SpiceJet Complaints & Reviews

My pnr sg/rhg3he booked on 25 feb 19 for flight of surat - goa for 17th may2019. Today received message that we can not carry checked in luggage. You should have informed us in advance so i would have cancelled my booking. If you inform just prior to 12 hour of departure we are help less. On your web site it shows 15 kg checked in and 7 kg hand baggage. Why you do not mention it clearly for money

This is the second time i'm travelling from bengaluru to ahmedabad, flight sg 927,
I travel on every 16th of each month for business work. Previous month also the flight got 6.5 hrs delays and today also the flight got delayed by 6.5 hrs exact. I reach the airport and i have to wait for this stupid service, when my meetings are deals are getting hampered.
I'm gonna cancell all my upcoming flights with spicejet. Pnr mi8wgb

My wife was harrased and asked to cancel the ticket for not producing the credit card details travelling in flight SG605 from chennai to Cochin at time: 20.10. While getting the boarding pass she was asked to produce the credit card details that had been used for booking. The lady sitting in the counter threatned that if we were unable to produce the card, we have book a fresh ticket and cancel the current journey. I was really disturbed by this, and asked her the reason she wanted to know the details of the credit card which is against my bank laws. She did not give me the reason but was adamant to get the details or else cancel the ticket. I also asked her name but she did not disclose it. She was sitting in spicejet counter no. 2 at 6.45 pm at chennai domestic departure terminal. Kindly give me the details why this procedure is followed at the time of boarding. Kindly give your suggestions on this, else ill be forced to lodge a complaint in RTI.

Hi,
I was already flying a late night flight which is supposed to land at 11.30 pm. They have postponed the landing to 1:00 am which is extremely late. They are not willing to cancel as per policy of delay of 120 mins or more.

I called them and they put me on hold for 30 minutes. Ms. Preeti from the customer care department was extremely rude. I told them they need to understand it is not possible for me to travel at 1 am at night from delhi to noida. But she refused to believe it. She said that i am travelling at 11.30 pm so what is the issue if i travel at 1 am. Who is she to decide that?

How can they delay flights so late at night and expect people to travel?

Dear Madam/sir

I have flight on 16th May 2019 from Patna to Ahmedabad (SG- 955) PNR No. - XCRITG, I will travel with my parents who are more than 75 years by age and asthmatic.

I have received message that my flight was delayed by 5hr 35 minutes, after the message I call customer care and talked to Mr. pratyush regarding reschedule of my plan to visit Patna Airport, as I am living more than 100 km from Patna airport so I asked whether I plan according to 7:45 pm (delayed time) or before this.

Mr. Pratyush was not helping me in this issue and arguing instead of providing any concrete solution.

Please make me know where is my fault ?

Please note :-
My concern is only to schedule my traveling to Patna according to delayed time or original time. ?

Yours faithfully
Durga Shankar
Ph- +91-[protected]

My Pnr No.B456KL . 21 Feb.2019 . My refund amount rs.1260 not recived till date . my mo no [protected]. I have already complain to spice je last 70 days. we asked me my refund give you 10.04.2019 to in my debit card account and give ARN. but my bank of baroda ashram road branch give mail to spice jet till date not recived payment in above account . spice jet not proper answer to me and not proper proof give m . please do need full

1. Flight SG8720 (BLR-DEL) was scheduled for take off at 2200 HRS on 10th May, 2019.
2. Passengers were boarded onto the aircraft and the flight stood on the tarmac for 1 hour and 15 minutes. The flight took off at 2315 HRS.
3. Around 0120 HRS, an announcement from the flight deck informed us that there was a technical snag due to which we had turned around at BHOPAL and were headed for NAGPUR airport where engineers would take a look at the aircraft.
4. Around 0130 HRS, the aircraft landed at NAGPUR. We were subsequently told that there were no engineers for the Boeing 737-800 at the NAGPUR airport.
5. Passengers were not deplaned and seated in the airport lobby or boarded in hotels as per DGCA CAR, Section 3, Series M, Part IV. Para 3.7.1(b) (Flights experiencing a delay of more than 6 hours departing between 2000 HRS and 0300 HRS).
6. Around 0330 HRS we were informed that engineers were on board an aircraft coming in from MUMBAI which was scheduled to arrive at 0430 HRS.
7. At 0445 HRS we were informed that the flight will not be coming.
8. At 0530 HRS after being seated in the stationary aircraft on the tarmac for 4 hours, without food/water or any refreshments, passengers were deplaned and seated in the Arrival Hall. No hotel accommodation was provided.
9. At 0600 HRS we were informed that a flight would be airborne from DELHI at 0630 HRS with a fresh crew to ferry us back to DELHI.
10. At 0645 HRS passengers were informed that the flight was now taxiing.
11. At 0930 HRS the flight landed in NAGPUR
12. Passengers had to go through the security check again and were boarded onto the flight at 1000 HRS.
13. The flight stood on the tarmac till 1130 HRS due to paperwork issues.
14. The flight proceeded for take off and subsequently landed at DELHI at 1245 HRS
15. In conclusion, a flight that was supposed to take off at 2200 HRS and land at 0045 HRS, took off at 2300 HRS and landed at 1245 HRS - constituting a delay of more than 12 HOURS.
16. Since the delay, I have not received any apologies from Spicejet nor any calls expressing remorse for the negligence they showed on the 10th of May, 2019.
Kindly take appropriate action and reimburse the inconvenienced passengers appropriately.

I booked flight from amd to pny and now they have cancelled the flight. They provided me option of rebook and refund. Initially i chose for rebook but they cancelled it again so, i opted for refund but i haven't received my money as of yet. It has been 15 days.

Concerned person, please look into the matter and resolve the problem on urgent basis.

I got call from SpiceJet ..they asked for 2000 registration fees and conducted one online test and after that they asked me for security deposit . but after that they conducted telephonic round for me..and said you are selected. .and asked for amount again for some health insurance policies and some deposit ..I said sorry I don't want to pay and I asked for refund my payment...she said ok and with in two days amount will be refunded...but now so many times I called her but no response from her side...phone is switched off...how to get my money back..

Had booked a ticket from Hyderabad to Mumbai on21th of May with my parents who has a knee operated and 2 kids in which 1 is 2 months old and other is 5 yr old. and the flight got delayed which is creating problem with medical issues. Pnr - cevh7h. First called customer care for transferring me to any earlier flight on the day. They told go to ground services they will assist u. Met ground service person named Suraj at santacruz domestic airport. He did not ans just said call customer care. I traveled all the way from borivali to santacruz just because customer care said ground services will assist u. Then again I called customer care as per Suraj the concerned person of SpiceJet on ground department, they said to mail me on [protected]@spicejet.com. now the problem is URS it got delayed by ur end. And we have a doctor appointment on 12 midnight at Mumbai. If something happens who will take the responsibility. I even placeed a complain and the complaint no is[protected]. No revert from your side. Such a disgusting thing. Will also give in news paper with doctor appointment letter attached to it. Have the recording also will give it to all fm channels too that what answers are getting from SpiceJet. Very disgusting service. CustrelationsSpiceJet Airlines custrelationsSpicejet Ltd custrelationsSpiceJet custrelationsSpiceJet custrelationsSpicejet custrelationsSpicejet Airlines The Economic Times BIGfm Redfm Mysore RedFM 93.5 RTI and consumer Legal Cell Advisor Gujarat-INDIA. this same thing was also with a employee of SpiceJet who was travelling somewhere and the ground person immediately changed the tickets. very diagusting

I was trying to web-checkin and the moment i clicked on change seats it didnt show me the seats selected to me in blue and opened all the seats to be bought even the ones assigned to me.

We are four o[censored]s traveling together with kids and it is a hassle to go to the airport and taking a chance to get four seats together.

Even if your history shows that rows 18 was assigned to me there is no way any of your customer care executive could help me.

But you have a glitch in you web - checkin and i should not be the one to suffer from that.

If the system does not allow you should be able to assign me seats.

It does not make sense now that i have tickets but no seat

Me and my family were supposed to board our SpiceJet flight SG 3327 on 29th March 2019 from Pakyong to Kolkata (PNR GC2L8Q) scheduled for departure at 14:05 pm. As such, we checked out of our hotel at Gangtok and arrived at the Pakyong airport at around 11:15 am. As we reached the airport, we were alarmed to see that the flight was cancelled. This was really exasperating considering that i had called the customer care the previous evening and checked the online flight status that morning. All had indicated an "On time"status. On checking my phone for any notification from the airlines, i found an email notification regarding the same received at 11:08 am (less than 3 hours before the departure time).
On checking with the SpiceJet counter, we were confirmed about the cancellation due to bad weather though it appeared sunny to us. Despite informing them that i had to catch a connecting flight to Goa that evening from Kolkata, there were no attempts to arrange any alternative travel arrangement citing non availability of seats on their flights out from Bagdogra (the nearest airport).
Not only did we miss the connecting flight incurring thus a financial damage but we also had to make a fresh ticket booking at a higher rate of Rs 29459/-(Indigo flight 6E-619/6E-793 booking id NF[protected] on 29/03/19) for the next day so as to reach our destination(Goa). Besides this, we incurred an additional expense of travel to Bagodra as well as an additional night stay in an hotel.
As per the terms and conditions laid out by DGCA, an airline is required to provide you information on cancellations of your flights as far in advance as possible of the scheduled time of departure and if you have not been informed at least three hours in advance about the cancellation of your flight, the airline is liable to provide you compensation in accordance with CAR, Section 3, Series M, Part IV.
The Airlines has since refunded us the ticket cost but despite the continuous contact with them over the last 40+ days, have not ceded to our compensation request.
Therefore i humbly request to penalize the airlines for the type of negligence shown by them to the passengers in the form of the extremely late notification of cancellation of the flight and direct the airline to compensate us for our mental stress and financial damage incurred as a result.

Thanking you
Alberto Ian A.Barreto

I have flight 7:35 check in is not started 2 -3 hrs prior i have arrived they are still stating to wait on lal bahadur airport varanasi
Dear passenger, for a hassle-free check-in and boarding experience, we request you to reach the airport 120 minutes prior to the scheduled departure time. Please note that the check-in counters will close positively 45 minutes prior to departure. Looking forward to having you on board.

Hi spice jet team,
My luggage got misplaced and there is no resolution yet.
Flight details: sg8709
Delhi - mumbai - 12th may 2019
Pnr - mely3k

I have been following up with the delhi airport and mumbai airport - t2 staff. Last update that i received is that luggage is not in delhi and its somewhere in mumbai. Request you to resolve this on priority.

I had booked a round about ticket from. Pune bangalore and bangalore pune on 8and 9 but due to some reasons i had to postpone it by a day for that you have charges me 10000/-... Horrible way of looting people... Secondly while returning back to bangalore airport from. Salem by car due to. Heavy traffic we had to. Miss our flight... But we. Tried to call the customer care from 6.30 but there was no response... And we also had no option except to call and try to at least cancel. Our flight... But now at least try to refund some money... Pl be courteous in your reply... Now we have almost lost 25000/- just like that which i think you can understand... Thks expecting a favourable reply...
Pnr bb9u3d

I have sent numerous mails to your team regarding my refund however i am yet to receive even one simple response.
the entire team of spicejet is very ignorant and irresponsible. i have also marked emails to the nodal officers however no response still.
i would appreciate if this complaint reaches a person in your organisation who has the decency to respond.

To
Spice jet

This is to inform you that my wife mrs. Sapna and my kids miss. Anushka & miss. Diya were travelling yesterday from ahmedabad to coimbatore via mumbai pnr no: pgwm8e. She reached mumbai airport terminal 2 by 7.30am &. Connecting flight from mumbai to coimbatore was scheduled at 9.20am, but was delayed to 10.10am.

She asked you ground staff 3 times about boarding, he said we will inform you when the boarding starts. Mr. Souvik (Your ground staff) was allocated at the specified boarding gate. My wife was travelling with two children, when she came from washroom for boarding you staff denied for boarding that gates are closed & none of your staff called her for boarding. Other passengers were also in queue of boarding flight inside gate.
She requested mr. Souvik to let her go as all passengers were still in queue, but he denied and behaved very rudely and just put "cancelled" stamp on her bording pass and didn’t listen a word and walked away saying you are late. Is this the way you people behave with a lady passenger??

Shame on mr. Souvik...!! As per the aviation rules on a silent airport, he should have called on her phone or made an oral announcement as the passenger was already issued the boarding card.

When you expect the passengers to wait for an hour and cooperate when there is a delay in the flight, why cant you cooperate when the passenger is late by a minute, with a valid reason.

Her luggage was sent to coimbatore in the scheduled flight and she had to sit all day long till 7pm at airport to board the next flight.

This is purely harassment.

I want you to take strict action against mr souvik (Ground staff) and send me apology for this otherwise i will take legal action mr souvik & your company.

Expecting a quick and a convincing reply.

Thanks and regards,
Praveen jain,
Coimbatore.
[protected]

I did not receive flight prepond message
Flight-hyd to bhopal
(Pnr):sdlr7a
Flight no-sg 1268
I booked this flight in the morning. If the flight is getting preponed atleast a message is expected. If you cant drop a message i don't know why do you take the number.
Moreover staff is discourteous compared to any other airline i have ever traveled.
Highly disappointed..!!!

Our flight sg-713, booked from kolkata to bangalore has been cancelled nearly two weeks back. I opted for refund instead of rebooking ourselves on another flight and i still haven't got my refund even though it's been almost two weeks. No mails. No messages. Nothing regarding the refund status has been directed to me. I demand immediate action to implement my refund as soon as possible.
Airline pnr: th8y7e

I booked flight from dehradoon to pune dated 10 may 2019 connecting through stop in delhi under pnr bdslxn. While booking it was showing single through check in but at the airport i was refused for through check in of baggage and also was informed that i have to manage on my own to collect luggage and transfer them to another terminal in delhi as spice jet does not offer any inter terminal services either for people or their luggage. So disgusting and unnecessary expenses 😠😡. To top it the flight from dehradoon is delayed and etd keeps moving.