SpiceJet Complaints & Reviews

On 15.09.2021, I had booked a ticket for two passenger 1) ASHIM KUMAR DE 2) AVISWETA DE, Flight No. SG 3230 from IXB-CCU at 9. 10 am. But due to excessive late of this flight, time change to 1.35 pm . I went to counter of spicejet at Bagdogra and told that due to late of flight, our ticket have to be cancelled. The counter man took my ticket and told me that ticket cancelled and within 10 days full amount have to be returned to your account. Till date no massage has been received regarding cancellation of our ticket.
Flight No-SG3230 Journey date and time:- 15.09.2021 at 9.10 am, booking ref. no.24261392

I booked an air ticket on 22 sept for new delhi to jammu on 24 sept due to some reasons I cancelled it on 23 sept I even contacted spicejet they don’t give any correct response about the refund I wanna know when will I get my money back .

Spicejet Flight No. SG-1006 vide PNR Nos.' FG5EFK & H7UYMV Dtd: 24.09.21 from HYD to KQH was diverted from actual Destination of Kishangarh to Ajmer for reasons Unknown. After alighting from the Flight in Kishangarh, no Lounge was provided for the passengers for Resting, nor, transport arrangements were made to send the passengers to actual Destination. Poor Customer Relations from Spicejet. Disgusting.

HI,

I had booked a ticket through SpiceJet for Maldives. I was told by their customer care to cancel the tickets as I was not fully vaccinated and they said Maldives government doesn't allow non vaccinated tourists. I faced a loss of Rs. 24000 when I cancelled the ticket. This information is in fact wrong and the Maldives government allows non-vaccinated tourists to enter.

This is just a scheme by SpiceJet, to provide wrong information to passengers and earn free money from them.

Ticket numbers 07875075, 07893800, 07897278 lodged with SpiceJet but no response was received.

Thanks,
Tuba Mansoor

The boarding time displayed is wrong... Flight time is wrong...
Total waste of customers money and time

I booked a ticket from spice jet of dated 23/03/2020 from Bombay to asr. Due to operational problem my flight was cancelled and was told that you will get the amount back but till date I haven't got any refund pls help me to get my refund back of 6800 rs with interest

Drae Sir/Madam,
PNR - KIVGYE
I (BISWAJIT MONDAL) had booked KOLKATA TO BAGDOGRA round trip (29/9/2021 & 03/10/2021). it had been booked on 29th August. But you have sent a mail on 09th September for reschedule ie from 03/10/2021 13:25 to 03/10/2021 09:10. It is very much difficult to arrange this. because every hours has been planned. I have booked that time as per my tour plan.
So I will arrange at that time ie 03/10/2021 13:25 or after that time on same day.
Regards
BISWAJIT MONDAL
[protected] / [protected]
I had mail again but there is no reply
CRT
SPICE JET

PNR NO. KIVGYE
date 03/10/2021 at 13:25 hrs
Bagdogra to Kolkata.
My contact no. [protected]/[protected]

I have already told you everything. I have nothing to do. It is your responsibility. When you suddenly change flight, you arrange me. It is harassment for us. I talked on the phone, they asked me to mail. I booked the ticket because I liked that day, that time, that rate. My plan cannot be changed like yours. You book me a ticket for another flight, send this confirmation. Do you have any responsibility for the passenger? My schedule is ready that way. Can't change. Now rates of all flight has increased. So you arrange as early as possible.
Regards
Biswajit Mondal
Dy. Manager
State Bank of India

PNR- ODKIVG
Flight date[protected]
The flight was cancelled due to an operational issue

A refund was issued and it was going to be done within 10 working days.

Cut to[protected] I'm still following up for the refund.

PNR- ODKIVG
Flight date[protected]
Flight got cancelled due to "Operational issue"

I was told that the refund will be completed with 10 working days. Cut to present date[protected] I have still not received refund.

I was travelling from mumbai to delhi.First of all the flight got delayed by almost four hrs due to which my kids missed their entrance test..and the misbehaviour by the ground staff was the cherry on the cake.An employee named RUBINA who did not have etiquettes at all misbehaved while issuing the boarding pass reason being excess baggage(according to her) which was merely 600 gms more than the limit.She started talking rudely and asked me in a very rude manner to make it 15 kg instead of 15.6 kg.This is not at all expected from such reputed airlines.The quality of staff needs to be improved and they should be trained well.

The services of SpiceJet is worst.

First of all in a return flight(to and fro) what is the logic of canceling my “to” ticket but rescheduling my “fro” flight, this is pure intention of irritating and harassing people.

And even when the cancellation was done by SpiceJet, I haven’t received any refund of my amount and it’s been 9 months.

I am continuously calling but every timer here is only one response “Due to COVID the cancellation are too much so sorry pleas wait sir” how much to wait!!!
Shouldn’t SpiceJet consider that it’s been 9 months, still they are not giving me my money

SG 2871 on 31 Jul 2021(JLR-BOM: 10:10-12:35). Which was canceled on behalf of this, your team gave me ticket 1st August 2021 for Pune and they promised they will arrange transport for us from Pune to Mumbai International Airport, but I didn’t get any transport and waisted 2 hours at Pune airport and they didn’t do any arrangements for me and my family, since I have to catch International flight due to this I did my own arrangement from Pune to Mumbai travel.
This is really disappointed for me and my family and I want compensation of this.

Kindly change the passenger name as below:
Hamid Raza Ansari instead of myself.
PNR: Z59J3B
Journey date: Nov 8, 2021
From: PAT - DEL (SG8752)
eMail: [protected]@gmail.com...

I had booked my flight tickets from Delhi- Goa- Delhi via Spicejet last year in March the booking was auto cancelled by SpiceJet due to lock down and I was informed approx Rs, 45, 00/- refund will be credited back to the source where I made my flight details are below since July I have been following up they just say refund issued when I asked for reference number they said no reference number is generated for the refund as the payment was done through Paytm and as usual Paytm doesn't help the customer.
My PNR details are below:
PNR: J7D29F
Passenger Name: Shivani Sharma

On 28/08/2021, I booked a ticket from GAU to MAA (Direct Flight). But on 10/09/2021 I got email that my flight got rescheduled to different time and also got a layout of approx 8hrs. Actually I booked this ticket for the medical treatment of my mother. She is diagnosed with Chronic Kidney Disease( High createnine level) and she has on a strict diet plan and and I didn't get any proper food and for the rest throught out the layout for my mother at Patna Airport. I need proper justification for this. Who will be responsible If anything occurred to my mother in that period. And also because of your rescheduling I will missed my train that will be from chennai to katpadi (enclose below), the amount of the train ticket will also goes in vain. My mother is in strict diet and I can't let her eat anything that may put her in the more severe condition and also I didn't get any proper position for the rest of my mother. I want to request you kindly lookout this matter and give me positive response And I want this matter to be raise to the higher authority. Also they (spicejet) filed my complaint but till date I didn't get any single message of them as they told me that I will get my response within 48 hours.
Complaint No.[protected]spicejet.com)
PNR NO. - DJ58YR

I lost Aed.460 while travelling from Calicut to Dubai on 26 August 2021.
I kept the money in an envelope inside the attached bag.
The lock was broken and the money lost. I noticed it when it reach home only.
I guess it happened from Calicut airport.
Please investigate the matter.
Thank you
Sivaprasad

I am disappointed that you have failed to take proper care of my luggage. Aftwr coming out from the arrival I saw my baggage was completely damaged. 4 parts were completely shattered that included a crack in front, the handle grip was torn apart, one wheel was totally uprooted and the suitcase was totally broken below. My new baggage was torn by negligence and carelessness by your handlers.

I demand a compensation for this. Please refer to the photos

Flight SG3959 from Jaipur to Amritsar dated 11th September 2021 was delayed by almost 3hrs due to technical issues... But no meal or refreshments being provided to passenger's

Harsh Marwaha
[protected]

PNR, REU32A

I ve booked two ticket from Ease my trip on spicejet. My booking id:EMT86537562. One on 10/09/21 from Hyderabad to surat and another one on 11/09/21 from surat to Hyderabad. But the airline reschedule the both flight on same day. Customer care number is useless. Waiting for 30-35 min, but only engage. How this is possibe without intimation n not giving another choice or refund? I want a complete resolution on this

7 Sep 2021

Ding dong!

It's been another 3 weeks since we last exchanged some 'loving' words (and almost 6 months since the first conversation) ... Hence, thought of just checking in to find out if you are still surviving and not going bankrupt and might have around 50, 000 odd rupees of a poor customer of yours that you can repay (at 0% interest or any penalty at all)... If you have your computer's working to transfer some funds ... Or if you prefer to fly one of your planes to deliver a cheque to me as well .. open to all options as long as I can recieve my hard earned money back...

And please do feel free to provide some new excuses if you are still unable to do any of the above and are in the process of accumulating circa 50, 000 Indian rupees that you owe to me.

Next reminder in 2 weeks .. and happy teachers day (to teach me on whom to never fly with next time).

On Mon, Aug 16, 2021, AK wrote:
Dear Guneet Arora and other members from the office of the Nodal Officer at Spicejet

Just to help you to perhaps think of another excuse in next follow up from me, in say 2 weeks, maybe as I will also take some time off to do something creative and enjoyful than having to followup for my money.since last 5 months:

Your responses aka excuses:
Apr 15: refund to be processed within 10 days
Apr 27: request for refund placed. Kindly bear with us.
May 20: technical issue
Jun 28: forwarded the request to concerned dept. We shall get back at the earliest (you surely have another dictionary to define that word)
July 21: technical glitch in online transfer. We will process the transfer on priority basis.
Aug 16: have forwarded details to concerned dept. Amount shall reflect at the earliest (I know now that -earliest- definitely means more than 45 days as per spicejet dictionary)

Hope this is helpful and another 2 weeks before my next follow up will provide you sufficient time to think of the next excuse which can be different and perhaps more credible.

AK