SpiceJet Complaints & Reviews

Hi Team,

With a Disappointing Note informing you about the hasle which as created for booking spicejet flight start from Changing Flight timings which inturn has let to go waste 1 day important leave with our Taxis fare being doubled to reach our final destination i.e., Shimoga.
The Most important is our Luggage bag being damaged which was bought new and due to mishandling and ruckus it caused a huge damage, attached pictures for your reference and further action.

Requesting you to act immediately to issue reimbursement for these.

Dear Sir,
I am writing to you with hope and expectation for you intervein in the matter,
I had purchase a air ticket online on Spice jet airline, the payment was deducted well and it did not generated the PNR no, less then a minute I got a call from Indian office of SpiceJet acknowledging that transection had an error and I should be doing it again and system will charge me again but my 1st charge will be refunded in 24 hours.
Now its almost 60 days I am struggling to get back my refund of Dhs. 4761/- their reply is we are following the same (Please see trail mail) on the top
they cancelled our return ticket from Ahmedabad to Dubai and told us we will refund the money in 7 days that also is now 3 weeks.
I request you to look at the matter, and please help.

Thanks & Regards,
Tarun Gyanani

The worst service ever. Yesterday I had a flight from Delhi to Bengaluru at 10:00 pm, the flight got rescheduled to 10:30pm. After checking in at time, the flight was delayed by more than an hour. The flight took off at 11:40pm.
Today right now again I am in plane from Bengaluru to Delhi. The flight was scheduled for 9:55pm but the flight is again delayed and at 11:40 still there is no update. The worst management I have ever seen. No staff is cooperating. There is no update from anyone. Ridiculous behaviour from Spicejet. Surely wont book flight with you ever.

SG168
IXB-BOM
PNR-OGQU7X
My two brother is traveling by said flight.i was already booked seat I.e 4Aand 4B
.when he reached at counter at Bagdogra for submitting registered baggage.sudden he/she told your seat no has been change.how can it happen.they given 23c/23d.my brother is Cancer patient and he is going for immediate treatment but spicejet emp separate them.if any thing happen to him, I will make a FIR against spicejet.

Dear sir

we were travelling from ahemdabad to srinagar via delhi on[protected]. We had rs 20000 cash in our checked in luggage. While we received the bag at the srinagar airport, the bag's zip were open and rs 20, 000 were stolen from my bag.

My worst experience so far. Now i believe those people around me who always asked me to avoid flying with spicejet. When an airline can commit such a horrendous act, then there's nothing much to say about them anymore.

I promise this is my last experience with your airlines.

We are traveling spice Jet airlines with flight no sg8373 form new delhi to Srinagar, For this I asked where web check-in place to the spice Jet staff .He took my Xerox ticket and charge 200rs for each person .like this he takes amount to so many persons

PNR: E8TVTS SpiceJet Flight,
Dear Sir,
I had booked my PAT-DEL FLIGHT with spicejet airways dated on 9th Nov 2021 and flight was scheduled to takeoff at 9 30 am from Patna but Because of Inconvenience occurred from SpiceJet side i missed my connection flight DEL-KTM RA206 due 2HR40Min delay in arrival of flight at Delhi Airport.
As i missed my Delhi to Kathmandu flight i had to reschedule the flight and paid a difference of 13024 INR per passenger which a huge amount in this pandemic.
i urge to please look into this matter and let instruct SpiceJet to pay the loss occurred due to their flight Delay.
Please find below earliest available flight details and diff in fare for your ref.
Flight details : (PNR : JQJ7Y)

RA 206 M TH11NOV DELKTM HN[protected]

Diff in fare : INR 9405/-
Diff in TAX : INR 469/-
Date change penalty : INR 3000/-
GST : INR 150/-

Total : INR 13024/- per passenger / Including all the taxes.
""

Sajjad Ali

Dear Sir/Madam,

We have booked flight from BOM to Bagdogra on 12th Nov for Travel on 13th Nov but by mistakenly wrong date was selected as 13th Jan 22.
After noticing the error we have tried to contact customer care multiple times but not responded so we thought it is better to cancel it by ourselves and did the cancelation thinking that if we dont cancel before 11 am, 24 hours would lapse and refund wouldn't be possible.

Have attached call dialing screenshot for your reference.
KIndly check and grant us full refund.
We should not pay cancellation charges if we couldn't contact the customer care by reason of Spicejet

Also full refund is eligible for cancellation within 24 hours of booking.

PNR: R78GPL/ SG

Hoping to hear positive responses from you soon.

We have not received any link to avail credit shell, which was blocked during pandemic.

Needed assistance at the earliest.

Hi,

A very good afternoon. Hope you are doing well.

This is to bring into notice an incident I faced this morning while traveling from Bangalore to Darbhanga. I had excess luggage and was told to pay Rs 3500. I gave 2 notes of Rs 2000 = Rs 4000. The executive (Mrs. Bijli) seemed agitated and annoyed with me since the beginning. She told me she cannot provide me with the change. She told me to step aside and wait till another passenger who might have to pay up comes in and only then I can proceed. I was even told that passengers pay up using only card, me having an international card doesn’t work in a couple of machines. The way I was treated and spoken to was rude, inappropriate and unacceptable.

I have no issues with spicejet, it is amongst the best aviations but executives treating passengers in this way is really hurtful. I just need an explanation regarding this treatment and service provided.

Regards,
Amrit

I booked a ticket from Muscat to Delhi for 31 June 2020. The flight was cancelled due air restrictions (Covid-19). I have not received the refund. I have done number of email communication with the Spicejet.
I have received an email from Spice jet stating that your refund request for a refund of the booking amount for the above-mentioned PNR (B6DQHI, JEH5HA). We would request you to kindly share the Indian Bank Account details of the passenger for the refund as the transaction is a year old
I have submitted the required information on 12th May 2021 and also confirmed by Spice jet stating that we would like to inform you that we have refunded the amount towards the shared account and the same shall be reflecting in the next 21 working days.
I have not received the amount till now.

Jitendra Kumar
+91-[protected]
+[protected]

My return flight from Mumbai to Dubai on Dec 6, 2021 SG 13 has been cancelled by SpiceJet.
The customer support agent told me that the only option I now have is to get a full refund.

I booked my tickets on September 23, 2021. The round trip cost for 3 passengers for this trip was AED 4, 162.20.
Now only the return ticket fare for 3 passengers is Mumbai to Dubai is AED 6, 299.40!!

Cancelling a flight like this at the last moment is extremely unprofessional on the part of SpiceJet!!
Its equivalent to extortion! How am I supposed to get back to Dubai?
The whole point of booking well in advance is to get better rates & now you leave me with no other option.

Hi,

I have travelled to Port Blair from Chennai and later I upgraded that to spice max. The amount was debited from my account but no upgrade was provided.
Later we called the customer care and proceeded with the complaint on Oct 21st 2021 and still we are calling like daily and wasting 1 hour for this.
There is no proper response.
Getting annoyed by the service.
Pnr : F8136S
Passengers : Abin Babu
Pooja Darsini Ashok
Phone number : +91 [protected]

Worst service ever. The customer care representatives telling they will "REVERT BACK within 24 hours" but no human have responded to us yet.

I have been using Spicejet for the last few years and it was smooth in all those journeys.

What happened to Spicejet that I don't know and they had gone wrong with them this time and for my booking for November, 2021, they cancelled the flight, but didn't send me any emails/messages neither called me. When I went to check my itinerary to take print-outs for the next week journey, I realised that it got cancelled due to the flight cancellation on certain days. Most importantly, they had returned the fund only after my follow-up calls on this matter, which is a totally irresponsible behaviour.

What a professional airline is expected to take care of this situation? Spicejet needs to learn this from other players in the market and most importantly, they need to give respect to their users' emotions as people are flying after a tiring long waiting time after many COVID waves.

I would think twice or more times before booking for a flight with Spicejet going forward.

Hi
my ticket of 22-may-2020 for Jeddah - Patna cancelled due to Covid19
i have requested and its more than one year and still waiting for my refund amount

PNR H8JS2P

kindly Help

Regards

Nasim Ashraf

Hi,
I have booked Return flight Ticket from SpiceJet (PAT - DEL - PAT).
After a week, I got a message that both my flights (PAT - DEL and DEL - PAT) has been delayed by some 4 hours and I was given an option either to book an alternate flight in spicejet or get full refund.

I opted for full refund. I got a pop up that my refund will be processed within 15 days. Its been almost 20 days and my refund is still not provided.

I want to take action against such Fraud companies.

I am Prashant, as per spicejet commitment I have already submitted required documents for refund, till not received any Refund amount. I have taken follow up last 8 months.

I am Prashant, As per spicejet commitment, I have already submitted all required documents forward to concern team till refund not getting.if not getting with in time then take necessary action for the same.

I had pre booked meal for the flight SG 535 on November 13, departing from Bangalore to Delhi. Transaction from my end was done via Paytm wallet yet I didn’t receive food as the on flight crew mentioned that they haven’t receive confirmation. Kindly update me the status.

I purchased ticket from spice jet from Dubai to Bagdogra via Mumbai and the travel date was in May 2020. Due to covid restrictions flight was canceled and the money was put under credit shield for one year.
Now since May 2022 I am constantly following up with their customer service to get the refund. They are just delaying without showing any reason.
It's more than 18 months now my money is blocked by the airlines.
Please help to get the refund