SRS Travels Complaints & Reviews

Bus no: 9121, Journey date:1/1/17, Bed sheet was very dirty and the bus was AC sleeper, the blanket was also very dirty, they did not change the blanket, somebody had peed on it, very bad smell, couldnt sleep. When asked the driver and conductor to change that they behaved very rudely with me. They dont know how to speak with female passenger, Please take strict action on such people. I had paid Rs.1166.00 for this ticket and this is what...

I am regular traveller through SRS, Ticket booked from Dharwad to Bangalore on 28th Dec 2016 @ 9.45pm, bus left the from Dharwad at proper time having no problem in the vehicle . However after travelling around 25kms from Dharwad bus has been stopped and all passengers were asked to move to other bus which was lower quality with all aspects from the boarded bus and the reason was the boarded bus was technical problem but never seems to be....

Sir., my sister came your omni bus with baby from Chennai to sivakasi in 28.12.2016.they put bus in virudunagar for one hour& Madurai in one hour for downloading goods from bus.they came 2.15 hours late.they came 9.15am instead of 7.00am.
And they dropdown them before 2 km from proper stop of bus stand.also a old lady affect by it.is it a SRS travels or SRS goods carrier?.i t is your protection of your customer.we regularly come your...

I took a AC sleeper bus from rameshwaram to Bangalore on 27/12/2016 at 6:15 pm, had asked conductor to switch on the power supply, first time he said he will do in some time, second time after 20 minutes I asked him to do so he started shouting.. "let the engine be hot.. we are not fools" but instead of doing so he started claiming false charges on me and started shouting which I felt was a very bad behavior to treat their customers/passengers.br...

They asked us to change the other bus near hubli because ip address is change it seems. That to around 1 am we had one year baby it's very difficult to change the bus at mid night i don't understand why this kind of negligence towards passengers this is happening second time with me i request to our consumer court to give an example to these srs travels that this kind of negligence is shouldn't be repeat... And that other bus was not cleaned...

We have booked in SRS travels from byndoor to Bangalore (Via Shimoga) on 24/12/2016. My mother & my sister and she had 2 months baby with her. When getting into bus also the bus people where very wrong, they are asking her to get in fast with that baby. And the timing is not good.
She wanted to get down in Guruguntepalya and she had informed them 10 mins before also. But they took them half Kms far and made them to get down and...

Sir I m the regular customer of srs travels ...today (24.12.2016) I m booked to travel on Bangalore ..before that I m clarify to ask the bus timing at velavan travels, sivagangai.They didnt response properly and he insulted me .again it ll happen, I m suggest my friends to convert to travel at different transports . I believe u can take the proper decision...

We have 1 bundle to goa in your travels on 15/12/2016.L.R no. Is 31/20477. But the bundle has not reached goa till now.We telephoned to bangalore complaint office several times. We are not getting a correct answer from there.I telephoned there today 3 times, but there was no reply.
Please take immediate steps to get the bundle in goa today itself....

I am principle designer at Mumbai Art. SRS tour and travels bus facility is not good at all in fact the staff is not good and behaviour is very rude.bus is delayed and the staff don't have any reasons for the same. Things not good in bus
1. Blankets are smelling bad
2.no cleaneenes in the bus
3.rude behaviour of counductor
4.delay in bus timing
5.not haulting at good resturant for food.
6.not...

I traveled from Bangalore to Visakhapatnam. They pick up from shuttle bus to KR Puram. There is no public address system to guide the passenger. Luggage Limitation will not tell to customer at the time of booking ticket later charge more as they want. Rude behavior from staff. They give stop for having dinner is so expensive. Trying to cheat on number of boxes we carry....

I was travelling from Nagpur to hyderabad while travelling the driver and the service members of the bus are not at all good it's absolutely rude with vulgar language. Is this the way that you people are treating with customers. You people think that we are not paying you the enough fare that you people are charging to us.its absolute non sense behavior of your staff. Suggest your staff as how to behave with customers....

Date of incident - 09/12/2016
Ticket number[protected]

I received a call from [protected] stating that the pick-up van is punctured and i need to sort my journey to anand rao circle. He was not sympathetic at all and rude, i showed my concern stating it's 2 and half hours journey from electronic city to anand rao circle and it cost me rs. 500 for transport.

When i reached anand rao circle, staff over...

Good morning sir.,

This Abubakar M seat no 26 Travelling from Bangalore to hyderabad 9 december Bus no 4408 departure time from Race course is 11.30pm but bus departure at 12.00am no problem understand for 30min delay, but after that the bus driver stopped at Hebbal for 1 passenger for almost 1.15hr and all passengers are frustrated for 1 passenger is this way of service.?

All are having there works on next...

Could you please teach the employees about how to take care customers? They don't know ABCD of it.

I have been traveling in busses since 10 years, never had such horrible experience and never met such irresponsible, bad behaviour employees.

They seems don't worry about brand of travels.

I had booked a bus Bangalore to Bijapur on 9th Dec 2016.
It's due to pick up van got late and I have missed...

I had booked a transport of my Honda Stunner bike from Bangalore wilson garden depot on 06/12/2016 (Lr No. 207/37773). They assured me that if I book before 4:00, they would deliver by next day morning. So on (07/12) with confidence I went to Hyderabad lakdikapool office to collect the bike. They said it is not received as it is not dispatched.. I got disappointed but thought ok let me come next day..

When I went next (08/12)...

I had booked tickets from bangalore to coonoor for 1st dec. The tickets confirmation doesn't come till the last minute and at 6.33p. M i get message telling ticket is confirmed, like 3 hours before the bus, how on earth am i to get the refund on cancellation as per your terms. Dont you people have some sense? I request refund for my loss. No matter whomsoever i called in srs travels they told me its not my problem. Kudos to the response....

I booked a ticket from kolhapur to bangalore on 26.11.16.The bus departure timing was 10.pm and i booked the ticket at 8.30 pm, just 1 and half hour before the departure. Due to some urgent work i had to postpone the journey for the next day.i went to the srs office at 9.pm just half an hour after booking the ticket and told them to cancel my ticket which they denied, then i told them to at least postpone my journey to next day in the same...

I booked the bus ticket from Vellore to Pune for 16/09/2016 (Ticket Number CS[protected] for RS.1637.80 . But due to kaveri river water issue BUS got cancelled. I called on several numbers for refund but I didn't get positive response from anyone. They were just saying you can call on another number. It is about 70 days passed but I didn't get the refund yet....

A very good service was what we expected from them but however what we experienced was completely opposite of our expectations. We had booked a tirupathi package the pick up point was at an extremely uncomfortable and secluded place. We were assured that we'd get sheegra darshan for which we paid rs300/person extra however we were forced into dharma(free) darshan....

This is with reference to the travel dated 21.11.2016 from tumkur to belgaum through SRS travels, multi axle sleeper bus no.2569, the below are the list of issues faced from SRS faculty

1. Bus delayed by 45 mins to reach my boarding point as per schedule mentioned before travel.
2. Around 11:35pm, driver stopped bus for dinner & shouted on everyone to get down from bus for security purpose & he wants to lock the doorbr...