SpiceJet Complaints & Reviews

Booked a journey from Port Blair to Chennai and Chennai to Bangalore. PNR no G6GIPL.
During the time of webcheck in is when I realised that the airlines has rescheduled the Chennai to blore flight from the 15th Jan to 16th Jan!
No message, mail or call to let me know that there has been a change. When I called the airline, they are not willing to provide an earlier flight or provide the overnight accommodation. Basically they wanted me to either stay in the airport from 12:30pm on the 15th till 8:40am on the 16th Jan! Alternative was for me to spend money and book a hotel and incur more expenses!
Very unhelpful airline service. The contact center person was very unhelpful and refused to even transfer the call to a supervisor. The handlers name was Renu without any surname and she refused to give me her supervisors name.
The airline needs to compensate me for the inconveniences caused, my travel arrangements that I had to make from Chennai to blore.

Dear Sir,
We have travelled via spicejet flight( SG8411) from delhi to goa on 13/01/2022 at 07:30pm.
PNR: V5RCWR.
We have submitted our bag at check in counter in delhi. After that we received our bag in Goa. Today we are checking our bag and we found that the Rs10000 cash is missing from our red colour bag. We don't have money to buy anything. Please check the vedio futtage of delhi and goa airport and punish whoever did this robbing. This is a serious case of concern. I want my money back

Hi Team,
I had discussion on customer care number and sending an email post the same conversation.

Concern: Due to rising covid cases across India and specifically the states where my travel is planned.
This is unforeseen situation and could not be planned better. Hence looking for spicejet to either provide voucher against cancellation charges(3000 per person or so) or refund the amount. Following are the details

Pnr: RJ99KE
Travel Date: 31 Jan
Passengers: vikas Gupta, shikha Gupta, atharva Gupta and triyash Gupta
Ph.no: [protected]

I was travelling from Gujarat to Chennai ( Gujarat to Mumbai via train and Mumbai to Chennai via SpiceJet Airplane) on[protected].00 A.M. flight no.611. While I'm half way received a message for boarding pass clearance, then I checked for flight status which was cancelled. I didn't get any notification from SpiceJet, Luckily, there was an Indigo flight at my time. No alternative SpiceJet flight was there, I need to wait more than 20 hours for alternative flight. So I paid extra money around 4000 for Indigo apart from full refund from SpiceJet. This is the worst air travel experience with SpiceJet I've ever had. How can I travel again in SpiceJet.

We have a two way booking to Andaman on 18th Jan and since we all know that Andaman govt has stopped all the tourism active until further notice, Also the passengers have been tested covid positive.

Considering above situation I want a full refund as this is none of my fault.

Below are the PNR :
PNR-1 : U9D99S
PNR-2 : RD5GXJ
PNR- 3 : EEV6HA

I had few Bookings with Indigo and they did the full refund due to this situation so I am expecting the same from spicejet to give us a good customer experience so that we can rely on Spicejet for our future bookings as well

I haven't received my refund for the flight which was canceled by them due to the pandemic. They are fooling me for the last 2 years. Request you to please take strict as I am a common man with no proper contacts in the legal world. As per the Supreme Court's judgment, all airlines should have refunded the whole amount within 3 months but these guys have not returned my hard-earned money and trying to give various reasons for the last 2 years. I request you to please look into this matter as a priority as I need the money urgently. I just want you to send a legal notice with compensation for mental torture which they have given me from last 2 years by giving various false reasons. My whole payment amount is 85K, with compensation please ask them to pay 2 lakhs extra of which I am ready to pay 1 lakh to you guys as a matter of courtesy. So please ask them to pay total amount 3.85 lakhs.

PNR - RIHMXH
Debidas Kundu

Durgapur to Delhi Flight, Jan 2, 2022

Refund not received yet - flight got cancelled

In Sep'21, PNR F7M3KV was cancelled due to change in flight schedule and I opted for full refund.
Ticket payment ₹6162 was done by utilizing credit shell balance.
Credit shell PNR- RYZDKP
Now as I see, refund amount is not credited either to any of the credit shell i.e. RYZDKP or F7M3KV.

I have been following up for my refund with mail communications still there is no status on Refund amount so far.
I have also checked my savings and CC account statement since this transaction. There is no such credit.

Kindly look into and help to me to get my refund back.

I had travelled by SG3281 on 8th of January 2022 from Kolkata to Jharsuguda with PNR: BCB8NW/ SG
Booking Ref.No: 23224943. I was alloted seat no 1B automatically while web check-in. But I was denied the seat at the airport counter and alloted seat no 4D by spice jet executives at the counter saying that I have not paid for the upgradation which was very upsetting and dishonorable for me. Could not expect such behaviour from spice jet

Customer care number continuosly getting busy from past 2 days

To whom it may concern

I have recently purchased a ticket to travel to Dubai (PNR: LFJCTA) @ Rs55444. In the last minute of boarding at the Madurai airport, Spicejet people asked me "OK TO BOARD STATUS) which i am completely unaware. These details should be informed by yourself. Some more your staff at the airport, they informed to get it done with a travel company and the travel company charged @Rs2000. If these things should be done by travel company only, why should i purchase directly from you?

2nd major issue the food they have provided on board is lousy. An instant noodle for a Rs55k ticket? Airhostess informed me that there is no kitchen service @ Madurai region. If you do not have any kitchen facility in Madurai, why should you charge me for the food? Some more they informed that they will refund the food money for which i do not receive any email or notification from your side till now

I have been flying on many airlines for the past 25 years. I have never seen such worst airlines in my life. I want you to respond my problems immediately and refund back the money which i am not supposed to give.

Nirase Fathima Gulam Hussain

I have booked a flight ticket for my wife and son in Spicejet airlines and due to cancel from their side due to covid upsurge I applied for refund of money.

SIK4GE
SAIKAT BANERJEE, SAONLI BANERJEE, KINJAL BANERJEE
SPICE JET
22 MAY 2020
DEL - DED

The airlines didn’t refund me but misguiding me stating different things in different time. Sometime mailed me stating refund initiated, sometime credit shell, sometimes already refunded and so on.

I want refund.

I had booked dubai bombay ticket and since this flight was postponed we had cancelled it and spicejet has agreed for full refund since it is their fault. Now they claim that they have paid this money to agent - kiwi.com but agent is denying that they have not received this money and asking for some proof of money being transmitted. Now we are requesting spicejet to give us the proof, last 1 1/2 months spicejet is just saying 24 hours wait etc. and in vain. I have my doubts now spicejet has paid this money to agent. if they have paid, why they are not providing us the transaction details. please help

I travelled from Delhi to Pune on 27th Dec, 2021. Flight SG8938 Time: 17:45 Seat No: 26A.

I had kept cash in white envelope in the Side pockets. 6K is missing from the Packet.

I tried reaching the airline with this issue, but i am always transferred to their BOT who has no option for this complaint.

My Contact Number: [protected].

I hope the airlines look into this issue asap.

Jan 1 morning flight travelled from chennai to Delhi flight number : SG8104, By mistake baggage has been mistaken due to same brand and same colour baggage.
My details
Name: VENKATESH K
PNR : EDWVWT
Terminal : 3 ( IGI Airport )

Mistaken passenger baggage details
Name : Sharma Kanishk
PNR : VJ9T6R
TAG NO : SG [protected]

Kindly support to switch the baggage with the passenger and please inform Mr. Sharma Kanishk regarding the issue, customer care person not providing the passenger contact number

I have raised request for refund on DEC 28th 2021 and I called customer executive on 31st Dec 2021 they informed me that amount has been credited to my account but still now I didn't receive any amount. So I need confirmation and reference number make sure by confirm me that amount has been credited.
NAME: LAVANYA VISWANATHAN
PNR NUMBER:V9PUVF.
PASSANGERS:2
FROM: CHENNAI TO SHARJAH

Biggest thief airline in India.Cheating with customers while refunding the money In there fault also.Guneet arora Customer service worst peraon Not replying My Email after Giving all the proofs with voice recording of there staff who prise me full refund my airline Pnr No-M94w7C your ataff is so rude arrogant hire proffessional staff Other wise shutdown your company we have other airline like Vistara whO have very profeesional staff

Hi..

PNR : D6MIKY
No. Of passengers: 2
Destination: mangalore-Kuwait.
I cancelled the ticket on the above mentioned PNR on 26th October 2021 at the mangalore airport counter. The ticket cost was Rs. 1, 70, , 318/- I had made a paymnet of Rs. 50, 000/- via SBI debit card and rest through cash at the airport counter. While cancelling the ticket, the attendant told me that the refund done via card will be received within 7 working days and cash will reflect in my bank account within 15 working days. I waited and nothing seems to happen. I mailed a number of times to the nodal officer of SpiceJet airline, on the last conversation (27th November 2021)he told me it will be refunded to my bank account within 21 working days. No news yet. I mailed them asking the same and I haven’t recieved my payment or the mail. I feel cheated! Please help me get my refund.

Booked a round trip ticket from SpiceJet official website on 06/12/2021. I didn't received any confirmation for the ticket and my money has been transferred to their account. As per customer care it should have automatically refunded with in 10 working days. As of now (28/12/2021) I haven't received any refund. The following are the details:
- Passport Number: P4097972
- Passenger Name: Midhulaj Pulickal Jalaludheen
- Contact Number: [protected]
- Email Address: [protected]@gmail.com
- Travel Details: From DXB to COK: 30/12/2021 and From COK to DXB 14/01/20
- Date of transaction: 06/12/2021
- Bank Name: Emirates Islamic Bank
- Transaction Reference Number: S[protected]
- Amount debited: AED 1504.60

Items worth more than 5000 approx are stolen from my suitcase ...and there was even an attempt to open the lock which damaged it..and my suitcase was also open and items were stolen from it...highly disappointed...very poor show... I came from international flight and the wheels were okay there but then the wheels were broken and they were damged intentionally at delhi airport(spicejet)
highly unexpected..looking forward to fixing this or should we go to spicejet