SRS Travels Complaints & Reviews

I booked the ticket from bangalore to Tiruchendur where they said 6.30 is the arrival time. My entire family was waiting in the temple from 5'o clock and they said, it will be reaching Tiruchendur only at 9'o clock.

It is ridiculous that they give different timing while booking which is very different from actual.

The dont seems to be perfect in timing. This really needs to be fixed.

I am a regular traveler from srs travels. I was travelling from bangalore to belgaum on 22.06.16 with pnr 13826737. Regularly i get down at rpd cross. When bus came to chennamma circle near ganesh temple driver came to know that we were the only two going to rpd cross, suddenly he changed his mind & told us to get down as he is going to ramadev hotel. We requested him to drop us at rpd, he said he wants to go to ramadev first and after unloading the materials he will drop us at rpd which will take about one hour, we requested & pleaded that we have to go to work, he rudely said we can complain to anyone, he doesn't care. He didn't care & left at temple. Bus had come almost one hour late. The driver's behaviour was unacceptable. The driver was bit dark with curly hair & without uniform. Hope you will take necessary action & direct your drivers politely. Manoj charantimath

Dear Sir,

As per above mentioned subject my ticket for Shimoga to Mumbai on 19/06/2016 is confirmed with PNR: 13794616, Ser.No: Mysore-Mumba Non A/C Sleeper, Seat No: 1U, Boarding Point: Shimoga (S R S Travels), Dep Time: 07:30 PM but the bus was delay for 5 hours it came aroumd 12.30PM there was no response from your bus staff i informed him about my important business appointment at 3PM in Mumbai He promised me that he will reach within 2PM but sadly he is still in kolhapur @ 9.30PM now who will be the responsible for my delay its a very big loss for me because i cant reach at time for my business appointment and it will be cancelled i had travelled for mumbai only for my Business Purpose it will be the big loss for my business now.

Thanking You
Mohammed Akram Raza
[protected]

I travelled with my family from Chennai to Madurai on June 6, 2016 in SRS Chennai-Nagercoil bus. The drop point was mentioned in the ticket as Periyar bus stand but we were dropped at main bus stand (Maatu thaavani). The driver and the service personnel were very impolite and did not even bothered to look at the ticket. Very unprofessional SRS travels. I will not recommend SRS to anyone.Cheaters...

Hi,
I was a regular traveller in SRS. But i stopped in between travelling with SRS because of luggage issue. I work for a company and i travel entire south India in a month for min 22 days. Every time i face of rude behaviour of driver when ask them to put luggage to the luggage box. But they force is to keep luggage in the seat itself. In single sleeper its not possible to keep the luggage. If i wont face this luggage problem again, I would like to continue opt for SRS in future too. Kindly provide luggage option for traveller. Its not possible to keep all luggage in single sleeper luggage carrier.

Dear sir my parcle has booked on[protected] from bangalore Aanand rao circle to raichur srs travels its already gone 3 days my parcle has not delivered in office just they are saying it has not came from bangalore and in bangalore office they are saying it has been dispatched, please help me out of this to delivered my parcle.
My docket no is 2/2264926.

Accident can happen to anyone there can be 1000 of reasons. Problem is why these guys are not responding to passengers & staffs who are in critical accident. Bloody cheap peoples don’t care passengers and staffs. It's almost 17 hrs over after that accident. But no one from SRS travels tried to know whether we are dead or alive.

Please circulate it to spread the awareness

Yesterday night 28th may 2016 I was with my parents travelling by SRS travels bus from Hyderabad to Bangalore bus number 7719. Unfortunately our bus met an accident around 2:15 AM midnight. It was a disaster many peoples were badly injured and bleeding. Driver was stocked in the cabin; the steering wheel went into his legs. He was screaming like anything. Peoples were helpless as staffs ran away, no one was aware of the place & it was dark midnight.

To evacuate the people from the bus I broke the window glass with my hand and got injured. Several times we called SRS travels helpline number[protected] so called reputed travel company. But there was no respond from SRS travels.

Avijit Chinara
Jate of journey: 28th May 2016
Bus number: 7719(SRS Travels)
Seat Number: 15, 16, 17

Hi there

I booked srs yesterday from bangalore to hyderabad as i was needed to attend a wedding at hyd, srs being the premium service i never expected such a pathetic service from srs. The bus was supposed to start by 1015 from hebbal flyover, but the bus came around 1130, then started at 12. After asking the driver the reason for being late he became rude instead of being calm and apologizing, after an hour ac stopped working in bus, when complained about the ac the driver didn't responded, but after continuously asking he had stopped the bus twice for half an hour and checked but did nothing, the bus which was suppose to reach by 6, came around 8 'o clock to hyd, and of-course without ac we felt like cooked in bus, now due to this pathetic service i have decided that i shall never book srs again and also share the same news with my friends to look for other services than srs, i need the amount to be refunded, as there was an issue with ac and also bus timing delayed around 4 hours which is not at all acceptable as i missed the wedding.

Thanks
Nizam
Pnr no 13557774
Bus no - 6197
Ervice no - bng-hyderabad seater a/c

Dear sir
My name is vinayak seshadri i am a defense personell i have travelled 22 hrs to mumbai and someone recommended me srs travel.
I have been waiti g from 10.15 pm to 1.00 am at samtha nagar police station kandivalli.
The drivers suresh his no. Was busy till 1 hr i gave up.
I called your office at borivalli they kept saying 20 mins 20 mins but no trace of it.
All i can do is stand hungry thirsty in hot humid weather waiting for the dam bus.
The office said there was a breakdown. They i form me about it at 1 am and say we have sent alternate vehicle.
I promise i will nevet never travel by srs n also tell all my giys not to use this service.
Pls see tge time of your message and the actual time.
Thank you
A highly frustrated customer
Vinayak

Hi,

I am manish. Yesterday i travelled mumbai to ahmedabad on bus no. Ka 01 af 303. My ticket no. Is 13448446. My seat no. Is 4. As per your schedule bus departure is 5.00 a. M. And arrival at ahmedabad is 2.30 p. M. But bus departed from mumbai (Guru kripa hotel, srs southern tourist, highway apartment) at 6.00 a. M. And reached ahmedabad at 4.30 p. M. Even though bus departure approximately 1 hour late, bus was delayed another 1 hour at baroda. After 30 minute of delay, when i asked for the reason to driver, he told me to contact on office.
I hadn't contact number. After requesting 3 times he give me your visiting card. From the visiting card i got the numbers. I called to nearest of your office on mobile no. [protected], when told about the problem, but all of surprise the person who pick the phone he was denied about delay. He told me there is only 15 minute late, i told him that i put my phone on speaker and asked him about timing, but he was not ready to talk with them. He talked very rudely and mannerlessly. He also told "mai vaha aa jaunga to bahot bhari padega." i don't think this is language to talk with your customer. I have call the call recording of this conversation.
After all this drama i talked to your headoffice on mobile no. [protected] and told the whole story but he can't give me propare reply. Then after i call customer care on mobile no.[protected] and talk with mr. Gopi and again i tell the whole story, he talked with conductor also and put the phone down without talk to me. Then after i call two-three times more but he not talk with me.

This is my first experience with your travels but i told u painfully this very bad experience.

Thanks.

I have booked the ahmd to banglore bus
The pickup was at hathi sinh wadi at 5:45 am
And when i had call the no. Received in online booking message "i had ask him about i am standing out side the venue"
He replied"who said you to stand""i said you to stand their"
These behaviour is very bad
We are paying a huge amount and you answering like these and at the end the compounder call us and said "where are you"i said"i m standing hathi sinh" the bus was at paldi the bus didnt come to pick me from hathi sinh
The phone no. Is [protected]
2.[protected]
I need a fast inquiry on this

I am travelling from Gajendragad to bangalore, thelse people are picking up road side passangers and they are standing and talking loudly in bus and many are drunkards and as a single lady passanger very disgusting situation for me, this is not first time I m travelling from years and often same situation, if you people can't maintain rules please remove this bus at least other travellers will increase there buses, safety of Lady passangers is important and maintaining time is night mare for you people I guess

I had booked my parcel on 14.04.16, from Peenya SRS travels to Hubli, and till today 22.04.16 the material has not reached, when we call they take call after 10 min and divert the call to some other number and say it will be delivered tomo, I have not seen such a pathetic service, please organise your staff and give good service.

No proper communication on whom to contact. Due to heavy traffic in chennai, I was planned to board from Pallavaram instead of my actual boarding point Tambaram. Called to customer care to get permission to board from pallavaram. They said no. I asked the driver phone number, they said they said they don't know. A bus crossed me in Pallavram without stopping there. I got a call from the driver after half an hour from Perungulathur. No proper communication or guidance is provided. Even I am unable to cancel the ticket
Ticket cancellation policies
Less than 4 hours from the station departure time: 100 %
Between 4 Hrs to 12 Hrs from the station departure time: 50 %
Between 12 Hrs to 24 Hrs from the station departure time: 20 %
Between 1 to 7 days before station departure time: 15 %
Between 7 to 30 days before station departure time: 15 %

We have order consignment from ooty lr no.60/1034, till april 15 it has not been delivered
1. Are you going to us give the consignment free of cost.
2. Do the consignment picked at your convenient time
3. We had ordered for some function as it is over what will we do the consigmnet
4.Please commit what you can do,

will never come back to your organisation, which dont know to satisfy customer, and we dont do business in worng org.

One of worst experience ever had with SRS.today there was pick up at 8 o clock from netkalappa circle 3 ladies passenger they suppose to call and take passenger but they just left without pick up.they were least bothered for passengers by taking money for 3 seats.this is not at all acceptable. Some one has to ban these irresponsible service. Even driver and conductors not friendly they were talking like they will refund the money. Wat the hell ? I dint se this type of worst service. I ll not suggest ppl not book tickets in SRS

Pathetic customer service

Date - 11th april

Driver is least bothered about customers

Dont understand why even a water bottle is not provided to passengers in an ac bus and are asked to buy separately from them that too 25 rs for a 20 rs bottle

Y cant the driver stop the bus at marthahalli multiplex when he is going thru the same route, he stops well in front of marthahali bridge and asks us to walk

I have booked ticket on 3.12.15 for journey from tuticorin to chennai on saturday(5.12.2015) the given
Pnr: ts- via22484161iax,
Ticket number: 11777565,
Via ref: fmn1ige0ps8
Travels: srs travels
Seat no: 3 for a.Abbas
And also i booked return ticket on 3.12.15 from chennai to tuticorin on sunday(6.12.2015)
For myself a.Abbas and a.Fathima sabina
Pnr: 11776942
Due to flood during that season/bus break down operation of bus was cancelled for to and fro journey. I already sent mail regarding above and requested you do the needful for refunding the money.
Still i have not recieved the money back now i kindly request you to do the needful action for me regarding the money.
My mobile number: [protected], [protected]

I hav been traveling in srs semi sleeper bus for a very long time from Bangalore to tirunallar. Am not very sure whether u people are cleaning the place r not. Fr the past 4-5 months insect bites are more which is not at al letting me sleep & even aftr I reach my home red spots are found evrywer in my body. That much poisonous insects are there in ur bus. If it is festival tim u people are charging twice more than the usual amt Bt fr the price v pay at least v must get a nice sleep rit? Even aftr paying this much money wat u people gav me is a sleepless nit & red spots. And somwer in the middle of the road bus is standing fr lik 1 hr which I dono fr wat purpose. These loading kind of things can't u complete it starting the bus. Again u wil stop the bus at pondicherry fr another hr. It's lik 8-9 months since I hav seen the tv running. Even fr tv also u ppl r charging rit? Either u remove the tv n reduce the price of tkt r pls us show som good movies.
I really liked ur punctuality & cleanliness wen I started traveling in 2014. Bt nw u had become v.bad in many cases.
I hope u 'll rectify the things & gain ppl trust again.

I m traveling in bus no 997, in internet 6u is window seat but when i see in bus 5u seat marked as window seat. This is bad service i m totally un happy with your service. You charge more during season and do this bad things. Srs don't know even how to mark seat.. Do we need to quarrel with co passenger. I never travel with srs again.