SRS Travels Complaints & Reviews

I have been a very regular traveller on your SRS volvo line from Trivandrum to Bangalore. I had always got a nice experience with your travels till about yesterday. I guess it was a new set of team (atleast) the drivers and the cleaner on the bus no. KA 01 AF 5825 from Trivandrum to Bangalore on 7th October, 2016.

During the first 30 minutes of the journey I requested them to put on the movie (as my son was getting cranky) and obvious reason being that we have paid to travel on the luxury lines to have proper entertainment in place.

However, I was taken aback by the shrewd and arrogant behaviour of your driver and the cleaner who went on to tell me to sit in my seat and they will decide when and what to do. When I told them that they need to do something about it, the driver slammed the brakes and stopped the bus in the middle of the road and went on to argue with me. It was a behaviour I never expected from SRS team.

It was more like he was acting like a goon who was all ready to shove me off from your bus for asking them to put on the movie.

Such an arrogant behaviour by the crew not only proves their vicious intent of your team that they are the ULIMATE BOSS once you are on-board. I have been your regular traveller and I have seen the best days of your service.

A humble request to the bosses/ management team is to have good customer/ passenger friendly crew on-board as this would only tarnish your reputation. I do not mind sharing my personal details.

Looking forward for your response to my mail ask.[protected]@outlook.com

BUS number TS 07 UC 0351 driver is so careless and drives very rash on city roads. Two busses of SRS travels were side by side from bio-diversity junction towards mehdipatnam, knowing that roads were full of ditches drivers were really so careless in driving, it seems as if both were on some race one is trying to beat another one. Both of them forgot that they were on a public road.

I have sent a mail to [protected]@srstravels.net from Mithun.[protected]@247-inc.com & still waiting for the revert.

Booking request was handled at high priority, but when we speak about refund & final bill I am still waiting for the revert.

Also to add, Trip / travelling was memorable.. however please educate the drivers to speak politely with the guests.

I have been booked SRS TRAVELS from Cumbum(TN) to Bangalore on 15/09/2016. But according to the cavuery issue the journey has been cancelled by the SRS themself. Now its 15 days is over. I didn't get any proper response from them yet regarding the refundable amount. I am not satisfied with their service. So, i am requesting to get back my amount as soon as possible. I can't wait for another more days also. Please do the needfull.

Regards,
Vishnu Sudhakaran
[protected]
Marathahalli, Bangalore

Up till 30.09.16 i have not received my cargo when we call to bangalore srs office they say we have dispatched the materials but when we check in mumbai srs office they give us different location and after doing follow up they shout and say we have not received the cargo. I have got a debit of rs. 5, 00, 000/- due to srs and still they are saying the cargo is not received so i have lost my cargo and also my order.

Today on 25 th of September 2016 at 6 pm my car was hit by a tempo travel at Hebbal Signal when my car was stationed at Traffic Signal. After consulting macanic the estimate came at 20000 as rare bumber is dented, dickey is dented fender is dented and tail light is broken. I want driver to be punished. I am having avidence of all and as he ran away after i claimed money.

On Sept 12 2016 all SRS travels buses from Bangalore were cancelled due to strike in Bangalore and they have informed us that the amount will be given back.
But they haven't triggered ticket cancellation until 18th Sept and also the amount was given back as COUPON which can be used only for SRS booking later.
So they are actually not giving back the money and are forcing the customers to use their service only.
I dont want their coupon and Would like the amount to be credited back to my account.

On[protected], myself reservation as made from Bijapur to Bangalore by using red bus website . So on dat day bus been cancelled due to strike in Bangalore and my seat number is 7L and also made call to customer care number also but they not respond properly
Name of passenger: SunilKumar
Seat number:7L
And also a company people also not responding properly .so please check details regarding this ticket and refund the amount as early as possible
I hope the company will respond within a short time .
Thankingly..., ...

Pnr no : ts- rb33652601slo/14652368

On[protected], myself reservation as made from Raichur to Bangalore by using red bus website . So yesterday bus been cancelled due to strike in Bangalore and my ticket number is 23 and also made call to customer care number also but they not respond properly
Name of passenger:CHinnappa
Seat number:23
And also a company people also not responding properly .so please check details regarding this ticket and refund the amount as early as possible
I hope the company will respond within a short time .
Thankingly..., .

I traveled from surandai to bangalore on 05/09/2016. Usually i get down before electronic city stop and i requested to stop the bus, driver said bus will not stop and it will stop only electronic city, madivala and kalasipalya. Last 10 years, i was using kpn and other bus services, they were friendly.

I was with my family with 2 kids, early morning, srs bus driver is not accepting to stop the bus. I asked the reason, driver told we have more luggage (Around a lorry capacity luggage), i need to reach the destination kalasipalya before sunrise, otherwise rto will catch us.

Why srs bus service including with lorry /truck service? Is this safe for people?
Also i noticed, huge cabin noise due to overload and not able to sleep properly.

Hi sir,

My self satish ram kumar ch, booked my busticket on[protected] to travel from gachibowli, hyderabad to marathhalli, bangalore via redbus.in website. The travel company name is srs travels and the tin no. Is tj9s89394639 and pnr number is ts-rb32989991xau/14488764, bus no. Is 2596. I started from gachibowli, hyderabad on 28th aug 2016 and i was supposed to get down at marathalli, bangalore on[protected] in the morning at around 7 a. M. But on 29th aug 2016, i was forcefully asked to get down at hebbal, which is very far from my destination point and i was left on the road. When i asked the driver about the drop at the destination point, he was very rude and asked me to get down at hebbal itself, as the vehicle goes to mysore.

If the bus goes to mysore and doesn't go to the destination point (Marathalli), either the travel company or the website shouldn't display the destination point and once the destination is selected they must facilitate a drop at the destination point only and no where else, especially in the midway. For me it was unfair and i was extremely unhappy with this experience, as i had to travel from hebbal to marathalli which costed me valuable time and an additional amount.

This type of issue shouldn't cause any inconvenience to customer and necessary action should be taken on this issue and it shouldn't be repeated.

I don't know where to escalate this issue and someone please help me to get a resolution to my bad experience and i don't want to leave this matter here itself, as i felt very bad.

We travelled 6 members from bangalore to kumbakonam on 19th august 2016 it suppose to reach 5:30 am at kumbakonam but it reached on 9:35 am. Bcoz it stopped for parcel in hosur, trichy, tanjavore.
Also we booked return ticket on 20-aug 2016. Due to this delay we have cancelled the ticet and booked in green line travels.
We requested not to do cancellation charge. But in customer care they said we don't have option. If its delay we are not responsible. If its due to traffic its ok.
But you already know number of parcel you should take. Bcoz of your mistake we have loss 50% of amount by cancellation
Pnr number[protected]Banglore to kumbakonam)
Pnr number[protected]Kumbakonam to bangalore) cancelled

Today i booked bus in cumbam to chennai at 7.30pm from cumbam srs travels. bus condition is a poor. bus not starting only push and start the bus. head lights not working. bus a only in condition place only.. time a very delay bus service maintenance very poor. tomorrow my commitments are all missing. driver told all passengers ask to office. he a response is very poor

The person who is there in the bus misbehaved with me and going on asked me to give shake hand and this happened for hour and later while I'm getting down he came near to me to touch but I immediately got down ...so take necessary actions against to that person.

My name is :shruthi tl.
Bus Journey details from Bangalore to Pune on 15/08/2016 are PNR: 14276883, Seat No: 10, Boarding: Kalasipalyam (Pickup Van/Bus) at 02:30 PM, Bus No: 3774

I am thinking some kind malfunction happened with my ticket. I want to know the ticket number with the below pnr. Please send the ticket number for the below pnr.

Dear passenger, bus journey details from bangalore to thoothukudi on 04/08/2016 are pnr: 14230535, seat no: 9u, boarding: kalasipalyam at 07:45 pm, service no. B, lore-tuticorin - tiruchendur sl, bus no: 1155 and helpline no:[protected]

Best regards,
Guru

Srs travels

I am traveling in cabin from Pune to Banglore. I paid for full amount and booked through red bus.com
No seat is allocated to me.
This is worst exprience.
Driver and staff made me to sit and are using abusive language and intemedating me to drop in mid way.
Is this the kind of service provided?
I want my money back and want serious appologies from SRS.

My wife was travelling to rabakavi via mahalingpur bus and we chose kengeri as the pickup point. the address was provided as opposite to kengeri police station, infront o[censored]co bank but the driver who came to pickup left 4 of fellow passengers & reported as all passengers picked. on reporting the same started arguing it's our fault that you guys did not come. this was pathetic & caused chaos to customers. the driver of the bus no: 2273 was the one as we stood there waiting for more than an hour. this is not acceptable behavior where he should have called individual fellow passengers which is not inline with srs standards.

I had booked 2 ticket from Bangalore to Tirupati package tour Volvo multi axel charged Rs.3205, but we got service in regular Volvo bus which was not comfort, For that I called to customer care([protected]) from boarding point but no help and not given proper response.
And also very bad hospitality.
SRS travels fooling the people.
Please reimbursed difference amount of Volvo multi axle bus fare vs regular volvo & also they have to bare amount as per legal for made me Uncomfortable in whole tour.
TICKET NO:14142480
SEAT NO:11, 12
JOURNEY DATE:27/07/2016

Ticket number:[protected]Pnr:[protected] bangalore tirupathi package, bus no. 5125, 3 passenger travelling on 18th july were forced to get down at around 2am in night by the bus conductor and driver just on the pretext of that one of the passenger had some vomiting issue happened.

Called up complaints round the clock contact customer care [protected] and the[protected] without any kind of help

All in all without bothering their safety as having one of the passenger was female and one of the passenger was physically handicapped they forced them to be left on the road only to catch another bus

What stringent action srs travel are going to take on this inhuman behavior of the conductor and driver??

At the same time i request at the earliest to please arrange to get the full refund of the fare and the compensation of the harassment done with the female and a handicapped passenger.

I have submitted the parcel to srs booking wilson garden branch on 10th july 2016 from bangalore to salem and lr no.207/23261... the people told that next day you will be getting the parcel but till now i am not received... i have checked with salem srs travel office they siad already dispatched but parcel is not there... myself and husband spoken around 30 calls for all finally they said it is in pondicherry... really i am not understanding that he need to get the parcel in salem but it has gone to pondicherry... even we checked with the people but parcel is not available... this is first time i am sending the parcel in srs...