SpiceJet Complaints & Reviews

On 15/11/2021 I booked a ticket from Spice jet web portal as per following details
1. Date of journey: 08/12/2021
2 Destination :From Mumbai to Darbhanga
3.Date of Booking : 15/11/2021
4.Portal : Spice jet Web portal
5.Card Number : [protected] (for payment)
6.Name of Card : Yes Bank Master credit card
7.Bank Name : Yes Bank
8.Amount Debited : Rs.4369.00
9.Transaction reference Number :
10. Authorization code:
11.Name of passenger : Manmohan Jha
12.Time of Booking : approx. 8:40 AM(Morning)

At the time of booking from their web portal, no any PNR and Tickets has been generated at that time. However my amount has already been deducted. Since I had to complete my journey and I was in urge to book, I booked another ticket on 16/11/2021 with the same credentials and with revise journey date of 09/12/2021 instead of 08/12/2021 as booked earlier.
From the date of booking of my tickets for 08/12/2021 (for which the problem is stated by me), I am continuously making follow up with Spice Jet for my refund on over Email and from their customer care representative. However still making so much of follow up with them and their confirmation for refund within 10 days, they are not processing their refund claim even after passing of so much of times (45 Days).

Sir my amount was already deducted and my PNR /Ticket has not been generated due to Spice Jet Web portal technical error and I has already completed my journey and already paid my amount for journey and from Spice jet only. Its seems unethical and wrong on part of Spice Jet to hold my amount against that Booking.

It has been stated in Email that my PNR has been generated on 30/11/2021 i.e. so long after my booking on 15/11/2021 and in light that I had already booked tickets for same journey on 16/11/2021 and the same thing has been conveyed by me to spice jet.

My complaint ID for Spice Jet was 08264580

It is highly irresponsible behavior from Spice Jet that they are not giving me refund.

IT is requested to competent authority that my refund should be processed at earliest.

I booked flights from Ahmedabad to bagdogra for me and my friend.
But after check in I got to know that after booking in SpiceMax I received a seat of normal without extra space.

Kindly do needful

My PNR:-Q5DQHB .
No of Passengers : 3
Case Number(with spicejet): 08471803

I had booked my flight in November to travel from Mumbai to Udaipur on 14/12/2021 to attend a wedding. The initial time of the flight was early morning
The flight was delayed by 7 hours (which was announced only few days before) to which I was reaching at night time. I was not given any other option on 14 th. So forcefully
I had to book a flight one day prior on 13/12/2021. The following expenses were incurred due to delay

Rs. 6000 one night hotel stay
Rs. 600 hotel transfer from airport
Rs. 1500 food (lunch + dinner)

This is on actual
So total is Rs. 8100
Which I requested them to reimbuse but they are denying

I have booked flight from Leh to Delhi vide Ticket No. YHMW9X/1/1, PNR NO. YHMW9X, Date of journey 10th Dec 2021 with the name of Kawaljeet Kotwal. But due to unavoidable circumstances i have made it cancelled. However, more than 30 days have been elapsed but i did not get the refund of the same. Please look into the matter and take necessary action for early refund.

With Regards,

Kawaljeet Kotwal
Mb No. [protected]

I had a booking for 17 persons from Mumbai to BagDogra dated: 10th DEC and was scheduled to depart @ 13.00 pm. PNR number is : AC2ENW. Also, had return tickets with same PNR.

We booked these tickets on 30th OCT.

My flight was scheduled to arrive in BagDogra @ 15.40pm and my rest of the arrangements for the day was planned accordingly.

But due to sudden change of timings by SpiceJet and delaying the flight by about 2hrs, all my plans had to be forcefully cancelled and therefore, we decided not to board the flight due to time changes.

We have been trying to reach SpiceJet customer care since that day and am not getting any resolution on the same. Every time they are only playing blame game.

My flight was from DBR to BLR dated as[protected] . And the departure timing was 12:05, but now it got rescheduled to 12:50 . It's a huge loss of 45 min for me and i have also not taken my meal.

So i request spicejet to arrange at least a meal in compensation with the rescheduling of my flight.

Flight no : SG 694
PNR - OIC25E

Dear Team,

This is to inform you that I had travelled from Varanasi to Delhi through your flight on 19th Dec 2021 @ 12:20 PM flight which landed Delhi Airport at 02:10 PM om same day.
Since I had extra luggage, so I had to pay additional Rs 3500 through my credit card at varanasi Airport on 19th Dec.
As I am working at Ludhiana location, so after reaching Delhi I travelled to Ludhiana and reached here on 19th Dec evening. And on 20th Dec I.e. Monday I attended my office at Ludhiana location.

Now, yesterday night, I received a mail through ICICI Bank that my credit card was used for contact less domestic transaction on 20th Dec 2021 @ 11:27 Hrs at merchant outlets. Since yesterday I was sitting in office for whole day so it was obvious that this transaction was not done by me. As a result of which I raised a complaint in icici now and blocked my credit card.
When I asked team to confirm as on which outlet my credit card was used, they confirmed that my credit card was used at Spicejet outlet at Delhi Location and timing for use was 11:27 AM and at that point of time me and my credit card was in Ludhiana.

So, before launching a formal police complaint against your team, just wanted to let you people know so that if there is anything which you would like to inform me else it will mean that there are people sitting in your offices who are misusing details of people like us.

Warm Regards,

Dibyakant Singh

Hi sir

I am karthikeyan Nagarethinam. I booked your flight ticket on 23/3/20. This PNR is JE4NKQ and that flight was canceled so that amount will be created to the credit shell. than i was book in another flight in 15/05/21 that PNR is REVG9A that flight also cancelled so please i request to my all booking amount are refund in my saving account then details are given below
first PNR-- JE4NKQ
second PNR-- REVG9A
And also raise the complaint through mail, they also replayed to my mail and give the confirmation refund work process but till not refunded
i attached my mail conversation below

Hi,

I booked a flight ticket from Goa-VSP via Bengaluru on 3 Jan and timings are 7:30a.m-12:55p.m and it got rescheduled GOA-VSP via Hyderabad and timings are 7:35am. -17:30p.m because of this much delay I want to cancel my flight and the spice jet people are saying that u can't cancel i[censored] want to cancel you need to pay cancellation charges. So I request the higher authority people to look into and do the need full.

My flight from Chennai to Delhi delay
2 hr and not tell before 12 hr they. Told only before boarding
Spicejet response for this plzz need money back for this kind of thing ..
PNR UFP5UQ
Flight no. SG8108
Name AKASH DAS
Seat 32C
DATE:18 DEC 2021
TIME :9:40
But flight come 11 at night boarding start at 11 pm

I request refund to this behaviour of spicejet also I twit for this...

Hi team, my money has been deducted thrice during check in but i was not able to complete my check in..i have not received any refund from your end.
Pnr D7VMSV
HCLFRW

I have travelled from Mumbai to Delhi on 19th Dec by SG8702 PNR I9NQSC. My baggage was damaged badly of Rs 4000/- It is really shamefull . Kindly refund my money .

Dear Customer (PNR: KJ4P4B): Due to technical reason, your SpiceJet flight SG 3832 from Kolkata-Vishakhapatnam dated December 18, 2021 has been cancelled.

This flight has been cancelled without any notice, no flights are available for next two days, i had to book another flight to bhubhneshwar followed by bus thereby wasting my time, money and causing inconvenience.

I had booked the flight in advance, pathetic response by spicejet, last time im booking a flight with spicejet

We are 30 passengers travelling together. When we were travelling to patna sahib from amritsar than also flight was delay 1 hr . now also when we are travelling back from patna to amritsar flight is 1 hr 45 minutes delay. Completelt fed up from the service.

I booked ticket from Madurai to Dubai on 08 Dec.Due to some personel problem I cancelled the ticket on dec 01.My ticket PNR number S9MUJS/SG.I sent an email to customer care on two days before.I thought the amount will be refunded automatically.More than 14 days finished still there is no proper response from SpiceJet.

I am Gopal Rander. My wife and I traveled with SpiceJet on December 9th from Kishangarh to Delhi. Spice jet ridiculously overcharged us for hand baggage.

We were told excess of 7kg and then charged for 10kg but total of INR 10, 000. We realized the 10k charges only after getting the text message, and found that something was wrong.
We even got our hang baggage re-weighed at Delhi Airport by Spice jet staff and they confirmed that there has been some miscalculation regarding excess hand baggage.
SpiceJet staff are just taking advantage of our trust in Spice jet and charging extra money for hand luggage at their will.

The case id for the paper complaint we filed at the Delhi airport is 56519

More than 4 Hrs. delay in departure SH 612

I along with my 2 family members travelled from DBR to AMD airport on[protected]. Our flight got rescheduled in very unfair way and we didn’t receive any message about it. All my further bookings in Ahmedabad were cancelled which made me approx loss of 50000/-. I asked the Airline Manager regarding this and he assured us for compensation of 10000/- each per passenger. I also received mail from airline regarding this and I submitted them my account details more than 2 times. But till date I don’t get any response from their side.

Amount has not been refunded since 2 year. Spicejet has mentally harassed me and cheated me

Trip Date - 7th Nov and 16th Nov
PNR - TG4RUA
Description - Booked 3 roundtrip tickets from Delhi - Gorakhpur - Delhi. Paid extra for SpiceMax for extra legroom and comfort. There was a change in the flight and we were put to a smaller flight where the seats weren't SpiceMax, so I followed up with SpiceJet for a refund as we didn't receive the service that we paid for but the only response I get from them is "With reference to your email, we would like to inform you that we request you to allow some time to check on the instance and we shall get back to you with an update at the earliest".
I have been seeing this response for the past 1 month and they aren't even bothered to either give me a call or let me know how much time would it take for them to resolve this.
Can someone please help?