SpiceJet Complaints & Reviews

Dear Spice Jet team
I was supposed to fly Goa to Bombay in April 2020 but bécasse of the corona virus i had to cancel my holidays in India.
I kept in touch with Spice Jet to get the refund of my ticket and it was ok to get the refund from the end of March 2021. I gave all my bank details to the refund service and so far nothing has been donne. Chasing them they say there is a technical problem. Since my last email sent about more than 10 days, no more reply from them. thaïs is ont very serious as other Airlines such as KLM or Oman Air have proceeded with a total refund.
Here are my reference
Rép. : SpiceJet Booking PNR WHKWTX: 03 Apr 2020 Goa-Mumbai for MR. MUNOZ

Thank you for your help
Kind regard

Alain Munoz

Dear Spice Jet team
I was supposed to fly Goa to Bombay in April 2020 but bécasse of the corona virus i had to cancel my holidays in India.
I kept in touch with Spice Jet to get the refund of my ticket and it was ok to get the refund from the end of March 2021. I gave all my bank details to the refund service and so far nothing has been donne. Chasing them they say there is a technical problem. Since my last email sent about more than 10 days, no more reply from them. thaïs is ont very serious as other Airlines such as KLM or Oman Air have proceeded with a total refund.
Here are my reference
Rép. : SpiceJet Booking PNR WHKWTX: 03 Apr 2020 Goa-Mumbai for MR. MUNOZ

Thank you for your help
Kind regard

Alain Munoz

I booked my ticket fro Pune to Guwahati on 17th August2021 at 06:30 PM.
I payed via paytm, my transaction was successful, payment deducted but then website redirected me to a page showing trasaction unsuccessful.
Now they're not responding.
I want refund or my ticket.
Paytm Transaction Id-[protected]

I am travelling to Patna in flight no SG 376. The flight was rescheduled from 11.20 to 15.00 hrs. Again it was delayed and the gates were changed thrice without informing. When asked by the ground staff about the same, inspire if being apologise she was replying in sarcastic way. This is not acceptable at all.

Flight no sg376 fro BOM to PAT was supposed to take off @11.55 hrs. First it was rescheduled @11.20 hrs and then to 15.00 hrs. Again the flight is delayed further...!! What if someone has a meeting fixed or to move further?? How can we rely on SpiceJet?? My PNR no N596MB

My flight vide No. SG-8104 and PNR E8S8SS was rescheduled from 10:25-11:55 to 16:30-18:00 hrs on 24.08.2921 without my consent. It is quite difficult to go with the rescheduled timing as I am supposed to attend the meeting on urgent basis. It is requested to do the needful or return my full booking payment so that I shall try another option.

I booked my flight today (14 august, 2021), payment done in full. But I did not get any confirmation detail, no pnr or seat number. I just got one reference ID which is ultimately if no use.
Either issue a confirmation document as soon as possible on the provided email id or phone number, or else issue a full refund on the provided bank details.

I had three bookings last year under PNR # KE58GQ / DDNI3N / UIP88R under my and my family’s name but the flight got cancelled due to COVID pandemic and amount was allocated to my credit shell but unfortunately I was unable to use credit shell due to some technical error from Spicejet’s end which was informed them already. So I have requested spicejet to refund my amount INR 51284/- which was accepted by spicejet and requested my bank account details to process the refund.

I have provided all the required details to them on 7th april but even after 4 months the amount in not credited to given account. Whenever I asked them about refund status, always got one answer “ Refund is under process, Pls allow us some more time”. I have even copied Spicejet’s MD Mr. Ajay Singh & CCO Mr. Kamal Hingorani To my recent emails but action taken from there end either.

I booked my tickets ftom delhi to male. At the time of checkins, they have a issue of prefix with my name. I get it correct within 5 minutes then they were like we close our checkins.. by requesting to them, luckily we got clearance and went for immigration further. There no issue with the immigration officer, everything went fine. I reached to my gate number, waited over there an at the time of departure, a person named Manoj called my name and strted checking my documents. At first he said there's issue with the prefix that Mr. Is showing in my pc, when i showed him updated ticket with the corrections, he said its not been updated in my system. Afterwards he started checking my all documents. Then he asked for my medical certificate, when i showed him my medical, then he has a point that my medical has expired. I showed him the official mail from IRCC that depicts my medical will expire on 17th august. Then again he has issues that he need it on papers, printinted form. When i said that its from official ircc site. After considering medical, then he gave me reason that you are not having approval from the canada. When i asked my which approval? I have visa i booked my tickets, i did all the necessary stuff which is required. He said he didnt got approval for me from the backend, so he denied and stopped me to board. Like he didnt want me to not to board the flight either their airline was full or what. I dont know. There's one passenger waiting over there and he agrees to drop his flight so that i can travel.Suddenly, the person manoj agrees and said mam you will go. Show your rtpc and boarding pass, we will get your approval afterwards( which approval dont know). But the person sitting next to manoj, denied abd refused on my boarding. Like they dont want for what reason or else their flight was fool. I dont know, on asking for provide me in writing that why you dont allow me to board. He simply refused. I want to file a complaint against them on harrasing me mentally and financially. Please look into the matter and resolve my issue.

I have changed flight date for pnr no AB7WYZ FROM DELHI TO LEH ON[protected] USING PAYTM WALLET FOR DIFFRENCE FAIR of ammount -7395 BUT THE TRANSACTION DECLIEND AND AMMOUNT DEDUCTED PAYTM GIVEN information that aamount is transfered to airline and ask with airline for other help
i droped a mail tospicejet coustomer support with screenshot of payment and get a mail from support team that it will be refunded within 10 working days but after waiting 11 working days i again mailed with statement of paytm wallet now i am getting mail to provide transaction detail to lodge new complain

Hi,
Today I have travelled from pune to Delhi and delhi to Jharsuguda. My PNR- W9NWXF. I have checked in my baggage at pune airport, and recieved at Jharsuguda, when I seen my baggage was opened and chain and lock was broken. And there was no check-in tag. I called ground staff and infront of them I have open my bag, I found my Reebok zigzag running shoes worth RS 9890/- JBL pulse 3 speaker worth Rs 15850/- and some snack worth Rs 300/- was missing. I have filed complain for this with spicejet staff and Complaint number - JRGSG2100061P.
This is to inform you that it was my first time to travel with spicejet and it happen. And I have paid excess and extra baggage amount of 4500/- receipt attached to this mail. After payment also when a carrier can't take care of our baggages then how one can beleieve on tthis carrier. Such a shame full act it is in addition they have damaged and torn my bag worth 7800 rupees. I need my items back along with my bag. Or i need my amount of the same.as simple as that. We are traveling with you guys not for this which had happened today with me. I want a necessary action.or else I need to take necessary action this may be legal...

Azam

PNR : A676TY

I booked an up and down air ticket for myself and my wife on feb 2020 and the travel date was on april 3rd and 18th of 2020. The flight got cancelled from spicejet's end due to covid and it was confirmed that the full amount, Aed 2790/- will be refunded back to my account within 10 days.

Then upon my continuous followup, I came to know that the money will not be refunded, it will be kept as a credit shell upto 28th feb 2021. I wasn't able to travel in the meantime because of the pandemic. Then after several follow ups, I came to know that it will be refunded after march 2021 incase i couldn't use the credit shell. I raised the request on April 9th 2021 for the refund. Until today, august 08th, I haven't received the refund. Each time the contact team ([protected]@spicejet.com) is saying that there is a technical glitch or it will be refunded in 21 days. I am really disappointed with the service with spicejet now. It's been one and half years since my money has been stuck with spicejet.

Kindly look into this matter and solve the issue as early as possible.

Hello,

This is to inform you that my flight from Varanasi to Kandla was cancelled 30 minutes before departure. The details are given below:
PNR: YB9V4M
Date of Travel: 27/07/2021
I was issued boarding pass and it was only before 30 minutes before departure that my flight was cancelled. I was not helped at the airport counters at all. In addition, I have not received any refund even.

I have been charged for Varanasi to Mumbai flight when it did nothing than keeping me stranded at the airport. I need full refund of my flight from Varanasi to Kandla. After I was left stranded at an unknown place, with no support from SPicejet, I was mercilessly left to book a train ticket to reach my final destination, in the midst of the pandemic. I also claim for the train ticket price as it was Spicejet and their inefficiency to help me that I was forced to book a train ticket for my travel thereafter.

In addition to the above, the lady at Counter No. 1, between 2:30-3:00pm, not only used an abusive language but also shouted at me when I asked her about the status of my luggage pickup. Being stranded at an unknown city wasn't enough, when the harsh, unprofessional and abusive behaviour of Spice Jet staff caused me psychological trauma.

It was because of torture and unjustified behavior of the Spice Jet staff that I was subjected financial and emotional abuse.

I was left stranded at the Mumbai airport, with Spice Jet staff not only for not helping to offer support for booking another flight but also for hurling harassing behaviour. Both male and female staffs, especially the lady at Counter no. 1 screamed at the passengers with extreme form of non-verbal harassment.

I was constantly asking them to book another flight for me so that I could reach atleast an alternate destination as Mumbai is an unknown city; however, the staff told me that they do not fly to other destinations! Adding to the trouble, Spice Jet asked me to move out of the place and go to any other airline for support. The lady at counter no. 1 growled and screamed at me, that all she was doing is helping me. She kept my boarding pass with her and started talking on phone. On asking her to help me out as I have to book another flight urgently, she screamed at me again with abusive verbal and non-verbal communication. This is not only abusive in nature but also intense harassment to a passenger who had faith in Spice Jet.

This is not done. Emotional, financial, psychological abuse by Spice jet and its staff members. They have cheated and behaved unprofessionally. I have been left traumatised by Spice Jet. I have been cheated and harrassed.

Looking forward to redressal and full refund.

Dear Sir,
Myself, BELAL Khan refund for cancelled ticket still not received in my bank account.
My PNR was QD9YXW: 20 Feb 2021 Mumbai-Patna.

Dear Sir, I, Belal Md Ali Khan, having Spice jet PNR no.YYPPTC, flight no. SG 377 PAT-MUM dated, 31st July 2021 was cancelled suddenly.

I was stuck at Patna airport with my luggage and this unplanned cancellation disturbed me a lot. I need my full ticket refund of 5400 including compensation of 10000 for such harassment. Even though last message has come at 11:42 am on 31st July for Web-check in (message screenshot attached).

Thanking You,

Belal Khan

Mob; [protected]

My flight got delayed 40hrs...what to do now..even they are taking 7000 cancellation fee though the fault is there's

This is the 6th time I am writing here. My first 5 complaints went through without any response.

I bought a ticket through Spicejet in February 2020 to travel in May 2020.. but due to ongoing pandemic the flight cancelled. According to supreme court orders the refund shall be made for such cancelled flights after March 31, 2021.
From that time I'm pursuing them for refund but every time they're giving me a new time frame for refund.
The amount is roughly Rs 19000.
PNR A868VS

This staff name pooja Choudhary is having hukka in half spice jet uniform please take a strick action on her this is against the company norms you cannot wear hal[censored]niform please see into it thank you

Pnr - EH5CGH

No communication from spicejet regarding canceled flight till i reach airport at time of journey.

Spicejet was not able to provide any suitable alternative on the same day and only option given was after 24hour with a connecting flight, hence causing me to completely cancel my medical visit to chennai.

Unable to provide option with other airlines in this case. And it must be part of policy in such cases.

Require more then the refund of my own paid money for all the inconvenience caused. I am sure this practice cant be accepted from consumer stand point.

I booked 2 tickets For 2 Aug flight No - SG- 386. it revised for 3 Aug and again Revised for 4 Aug . My Rt pcr Report expired Cost 3500 and train tickets Rs 500. I Loss my 4000 Rupees without my any fault .
#Boycottspicejet.