SpiceJet Complaints & Reviews

Dear sir,

On 2 jun 2019 i tried to book ticket from delhi to mumbai for two persons. The booking process was completed and payment was debited from hsbc my credit card (Message from hsbc is appended below regarding payment confirmation). However, we got another message that the booking could not be completed (Message from spicejet is appended below).

Also we got call from spicejet customer care from land line number +[protected] on my mobile number [protected] at 10:01 am and 10:07 am on same time (02 june 2019) that your booking could not be completed and requested to try again. I told the executive that payment has already been deducted from my credit card. He said that wait for some time it will be refunded.

I do not have any information whether the amount has been refunded or not.

Please look into this and get the amount refunded to my credit card account at the earliest.

Regards
Cb singh
[protected]
[protected]@gmail.com

Message received from hsbc on 2 jun 2019

"hsbc: your credit card xxxxx0238 has been used at spicejet for inr 17387.00 on 02/06/19. Available limit - inr 122613.22; current outstanding - inr 17386.78. If you want to report this as a fraud transaction and block your card, please call [protected] or sms 'blockcclast 4 digits of your card number to '575750' from your registered mobile number."

Message received from spice jet on 02 june 2019

Dear customer, it seems you encountered a problem while booking your spicejet flight, please click - http://o.spicejet.com/r/fJCO3g to complete the process.

I was travelling by your flight from mumbai to gorakhpur at 02/06/2019 in sg 438. Deu to the negligence of your staff my bag and some docus were damaged. I want the necessary action to be done against my complaint. I came from kigali rwanda my bag were safe upto gorakhpur but while placing my bag in the rotating machine they threw it and the bottle of red level and ballantine's whiskey got broken which cost 15 and 17 usd. I complaint immediately to the concerned branch in the written form. Deu to the negligence my bag and some docus were damaged so please do a necessary action for my complaint... Some photos about it was attached below.

My flight from chennai to coimbatore on sunday 02 june, 2019 at flight number sg 3023. The flight travelling experience was very bad. Most of the passengers got scared. If it was a bad weather i expect some announcements from the captain but their is no such announcement. It was a bumpy and ride. I compiled to the air hostess but the reply was not satisfactory. It was a terrible experience.

I made a booking under spicemax on 31/05/19 on sg 2746 for travel on 1st june from kanpur to delhi. Payment of rs 5134/- was deducted from my hdfc bank credit card. But after payment at 8.28 pm no mail or sms were received for confirmation of booking as there was a system error on their website. Booking was tried on their website "www.spicejet.com".

As travel was urgent i made another booking under spice saver on their website towards the same booking. Payment of rs 4400/- was deducted at 9.39 pm but again no booking confirmation was received.

I tried another booking through hdfcbankinfinia.com which was successful with pnr qi1gue. However, web check in was not successful on their website after selecting seat and payment of rs 150/-. I tried web check in again and paid another rs 150/- but again no boarding pass was issued.

I have paid total (Rs 5134/- + 4400/- + 150/- + 150/-) = rs 9834/- from the credit card mentioned above. Their customer care numbers were not reachable for nearly two hours when i tried to bring their attention to the problem.

I spoke to spicejet staff at the airport who confirmed that the amount would automatically get credited back, but no reversal has happened till now. Please look into the matter and arrange for full refund on priority.

With regards... Purushottam chandra srivastava (M) +91 [protected]

My name is laxman prasad nishad. I was traveled by your airline from mumbai to gorakhpur date 28 may 2019 by pnr no sg-qy77nm. My bag not dispatched by mumbai airport due to power bank in my bag. Why your airport staff not confirmed time of scanning of bag. That is showing casual work from your airport staff and 28may 19 to till date i am trying 10 time customer care but they are not given valueable answers. Kindly confirm to me how i can collect my luggage from gorakhpur airport. Other wise i am going to higher authority spice jet and legal channel againest spicejet

I am waiting here after boarding the flight in spicejet, my flight number is sg 263, the schedule departure was at 5’55 am but now it’s 6’ 55 am and we have boarded the flight waiting for take off.
We have been given reason as some passengers from international connecting flight will be boarding this flight. The international flight is late
This is unacceptable, we have paid for this flight and the price of the tickets were also high.
After paying rs 18000 for 2 tickets now we are stuck in the flight.
On top of that the behavior of the crew members is awfully nasty. They are using slangs and if asked or enquired about the status of the flight they are threatening the passengers to throw them out of the flight.

Hi I will be flying to Bangalore on 13th of this month and I have some queries regarding my upcoming flight so I called many a times to the given numbers but no one responded till now. Even my daughter called them but to no avail. I feel cheated as you have changed the timing of our flights to and fro...this is the last time will be flying with you.

Hi,

My baggage is not delivered by spicejet during my travel from dubai to mumbai. I have filed a baggage irregulatory report at mumbai airport and expecting my baggage to be deliver to my home address in hyderabad.

There is no update from and medium to follow-up on the delivery status. At this point i am not sure whether my problem is being taken care or not.

Flight details: dubai to hyderabad connecting at mumbai

Flight number: sg014 (Dubai to mumbai)

Travel date: may 30, 2019

Phone: +91 [protected]

Please help me to get my baggage as soon as possible.

Regards,
Khalid shaik

Dear customer care,

Today i travelled in spicejet airlines from delhi to chennai. I missed my chocolates and bhurka in the flight. Since i was sitting near emergency exit cabin crew has bought my bag and kept it somewhere.

Name: subeesha duraisamy
Flight no : sg107
Seat no : 1b

It would be really grateful, if you find and return that.

Thanks in advance for your service.

Regards,
Subeesha duraisamy

Fisrt i didn't catch my filght which i have booked, because airlines staff told me we dont have a seat in that flight. Before that my flight was 7:20 am & now my flight is 12:55. The waiting time is too long. Second ia m waiting last few hours but still nobody ask for refresment.

Due to miss this flight i have loss my golden time & lot of money because my argent service meeting was there. I never choose & suggest to spicejet airline to my colleague.

Five persons were missed. They didnt call a single call after boarding. And the flight timing being 5:40 and passengers reached at 5:20. Still the lady told the plane is on runway and they cannot do anything. However it is totally their responsibility to not miss 5-5 passengers at a time. Okay, even after their mistake their response is totally ignorant and incooperative regarding the refund and accommodation of the 5 passengers in total. Dated 1st june 2019. I request the person in charge of complains please take necessary action (Refund at the least that the spicejet can do for those passengers). I hereby atttach a photo taken at 5:45 showing the status as “ blank” instead of showing it as “ gate closed”.

I was supposed to fly with spice jet flight sg12 from dubai to delhi on 31st may 2019. The flight departure time was 10:45 pm. I reached the check-in counter exactly at 9:38 pm and there was a person before me who was being issued the boarding pass. I reached the counter at 9:41 pm after the person before me was handed his pass and the attendant refused to issue the boarding pass saying the counter was closed at 9:40. I told her the check-in is until 9:45 pm as per the rule on the ticket which i attach. However, she continued to argue with me and did not issue the pass saying that the airlines had called her to stop boarding. However, it was while she was arguing with me that she received a call from the airline to stop the boarding after she had already wasted 10 minutes with me. She lied on my face and refused to issue a boarding pass even though i was present within the defined timeline on the ticket despite my repeated requests. As such, i would request you to take this matter up urgently and very seriously. Not only was i denied a pass when i was in full right to get one, i have to now also delay my journey by 1 day and get a new ticket issued for close to 2000 aed (Or rs 39000). I would request a complete compensation from the airlines for this mental and financial trouble i have had to face due to the inexpiable behavior of the attendant. I also attach my ticket for your reference.

This is to draw your attention towards an incident that occurred to me on 30th may 2019 on flight no. Sg626 kolkata to chennai in seat no. 3c (8:30 pm). While the flight was landing, my official mobile phone slipped grip and fell on the ground. As the flight was landing the phone reached the front row, as passengers started de boarding the flight; i enquired the air hostess if she have found my mobile. To my utter shock, she replied that she has handed over that particular phone to the passengers sitting in 1b & c as they claimed it to be their mobile phone. I reconfirmed the same twice or thrice and the same reply was given to me. Further she constantly requested me to get down the flight and get in touch with the couple sitting in those seats. I did the same without thinking twice as the mobile contained many confidential information and as i got in touch with the couple sitting in seats 1b and c, they told me that they were not handed over any such mobile phone in the flight. Later the couple also realized that they have left a cabin baggage in the flight so we together went to the customer care of spicejet. We told our complete information to the customer service representative and when they started enquiring they informed us that they have found a mobile phone and also the luggage of the other couple.
We were made to wait for almost an hour at the airport stating that lost and found procedures takes a lot of time. Later i was intimated that nothing was found and the flight has left for delhi. I was fuming with anger by that time, to console us the representatives took down our mobile number stating that they will intimate us if they found anything.
The kind of service provided by spicejet is becoming pathetic day in and out. Instead of trying to provide a seamless service you guys make it a point to harass customers. The first point is to train your flight stewards and air hostess well. If a mobile phone is found isn't it the flight stewards duty to call out to all passengers asking who's phone it is describing the phone. If a person demands also that it's his/her mobile isn't it the duty of a flight stewards to ensure that it's his/her only requesting them to unlock the password of the phone. To my utter shock spicejet forgot to recruit and train people in a way so that they can handle such situations.
The mobile phone lost is my official phone and thus have many important and confidential information. So i hope that spicejet takes utmost responsibility, if any of those information is misused.
I travel quite often to various places within india for work and i would very often choose spicejet but now onward i will think twice before taking up your services.
I hope at least the top management is efficient enough in solving this issue. And if the mobile is found to be please returned to me.

I faced internet errors while making payment. The money was deducted. When i called spicejet, they told me it's not their issue, money will be refunded. Then i emailed the razorpay to know if tje payment was made or not and they asked me to contact spicejet as the payment was made. But i didn't received any ticket and the customer care service is so so so poor. I tried to call them more than 20 times and was kept on hold for minimum 10 min everytime, but still no executive was available. Very very very poor service.

I was travelling from pune airpot to dubai al maktoum international on 28th may 2019. My name is ramaswamy chandrasekhar iyer. I had checked in my bag that had jabra elite 65t earphones along with the charging case. The airport authorities had applied a plastic lock as well. When i arrived at dubai airport, that was firstly cut open and my jabra earphones were missing. The earphones are work rs. 14000. This is the first time i am flying via spicejet and it is very disappointing that my experience was so bad.

After having boarding pass & paid for extra baggage the flight has departed much before 5:45 am the scheduled departure of sg 3706. Pnr no lbg8uw from hyd to maa of passengers. The ground staff & the booking desk were behaving erratic & disobediently. We demanded for rebooking in next flight which was turned down by the personnel. Kindly do the needful urgently.

I am traveling on 30 th may 19 from delhi to bengalore and the std was 18:30 hrs and now it's time 19:30 hrs there's no boarding and not any updates. Your staffs are just bluffing 10 minutes, 20 minutes and during this time your 4 flights (To goa, alhabad, mumbai and kochi) are also delayed due to this passengers are standing on their foots for hours i am frequent flyer in various airlines but this is one of the worst experience i had. Your airline is making the passenger fool by minutes by minutes

I have booked my flights on april 30th to travel on july 26th with return on august 17th, muscat to hyderabad. And on may 30th i got a call stating that this itinerary is being cancelled due to operational reasons. And when i tried call the numbers given in the sms they took my 40 minutes for waiting to speak to a customer care and they rescheduled my flights with 4 to 6 hours extra each segment of my travel.

I want compensation for my prolonged hours of my travel time as the airline will cannot understand the time importance, and for the interest of amount i have paid on april 30th for booking the ticket which is 20% pm for detail as below.

The initial ticket
Fri 26 jul, 2019 sg 62 muscat ahmedabad/t2 12:10 am 4:00 am spicejet
Fri 26 jul, 2019 sg 511 ahmedabad/t1 hyderabad 8:20 am 10:05 am spicejet
Sat 17 aug, 2019 sg 512 hyderabad ahmedabad/t1 5:55 pm 7:55 pm spicejet
Sat 17 aug, 2019 sg 61 ahmedabad/t2 muscat 10:00 pm 11:00 pm spicejet

And rescheduled ticket

Fri 26 jul, 2019 sg 62 muscat ahmedabad / t2 0:10 am 4:00 am spicejet
Fri 26 jul, 2019 sg 636 ahmedabad / t1 mumbai / t1 5:30 am 6:40 am spicejet
Fri 26 jul, 2019 sg 467 mumbai / t1 hyderabad 1:35 pm 3:00 pm spicejet
Sat 17 aug, 2019 sg 422 hyderabad mumbai / t1 11:05 am 12:35 pm spicejet
Sat 17 aug, 2019 sg 635 mumbai / t1 ahmedabad / t1 5:30 pm 6:40 pm spicejet
Sat 17 aug, 2019 sg 61 ahmedabad / t2 muscat 10:00 pm 11:00 pm spicejet

I any see the initial ticket single layover ticket which is more costly than the dual layover,

Kindly look in to the matter very seriously as the airlines are making fool of the early bookings and playing with the customers with arrogance.

Its worst service by spice jet, my flight is on 30th may and pnr i8gqxc my flight is being delay and then they told me fight is cancel but the real reason is that flight is not cancel inspite of that my seat is given to person who paid higher for that seat, this is absolutely a worst service they should see that i have confirmed booking. I hope spice jet also sealed by govt as like jet airways...

To give you some background, I have booked a flight from Mangalore to Mumbai scheduled departure on 30th May 2019 - SpiceJet. There were two PNR created a) PNR - NY7S7J with 3 passengers(Nikesh Shetty- Physically challenged, Sharda Shetty - Cancer Patient & Reshma Shetty (Wife of Nikesh Shetty)) . b) PNR - ZI4C2R for passenger Vilas Shetty. We made payment on 26th May 2019 through Paytm wallet for both PNR's while the payment for both PNR's...