SRS Travels Complaints & Reviews

Horrible experience ever!!
I waited in the boardin point almost 20min prior and i have not recieved any call from d driver if m der in d boading point or not, my bus was at 9 15pm, i reached der before 9pm n i kept on waiting n around 9 30 i calld d no in which was mentioned in ticket n he told me bus is on d way. I still waited der n again when i called around 9 45pm they told me bus had already left,
How irresponsible d staffs r, i was d only lady waiting der n it was really tuf tym for me that night

A purple color trolley bag is suspected to be left in the luggage compartment of the bus while taking out the luggage at wakad ginger hotel stoppage pune, when i got down there today at 1pm. Since i had a lot of luggage with me this one bag got missed!
I was travelling from srs travels semi sleeper bus.

My details are:

Passanger name: shivani dixit
Travel date: 5th apr 2019
From: bangalore to pune
Service number: bng-mumbai scania/volvo 4 (Bng-mumbai multi axlescania/volvo),
Bus no: ka 01 af 303
Seat number: 21
Contact: [protected]

Please help finding and contacting if you find my baggage. The baggage contains valuable items.

I am travelling from kolhapur to ahmedabad in bus number ka 01 aj 6826, an arrival time according to your sechdule is 8:45 am today but still at 9:55am we are 179 km fare away from ahmedabad. I don't find any traffic in road or in city at night such as pune and mumbai but than also why bus is getting this much delay. I am a business person and i want to reach my destination with particular time. But your bus bus service worst because no body is carrying for time. If you are good business people that surely take some step on this. Otherwise you will loose your customer, your choice.

TV, Charging point, Light was not working, asked driver for resolution, he refused to help. We called helpline number he also refused to help and disconnected our call, very bad service from srs, Give all the money refund to us ASAP. We will not suggest SRS to anyone, they refused to give refund also and driver said you had not given money to money

I’m extremely dissatisfied with your worst service. You guys seriously have problems if we come late and your bloody driver abused me to the core for coming early. Teach that illiterate useless man some basic manners before hiring such scoundrels. God damn you guys. Never ever gonna travel by this bus again. I used to always use this service when i used to travel to mangalore. Well this was the last because of your bus driver’s dirty scoundrel behaviour for yelling at me. The vehicle number is ka01af0554 scania bus and timing of 11:30pm gandhinagar. I saw the bus on my way to gandhinagar which was just another 1km away but i stopped and thought of boarding the bus as i saw it there anyway and knocked on the door and the driver yelled at me loudly in such a cheap way. Srs teach your drivers how to behave properly to customers. I paid to travel and it’s not you guys who paid me to travel by your bus and this is what your driver made me feel so. He asked me to go to gandhinagar when i asked him to let me in. Is that the way how you treat a customer? Teach that good for nothing man or take an action against that # if you really value or give a damn about your customers

Pnr 28719831

Hello,

Bus number ka 42 9560 was suppose to depart at 10 pm but left at 11 pm. Right from the beginning both the drivers were driving very fast and rash to compensate the time. At 4.30 the driver ramped the vehicle into a truck and we almost survived a rollover.

When called to the helpline number, they didn't respond well and stopped speaking after a while.

The driver says that he didn't sleep for more than 24 hrs and he was forced to go for this trip and he was traveling to this route first time as this was an extra bus left.

Is this how srs travels risks everyone's life??

Following is the ticket details dated 18/03/2019
Pnr: 28559294, seat no: 7u, reporting time: 09:15 pm, boarding: majestic ananda rao circle, service no: bng goa non a/c slpr / seat - 3, bus no: py 01 cm 4650
www.srsbooking.com
The bus was suppose to reach panajim bus stop by 10.00am but its 11.18 am already and it has just left from madgao. It will reach panajim by appx 12.20 p. M
There was no traffic or specific reason for the delay.
My contact detail: [protected]

I have booked srs multi axel sleeper mumbai to bangalore. The pickup time is 21:00 hrs reached at 30 min late and estimate arrivals time to bangalore is 14:00 hrs, right now time is 17:15 hrs, the bus still 2 hrs from destination point, without any stuck or jam,

Kindly request to all website service providers and srs bus management review above matter and resolved the such a issue,

Dears passengers don’t book srs upper seats there is no spaces for sitting its is very horrible.

Srs travels bus complying for dxc technologies route no. 4 vehicle number ka 01 ac 2063 hit our car baleno from behind while taking changing lanes from left to right rashly, date 7th march, time 7.20 am, plan btm main road bangalore. It hit the rear door, caused a big dent, paint peeled off. Thankfully our kid wasn’t riding else it would have hurt her. This was sheer ignorant and rash driving. The driver and his supervisor behaved rudely, non apologetic and dared my husband to complaint in police. If corporate drivers behave this way, it is not acceptable. It will cost us a lot to repair.
Please take proper and immediate action against ignorant driving and rude behaviour.

Dear srs manager.
I have lost my items, costliest thing.
Ivathu nanu traveling maduvaga arsikere stop li bus nilsidru, within 5 minutes li urine pass madi bandu nodidre bag li ittid rs. 2600 worth headphone na yaaro kaddidare. Nim bus na namkond bandidake nim kade inda at least 5 minutes gu security ilwa, neev help madilla andre ina yavathu nim bus li traveling madodu illa, and srs bus li swalpa nu sequrty illa, yaaru travel madbedi, nange 2600 rs loss madidare antha full public madthini,
So please help me

Hi sir,

My order no is. [protected]

I booked bus ticket from chennai to theni on feb 9, 2019 on srs travels using by paytm. Paytm site automatically took gender is female, but i didnt noticed that and bi-mistakenly i selected seat near ladies seat. I didnt noticed this useless paytm matrix.

On feb 9, 2019 i catch the srs bus and went to up to perungalathur toll gate and conductor not checked properly about this issue while boarding. After reach the perungalathur toll gate he noticed and he said get down here without any prober discussion, but i requested conductor please change the seat or drop any main bus stop. But he is behaving like adamant not hearing my voice properly. He dropped near perungalthur toll gate without considering my voice. I am not able to get any buses there. Conductor behave like rowdy and he is not ready to here customer voice. Also conductor ask paytm and we are not responsible for anything.

I lost my bus fare 650 and got mental depression because of the useless guy (Conductor). This is not right way to deal with any passenger and srs travels giving training to bus conductor.

I have summited complaints to srs travels and paytm about that conductor behavior. But they are didn't take any proper action against that person and not giving any solution.

Paytm and srs behave like dumb and i called no of time to ask about this complaint paytm, but they are telling "we gave rs130 paytm cash that's it" please use that and that is our action like that.
Paytm and srs travels playing with customer safety.

Thanks and regards
Thirumurugan

I booked the ticket from tirunelveli to mumbai on yesterday.[protected].
Vehicle noka 01 ae 1801.
Seat no 35. Bus schedule time is 21.50.
But i reached to 10 minutes late.
Before that i informed to travel agency person and drivers also.
They are not waiting and the bus was moved from tirunelveli.
Again i catch another one kpn bus and i was tracking your bus and stop in between at namakkal toll gate.
My kpn also rushed to toll gate again your drivers and respond to my call and move to bangalore.
So that i missed the mumbai bus from banagalore alos.
I totally lose rs 2100 and again spent more money for my mumbai travle.
I am many more times requesting ur drivers they ate not respond to my call.
I am much more inconvenience by today.
Please refund to my travel fare and take the action to ur driver.
Driver mobile no [protected].
Please reply to my complaint for further.
Thanks.
P. Subramanian.
[protected].

I am basavaraj, i was booked ticket from savadatti to bangalore on 24 feb, on that day bus arrived 1 hour late because repair and and updating wrong reasons for delay for the bus, still up-to 12 o clock also the bus didn't crossed hubli also, after requested many they changed bus, but i booked 2 tickets as semi sleeper and they shifted local bus from this reason i couldn't sleep as well i can reached office at afternoon, that's the reason half day salary has been deducted from my salary,
So please make sure for the refunding amount for that days,
Based upon your response next will go to other travelers

Waiting for you response
Thanks in advance

Booked. A ticket from dindigul to bangalore, bus starts at 11 from madurai and supposed to reach my boarding point by 11 55. But until 12 20 there was no show and by 12 20 it was informed there's is. A change in bus.

Have booked ac seater scania but i am getting non ac sleeper.. Not sure about my travel yet.. Booked bus via red bus and even from red bus there was no prior info or intimation. Worst scenario..

Bus departed 1 hr late from majestic (Vehicle no 8097). Broke down at near belgaum. They have changed the bus with same facility (Vehicle no 4602). It took 30 mins. But the changed bus again broke down between belgaum and kolhapur. After 3 hrs and after contacting with their manager they have replaced the bus with a non volvo non multi axle bus. So ultimately the drop point delay is more than 6 hrs. Srs is not providing good maintainance to their buses, otherwise how two bus can break down in a single journey. No compensation provided for the delay and harassment. Srs manager mobile no. [protected]

Hello,
I am now travelling from mumbai and booked one upper double bed seat since all single ones are already booked. Some other person was also booked the seat beside me. However he also have his brother who's age seems to be around 7 years and he booked a single seat for both of them which is just beside mine.
It is very difficult for 3 people to share a double seat.
I did complained about this in pune ofc as he shifted from other seat to my seat only in pune and they said "cannot do anything now as all seats are already full in bus and i need to adjust and asked me to complain online".
We do book a sleeping coach online just to have a journey smoothly. But it ended up with no sleep as there is no space only to sleep proper.

Not at all accepted.

We never book srs again. If this kind of services you are giving then slowly customer will find alternative travel and there are many good travels are available now a days.

Bus number: gj18az0283
Bus: mumbai to bagalkot

Providing the parcel transport fecility from tumakuru to bagalkot but not from bagalkot to tumakuru. Even in tumakuru also srs travels is there but bagalkot srs travels completely refusing to take parcel, they warn us if the party is ready to pick the parcel itself then only we will take otherwise they said no. This is not the way of giving service please resolve this problem and do provide us parcel transport from anywhere to anywhere...

I rajesh hosurkar travelled from belgaum to bengaluru on 12 feb 19 by bus no ka 51 6969.
The time of bus arrival at bengaluru was 0615 however the bus was reached at 0730 hrs. Due to which i missed my flight from bengaluru to delhi which was at 0800 hrs.

I am claiming my flight ticket amounting to rs 3600 which was i missed due to your bus was delayed by one and half hours

[name]srs bangalore booking office;
[phone]+[protected];

Sir the parcel was booked on 6th evening and still i didn't receive the package. The parcel is still in bangalore srs. At 7 the morning i had word with them they are telling that yesterday we received the parcel late we will send you on 7th only and it should reach by you till today i. E 8 th morning.
Today i. E 8th morning we called them he is telling that yesterday the bus had been brake down and we will send you tomorrow. I told him yesterday i. E 7th only that the package it required urgently, but he is not taking any accountability, and was talking like he doesn't need any business from us.

Lr no:-
Your parcel is booked from bangalore to solapur. Will be dispatched soon. Lr no:2/94605, lr type: to pay amt.:2260/- contact:[protected]- srs logistics
Please do the needful.

Regards

Dear sir. Self booked ticket to bangalore from hyderabad dated 02/02/19. Pick up was at opp archana hospital my jewel home, waited from 9:15am, no sign. Immediately called up srs staff in return they told bus has moved and at shamsabad, took cab from archana hospital rushed to shamsabad by 12:05, but no sign of the bus, it only reached at 12:45. My complaint is why your staff misquided me by saying that bus is at shamsabad. Bad service. How much risk your staff has given to a customer. Not good.