SpiceJet Complaints & Reviews

This is in reference to the booking of domestic flight ticket th.MMT, my wife who is visually impaired (there is no sight in one of her eyes) travelling alone, reference PNR MCB8PJ, Dt.July-17 Sat, the boarding time given as 16.10, flight no.SG8412. She was reported at the gate at 15.50 hrs.at GKP gate as there was heavy rains and also there was heavy load at the airport gate, some how she manage to reach to the spice jet help desk and request for help with attended of spice jet support staff that as she could not see properly so any staff can help her, it is very unfortunate and shocking and in-spite of her request the spice jet staff told her bluntl " aap ko dikhta nahi hain toh mey kya karon" (if you could not see we can't do any thing) .My wife who is travelling alone with physically challenge not only missed her flight but felt depressed and shocked by the behavior.A strict action is requested along with the penalty and refund back to us the ticket charges .

The phone no. th which the ticket booked -[protected]/ my name is Manish Kumar Sinha

This is the 3rd time I am writing here. My first 2 complaints went through without any response.

I bought a ticket through Spicejet in February 2020 to travel in June 2020.. but due to ongoing pandemic the flight cancelled. According to supreme court orders the refund shall be made for such cancelled flights after March 31, 2021.
From that time I'm pursuing them for refund but every time they're giving me a new time frame for refund.
The amount is roughly Rs 19000.
PNR A868VS

With reference to PNR no. AGM4WX and PNR no. BDBIWT which are cancelled due to no reason or some business policy which will increase your bottom line, i would like to inform you that we both passengers have connecting flight one from Patna to delhi on 15th and second from Ahmedabad to delhi on 15th night to catch the above flight from Delhi to Port Blair...further we have returning flights also booked from Delhi to Patna and Ahmedabad on 21st...and 6day 5night holiday package booked for which whole payment are made.

Thus, cancellation of your both flight will lead to cancellation of flowing flight and holiday pakage, , details are as follows:

1. Flight from Patna to delhi on 15th: 1 passenger
2. Flight from Ahmedabad to delhi on 15th: 1 passenger
3. Returning flight from Delhi to Patna on 21st
4. Returning flight from Delhi to Ahmedabad on 21st
5. Prepaid Holiday package 6day 5 night for 2 persons
6. Auspicious dates will be missed

Dear sir above cancellation will lead to loss of 1.50 lakh plus mental harrasment as the date was pre decided last year...for which i will send you a ligal notice following suite filling against your airline.

What you offer instead:
1. Full refund of your flight only
2. Flight booking on 18th journey time 19hours plus means arrival on 19th

All other flights are flying to Port Blair on the same day same route this is just your business strategy to cancel schedule flight without caring whether others will suffer huge loss.

EITHER ARRANGE FLIGHT SAME DAY SAME TIME OR GET READY TO COMPENSATE US 1.50 LAKH FOR WHICH I HAVE ALL DOCUMENTARY PROOF PLUS MENTAL HARRASMENT

I bought a ticket through Spicejet in February 2020 to travel in June 2020.. but due to ongoing pandemic the flight cancelled. According to supreme court orders the refund shall be made for such cancelled flights after March 31, 2021.
From that time I'm pursuing them for refund but every time they're giving me a new time frame for refund.
The amount is roughly Rs 19000.
PNR A868VS

Hi Team,

PNR No. : FJZQPB

Since April I have been chasing my refund with Spicejet. I have received many reply emails and mentioned reason 'technical glitch'.

Really frustrated with spicjet post sales service.

Kindly help me to get refund shortly.

My booking with PNR G8VEUC booked for Jan 7, 2020 was cancelled. As per instruction, I have raised Refund request on March 3, 2021. But I have not received refund after 15 working days. Could you please check this and confirm the expected refund date ASAP?

Regarding cancellation of my Spicejet Air ticket, I have been communicating with Mr. Sagar Singh Parihar
Customer Experience, SpiceJet Ltd for more than a week, and tried to seek his assistance. Nodal officer Spicejet has also been apprised about issue, but there was no satisfactory reply.
To repeat the the issue, scheduled arrival time of my booked Air ticket (PNR MI 33 WH), at Jammu Air port was 8:40AM on 11.09.2021, but Spicejet rescheduled the flight and new timing is 8:40AM on 12.09.2021 a delay of 24 hours which does not suit me.
On advice of Spicejet customer care I cancelled my ticket on Spicejet website through "Manage my Booking" and to my shock Rs 5998 has been deducted as cancellation fee.
I request to immediately arrange refund of my Ticket Cancellation fee, as Flight is scheduled to delay by 24Hrs from original timings.
Regards,

New timings are not acceptable so please ensure full refund of my tickets as assured.
Regards,
A dhar
Dear Mr. Dhar,

PNR No. : MI33WH

Greetings from SpiceJet!

With reference to the trailing mail regarding the refund of the booking amount. We sincerely apologise for the delay in response.

At SpiceJet, we accord the highest priority to the security of all our customers and their transactions. Due to security reasons, our policies do not permit the cancellation of any booking through an email request.

We suggest you cancel the booking either by contacting our chat team 24x7 available on our website on www.spicejet.com for assistance or you can also manage your bookings through our website on- “Manage Booking”: https://book.spicejet.com/RetrieveBooking.aspx. We will process full refund post cancellation of the booking.

In case you need further clarification/assistance, please feel free to mail us.

Thanks & Regards,
Sagar Singh Parihar
Customer Experience, SpiceJet Ltd

PNR Number- HH955U, Passenger name- Damini Choudhary .My flight was booked on 18thJun and today it has been 2nd july and daily i m getting a mail for ticket being revised. This is so annoying as i need to reach bangalore by 5thJuly but still i received a mail again on morning that flight has been revised from 3rdJuly to 4thJuly. If you cannot afford to depart a flight why are you even booking the tickets and wasting the money as well as time of people. I booked a flight from jammu to bangalore with delhi as layover with 6hrs but everyday im getting a mail that ticket has been revised to jammu to gwalior nd then bangalore with atleast 22hrs layover. If i have to go to gwalior why would i book the jammu-delhi-bangalore flight. This is Horrible and i was not expecting this from spicejet. Please resolve it as soon as possible so i can reach bangalore by 5thJuly with delhi as my connecting airport not gwalior.I am choosing Spicejet from so long but now i will not at all be choosing spicejet

Spicejet Airlines is getting bad day by day. I booked a flight from jammu to bangalore and layover with 6hrs at delhi airport but till now its been more than 2 weeks that they are daily revising my ticket, somedays layover is revised for 22hrs in delhi and other days layover for 20hrs in gwalior. Why would a customer go to gwalior if he/she has booked it for jammu-delhi-bengaluru. Daily it is happening and has become so irritating . Now it is scheduled for jammu-delhi-bangalore on 4thJuly .hope it is again not getting revised.Annoyed as hell now

I have booked my tickets on 13 January 2021 for STV to GKP on 8th of may 2021.
On 29 th April I received a message that the flight has been cancelled.
But till now I have not received my refund amount.

SpiceJet Booking PNR BGG9SX: 08 May 2021 Surat-Gorakhpur for MR. MISHRA

According to supreme court orders the refund shall be done after March 31 for the cancelled flights due to the ongoing pandemic. I'm pursuing them for the last 3 months for refund. They're promising every time I contacted them that they will refund in so and so time but they are not honouring their words. My PNR is A868VS.

Don't worry My father will compensate the money from you.

From next time onwards we won't travel services.

Refund is not done from spice jet and this subject is open from March-2020

They refuse for refund. I have several communication but not able to upload.

PNR:- G8ZY2C

I have 3MB attached file but not able to upload format is is right

SpiceJet Flight was canceled due to covid-19 Pandemic (PNR-QBY2GZ).
For the past one year, I'm trying to get a refund from Spicejet for PNR(QBY2GZ)
We gave all the necessary documents for a refund but there is no proper response from them to date.
I have attached the mail conversation with the customer service. Please help me on getting the refund amount of 11, 012 Rs.

We had booked the flight ticket of SpiceJet from Mumbai to Jaipur on Saturday, 26th June 2021. First of all, they preponed my early morning flight. After reaching the airport as we were not able to see our flight number on the board, we enquired at the counter, to our surprise they tell us it is merged with GoAir. There was no prior intimation of this to us.
We had bought front seats in SpiceJet paying them extra money, but we were allotted 25th row. They have not even refunded our money back.
It was the worst experience and would never opt for this airlines.
They have taken customers for granted. They are just trying to make money with no consideration for their customer.

My PNR No. CHQQRE Ticket From Dehradun to Mumbai[protected]. Name is Pradip Patel. Many Time Mail with My Bank Detail send to your Customer care dept. But as on today No any Refund received or no any reply.
My Refund Amount is 4, 588/-.

10 to 15 E Mail send but no any refund received .
I am 76 Year Old.

Pradip Patel

I made my booking from delhi to banglore . earlier there were no requiremnet of negative covid 19 report suddenly spice jet says that you have to carry the negative report on the eleventh hour . how will the passenger will arrange the report as it takes 2 days to get a report . i cancelled my ticket and got the refund which was less than half the amount of a ticket .kindly refund appropriate amount to avoid further complaints
pnr --BBNR3G

Dear Team,
I am frequent flyer of spice Jet and today while flying to Hyderabad to patna I was carrying one lauggage bag and one hand bag both are 7.5 kg each but they don't allow me to take both and charges 3500 rs for hand baggage, I have all the receipt and bills and now if my money not refunded I will go to consumer court it's a fraud and one intern was their who had told only 1 bag allowed .
I want this to address at earliest.
Details:
Flight number-SG 731
PNR-DFCB2K
NAME - Vishwas kumar

I booked a flight in March 2020 that got cancelled. They told me they would refund my amount by March 2021. but they are still not refunding it yet stating some illogical reasons.