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Standard Chartered Bank Complaints & Reviews

www.standardchartered.co.in

2.5

Updated: Feb 13, 2026

Complaints 1730

Resolved

823

Unresolved

907

Good! Standard Chartered Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Standard Chartered Bank step up their efforts to fully resolve all complaints 👍

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Standard Chartered Bank reviews & complaints page 10

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Address: Kalyani Nagar Pune

I had a salary account of standard chartered Bank. It's been 2 yrs I left my company but standard chartered Bank haven't sent me any notification or intimation for 2yrs that account will get convert to saving account that has to maintain 25k minimal balance.i was using standard chartered Bank account freely for 2yrs by transferring personal money not more than 10k.uptil 2yrs bank has not converted my account to saving account.and when lockdown started without giving prior notification or intimation bank has converted my account to saving account with minimal balance maintenance of 25k.after lockdown I again joined one company from where my salary credited to standard chartered Bank as i given choice for this account only as salary account.suddenly when my first salary credited bank deducted rs.5000 from my account as non-maintenance charges.i want my money refund as bank has not previously notified me.totally fraud bank didn't even have value for customer hard earned salary.?????

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Address: Kalyani Nagar Pune

I had a salary account of standard chartered Bank. It's been 2 yrs I left my company but standard chartered Bank haven't sent me any notification or intimation for 2yrs that account will get convert to saving account that has to maintain 25k minimal balance.i was using standard chartered Bank account freely for 2yrs by transferring personal money not more than 10k.uptil 2yrs bank has not converted my account to saving account.and when lockdown started without giving prior notification or intimation bank has converted my account to saving account with minimal balance maintenance of 25k.after lockdown I again joined one company from where my salary credited to standard chartered Bank as i given choice for this account only as salary account.suddenly when my first salary credited bank deducted rs.5000 from my account as non-maintenance charges.i want my money bavk as bank has not previously notified me.totally fraud bank didn't even have value for customer hard earned salary.?????

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R

Ramaki25

Jul 4, 2021

@swati4321 Hi, did the problem resolved coz am facing the same problem... Kindly let me know the appropriate way to approach the Bank rather than meeting in person

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Hi,

I have been applied an extra tax (trfd) of 384rs on my credit card payment still i paid the bill before due date. the due date for my credit card payment was 12th nov 2020 but still the bank has charged me the extra tax on the payment. i am not understanding why the bank has charged me this tax as i have done my payment before due date. can you please help me out in this situation ASAP.

This is my credit card details.

Card number - [protected]
Name on card - Dhanush kumar S
Account number - [protected]
IFSC - SCBL0036080
Email - [protected]@gmail.com

Thanks & Regards,
Dhanush

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Address: Plot No: B2/A, Chakan Industrial Area, MIDC, Phase II, Sawardari, Maharashtra 410507

My salary account was created by my company from standard chartered. I left the company now account showing negative balance now it was told that it is zero balance account while taking account i am not using debit card, . I can't pay this negative balance please close my account,

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Greetings,

A Bank operating in our Country called Stadard Chartered Bank has caused an Immense turmoil to me with it's predatory and un-informed actions. I'm a student of India studying in foreign nation and before pursuing my higher studies I quit my job the bank account provided by my then employer for salary credits was Standard Chartered Bank. The bank changed the account status without any communication to me and has levied charges of over 8000 Ruppess in the name of charges for not mainitaining minimum balance. When questioned about the same the below is the response "bank reserves the right to convert the account as axcess plus account." In the years of pursuing my overseas education I was not once informed about the charges being levied or the change of account status from 0 balance to plus. I request Consumer Complaints to provide a resolution to this issue. among the pandemic when everyone is struggling this behaviour of the banks only creates more struggles for the ordinary. I request help from Consumer Complaints forum and provide solution to this.

Regards,
Raghu

Aug 6, 2021

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

Standard Chartered Bank Customer Care's response Ref : 10/20/040431/SP/CRD

Dear Team,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 13 October 2020 addressed to Consumer Complaints.

At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.

We note that you have not mentioned your card account number. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.

We request you to us at head.[protected]@sc.com with your complete card number along with your query from registered mail id to enable us resolve your concerns.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Nandhini N
From the office of Head Customer Service

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Ref : 10/20/067697/SP/CRD

Dear Mr Parab,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 21 October 2020 regarding credit card.

We confirm that we have received an amount of INR 250.00.

We understand that you wish to cancel your card ending with 8127.

We have taken note of your cancellation request vide reference number[protected]. With regard to your request that one of our officers will contact you on or before 04 November 2020, we request you to bear with us in the interim.

You can also contact our Phone Banking Officers to know the status of your request by referring the above mentioned reference number.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

Shyma M

Officer - Customer Care

Dear Sir / madem,
I already canceled my card and paid all my balance amount...and you people sent me again bill of Rs 698... What is this happening? please let me know asap.

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I have standard chartered accountant, on my account there is an another instabuys is added with out my permission, they changing every month 4 to 5 thousend rupees. This is not fair, with out customers permission how the company will add these kind of rubbish things to their account. It's not acceptable. Need to take action on this

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Oct 27, 2020

Updated by Samudrala Ramu I have standard chartered account, on my account there is an another instabuys is added with out my permission, they changing every month 4 to 5 thousend rupees. This is not fair, with out customers permission how the company will add these kind of rubbish things to their account. It's not acceptable. Need to take action on this

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Daily receiving nearly 10 to 15 calls from their agents for no fault of mine and harrasssing us. This is causing lit of inconvenience and mental harrasment to us.

Aug 6, 2021

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2020

Standard Chartered Bank Customer Care's response We understand that you wish to get some information about your card account number. However, we also see that you have not mentioned your card number along with your query.

Without the account number, we would not be able to verify your account and therefore, won’t be able to answer your query. We request you to revert with your complete card number along with your query to our email address customer.[protected]@sc.com to enable us resolve your concerns.

We look forward to hear from you

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Address: Standard Chartered New Delhi

Hi team,
I was using Standard Chartered Credit card and later I decided to close it. I made all the due payment on time and registered my case with the customer care team to close it. It has been more than 2.5 months and still my card is active and bill is getting generated. The charges of card is getting added every month. Despite calling their team more than 4 times they have not closed it. So, I would request you to close the card asap.

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Iam holding a salary account with SCB no: [protected] in chennai past 3 years.Its a zero balance account but instead they are deducting Minimum balane non maintenance charges past 2 years, I ve escalated the issue many times but they are least bothered of anything. I want a full refund of the aforesaid charges so far deducted.

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Address: Pondicherry, India

I have recharged my prepaid mobile number from Standard Chartered Bank mobile app. I got debited the amount from my account also I received message from bank for the same. But recharge not yet complete

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Address: Andheri

Hello,

I have to pay additional interest twice because my ECS failed because of bank system, both time i was having sufficient balanace in my account, however due to some autofixdeposit facility they have activated on my account my ECS used to get fail, i have paid extra 700rs as an interest because of it, please find latest complaint details including previous one.

Auto Acknowledgement Ref No: 10/20/019251 (KMM34171796V56890L0KM)

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Hello,

I have my regular ecs scheduled for every 5th of month (43062rs), for oct month the ecs failed and when i inquired to hdfc limited, they told me that standard chartered bank rejected payment due to insufficient balance, however i was having 43100 rs in my account since 3rd oct, now i have to pay unnecessary interest of 342rs due this.

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Rav19871987

from Mumbai, Maharashtra

Jul 4, 2022

Aby update here

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Standard chartered credit card section official had sent message and also called me by offering pre-approved credit card of standard chartered bank. As soon as they collected my personal details, they replied that i am ineligible for credit card. Though they contacted me by offering preapproved credit card, they changed their words after they collected my personal details bcz they required only my personal information including aadhar, bank statement, salary slip of govt of india, etc

Standard Chartered Bank customer support has been notified about the posted complaint.

Oct 05, 2020

Updated by vijeesh keezhthara [protected] (Nayeem)

[protected]

Oct 05, 2020

Updated by vijeesh keezhthara Standard chartered credit card section official had sent message and also called me by offering pre-approved credit card of standard chartered bank. As soon as they collected my personal details, they replied that i am ineligible for credit card. Though they contacted me by offering preapproved credit card, they changed their words after they collected my personal details bcz they required only my personal information including aadhar, bank statement, salary slip of govt of india, etc. Contact number of the person who contacted me is Mr Nayeem [protected]

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Address: New Delhi

Hi,
I am putting this compaling in favour of my friend Mr Abhishek Kumar who had a credit card Number[protected] given in name of Swati singh and since without his knowledge a expenditure of Rs 50000 was made and due amount was put in his name.After that in around 2010 recovery agent collected Rs 10000/- for settlement for the due amount after which no statement and nothing were communicated with him and he had to reshift his house after 8 year in another city till which he received no due statement from standard chartered bank assuming that account is settled . After 10 years as there was need for the loan the bank told him that there is already due amount in his name and his credit report is not good enough to lend him loan. It is requested to suggest as during lock down his job got lost and he is in need of loan urgently.
[protected]@gmail.com

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Dear Sir,

I have not made any purchase with my standard chattered credit card previous balance was Rs, (-)15000, now bank has charged Rs, 8996 against trfd to [protected].

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I have purchased an mobile phone using standard chartered credit card last week i have payed my due and now it is showing some amount in the name of trdf amount. Like this they are charging many times and asking the customers to pay.

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Address: Bangalore

Home loan/bangalore/india
Name: marulasiddeshwara

I have requested a actual principal/interest certificate for last year for filing my taxes and the bank is taking more than 3 days

When i call back the customer service rep is suggesting that due to moratorium they failed to provide the same. When i further enquired and he agreed that is not the reason and will look into it

Also, for change of phone no, the team is asking me to visit the branch personally.. This is completely ridiculous, why can't this be enabled online banking/phone baking with proper verifications? All other banks does it

Aug 7, 2021

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

Standard Chartered Bank Customer Care's response Ref : 09/20/045963/SP/AST

Dear Sir / Madam,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 14 September 2020 addressed to Consumer Complaints.

At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.

We note that you have not mentioned your card account number. We regret to inform you that in absence of your account number we are unable to verify your account to enable us to resolve your concerns.

We request you to us at head.[protected]@sc.com with your complete account number along with your query from registered mail id to enable us resolve your concerns.

You can also manage your account easily wherever you are. Request for cheque book, change PIN, block and replace card and do much more, all within minutes using our self-help option by clicking the link
https://www.sc.com/in/bank-with-us/online-banking/help-and-services/

Please feel free to write to us at head.[protected]@sc.com and we shall be pleased to assist you.

Thank you for Banking with us and assuring you of our best services always.

Yours sincerely,

On behalf of Standard Chartered Bank

Lalitha
From the Office of Head Customer Service

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Third party vender for standard chartered bank - have customer data like pan number and even checking the credit history without getting the approval from the customer and informing the same to the customer.

Its a data breach, having personal data and checking credit history with customers approval

Email : bharath kumar mc
[protected]

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I made a mistake in uploading my selfie... Instead of my selfie i put my national id card there

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