/15 days since August 22, 2021
When ever WE SEND EMAIL AFTER THE SPECIFED TIME AGAIN TELLING THE ANOTHER 10/15 DAYS ?


From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Friday, September 17, 2021 11:32 AMTo: [protected]@hotmail.com Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

As per our earlier email, we would like to inform you that the refund of AED 750.50 will be initiated towards the mode of payment within 10/15 days. Your patience in this regard is highly appreciated.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

cid:image004.[protected]@01D74FE6.117CC160

[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 16/09/2021 15:24
To: [protected]@spicejet.com
Cc: [protected]@spicejet.com
Subject: Re: Fw: Refund for cancelled flight @ 1/8/21

This is the same reply we received on Sunday, August 22, 2021 10:29 AM mentioned below
You have cancelled the flight 28th July without any information . ?


From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations Sent: Thursday, September 16, 2021 5:12 AMTo: [protected]@hotmail.com Subject: RE: Fw: Refund for cancelled flight @ 1/8/21

Dear Mr. Joseph,

PNR No. : O6223L

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

We would like to inform you that the refund of AED 750.50 will be initiated towards the mode of payment within 10/15 days. Your patience in this regard is highly appreciated.

Your patience in this regard is highly appreciated.

In case of any further assistance please feel free to contact us.

Thanks & Regards,
Vipin Sharma
Customer Experience, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

cid:image004.[protected]@01D74FE6.117CC160

[protected] Original Message[protected]
From: sajan joseph [[protected]@hotmail.com]
Sent: 15/09/2021 16:21
To: [protected]@spicejet.com
Subject: Fw: Refund for cancelled flight @ 1/8/21

From: sajan joseph Sent: Wednesday, September 15, 2021 10:50 AMTo: Customer Support Dxb Subject: Re: Refund for cancelled flight @ 1/8/21

Hello Deep Kumar Dasgupta

Payment not yet received

REGARDS
ROHAN JOSEPH SAJAN

From: Customer Support Dxb Sent: Sunday, August 22, 2021 10:29 AMTo: sajan joseph Subject: Re: Refund for cancelled flight @ 1/8/21


Dear Team,

Greetings from SpiceJet !!!

Your request for full refund PNR: O6223L is processed. Please check for a refund amount in your original mode of payment within 15 working days.


For any urgent assistance please call us at our 24x7 helpdesk number +[protected] or +91 (0)[protected] or visit our website www.spicejet.com

Many Thanks & Best Regards

Deep Kumar Dasgupta

Customer Service Officer

SpiceJet Ltd Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE | P.O. Box: 21593 | Location Map

Tel # +[protected] Ext: 2Email: customersupport.[protected]@spicejetcom | Web: www.spicejet.com

On Thu, Aug 19, 2021 at 2:23 PM sajan joseph wrote:

ATTN : MANAGER

IT IS OBSERVED THAT THE REFUND IS NOT YET RECEIVED IN THE CARD ACCOUNT
APPRECIATE IMMEDIATE ACTION

REGARDS
ROHAN JOSEPH SAJAN
From: Customer Support Dxb Sent: Wednesday, July 28, 2021 12:38 PMTo: Rohan Joseph Sajan ; [protected]@hotmail.com Subject: RE: Refund for cancelled flight @ 1/8/21


Dear Guest,

PNR: O6223L

Booking cancelled and full refund is under process. It will get reverse to the same card.

Many Thanks & Best Regards

Manohar?

Customer Service Officer

SpiceJet Ltd Khalid Bin Al Waleed Road, Bur Dubai, Dubai, UAE | P.O. Box: 21593 | Location Map

Tel # +[protected] Ext: 2Email: customersupport.[protected]@spicejet.com | Web: www.spicejet.com

LOGO

From: Rohan Joseph Sajan Sent: Wednesday, July 28, 2021 4:23 PMTo: customersupport.[protected]@spicejet.comSubject: Refund for cancelled flight @ 1/8/21

As the Flight is cancelled by SpiceJet please arrange 100% refund

Contact number : [protected]/[protected]

I booked a flight yesterday(28/7/21) for 1/8/21, PNR: O6223L/SG

Passenger Name : Rohan Joseph Sajan

ref:_00D36s6DE._5001Q1Fcq6f:ref

Why you are playing with changing the dates, second time I have scheduled my spicejet booking. Yesterday I did new booking and again repeat of this issue today. Why?
This time as well now a rescheduled message, I have exam on Morning monday. The flight is reaching now again on Monday afternoon, I will miss my exam.

Here are below details,
Due to schedule change, your SpiceJet flight to Pakyong has been revised. Here are the updated details: SG 567/SG 3222, November 21, 2021, Mumbai (Terminal 2)-Kolkata-Pakyong, 2120 Hrs-1140 Hrs.

I reached at Bangalore airport 1hour before the boarding time end. I know its my fault but then also its not required to make afresh booking for another flight .
I requsted for a wheel chair to Pryanka mam at the BANGALORE air port but she didn't provide me a wheel chair. At first she called a wheel chair but when the man came with wheel chair Pryanka mam told him to go by waving her hand towerd him. then she told us that " wheel chair is not coming at we requred time to bring wheel chair and now its already late. It better you make a fresh new booking it will cost just 17 thousand" . we requested for reshedule when the flight even not depurted also 30 min left for diperture
I have a short video . but you can understand better if you check CCTV recordings .
AIRLINE PNR : UY777P
ATIF ISLAM, MOB - [protected]

Hello,

I have received an email from you that due to a schedule change, your Spicejet flight SG 52 from Dubai - Pune dated October 31, 2021, has been canceled.

I have received an email from you that your refund was generated but I received the incorrect refund. That flight was canceled from your side, I did not cancel my trip. So I want to know why did you take charges for flight cancellation? I have attached my portal statement for your reference. Please check this refund status and let me know. I need a full refund.

Here are the details below :

Passenger Name: YOGESH MOHAN TONAPE
PNR: TEKM7Q/ SG 52
Departure Date: 31 October 2021
Booking Reference No: 32281683
Contact No: +[protected]C

My flight is at 3.25pm and flight name SG-8752
And they changed it to 9.25pm and flight name Sg-390.. please fix my timing to what i booked by myself

This is regarding a booking done on the name of Devoja Chakraborty, PNR A8LUUS Flight number SG 8130.
This flight was scheduled at 8:30 pm from CCU airport on 24th Oct, 2021. Then got rescheduled to 6:20 am from CCU airport on 24th Oct. Accordingly I have booked my ticket for international seminar where I have a connecting flight from Delhi airport.
Now, this evening agaon the flight is rescheduled at 13:00 o clock for 24th Oct, 2021. I CAN'T OPT THIS OPTION as I have a connecting next flight from Delhi by 10:30 am on 24th Oct, 2021.
Request you to connect me to any other flight as per the morning time around 6 o clock as I cannot change anything from the website as per the options.
Kindly treat this as urgent as this amount of severe inconvenience cant be expected from such a decent Air Service. Require a fast solution to this or kindly any contact details where I can explain the severity.