Standard Chartered Bank Complaints & Reviews

Hello,

I am seriously frustrated with the behavior of Standard Chartered towards its customers. Here are the list of problems I've faced with SC. Well, I cannot put it in a sentence. so here are some bullet points for you:
Happy customer created account with SC in December 2015 and got his credit card in 2016
Unsatisfied customer (SC were not willing to increase credit limit) has requested for credit closure in 2017 Q1.
Unsatisfied customer was told that the credit card has been cancelled upon his request.
Then innocent customer didn't know that his credit score is being affected by SC credit card with late payments (never received statements or SMS communications), despite the card being closed until he started applying to PL loans (SC also rejects, problem being with SC) in 2018 Q1.
Confused customer again calls SC, they say the card was replaced, shipped and returned to them. Oh, here are few sub bullets points you must read it.
Shipped to Chennai address, while I was living in Bengaluru.
Card returned to SC bank.
Customer requested to ship to Bengaluru branch.
Customer had to put every effort possible to visit the branch to collect the card.
The card never arrived. Moreover, customer was not intimated in any way.
No requests were accepted for address change.
Angry customer calls back SC again in 2018 Q2, and were promised to cancel the card within a month.
Desperate customer tries to apply for loan again in 2019 Q1, where again SC also rejected his poor application.
The reason was the late payments in credit report to SC credit report which was surprisingly still active.
Frustrated customer now calls and mails SC teams and receives irresponsible responses asking for details the customer couldn't provide (Issue wasn't resolved).
Fed up customer raised a dispute through CIBIL TransUnion and decided to move on as it was 3 years ago, it wouldn't affect his credit by then.
Customer wanted to achieve his dreams with higher education in 2021, applied for education loan, credit report pulled, SC account still active with mis payments. Literally, My Dreams are being shattered. Standard chartered has been haunting me since 2017.
Standard chartered has been the downfall for my credit from the beginning foiling all the financial plans. It is my sincere request to immediately rectify the late payments and mark the card as closed, and MOST IMPORTANTLY REPORT THESE TO CIBIL. As this is ruining my career and life, i have no problem with approaching Consumer court and ask for a settlement.

Below are few details associated with my accounts for your analysis:
Customer Name : Charan Teja Eddala
Mobile : **********
Email : ********@live.com
A/c Number : ************

*Please do not ask baseless questions such as credit card numbers.

No thanks,
Charan Teja.

I received a mail from uk that she is decided to give me 2.5 million british pound for charity at the last stage of her life. Her advocate get my details and send me a certificate which is attached with this details. Now she is asking for my bank account and details. She said i will send u all money legally and will stand by me for any legal issues. She told me to send my details with request email to following address - to
Dr. Johnson raymond
The payment director,
Standard chartered bank london,
Wire transfer department.
Address: #.1, basinghall ave,
London ec2v 5dd, united kingdom
Bank e-mail: [protected]@accountant.com
Tel:[protected]
Fax:[protected]

So kindly clarify me is it a spam or real. Her name is mrs. Muna abu sulaymana and escrow sundry account #.[protected]

I recieved mail from calvin barry who is the head of international remittance department. He asked fee as 45k in indian rupees for the clearance certificate.

I just need to know is he is ur head of international remittance department.

I just need to know is there any certificate like that and if yes the fee is how much??

To,
The concerned officer,
Consumer care

Most urgent & top priority please.

My card no. [protected]
Name : suchita rani. F - delhi ncr.

In fact in the month of april 2014, i have paid my total o/s payment, and that time also requested to officer - customer care kindly send no - dues certificate and letter to cibil for no dues,

So far no action has...

Hi,

My service request is pending for more than 12 days to cancel my credit card.
Their numbers are not working & i am really struggling to get my card cancelled. Have written them emails several times.
Please note - all the payments are cleared & i also don't wish to use their reward points.
Regards

Dear sir
I am used standard chartered bank credit card. Last month my bill amount not paid in due date because of covid 19. This situation bank side debited interest and other tax charges. So please refund my amount. Government instructions is not any charge to members but you deduct my amount. So please refund my amount at the earliest.
My credit card no is :
[protected]
Name : mohanraj p

I have received mail from my bank that you have written off my amount 9262.00 against my credit card. For your kind information the payment was already done, i am sending you receipt of payment done. Please specify how can you report false cibil and also specify that your bank has reported cibil mentioning that amount is being waved off.
Payment receipts and false reporting clearly shows your wrong intentions.
Please sort the matter immediately and remove my name from this otherwise strict legal action will be taken against everyone from my side.
I am attaching payment receipts and details of cibil reported. After clear payment they reported cibil.

Trfd charged incorrectly although i made the payment of 72000. Well before the advance due date this is scam

Please note that your phone banking not operating by me while adding card no [protected]
I requiste to you associate this card personal loan acc. Ending with 1770 on which bank penalty huge so due to covid 19 period plz. Waive it.

Regards,

Ramesh maniyar

I am using standard chartered titanium credit card from last 1 year. I made a full payment of my last month credit card bill before the due date but still they charged interest which is reflected on my current statement. I want the false charges to be remove so that i can close this credit card.

I have been using standard chartered credit card from almost 6 years. I have always paid all the dues well on time.

Recently, i checked my cc statement and found out that the bank has imposed 767.08 inr as a4interest on 25th may 2020.

Also, there is amount of 138.07 inr charged as [protected]@18.00%.

I had already paid the minimum amount due mentioned on the statement. I believe if the customer is always paying all the dues on time and never had a history of non-payment then the bank should consider those facts. For any reason if the full payment is not made then the bank should talk to the customer and inform them before imposing any interest or penalty. I believe we maintain bank accounts with such banks keeping in mind that we will be given every priviledge and facility. If the bank can't even call once and inform the customers about something important then there is no point maintaining bank account with these private banks.

Sir dit not open my creadit card statement in my mail

I have been using standard chartered credit card for more than 7 years and was happy with the service untill last couple of months.
1. They shipped a new card (Digismart)
2. Although, continues charging late fees for landmark card (Xxx6576).

- customer care phone numbers published on stan chart website are throwing "invalid number" message. (If this is due to covid situation - they should have also stopped the...

I am facing issue while connecting to online banking portal. It is showing service inactive. Kindly look into this and resolve this asap.

I am using standard c c and also use emi on card..
I am paying using cred app for paying card amount from month of jan to apr

I always paid full amount..

In month of april showing 24+k cred app and i paid full amount via cred app after few days bank added a4 interest.. Which one wrong

Suppose that i paid minimum amount and emi balance why changes this amount..

I spoke customer care they are two times confirmed you are valuable customer will raised ticket and resolved within two days.. But till date not waive my amount.

Kindly do the needfull

Dear sir,

I have standard charted credit card and bank has been charged trfd charges without inform to me.

Please confirm why these charges has been applicable to me.

For security reason i have not disclosed my credit card details, i have also inform to standard charted bak for the same but i have not received any information.

Thanks & regards
Bhushan

A wrong late fee charges and interest has been levied on my standard chartered landmark credit card no ending with 9969 for not paying the full outstanding amount for the statement generated for the month of march, 2020.

I would like to let you know that, i have been regularly paying all my credit card dues before the due date as same can be confirmed by my credit payment history, and this time too, i had kept sufficient credit balance in my landmark credit card ending with 9969 to be transferred to my instabuys executive acc. No ending with 1548, but surprisingly the full billed amount has not been transferred to my instabuy account from my credit card balance as it was going always despite the availability of full amount. Hence, i have been levied with a late fees charges which i feel is not a fault from my side, its complete a deficiency in service from the bank side. The transactions details are given below.

Wrong transaction details are-
25/03/2020 a4interest inr 659.02 dr,
21/03/2020 a3late charges inr 500.00 dr,
21/03/2020 73igst @ 18.00% inr 90.00 dr,
24/04/2020 a4interest inr 196.05 dr

Several times i made complaint at customer. [protected]@sc.com (Ref no.[protected] dated 14/04/2020, 2nd ref no.[protected] dated 26/03/2020) about this late charges but they never considered my complaint and didn't review or reply to my complaint.


So taking this matter seriously, i request you to please look into complaints carefully, and review my application.

I would highly appreciate if you can help revert these charges and credit back the amount in my account, so that i could use my card more conveniently for my future usages. Otherwise i will believe that my concerns has neet been address with sincerity from your side, i will stop using this card for my all futute purposed or i will close this account permanently.

Looking forward for satisfactory response at earliest.

Thank you,
Ranjeet singh

One of the agent told me to submit documents for standard chartered credit card and confirmed me it would be life time free card, so i submitted needed documents.

But when i got verification call they told me charges and i told them not to proceed further but then also gthey processed my application and without my consent sent me pin for the credit card and applied charges..

Kindly assist me to get rid of this fraud and so far i haven't received any credit card as well.

Personal loan is taken my name: jahnavi kandakatla

Without asking customer they have opted my personal loan for moratorium in the name of covid 19 and we need to follow the bank to get out of moratorium. My personal loan is going to end in may 2020.

Can you please take strict action against bank how come they take decision with out consulting the customer...

I have paid all the statement billed balance on my standard chartered platinum credit card before due date. Still a4 interest is charged consecutively for 2 months.
In feb 2020 - 568 + 102 (Gst) rs/-
In march 2020 - 133 + 69 (Gst) rs/-
This is not only first time facing this problem. Always standard chartered levying illegal charges on customers like this which is not acceptable.