| Address: westside building, bandra west, mumbai 400050 |
In this matter, this is to inform you that there is a case of misrepresentation done by spice jet during my booking of mumbai to goa Flight on 19.11.2021. during my visit to the mumbai airport i had missed my flight with Vistara Airlines for mumbai to Goa at 6.30 am, following which i enquired with spice jet staff and they informed me for thr next flight at 11.15 hrs from mumbai to goa on 19.11.2021. hence i booked the flight ticket online for Mumbai to Goa SG488 for 19.11.2021, 11:15 Hrs. the ticket was booked at 6:17 Hrs Copy of flight ticket is attached herewith).
To my surprise when i went for luggage check in at 8:53 hrs i was given the boarding pass which mentioned boarding time at 4:20pm (Boarding pass copies attached herewith) and it was later informed that this is a planned delay for operational reasons. if it was a planned delay then why were tickets sold online at higher price showing wrong timings. However we waited for the flight and at nearly 2.30 pm when we again went for boarding we were again informed that the flight SG 488 is delayed for boarding at 18:30 hrs and it is estimated time not actual. This led to mental suffering for me and my family. The same was not even properly communicated your staff and led to agitation amongst the flight travelers. a videoclip showing the careless replies of you executive is attached herewith.
Due to this delay in our flight we has missed a few prior booked events and activities also it led to waste of time since morning at airport as no messages or any information was provided by spice jet. imagine a family with two 5 year old kids roaming around airport since morning 5.30 hrs to evening 19.00 hrs. it was literally harassment done by spice jet staff.
Just to show you a mirror on spice jet working, the customer care number of spice jet is almost not reachable, it takes an average of 1 to 1.5 hours to connect to your customer care number, better you guy's try yourself to get a reality taste of your service. your whats app pepper spice is absolutely useless initiative providing no useful information at all. infract most times there is no reply at all.
In View of above i hereby claim Damages caused to me due to delay in flight and mental harassment caused to me and my family to Rs 1, 00, 000/- (one lakh only) along with complete ticket refund of Rs 47, 712/- (Fourty seven thousand, seven hundred and twelve only), i.e a Total of Rs 1, 47, 712/-.
- In an even when a customer is late for check in prior 60 mins, they are denied entry into the flight by the airlines which happened to me on 19.11.2021 as vistara airlines staff denied my entry as they said i was late by 10 mins for check in time, (the delayed was caused due to the long queue, but neither the airlines nor any staff considers that) i had to loose nearly 28000/- worth tickets as i wasnt allow to travel. Now in this case due to the dynamic pricing Spice jet Charged me Higher for a flight which was suppose to fly at 11:15 hrs for which i paid the high ticket price, But as the flight was delayed considerably and that too planned delay then why were the tickets sold online for that price and why weren't we informed via message or emails?
- Does the airline have the right to extort more money by dynamic pricing for flights getting delayed. doesn't the airline realize that the peripheral bookings and advances given by the passengers for planned events at destination are all at loss to the passenger?
- Did the spice jet staff even take care of meals or comfort of passengers when this delay happened until the passengers were agitated. well i was there and there was no mean or food provided until the staff was taken to task by all the passengers.
- Does the airline ever adjust for a passenger when he gets delayed for check in in the next flight or similar flights. then why the consumer has to adjust with the delay caused by airlines operator?
The above issue has also been raised by me at your customer care when i was connected to it after waiting for nearly 1 hrs and 25 mins on phone via Case Number[protected]
The Copy of the note to The General manager, Spice Jet Ltd under number: 57435 acknowledged by Duty Officer, Station Manager Mr Brian on 19.11.2021 is attached herewith.
Kindly look into the issue as the same is intimated to you via all possible modes of communications. Kindly Note that the incase the above compensation is not considered we will be compelled to take further legal action against the said airlines in the above said case.
Thanking You,
Yours Faithfully
Taher Bharmal
The complaint which do not contain attached evidences is of difficult or of impossible consideration by anyone.
For example, important answer required on "there was a change in the flight" in the form, who had changed the flight and where are evidences of the primary ticket and later reservation?
The submitter can collect the evidences of all relevant transactions between the passenger and the air carrier, to find and to hire a lawyer for the civil action in the magistrate (district) court, if the passenger is ready to pay for the legal assistance about[protected] rupees and to put his own efforts for future output on reimbursement in his favor.
Alternatively, the passenger, if he is more or less familiar with the civil aviation and customer law, can introduce with the procedure of the customers court in his area of residence, where charge is 100 rupees only and apply against the particular failure of the air carrier for the reimbursement o losses.