SpiceJet Complaints & Reviews

Sir
i book one flight from makemytrip bangalore to delhi of april 2 2020 but according to govt of india there lockdown till april 14
my flight pnr no c6lkq1 but spicejet dont allow me to reschudle flight nd also paying money for it

[protected] all India lock down for corona virus as per government rules but spicejet SG-136 Bangalore to Delhi flight departure my ticket not cancelled timing 5: 55 am PNR TF11QQ ticket not cancelled or not refund please take the action the spicejet corporate people not lock down mean very bad for common people

As per the Gov't order no domestic flight will be allowed to take off or land after 24th March midnight. I had my flight from Bangalore to jammu which had a stop in delhi. So the flight was supposed to take off from Bangalore at 8:30 on 24th march but it had a layover in delhi and then my flight to jammu had to take off from delhi on 25th march in the morning. So clearly my flight had to be cancelled but I got no message or no email so when I checked the status of the flight it shows 'on time'. So i tried to cancel or reschedule as they were not supposed to charge any amount on the cancellation or rescheduling of flight during this situation, but still they are charging 3000rs for rescheduling and 3500 for canceling the booking.

I have booked spicejet flight pnr i68hvl for travelling on 23/03/20 from patna to delhi. I am serving in ssb (Central armed police force), in this regard it is intimated that due to coronavirus, my journey was canceled by the department. So i was unable to travel.
I had requested on 22/03/20 to waiver, in reply by spice jet email that "pnr has been canceled hence you are not in position to waive off cancellation fee.
In view of above i want to bring your notice that on 19/03/20 at 20:32 hrs i called customer support by mobile number [protected] to reschedule but spice jet staff advised me that i can reschedule by calling 4 hrs before from departure to avail waiver off of fee. Accordingly on22/03/20 i have called many times customer support and registered complain on mail. And i waited 2 hrs before from departure for any compliance but i did not receive any resolution and spice jet staff stated me your are not eligible thereafter on 23/3/20 just before 2 hrs from departure i canceled the ticket and at same time registered complain (No[protected] with this case. At last spice jet nodal officer reply me that pnr has been canceled so you are not in position to waive off. Staff said i am not eligible and nodal officer said pnr has been canceled due to which you are not in position to waive off finally i felt that spice jet is trying to confuse whereas i am regular customer of spice jet. Spice jet staff shared wrong information with me. Due to which i am loss of fair.in view of above it is requested to refund total amount or may be provide ticket on any date after 15 april 2020 as applicable of waiver off policy.

I've booked a trip on 2nd march of 2020 pnr-cbuz6t, but trip had been canceled. Airlines management of airport had reported that they will initiate full refund and i travelled my destination by other means of transport spending huge cos. So, kindly issue my refund.
We are two passengers - mangalarapu ajay yadav
Shaik anwar
[protected]@gmail.com
Contact details - [protected]

I am suffering from throat infection plus Hydeabad is locked down till 31st March. Want to get full refund based on my health and PM advisory for self quarantined. images are attached. I have send email directly to the spicejet customer care and direct message from twitter but no response so far.

My flight is on 28th March 2020 to delhi where both the places are in lockdown state.

Please look into this matter.

Thanks,
Monika Vishnoi

Client: spicejet
Pnr: qeeuyd
Reason: cancellation of flight
Incident: i booked a flight from chennai to goa for 26th mar. Have been trying to reschedule it due to covid-19 but in vain. Spicejet representatives couldn't understand a word i said. And now i don't want to talk to them anymore, just want to cancel it. Government also notified that all domestic flights will be terminated from 24th mar midnight which also supports my case.
Ask: complete refund of the amount

Thanks

Greetings
I have booked a flight from bangkok to bagdogra on the 2/4/2020.
With spicejet. I booked the flight from trip.com

I like to raise this concern.
Due to covid19 pandemic. I planned to cancel the flight and request for the refund.

Im an indian citizen working here in thailand on a employment visa.

Due to the covid19 pandemic i believe i would not be able to go out of the country as thailand and india are under lockdown.

I've send end number of emails to trip.com and spicejet. But i have not been given a proper response.

The only response i get from the airlines, informing me that there will be not refund or partial refund. They asked me to send a email to [protected]@spicejet.com. Which i did. They haven't response yet.

I'm worried as the days are nearing for the journey. The airlines or the agency has not been notifying anything.

As a concerned citizen i wish not to travel at the current situation.

My request i to kindly look in to the same and help me.

My email is [protected]@gmail.com

Regards
Kapil pradhan

Greetings

I have booked a flight from bangkok to bagdogra scheduled to fly on the 2/4/2020 and return back to thailand on the 30/4/2020 with spicejet. I booked the flight from trip.com

Im an indian citizen working here in thailand on a employment visa.

Due to covid19 pandemic. I informed spicejet and trip.com to cancel the flight and request for the refund.

I've send end number of emails to trip.com and spicejet. But i have not been given a proper response.
The only response i get from the airlines, informing me that there will be not refund or partial refund. They asked me to send an email to [protected]@spicejet.com for the refund. Which i did. However, i get a reply i would not be getting a refund.

I'm worried as the days are nearing for the journey. The airlines or the agency has not been notifying anything.

As a concerned citizen i wish not to travel at the current situation.

My request i to kindly look in to the same and help me.

I attache my flight itinerary.

My email is [protected]@gmail.com

Regards
Kapil pradhan

Myself and my daughter were suppose to travel to dubai from ahmedabad on march 19, 2020 16:35 pm flight under pnr gisqjb.

Due to the coronavirus issue dubai government had banned any resident visa passenger to enter the country after 12:00 pm on march 19, 2020.

We have been requesting spicejet to issue us a refund and they refused on the pretext that the flight had taken off.

I have booked tickets in spicejet from bangalore to kolkata with online check-in. Due to convid-19 issue i did web checkin to avoid standing in queue. I was carrying total two bags. One laptop bag of 4 kg and another small trolley bag of 9 kg. At the time of boarding spicejet staff stop allowing me with two bags. I understood the concern and told them to shift my trolley bag in check-in luggage as in my ticket already provision is there....

Goverment declared janta karfu on 22nd march so all airlines or giving free of cost for rescheduling but your airline charging more price, due to government order we are changed the plan, my flight is on tommrow sg-8105 pnr odf8mt so please do need full already indigo did same so please kindly change my travel as goverment declared karfu so we as a indian citizen we should follow our goverment rules for prevention of virius.

Hi
Goverment declared janta karfu on 22nd march so all airlines or giving free of cost for rescheduling but your airline charging more price, due to government order we are changed the plan, my flight is on tommrow sg-422 pnr zyu63m so please do need full already indigo did same so please kindly change my travel to 28th goverment declared karfu so we as a indian citizen we should follow our goverment rules for prevention of virius.

Sir,

I am senior citizen.

I have booked four seats from mangaluru to bengaluru (Pnr g8215c) for flight dated 14th april, 2020 in the evening (8.15 pm). You have changed the same to sg 3792 with the revised departure time of 0715 hrs and revised arrival time of 0815 hrs causing inconvenience to me. You could have changed to the next flight scheduled at 21.35 on the same day i. E., 14 april, 2020. By changing to early morning flight you have caused inconvenience and forced me to change the schedule to 21.35 and making additional payment of rs.7444/- for no fault of mine.

I request you to refund the the extra amount collected from me for no fault of mine. You have caused inconvenience by rescheduling in the morning hours instead of to the next flight at 21.35 hrs. Which timing-gap would have been in the manageable schedule.

Please look into the matter and refund rs.7444/- collected by causing unnecessary mental agony and financial loss.

Yours faithfully,

(Govinda bhat)
[protected]
E-mail: [protected]@gmail.com

I had booked delhi to kochi flight on 28 march and that was a non stop flight.. But now due to rescheduling it takes 18 hours and between one stop in mumbai. I tried for cancellation but there is no refund for my ticket. And flight change takes more charges. Spicejet airline charges too much for flight changing.. If i get refund i can cancel my ticket and go for another one.. I tried to connect spicejet customer care number for the last one week and so pathetic to say that i couldn't connect till this moment.. That's y i go for a email.

I am already spoken 7-8times with spice Jet executives
I have got call on 15th March 2020 call recording being attached. Starting that flight with both PNR NUMBERS PNR -D7N5UF
PNR-ZD53TW have been cancelled and I am going to get refund now spice Jet executives are denying for refund now.

I spoke to MR.saif on 19th March and he clearly said that they will refund us the amount and the call got disconnected now I spoke to MR Irshad team leader he is saying that refund is not will happen whatever inwant to do i can do.
I am attaching call recordings if I dnt get proper reply il report in local police station and in ministry of aviation for Same.

I am reachable at [protected]
Alternatively [protected]

Fake call aaye to kya karan chahiye,, aur agar kisi ke sath esa hota hai to kya karna chahiye kiske pass jana chahiye koi airline call per interview leti hai kya ya nahi agar letti hai to security amount ki mang karti hai ki nahi iske bare main bhi bataiye aur aapka koi no ya whatsapp number hai to bataiye please aur yaha jankari gopniy rahegi ki nahi

Booking pnr - k8q28p cancell flight only one side when i booked with return from muscat to ahmedabad. Also cancell befor one month my travel date 23 april 2020 and spice jet cancell on 19 march 2020. Without any message from goverment cancell flight this airline cheating with customer to get profit. There is no any proper contact and reply system in this airline.

For force majeures & government advisory there is no policy in place with this airline something like a natural calamity. They are exploiting the situation & levying high cancellation charges being charged. Airlines are not adhering to government guidelines.
No proper resolution being offered. Customer care people are impolite.
Even they wouldnot let us re-schedule it.

My PNR is GDGL9A
I had booked flight for Bagdogra from Kolkata.
Under present COVID 19 pandemic crisis, we wish to reshedule our flights
Though majority Airlines are offering penalty free rescheduling, Spicejet has come up with weird terms and conditions.
Cancellation charges are less than reschedule
They are charging 1800 per ticket for cancellation and 3000 for reschedule. To add to it, they have fixed 30 th April 2020 as maximum date or cutoff for reschedule (for tickets bought before 14.03.20).
Are Spicejet Authorities so sure that by end of April we will all be free of COVID scare??

Why are we not offered rescheduling, free of penalty till 30 th September similar to other flight carriers.
Other charges like seat booking are already wasted, it would have been much comforting if rescheduling penalty was waived
Dr N Dutta Basu