SpiceJet Complaints & Reviews

Due to fog in delh, sg 942 landed at jaipur at 20:20 hrs. Passengers are inside the air craft and some are randering/roaming inside aerodrome. Which is a big threat to the security of airport. Still no officials are attending the passengers. Neither senior staff nor airport staff are least bother about the situation. All the passengers including infants are suffering with inhale problem inside aircraft.

Horrible sevice. The flight was late by 2 hours and i'm 7 months pregnant and not only was i not allowed to priority board. I was the last one to board because they had me filling up some forms just before boarding. Nothing was said to me while i took the boarding pass or submitted my luggage. The women at the counters were very rude and the experience was horrible. I will not recommend spicejet to anyone ever.

Sir,
I have booked a flight ticket from jodhpur to pune of spicejet flight no sg8185 which is scheduled on 19 december 2019. I have reported at boarding point of spicejet counter at jodhpur airport at 1255 but spicejet jet staff did not provide my boarding pass and they told that you have late. They also told me that flight was prepond by 20 minutes. Company was not send any updates on my mail which was provided while booked a ticket.

Boarding staff send me here and there to clearify the matter like as football.. Finally they didn't provide any alternative flight nor return my ticket money..

Dear sir/ma'am,

This is bring to your kind attention that in your company elora banerjee is working in netaji subhash airport. She lives in airport gate no1 (Near welcome club). She is a no1 # and lots of drug case is going on her. Her mother mrs. Indrani chakraborty is also a call girl and doing a # business. I[censored] have such a bad employee with you then your company preatige & reputation will gone in vain. Also i[censored] made a survay u will find that due to over drug she was found many times in airport gate no 1 (P. K. Guha road) that she is lying down on roads. Every week she gone many hotels for money. Some time she arreated. This is very sad thing that this type of staff your have in your company.

Regards,
A well wisher of spicejet company

Hello,

I just booked a flight from chennai to delhi in spicejet. I paid around inr 8000 but i received a very worst service and their staff behaviour is very unprofessional and flight got delayed for more that one hour and i paid extra 799 for a particular seat but i received a seat near emergency exit and totally the travel was horrible and i want spicejet to return the money i paid. I dont fell worth paying this much amount for this worst service.

Kindly call me at [protected]

Flight no sg 8701 and pnr q698m, flight take off time was 7.20 and we reached 13 mins prior to take off and there was a last shuttle waiting over there and staff boarded me and one of other staff member came and instruct bus to proceed and instruct to other teammate to de board us. They took us outside and told us to take 8.30 flight by paying 32000... As per me this was the business tactics of spicejet.. I am unable to understand the reason to deboard us just to make extra money inspite boarding and last shuttle availability...

Hi i have been complaining to spicejet via emails, twitter and their nodal office but there is no one who can help me. I had booked flight tickets from mumbai to udaipur dated 20th november. Along with me my 3 friends had also booked the tickets since we had to attend our friends wedding. All o[censored]s reached at the airport at 2.50 but the ground staff denied the checkin and informed counters are closed as we had to report 2hours prior but i said on an email also it is mentioned 45 mins prior. On asking for their managers the ladies said we are the managers and no one there, we also requested if they can accommodate us in next flight but they straight away denied. We had paid 4000 approx for each ticket and it is not a small amount wherein i couldn’t reach the wedding on time also ending to spend double since we had to reach there. I have been asking them to investigate but they are always replying same thing. Please help me get resolution you are my last hope

Pnr : r5gh5l

This is really # service counter was close for chk in and i have to miss my flight.. It was juz a mere delay by 5 minutes.. I have to travell to mumbai from kolkatta flight no. Sg 6425.. Flight departure timing was 6am in morning.. I was late by 5 min i. E 5.20 am.. There was a big queue at baggage check in... No such announcement was made... When i came for chk.in they said counter is close... I told them there was big queue and u have to consider that but the manager miss/ mrs sulanga. Was not ready to help.in any way and was asking again and again to buy new tickets which costed me around 15000... That is really a poor service for customers.. And i request the spice jet committee to look into this seriously.. Waiting for your reply.. When asked for complain copy she gave me page which was tore so that company name shall not be seen..

Dear sir/madam, i know my complaint has no value, but to relieve my pain, i am writing this. This surely junked and trashed by spicejet.

This morning dec 13 2019 have flight from maa - vtz. I had extra luggage, i went to pay at maa. I was second in q. The 2 of the female employees working there were taking and helping customers who are not in que. As a result i got bit delayed. Went though security and to the gate and gentlemen over there said, boarding closed. They sent requested me to talk to manager. So i went to the same counter and the way my request was handled by the lady working there was horrible. Projected it was my mistake. Then i went to check in counter to find who the manager was. This gentleman name is mr sharan kumar. Explained the situation. With a strong attitude, he didn't care. He did not even bother to explain me what my next steps were. I waited for an hour to get my luggage, some other lady worker took my boarding pass, never returned to me. Finally after an hour, my luggage came, they were asking me for boarding pass which i did not have it. Some how released my luggage. I wanted to get out of the airport. Then security personal did not let me, because spice jet has to sign me off. Then comes the story again. I went to spicejet counter. They wanted me to wait. How long?? I waited for more than half hour and men while i bought an other ticket different airlines. Some how that flight got cancelled for weather reason. But they helped to get out of the airport. What a horrible service by spice jet. Shame on the management and ceo of the spice jet for running such a useless organization, where the treatment given me to was like worse than a slave where slavery not been part of india. I would never buy this such a ruthless customer service airlines in case of emergency too. What if the customer is innocent, can't speak and they are old, they might even get a heart attack or get into panic situation with the nasty customer service of spicejet. What an shameless attitude of mr sharan kumar the ground manager for spice jet at maa.

I know this email goes to junk and of no value. But a passenger, i have to complain. Thanks for reading this, if you have come to this line in complaint. Appreciate your time. Please appreciate customer's time too. Today i was traveling for an emergency. No use for me to go tomorrow.

Sincerely
Venkata cheboli

My flight sg 6237 got delayed 5 hours. Therefor i had to make extra expense by booking a flight earlier to get my flight in mumbai on time.

Spicejet does not want to refund my ticket and also claims me being a no show - which is because i had to book an ealier flight due to their delay!!! - is a reason not to take my refund serious.
I am stunned. When the flight is delayed over 2 hours, spicejet needs refund ticket fare + 10, 000 rupies.
Also, the compensation has to be paid in cash, bank transfer or travel vourchers, according to the preference of the customer. As i already mentioned, i prefer bank transfer.

Now spicejet only offers me of 1000rs.
Which is nowhere near the costs of the original ticket and the new ticket i had to buy because of their delay.

So i have booked ticket on 7 november and it was return ticket from mumbai to kanpur and kanpur to mumbai on 10 dec to13 dec return. But due to some emergency which we were not aware of like my father got sick and it was sudden. Now few hours ago we are cancelling the ticket but the cancellation charges are too high its a big disappointment. Like ticket charges are 17000 and you are charging for cancellation 14000. Now you tell me what should i do where is profit i'm facing 14000 loss for no reason. Highly disappointed please i request you to look into this matter and do something.

We have spicejet flight today 04/12/2019 (Flight no sg 6) from dubai to mumbai which was cancelled due to tecnical issue
Pfa cancellation certificate of spice jet
Transportaion cost approx aed 600
Fooding cost approx aed 500
Further connecting flight cancellation charges rs.2300/-
New flight charges approx rs.73000/-
I want the refund of all my expenses incurred due to flight cancellation

This has reference pnr no - b8y8uc (From kochi to delhi) dated 03.11.2019. The said flight was diverted to jaipur and was delayed. We were forced to stay at jaipur airport till 5.00pm without any alternate arrangements.

Finally your ground staff (Mr. Pandey & mr. Ashish) assured us to refund 50% of the fare and they have written the same on our ticket and stamped. (Attached).

Please arrange refund as promised.

Ticket was booked the ticket through akbar travels.

Attachments:
1. Ticket - written 50% refund on it and stamped.

I booked and cancelled a ticket from an online portal in 30 minutes yesterday, 5 thursday december 2019.
Please explain the "airline charges -₹3000/-" below.
The cancellation details for booking reference number 05129691xxxx

I do not believe that for booking and cancellation the airline, in this case
Spicejet incurred a loss of ₹3000/- if any.

This is to bring to your notice that i along with my family was travelling to mumbai from delhi via spice jet flight no. Sg8169 on the 2nd december 2019. On arrival at the mumbai, my check - in suitcase was missing. This undoubtedly came as a rude shock to me as it had belongings which were important and expensive lehengas, as we were returning from my sisters wedding. I immediately followed the regular procedure and filed a complaint of my missing bag which your airline was unable to locate.
It was appalling that, in an airline of your caliber, a bag should go missing, causing severe inconvenience to me. Despite that, your staff has shown absolutely no cooperation and hardly any follow up has happened. I am absolutely aghast at the laxness and unprofessionalism of your organization.

Name of passenger: ramandeep kaur
Seat no: 29c
Travel date: 2nd december
Baggage tag: sg[protected]
Complain no: bir 42641

Looking forward to your positive responce and co-operation.

Regards,
Jagjit singh.

Dear spice jet, yesterday i fly from dehradun to ahmedabad @7,.30 on, when i land in ahmedabad i came to know that my luggage is left in dehradun। this is second time with me, still i am not getting my luggage which contains my important luggage so please make a call and i am planning to go in consumer court।

Regards
Harish darmora
Mo [protected]

I was traveling from mumbai to kolkata on 2 nd morning 00:35 hrs by your flight. It got delayed by 45 minutes and gates were being changed frequently. So much so it was changed from gate 45 to gate 1 at t2 departure lounge in mumbai which is almost 1 km.
Now i had some injured leg for which i had little difficulty in walking as it was getting painful.
When i approached ground staff at fate as he declared his name kaustav, he was very rude and seemed he could not provide any help phone number etc.. With another aged lady too when asked to give contact number of battery driven cars.. He was not helpful and kind at all while passengers were facing difficulty.

Now delay for technical reasons are acceptable but bad un polite behaviours are not..

He could have easily called airport manager and arrange the same. He refused he wasn't in helful mood at all. To another aged lady too.

This is for your necessary actions
My pnr: j8dh2p

His photo attached

Regards
Sen ss

We flew from kolkata to new delhi on dec 2 2019. But one of our baggage was left in kolkata airport because the staff at the check-in desk did not tag our baggage! The customer service people at the delhi airport promised us to send over our baggage on the next flight later in the afternoon and then have the baggage delivered to our hotel in new delhi on the same night, but that didn't happen. We are leaving new delhi on dec 3 night, so we...

I boarded a flight(flight no: SG531) from Ahmadabad to Bangalore on December 1, 2019 which departed at 22:05.
I was not happy with baggage handling so, I went below the flight and cautioned the crew while boarding the flight to handle the luggage safely, even although after arrival, my duffel bag's shoulder strip was found cut .Some of our items in bag was damaged . My damage cannot be compensated .
You can contact me for further communication on [protected] .

I requested and paid for a ticket on a specific flight over the spicejet counter in madurai on the 30th october 2019. The spicejet agent booked a ticket on the wrong flight instead and when i requested for this to be corrected they asked for more money and refused to refund my money there and then although it was spicejet’s fault. After “senior management” been involved i was told that i would have to wait for 14 days before i see the refund back on my card and that if i want to fly, i would have to purchase another more expensive flight. That left me with no money at the time and although it has been over a month now, 2nd december 2019, i still have not got my money back. I had to call from abroad which incurred further charges to speak to another spicejet agent, who told me that my refund is still pending as “senior management” has to approve and process it and that i would have to wait for another 14 days. Spicejet has been using my money, 10, 104.00 inr, for over a month now without any reason and they have been only unhelpful and disrespectful on every encounter.