Hello sir / madam,
I am dhaval parekh residing in ahmedabad. I have booked my ticket in spice jet for ahmedabad to delhi for 17th november thru flight # sg-8912, pnr # qgjm8h, unfortunately flight was delayed by 1 and half hour.
My return flight was on 20th november thru flight # sg-8193 with pnr # qgjm8h and flight time was schedule at 18.45 pm but at 18.30 pm i received email informing flight is delayed by 1 hour so departure time should be 19.45 pm, i reached on terminal 3 at 17.30 pm and completed all the procedure by 18.00 pm i. E. My luggage given for check in. If they re-check in their information, they will find that my luggage were checked in and i was waiting at the gate # 37 b (As announced) for the board in the flight. When my luggage were checked in, it means i was there at the airport only, it is obvious. They should announce my name at the gate # 37. How could they say that i have not reported at the counter. The counter which they are telling to report, on the same gate where people of three different destination were standing for mumbai, ahmedabad and hyderabad flight against that hardly 1-2 spice jet staff were standing, ratio against passengers travelling were very very poor.
At 19.30 pm i asked the security person standing there about the current status, he said i think flight already departed (He was not even sure) and told me to check at the counter igi information counter which is 2 mins away from the gate # 37 b. On the same counter they told me flight is about to take off so go fast and tell them to allow you. The staff of counter igi information counter would have contacted at the gate # 37 b by calling them to wait. I just rush to the gate and ask for my flight and they simply said your flight has been just departed.
I do not understand since more than one and half hour i was standing there at gate # 37 b, there was no proper audible announcement to board in flight # 8193 or no announcement of my name. The staff of spice jet or help desk counter they would have coordinated on the phone and helped me, instead of that they made me run here and there due to which inspite of reaching well in advance at the airport i missed flight. When they had checked that i have not boarded, they removed my luggage from the flight # sg-8193 instead of announcement of my name which took another thirty minutes for collecting my luggage back from them. This is not me alone who missed the flight but there many other passengers who missed their flight due poor services of spice jet.
This is totally unprofessional working of spice jet and casual behaviour of their staff with the passenger.
Due to this i had again booked the ticket for the next day morning because the flight of the same night was too expensive for the person like me who is working in the small firm. My 5 yrs old small kid and my wife were eagerly waiting for me at home at night but i reached home next day morning. I could not afford 1 more day hotel stay so the whole night i sat at the airport and waited for my flight which incurred my food expenses and travelling from terminal 3 to terminal 1 and the night without sleep.
This was just emotional, mental and physical harassment experience with spice jet for me, my wife and my small kid.
Herewith i am attaching my both the tickets, boarding passes, screen shot of sms received of the flight delay and rebooking of my second ticket of 21st november.
I should get full amount of my ticket of 20th november along with seat assigning charges + the expenses incurred on my food, beverages and travelling i. E. 4996 + 160 + 1567 = rs. 6723/-
Instead of this i got the reply from spice jet, they i will get only statutory fees as status is showing “no show” in their data.
I will be highly obliged if my above matter is resolved at the earliest with your interference.
Your positive reply will be highly appreciated.
Thanking you,
Dhaval parekh
Nov 26, 2019
Complaint marked as Resolved My complaint is not yet resolved.
On my email, they replied as I will get only statutory fees which is not correct. That is why I had written email to this Indian Consumer Complaints forum so my matter get resolved at the earliest.
Thank You,
Avani Desai
C/o Dhaval Parekh
