SRS Travels — driver rules the pick-up point!

Address:

Bangalore, Karnataka, 560026

Hello everyone,

I like to bring this incident happend yeaterday regarding the pick up point from an srs travels bus py01 cc 5571 muredeshwara to bangalore (9.15pm departure). I got a message as my pick up point as "opp tonaveen restraunt". Few minutes back the driver of the bus called and demanded to be in the point 8:45 pm though the reporting time being 9:00 pm and departure time being 9:15 pm. (But didn't mentioned any point name). As per the message specification we were waiting at the specified point "opp. To naveen restraunt". Exactly i got a call at 9:10 pm from driver saying he is waiting since 20 minutes in the point. Astnoshingly, we were at the point exactly at 9:02 pm and didn't find this bus waiting. When i told the driver we are waiting in the given point from 9:00 pm and dont't see his bus waiting. The driver says he is waiting in ksrtc main bus stop. I was surprised the point he said was 1km away from from the actual point given and no intimation too. When i asked the driver why there is change and without intimation and its difficult to go to the point he said as it was night 9:15pm there was no autos or public transportation and along with ladies and children. The bus driver rudly said i already informed you when i called. I told him that he just specified about early pick-up and nothing about the change of pick up point, also i said it will take another 10 minutes to reach that point and he will have to wait until then. But the driver again said very rudly i cannot wait until then. Later by the blessing of lord muredeshwara we got a auto and reached the point that driver himself had changed without even informing the higer authorities, customer care who still said that the point i was waiting was the right one and to hold on until bus arrives where the driver had no interest to come. Later when i rudly asked driver how can he change the point without informing anyone, he started saying because of traffic sometimes they change the point nearby to main road. I was like # what is this new sense. Why does we opt for a point if we have to get picked up some where out of our reach don't we have any better service provider?? Really if some high authorities from srs travels are reading this message have to take a strict action on these kind of drivers who are spoiling the repution and earnings by losing the customers. Moreover, a kind of driver who says i own this bus and you can complain to anybody.