SpiceJet Complaints & Reviews

Hello sir/madam
I am helan sathya sankar. On 22nd nov we traveled from dubai to madurai flight (Sg 024) seq number 27b. We traveled in priority check in. Even though i can't received my check in luggage. For you are mistake i am very frustrated. Already we complaint airport spice jet office.. Regarding this complaint u have to take action /compensate for this.
Waiting for u r reply...

Pnr: i82lys
Baggage irregularity number: 32737
Complaint number: 04414099
Date of incident: nov 4, 2019

Patna to mumbai

Spice jet employee name: sonali & anjali

Spice jet missed to deliver the trolley baggage to me at mumbai airport.
Spice jet promised to deliver the baggage at my toronto, canada location within 2-3 days.
But neither i got the baggage nor i am receiving any update.

Desired resolution: as agreed i want my baggage at my below home location:

2007 - 70 queens wharf rd
Toronto, ontario
Canada
M5v0j2
Email: [protected]@gmail.com

I travelled on 20th nov. 2019 from delhi to mumbai, by flight no. - sg8161, pnr no.- hcj3nt, tag no. - [protected]. Today is 3rd day. I didn't receive my baggage. I was waiting 2 hours for my baggage on airport on 20th nov. 2019. Then the spice jet staff assured me that i will get my baggage on home tomorrow. On 21th nov. 2019 the whole day i was desperately waiting for my baggage. But i didn't got it.in evening i called many times for enquiry of my baggage. Near about 8 o'clock a staff named tastin assured me that i will get my baggage on 22th nov. 2019 hardly at 10:00 am in morning. But its near about 11:00 am, i still waiting. What the hell is going on? I missed my important meeting just because of those documents, which in my baggage. Who is responsible for this?

I gireesh tiwary, travelled yesterday, 20/11/2019 from delhi to mumbai from flight no.- sg8161, my pnr no. Is hcj3nt, tag no - [protected], by miss handling of my baggage by spice jet staff, i have not received my baggage till now. Already above 25 hours had passed. Yesterday the spice jet staff on airport confirmed me that i will received my baggage at home before 1:00 pm on 21th nov. 2019. Today 1 pm they responded that i will send your baggage shortly to transport department. Now its 7:30 pm, i am trying to contact for update but no response of my call. Please resolve my problem shortly, otherwise i will file complain in consumer court, because few important documents in that bag. I already cancelled my today's meeting just because of miss management of spice jet staff.

This is regarding mishandling of baggage by relevant authorities in SpiceJet during my to and fro flights from Mumbai to Goa.
One of the wheels of my luggage broke during my flight from Mum to Goa. Also in the return journey, the liquor bottles were found broken which were in the check in baggage.
Regret the way the baggage’s are mishandled due to sheer irresponsibility and urgency by the employees.

This is regarding mishandling of baggage by relevant authorities in SpiceJet during my to and fro flights from Mumbai to Goa.
One of the wheels of my luggage broke during my flight from Mum to Goa. Also in the return journey, the liquor bottles were found broken which were in the check in baggage.
Regret the way the baggage’s are mishandled due to sheer irresponsibility and urgency by your employees.

My pnr is kej3ua, travel date:19.11.2019, flight no. Sg376, from mumbai to patna.in my ticket it is clearly mentioned that we have opted for meal during the journey. However, it is not provided during the journey. Due to this we have to suffer and i am travelling with my baby alone. So it is very horrible experience that the crew member not guided me properly. I am attaching the print of ticket i took out while booking the ticket.

To book spicejet air ticket i have made payment of rs 101992.00 through net banking. Though amount debited from my account my ticket was not booked by them as they did get the amount before ticket hold time and they cancelled my ticket. Since 11th october 2019 i have been sending mails giving details of payment made but till today i 18th november 2019 they are not responding properly. Please suggest me the further course of action

I have travelled in spicejet flight no 6704, seq no 112, pnr jh2zrh on 14th nov 2019. I didn't receive one of my bag in delhi. Spicejet has no tracking/check points for the check in luggage even though they have barcode attached, the staff are absolute # after repeated arguments they issued me a mishandled baggage report. After that neither did i receive any information nor the spice jet people are picking up my calls.
Complaint no. 04408767
I want my bag back on priority please do the needful

I have travelled in spicejet sg422 on 13 nov. I didn't receive one of my bag in hyderabad. Spicejet has no tracking/check points for the check in luggage even though they have barcode attached, the staff are absolute # after repeated arguments they issued me a mishandled baggage report. After that neither did i receive any information nor the spice jet people are picking up my calls

Pnr:q5n44y
Tag no:[protected]
Report:hydsg1915953m

I have booked a flight from delhi to goa and goa to delhi, on 13 november of spice jet, the amount of 23, 466 has been deducted from my account but flight did not booked nor i get any confirmation. kindly help and tell me when will the amount will be credited in my account.I have to book another flight for my vacation, i need that money, please help so that i can trust on your product.

I along with my family traveled in spicejet on 5th nov 2019 from delhi to pune. Upon reaching pune we found one of our luggages were damaged completely. I complained and have a photograph of complaint copy. Spicejet employee said that spicejet people will call and either replace or pay in full the cost of baggage. I havent recieved any call yet and no-one is picking up the phone in spicejet. Request please pay in full the cost of baggage that got damaged by spicejet or replace it.

Cargo awb:[protected] boxes) is containing live fishes was booked 11/11/2019 by flight sg487 bom to ccu. Flight has landed 10:25pm. But till now i haven't received the cargo. I informed so many times to your responsible person to release the cargo but he didn't release my cargo intentionally. Even he didn't receive my phone last time. Spicejet is killing live stocks intentionally. I have sent mails to them but not get any reply till now.

May i know the reason? Waiting for your response.
And please let me know what you want to do about this live stocks killing?

Waiting for your reply..
Contact no: [protected]

Hi this is javed here. Today i have booked a ticket from delhi to srinagar dated at 23 november 2019. Sir mam unfortunately i made a mistake in one of the passengers surname kindly change a passengers surname which is mentioned zeba khan..in ticket booking.. Pnr. P9zvjc. It is actually zeba rani. I am requested you plz change her sir name as soon as possible...

Luggagae is missing.
Missing date of luggage - 3/november/2019
We didn't get our luggage on 3 november from spicejet airlines.
Company is not at all receiving any calls from our side nd also the number of customer care is not responding always seems too be busy.
In luggage we were having too important things, luggage color is brown, so i request you to please find out that luggage...

Four o[censored]s were travelling from gwalior to bangalore in spicejet's 12:20 flight on 3rd, november. We had reached the airport on time but were not allowed to board the flight. Despite our repeated request and pleading with the lady at the counter she refused to generate the boarding pass. Our luggage was already scanned and stamped and we had been waiting in the queue for over 20 minutes. On requesting to speak with the supervisor, the supervisor made an appearance and did not have empathy or consideration to listen to us. He simply refused to provide assistance and started arguing stating it as our fault. The lady kept saying that the flight is ready to leave when they had enough time to spare arguing. The flight however was running late and left well after the scheduled departure time.
Moreover, we had asked them to book the next available flight (Which was next day) to which they suggested us to book online. We had to travel all the way to delhi to catch a flight.
Additionally, airport lacks basic amenities like display screen, regular announcement, etc.

We want spicejet to compensate for the harassment and losses we incurred. We want a refund for the flight which we were not allowed to board despite being present in the airport on time. Also, we would expect better behaviour and assistance from the staff in future.

Pnr : g53wrl - satyam gupta & roni roy
Pnr : behm6x - shikha gupta & sonam gupta

I have flown by spice jet, sg-422 from hyderabad to varanasi, on 3rd november 11:05 flight
1. Unfortunately they have take us by bus all the windows closed without air condition
2. To my surprise this is first time i traveled by spice jet, he has not started the neither air condition nor air still the flight flown to sky. He has stopped 2 to 3 times for clearance, even after many people asked for air or air conditioning he has not given and got suffocation.
3. We have booked return ticket i. E sg-635, he has given message " reach by 120 minutes early for check in. We have reached the airport exactly by 11. Am at varanasi. I asked them to take luggage, he simply told that they start by 12pm.
When we inquired the in charge of the luggage check, then he told it will be delayed by 3 hours. Then i asked to provide lunch by 1.30 pm.
Even after so many attempts they brought lunch at about 14.40 that to rice is not cooked properly and roti also very strong.
I got head ache and stressed because of the food they supplied
Then i searched in google about the flight it has shown arrival as 17.20 pm
I inquired in counter they said it is true and after asking they send message.
My complaint is even after they know the flight position they have not given intimation before reaching the airport. Due to the reason i could not go out neither to take rest nor sit in the airport.
The flight at last came at 17.45 reached the hyderabad by 20.40 pm
For which i got lot of strain and reached home at 22.30 pm
I request to give compensation of total refund of amount for return journey and make arrangement to switch on air condition

Sir/mam,

I am writing this mail to express my grievance towards the harrasment faced while travelling through spicejet no. Sg8 1721405 from goa to new delhi, three passengers named amit, ashima, rihana (Seat no. 7a, 7b, 7c respectively).

1) the flight got 1 hour delayed owing to which we missed our booked train, we have no other means to reach chandigarh which leads to severe headache.

2) the most important we received our luggage in extremely poor condition, all the locks we borken and suitcase was teared.

3) we have taken priority luggage service, instead of receiving it first, we got th same in the last in poor condition.

4) last but not least when we explain all this to one of your respentative at new delhi airport, instead of showing us right path he was quite rude and said i cant help on this. It is quite common to happen.

I am afraid in the future of taking spicejet as my mode of travelling. For your reference here i am attaching all the picture and documents.

I hope you take my faced problem into your account and ll take necessary action.

Looking forward to hearing from you

Ashima goyal
[protected]

Show quoted text

I was seated on 3e, surely not too far from the front galley. I had nothing to eat and just needed a glass of water when i woke up. I asked a crew member for the same when they were collecting trash, and i was told that i would be attended to.
It is human to forget, i understand. So i pressed the call button. The captain made an announcement about a potential delay at 0917hrs citing traffic and gave an eta at 0950hrs. We were holding. Yet after seeing the call bell, neither of the crew made an attempt to get off their stations. I could see the rear crew attend to passengers at the rear but the front calls went unanswered.
There was another announcement made by the captain of another 10 min delay because of vip movement.

Here i was like a sitting duck with a parched throat waiting for a glass of water.

I fly spice jet and vistara very often and this is the first time i went up to a crew and ask for her name to make a complaint. Ankita is a pretty girl with a bad attitude.

Been a crew myself for 14 yrs and no excuses from her will be satisfactory for keeping a passenger thirsting for water.

We were traveling from bagdogra to mumbai via banglore by spice jet airline (Pnr pcb56t)
We reach mumbai on 7th november at 01.00 am and one of our bags was missing
Nobody from spice jet staff were available in baggage service office
After a long search and several calls from the information desk employee, 1 spice jet staff got available.
Staff member was adamant and without proper answers or directions
Even...