SRS Travels Complaints & Reviews

Dear SRS Team

I have booked ticket to Dharwwad from Mumbai and My PNR Number is 12949489

My Self and My Wife were going today to dharwad and due to some issues I have cancel her Ticket

I requested agent to cancel one ticket and issue return ticket for me in the same ticket amount which you have cancel and he did it

Today afternoon due to my health issues i had requested My agent to cancel my Both to and fro ticket ( Mumbai to dharwad to Mumbai)

He is replying that its not possible to cancel as he tried his best to cancel it from head office and instructed me to talk to SRS main office because they don't have any cancel option in their system

On speaking directly to SRS team, they strait forwardly told that ony once i can modify my ticket. Now nothing can be done

What is my question –

PNR – 12971459 – March 31, 2016

Mumbai to dharwad – still I have time to cancel ticket but you people did not try it to solve me and as per regulation 4 Hour before I have full right to get 50% return and nobody helping me out as on

PNR – 12971408 – April 02, 2016

Dharwad to Mumbai –still I have time to cancel ticket but you people did not trying to help me out and being regular traveller honestly i am instructing to cancel my tickets but reason given to me your system problem

So as per rule either give me open i have full righ to cancel my retun ticket and secondly i ahve update almost 10 hrs prior to my journey that i will not be travelling so refund my 50% amount of one way fare of todays

required My Money should be refund 2300/-

Awaiting your reply

Thanks & Regards,
Sanjay Pawar
[protected]

My self native of Kerala residing in Bangalore, working in central government a class one gazetted officer. I am regular traveller of SRS Bangalore to kerla( 4 _6 times in a month). When ever I am travellin, I feel they are showing violent Tamil movies which is hindering most of the customers comfortable journey. One I requested the helper and driver regards to this, and they replied very arogent way by not only considering myself lady traveller and my position in society. As it's night time and also considering other passengers unable file any police complaint as per my position. So I m requesting you kindly go through this matter for better solution.

Departure and Arrival time they mention while booking is different from what actually happened on my trip. Bus was advertised to start by 8:00 PM from Bangalore and reach Trivandrum by 7:30 AM . The actual time it started from Bangalore was 9.45 PM and reached Trivandrum by 9:30 AM (18/03/2016), which is plain cheating (Its was not because of any traffic block, they stop here and there and wait unnecesssarily). This is not a one-off incident. This happens on their daily trips. I book bus using my hard earned money to reach the destination on time. Not the time bus operators would like to reach.

I feel u didnt care o[censored]r passenger u care only goods as money got from the goods as u not travel in time. Bus started one hour late from Bangalore and stops at every stage and filed carton and ther is no place to keep passenger baggage and stop at gulbarga for 1 hour 30 mints . Is it the way to care o[censored]r passenger ? Please stop taking passengers and take only goods.
Thanks for giving me horrible experience.


Hameduddin Bhamani

I Miss Varshinee Elangovan who travelled in your bus from bangalore to karad on march 15. I futhur complain about the a/c which was not working properly, the bad odour of the bed and the curtain inside. I even found bed bugs. Shocking! I request to u take necessary care for the sleeper buses.
Thanks
Varshinee Elangovan

I booked a ticket on 21 march'2016 for udaipur to ahmedabad on 22 march 2016. But operator cancelled that ticket and inform to me befor 1 hour of departure. I had a medical emergency. And i had fixed my appointment in apollo hospital ahmedabad. But, by the fault of bus operator i go to emergency treatment.

Boarded SRS vovo multiaxel 2*1 Sleaper bus on 21/3/2016
at nerul to Pune bus was from MUMBAI-Bangalore
Paid RS 300 but conductor was not providing ticket and asking to get down the bus in mid way if ticket needed that is not acceptable and breach to customer satisfaction

Anand rao circle bangalore to nashik 12pm bus semi sleeper
Swalpa travel mado jana gala mele care erli sir nimgela totaly 23hours only 2 times rest room ge stop madidare astu gotagalva nimge ladies plms 12 pm ge bus hortidu 4 ge stop madidru amele night 10 ge stop madidru amele no stop mrng 9 vargu wht is this. First time srs bus hatti tap madde anustide drivers plz first niv eduna arta madkoli nim tarane yelaru manushyare niv matra road nali niluskotira hogtira ladies manushyaru anta kanustilva
Plz eduna yaru handle madtidira nangotila swalpa edru bagge gamana kodi

To day at 9.15am near devegowda petrol bunk your bus no. Ka-01-ae-3874 violating the traffic signals which is very dangerous to other vehicle riders. And at one signal we asked hi to why are you violating the signals he answered, "nimgenri policege fine naan kattutteeni" ...!!! And is this bus bmtc?... Because he picking the passengers from each and every bus stops... Is it right???? Can you take any action against this misbehaviour driver??????.

The Driver who drives the bus on 13th March 2016 at 9:30 PM SRS travels from kodaikkanal to Bangalore near ATLAS Travels Palani is driving the vehicle in a worst way. The driver is not ready to listen even after a passenger went and told him. He is answering in an irresponsible way. These type of drivers should be punished severely.

We two people booked 2 tickets through red bus for seat no 1 and 2 in SRS Travels. Journey is from Coimbatore to Bangalore non AC semi sleeper. When we boarded the bus the staff in charge in Coimbatore SRS travels omni bus stand asked us to shift the seats.. Later we found that our seats were booked and sold to some one else... We were asked to move to some seat that doesn't even have proper push back... It's a very very very poor service.. Though our names were there in the passengers list we were not given proper seat... It caused enormous discomfort mentally and physically too.. Despite booking tickets in advance and checking in early, this is response we got... This happened on 13 March 2016...

The SRS travels driver and cleaner doesn't take care of passengers who are traveling in the bus. My dad had worst experience while traveling from Bangalore to gangavati on 29 Feb 2016. In the journey they stopped for refreshment in a remote area and left person in that place and went, it happened near kudligi forest zone. They are blady scoundrels didn't even check whether the person boarded the bus in return are not. Later when filed complaint with the SRS management they js took the details but they didn't take any action. Even the management doesn't care for these complaints SRS travels. Why the hell you people run service with blady useless drivers who doesn't take care of passengers. It's shame on your part SRS.

Dear SRS team,
Greetings to you.

My name is Amol Shah, my mobile number is [protected], my ticket no. Is
12580189. Journey date 23 Rd Feb 16.

I have so many problems as below,
1) southern travels taken charges for my parcel which is not mentioned in your ticket and not on ur website. I want that chares back.
The way they talk with me is not acceptable.
2) I have purposely booked tickets of B11 category for my comfort. How can u changed the vehicle to scania.
If you are changing it then you should inform me before journey starting so that we can decide whether to go with your bus or not.
3) the driver is not switching off the blue lights. Can u tell me how we can sleep?

Please resolve it asap.

I am travelling to Mumbai from Bangalore in srs travels .seat NUM. 16 u on 27 February 2016 vehicle num 1417multi axle Volvo sleeper coach with individual tv. But the tv is not working . The fare collected is included with all the comforts provided by u . Tv not working and also press play not working. . I am going to raise a issue regarding this .

Hullo Sir,
I am a senior citzen and a regular SRS passenger travelling between Udupi - B'Lore.
In today's incident your driver in the B'Lore - Murudeshwar bus departing B'Lore Ananda Rao Circle terminal at 8.45 PM has been defiant and failed to drop us at the designated official Bus stop point at Udupi Kinnimulky Gopura. It is also the pick up point from all the buses moving in that direction. It was around 4.45AM and dark. My wife was accompanying me - seat nos 1& 2. Ticket no 12531872 in Vehicle No is 1157.
The bus on entering Udupi after deviating from the NH instead of passing through the regular route had taken a short cut 100 metres prior to said point despite protests. He dropped us 1 Km away from there after much protest.near Govinda Kalyan Mantap. ( The short cut road in fact is barred for heavy vehicles. ). We were put into a lot of incovenience as no autos or any conveyances are available at that point of time and place and people waiting to receive us were left disappointed. In the meanwhile all the buses of all other Cos., following this bus were moving in the regular route covering the said Bus stop.
Let me inform you that I plainly told your driver that passengers with valid tickets are denied any services while others who have been picked up and presumably without tickets ( after Jalahalli Cross ticket checking point ) are rendered services !
I hope this compliant will serve you to take strict action not only from the point of view of services but mismanagement in the interest of SRS Co.
If you wish to reply then okay.
Regards,
U R Rao

I Have lost all my faith in this travel, there is no regards to customer.
I have book a ticket for evening they put on morning time.
Even for cancelling I have tried near about 2 hours to the customer they have not giving right person to contact.

Hello... M traveling from Mumbai to Bangalore dated[protected] in I-Shift multiaxle volve bus B11R.. Bus no:-1302... SRS bus cleaners n drivers r very careless about locking the doors when they have parked for breakfast lunch or dinner... This robbery has happened on[protected] night when the bus has stopped for dinner... I got to know this at morning 6am when I opened my bag for some reason.. Please fix the cameras and provide the. Best service... M unhappy with ua service... Please take this complaint seriously and act according to it...

Hi,

I had booked (Sleeper) round trip tickets from Bangalore to Rameshwaram (7pm, 3rd Feb 2016).
While travelling from Bangalore, the driver was a middle-aged person. He ensured everybody in the bus was comfortable and at every stop he took stock of the passengers if anybody got off the bus for answering nature's call.
The trip was fine.

The situation was quite opposite on the return journey ( 6pm, 5th Feb 2016). The driver was rude. He was not ready to stop the bus when old ladies wanted to answer nature's call.
It was nothing short of a Wonder-La bumpy ride. None of the passengers slept though the seats were booked not to lose sleep during the journey.
Most importantly, this morning (Feb 6th 2016 around 4am), he ran the bus into a crossing truck. The main door got jammed. Most of the passengers got injured and were bleeding. To our luck, the accident happened at a Police check post and they came to our help. The main door was totally jammed and all o[censored]s had to take turns to slip out of the bus through the emergency exit door.
Why are they compromising on passengers' safety hiring such rude and irresponsible drivers?

Banglor to palnpur jorni date and my mobile gon is hotel night lunch time not risponce is driver is no contac pls hotel contac number

This is Rahul. I had booked my tickets for belgaum from Bangalore today in the afternoon. I was actually making a booking through Red bus. The sex(Male/Female) check box was already pre- selected with Female. I was unable to change it. So I booked the tickets since all other buses were already sold out. I tried explaining the same to your ticket checking personnel. He humiliated me in front of the whole passengers.i tried explaining the situation and told him that i have no intentions of travelling with a woman.. This guy of yours just doesnt let it go.. He asked me to de board. There was some gentle man from the bus who theb came and asked me to interchange with his seat. I am so much irritated by the way your guy handled the situation.. There was no need for him to shout in front of others. I work for a corporate and I'm on my official trip. Y in the whole world will I want to just change my gender and book a ticket so that I could travel with a woman?? I hope to see your reply on this issue soon..