SpiceJet Complaints & Reviews

I booked a round trip flight from Bangalore to Bagdogra,

Return flight I have cancelled.

Still no refund I have received.

PNR Q56KTB

Pls do the needful.

Also while raising online complaint the server crashes

I have booked ticket in Spicejet for Journey from Ahmedabad to Goa for 11th April 2020 but due to Covid-19, there is lockdown in a country and all flights were cancelled by Government. As per Government Guideline, the amount will be kept in credit shell till 31st March 2021 and if that amount is not used then they will initiate refund and will get credit into account within 7 to 10 working days.

I have not used that credit shell amount as there was no planning and i have initiated refund initiation process since 7th April 2021 but yet the amount is not credited into my account even after too may follow ups via email and even post call to customer care numbers. Lastly, one of customer care executive send cancellation ticket on 5th May 2021 and confirmed me to refund the amount in may bank account within 5 to 7 working days. But this is not yet done till now and its almost 1.5 month gone but there is no resolution for the same.

For your reference, i am mentioning my PNR number here. My PNR is D6CY8V - Complain Ticket Number[protected].

I request you to take up this complain at higher level and get the resolution at the earliest.

Sir,
I travelled Delhi to Srinagar than my bag broken.

Dea SIr / Madam,

I had booked on 21/02/2020 for my family return ticket on spicejet airlines from Delhi to bangalore through GOIBIBO. Due to covid lockdown the refunds were delayed. On supreme court orders also they were suppose to refund the same by 31/03/2021 which is still not recived by me. they is no customer care support from both Spice and Goibibo. the call does to get connected and there is no reply made from either ends . our hard earned funds are not refunded .
Hence my request to look in the matter and get my refunds immediately.

Regards

Shivaji Rao Sindhe/ Radha Bai

Mobile no [protected]
Ticke no PNR-ZEUD4A for Rs 15420/-

In the middle of April, my wife had booked us on a flight from Hyderabad t Dehradun via Bangalore (PNR: Y5Y5KR). It was scheduled to depart on 14th May 2021 at 5AM and land in Dehradun on 14th May 2021 at 11AM. However, that flight got cancelled and we were put on a flight that now arrives in Dehradun on 15th May 2021 at !2:20 AM. Due to this, we have requested Spicejet to cancel our flight. However, they have charges us Rs. 5, 998 for cancellation. Since they did not provide us with any alternate flights, this fee is unreasonable.

We had written to them on Sunday, 9th May 2021 (Case Number:[protected] but have not received a reply.

We request you to look into this.

Regards,
Shrey Dugar

My money not return

Specejet modified the flight timing against my PNR no.RFVBMN . Subsequently I had to cancel the flight for mis match of my timing to travel . You have initiated a payment after deductions of almost 3/4th of amount from claim. Unable to understand that it was not my mistake - The mistake is done by the Spicejet. Request to arrange refund for the full fare.

Sector Chennai Delhi : 2 pax KG Subramanian and KS Lalitha on 19.06.2021

KG SUBRAMANIAN
[protected]

Yesterday I received a call regarding job from Spicejet airlines and they convinced to pay Rs 3500 for registration(which was refundable). Today after they scheduled the interview they were asking me to pay Rs 16500 for document verification and I refused and said that I want to cancel it and I want my refund after that now they are not answering my calls and mails. Please help me get my refund back.

PNR #: HCFGRG
Yatra reference no.[protected]
Transacted Amount: Rs. 60, 119/-
Onward journey: 10-May-2020
Return Journey:. 16-May-2020
I am Ganesh Ramakrishnan, have requested for refund o[censored]nutilized Credit Shell full amount, multiple times with SpiceJet and Yatra.com, yet no response. Requesting you to process the refund of my full amount ASAP. Thanks in advance. Ganesh R.

Dear sir,
My PNR number is I6EVTY
The ticket was cancelled on 30/03/2021
But the refund amount still not received from spicejet.I have written mail many times to spicejet.But no response from their side.
Please do the needful
Mobile number is [protected]
My name is ARUL SUDESAN

The message I attached here for your reference It was received from spice jet on 30thMarch, 2021
Dear Mr. Sudesan (PNR: I6EVTY), your request for refund will be processed on priority. Please check your original source of payment for the credit status within 5-7 working days.

Aaushi[protected], 8:10:00 AM): Hi arul, How may i help you?
Aaushi[protected], 8:10:04 AM): Good Morning . Welcome to SpiceJet. My name is Aaushi . How may I help you?
Aaushi[protected], 8:11:07 AM): Mr Sudesan Kindly confirm your availability since there is no revert from your end”.
arul[protected], 8:11:27 AM): I have booked ticket on 11Dec 2019 for Mumbai to Trivandrum on 25th May 2020
Aaushi[protected], 8:11:40 AM): Mr Sudesan May I know the PNR, passenger's name and the registered contact number/email id?
arul[protected], 8:12:02 AM): I6EVTY
arul[protected], 8:12:18 AM): [protected]@rediffmail.com
arul[protected], 8:12:31 AM): [protected]
Aaushi[protected], 8:13:15 AM): Mr Sudesan May I know passenger's name .
arul[protected], 8:13:30 AM): Arul sudesan
arul[protected], 8:13:48 AM): Margaret Sudesan
arul[protected], 8:13:59 AM): Aaron Sudesan
arul[protected], 8:14:09 AM): Annabelle Sudesan
Aaushi[protected], 8:14:10 AM): Thank you for verification, Please allow me sometime while I check the details for you and it may take 2 minutes.
Aaushi[protected], 8:14:43 AM): Thank you for your patience and apologize for the wait time.

Mr Sudesan i apologise that your flight was cancelled from our end . So shall i update Pnr for full refund.
arul[protected], 8:14:56 AM): Yes
Aaushi[protected], 8:15:27 AM): Mr Sudesan Please stay connected while I process the request.
Aaushi[protected], 8:15:54 AM): Thank you for your patience and apologize for the wait time.

Mr Sudesan booking is cancelled and with in 05-07 working days full amount will be refunded to same account .
arul[protected], 8:16:22 AM): Thanks a lot
Aaushi[protected], 8:16:25 AM): Is there anything else I may assist you with?
arul[protected], 8:16:32 AM): No
Aaushi[protected], 8:16:38 AM): Thank you for choosing “Spicejet” chat service. Have a pleasant day ahead. We look forward to assist you again.

DEAR SIR,
Very sorry to complain about this matter.
The refund was delayed for more than a year.What is the fun in telling
that it will be settled at the earliest ?
You promised me it will be credited back to my account within TEN
days.Finding non crediting now i think that your intention is only to
hold on to my money unauthorized and hence make trouble to me.
My request is that it should be credited back to my account by 7.5.2021.
Else i will be forced to take remedial action against your company for
compensation by all legal means.
Hope you will not force me to go to that extent.
Yours faithfully,
Sethu Madhavan C

On 05/05/2021, SpiceJet Customer Relations wrote:
Dear Mr. Madhavan,

PNR: OE7PKQ

Greetings from SpiceJet !

This is in reference to the trail mail.

Please note that currently we are experiencing high volumes of refund
requests. Hence; the refund process is taking longer than the usual. We
sincerely regret any inconvenience this may have caused.

However, please be assured that the refund for concerned booking will be
initiated towards your bank account at the earliest.

We would appreciate your time and patience.

Thanks & Regards,
Vishal Aggarwal,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurugram - 122016 | India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: twitter.com/@flyspicejet
Download the Official SpiceJet App at Google Play Store and App Stor

Hi Team,

This is with refrence to PNR LEE3GQ.
We booked flight from IXB to PNQ, but original flight from DEL to PNQ SG 8938 on 20 Apr got cancelled. And we were offered a flight on next day SG8185. This change was inconvenient for us and we asked for flight cancellation and full refund. Below is the acknowledgement provided to us at Delhi Airport. After 15 days of cancellation request yet no refund receive. Request you to process the same ASAP.

Thanks,
ROOPALI PHATAK
[protected]

Hi Team,

This is with refrence to PNR LEE3GQ.
We booked flight from IXB to PNQ, but original flight from DEL to PNQ SG 8938 on 20 Apr got cancelled. And we were offered a flight on next day SG8185. This change was inconvenient for us and we asked for flight cancellation and full refund. Below is the acknowledgement provided to us at Airport.
After 15 days of flight cancellation yet we did not receive refund. Request you to process the same ASAP.

Thanks,
ROOPALI PHATAK
[protected]

They cancelled the flight...it was an emergency for me to reach the destination as my father is sick...even their PAYTM Gateway charged me with the convience fee... what type convenience is this... I will complain about this matter

I had flight booking for 28th March (PNR: JJELKB) from Mumbai to Leh and I had opted for Covid Test service which was scheduled on Thursday 25th March for me and my family.

But due to sad demise of my family member same morning, I had to cancel my trip and Covid Test service for which Rs. 897 (Rs 299 per person) was already paid.

Test Appointment reference numbers are as follows,

1. Harshad Devaliya - SH27035442
2. Hridaan Devaliya - SH27035444
3. Rishita Devaliya - SH27035443

Since cancellation, I have written multiple mails to Customer Service along with calls bit till date there is no reply. Have also escalated matter to Nodal and Appellate officer but again no reply from them.

My contact details are harshad.[protected]@gmail.com

ReF : # PNR S5QT5L DEL – GOA for travel on 21 May 2020 : # PNR TE5QND GOA- DEL for travel on 25 May 2020 : # PNR MCGU7T GOA- DEL for travel on 12 May 2020 : # PNR F5RESL DEL – GOA for travel on 08 May 2020 I did above 4 bookings for travel to Goa & back DIRECTLY ON SPICEJET WEB SITE & paid thru my Credit Card. However due to CORONA restrictions these flights did not operate. The money is yet to be refunded from the Credit Shells for these 4 bookings . As per Supreme Court judgement the same should have been done immediately after 31 March 2021. I received my refunds from Indigo Airlines last week & I am surprised that Spice Jet has not even bothered to inform that Status of due refunds. DO confirm the release & credit of my refunds to my Credit card immediately,

I have booked spicejet flight on March 21, 2021 for the return flight from Mumbai to Patna dated on 21 April and 30th april, 2021, respectively.
I have booked two more flight on March 28, 2021 . First was from Hyderabad to Patna. Second was from Patna to Mumbai. I have to cencelled

Due to covid i cancelled all the flights on 17th April, 2021. As per DGCI guidelines, i should get full refund for cancelled tickets. I waited for 5 7 working days to get refund atleast normal cancelled ticket amount, but i have not received anything yet. I have mailed them 3 to 4 times and even tried to call customer care but it always come as busy. No response from them.
Please file a complaint against Spicejet and get my refund as applicable.

Spice Jet did mishandling my baggage from dubai to india. when I come to on indian airport i have found that my 1 bag is missing when i told to spicejet that my 1 bag is missing they give me a form to fill and assure me that i will receive my baggage in 3 days. i fill that form and went from airport towards my city. after 5 days i got a phone call that spice jet will return my baggage but when i went to receive my bag it was totally damaged even my things were broke in my bag and it was not repairable. i have got loss of near about 24000INR in it. when i complain to spice jet that its totally damaged bag and my things also broken then they offered me only 3000 INR. I didn't know what to do on that time so i accept their office because i thought that if i will not accept this offer i can not do anything in this case and if i don't except 3000 they will not give me 3000 also.
I have sent near about 10 to 11 mails after i got informed that they are ready to pay me 3000 INR now its been more than 1month and 15 days that they accept that they will give me money but still not i not get that money also. when i mailed them that why i not yet get my money in my account they have said that they have some issue and for that they are not yet able to transfer my money...

I want to know that spice jet is poor or they don't have money to transfer me ???????

For only 3000 INR they don't have ? Or they have got too many issues to tranfer only 3000 INR (its cost less than 50$)

Spice Jet give me too much headache just because of this small amount so now i will find each and eVERY PLACE that i can raise complain against spicejet airline.

Here i attached some photos of my baggage.

If anyone can help me Please help me to get out of this ###

This refers to PNR LDER4Q.
Against above PNR spice jet confimed on 14th April that the refund is due and that they will disburse refund on my Bank Account.
Certain documents as far as name, account details were given as requeted by Spice Jet.
I regularly contact the customer care and they say that I will get the payment in 2 days. This is happening again and again.
The amount involved is small and I fail to understand why the refund team is delaying.
Just 2 days back, I sent a copy of my passbook statement confirming that no money is yet received in my account.
Request your intervention please.
Thanks
[protected]@hotmail.com

Sir/Madam

I have booked my ticket on 2nd April 2021 during the offer from 27th March to 4th April 2021 as there was no change fee to reschedule flight one time as per news in times of India & other website and also msg on SpiceJet Website which is now not showing as new msg is showing but today when I had conversation with customer care executive after painful waiting time since last one day to reschedule my flight he told me that my ticket is not under any offer as there was no such type of offer during that period it is very painful to hear this and feeling like cheated by SpiceJet.

For your reference I m attaching one screen shot of that offer and also link of news in times of India, money control and goibibo regarding offer.

https://m.timesofindia.com/business/india-business/spicejet-introduces-a-tempora...⇄

https://www.moneycontrol.com/news/business/spicejet-introduces-zero-change-fee-o...⇄

https://www.goibibo.com/offers/spicejet-zero-change-fee/