SRS Travels Complaints & Reviews

Mrs. Kukoo mistry age 72 yrs was travelling from bangalore to mumbai on 11th jun 2018 from scania 3:30 pm ticket number being 23780744. The drop location was sion but the driver forced my mother to get down at panvel.
This is the 2nd time this has happened the prior being on 23/11/2017 scania 2:30pm ticket number being 20583022.
I had complained the last time but let go it being a one off incident, but this is being repeat every...

I booked bus from bangalore to guntur on 1st june, friday. The departure time was 8:20pm. There came a pick up van at 9:30pm to marathahalli and we were taken to k. R. Pura at 10:35 pm. Technically, the bus was more than 2 hours late. On top of that, the luggage compartment is stuffed with some good and there's almost no space for travellers bags.. And in side the bus, we've no space to put laptop bags. We had to hold all the small bags through...

Dear sir,
We book the consignment from your race cource road branch regularly from many years. And we are unhappy with the person who is at service there, his name is prakash.
He asks for money when the parcel is booked and when we say to do topay he abuses and sends the person back.
If you dont accept topay consignment write us in a mail, we will not book any consignment from your travels any more....

Boarding point was given as adyar. Once i reached there they informed not bus but a pickup van will come. Sometime later they called me again saying pickup van broke and i have to go to perungulathur to board bus. At the very last minute. They asked to hire a cab and they'll refund the cab charge. Now they're denying. Worst service ever. Lost 483rs...

There is no proper communication regarding boarding bus nor they give any details regarding van which has to pickup and drop to respective location to board main bus and they don't even care about their customer to call once and inform them, above than that all they lie to customer. They deny for alternative bus and don't refund also even though it's their fault. They blamed us for everything and it's a very shameful act by srs travels, as...

I ve booked ticket from erode to bangalore in non ac sleeper bus. Boarding date is 25th may 2018. But at the time of boarding only we came to know it's a normal seater bus. When we asked the operated they told some unwanted reason and got extra amount also from us. Please take this as complaint and help me to get refund. I have never faced a worst experience like this....

Date: 25th may 2018
Bus number: 9403
Timing: 10:45
Travel details: bangalore to bijapur

First complaint :

I see that curtains rod had fallen down. No one to take care about. I wish i could stop bus but no one responded until i made huge shout around.

Second complaint :
Usually all the busses will come to anandrao circle stand except my bus. I checked with enquiry as i couldn't...

I have booked srs non-ac sleeper bus from sirkali to bangalore. This is my 2nd time travelling with srs and had bad experience on both occasions.
First i want to complain about maintainance of insides of bus. The bed covers and screens looked like they are not washed for a long time. And that's not at all it.
We found a dead bat (Which seemed like its been there for a long time) and under which worms feeding on it.
When...

Bus no : tn-70-t-6937
Ticket no : ts[protected]imcd
Travel date & boarding time :[protected] & 21:25
From : tirunelveli
To : chennai

I have waited more than 1 hour for the above bus in the boarding point. While calling them, they have not answered my call. The bus was not stopped at the boarding point. The bus driver stopped after 2 kilometers away from the boarding point. I have reached the bus...

Booked bus from thirthahalli to Bangalore on 17th may 2018, bus agency who look after for bus pick up is doing partiality for the people who is doing booking through online.
He ([protected] )is forcing me to book though agency. And irritate during pickup time of bus..this is happening from last 7 month .and since I dint booked from him.. he called me after bus departure from thirthahalli.. and also harassment for single ladies.....

I am extremely upset with the travel experience. My vip luggage bag got completely damaged (Torn) while on journey from ankola to mysore. Also, all my clothes inside my others bags also got completed wet due to rain water inside the luggage compartment. I have shown the baggage to the driver too.
This new vip bag costing rs. 12, 100, was recently purchased on 5-feb-2018 & i had used this for the first time on travel.
.
—...

Hi
This is prateek
I used the service to travel from hyderabad to goa
Firstly the bus was delayed for 2.5 hours
I was not fool to come and be there waiting for the bus.. And nonsense reasons were given to me
It was given that the glass of a bus is broken and crap reasons...
And there also the people were not at all willing to give a proper reason,
When asked the question to the manager...

Dear sir, this is to inform you i am traveling today from mumbai to hubli, i have get in the at 7pm i have booked with 2200rs as i found that uncofertable sheet with non co operative staff, as i asked for where it will stop for food they told me after pune at around 12pm in the mid night it is very shocking, i have started the journey at 7pm usual time of any bus will stop for food is 10 to 10-30pm, & at least your people not have cortecy...

On 28-4-18 was one of my parcel booking lr. No. 207/47482 at benglore's srs travels at kalasipalyan office. Whose freight srs has imposed rs.500 / - similarly, my parcel has been booked on 8-5-2018 to srs travel lr no. 94/4829 and imposed a freight charge of 260/ -. I have repeatedly called him by phone and i am not getting any answer. I have his call recording too. My money has been taken too much, i need my money back. I also spoke to the...

Dear sir I am giridhar b.k. A new agent from Neptune Travels, Just i was looking how to book a ticket by mistake i booked a ticket from Vijayawada to Bangalore 2+1 seater/sleeper Non a/c bus on 26-05-18.
Ticket Number PNR. TS[protected]MWRR, 23198435.
Sir Please kindly cancelle the ticket & refund the amount.
Mob No [protected] / 26860066...

Bus no 4406, route mangalore to hyderabad. I booked two tickets from mulki to hyderabad. But i called the srs office atleast two hours prior saying i’ll board the bus at pvs circle instead of mulki. I got the confirmation for the same. I reached pvs circle by 1:30 and was waiting there. The bus came and when we were boarding the bus driver and the agent started shouting that we were late and that we were supposed to board the bus at mulki...

I have been using srs travels for over 2 years and have never encountered such an shameless act of rudeness and violent behaviour of driver and his accompliance. I was traveling from ichalkaranji to bangalore back from my journey and was accompanied by my wife and my 1 year kid. I had three bags which consisted of 1 suitcase and 2 cartoons namely of fruits. I requested to have them stored in bus storage and surprisingly was refused stating...

There is no co-ordination between bus operators and bus drivers, when i called srs travels to change my boarding point they confirmed that they have changed it & i should be their at 7.30pm and i was waiting at that point from 7.20pm, at 7.50 i got a call from bus driver and he is saying report in different boarding point. When i reached that place, i asked about the confusion they are telling they didn't got any updates from bus operators...

I'm a single woman who chose to take a night bus from erode to chennai. The bus was delayed by 2 hrs. A 11pm bus arrived last 1am. The delay is still fathomable under reasonable circumstances. But mr. Vimal at the srs mettur road office started hurling insults at all the passengers who made enquires. I was verbally abused by him and was treated with an immense lack of empathy and humanity. On no grounds can such statements made by the person...

We are new dealing with srs travels kalasipalyam it is the worst service we experienced no proper management we had to receive 3 parcels nobody responsible to check n handover the parcels somehow we found 2 parcels but the 3 rd parcel is missing when asked the biller he is so rude saying that u have booked 10 days ago why are you coming now wait for 2- 3 hours behaviour is too bad, is this the right way to talk with the customer we left the...