Standard Chartered Bank Complaints & Reviews

I made a transaction of rs10, 998 on 26th dec with my standard chartered bank credit card. By 23rd jan, i made a payment of rs7478 and was expecting a refund of the remaining amount of rs3520. The refund transaction was done on 26th dec but was credited to my account on 11th feb. My bill due was rs3, 520 and the due date was 18th feb. By 11th feb, all my outstanding amount was paid as the refund transaction was credited, however, the bank has still put a late payment charge of rs590 on my account and say that it is valid charge.
This is simply fooling and looting customers by not accepting refunds/credits as a payment method. They say that i should have made another payment of rs3520 to avoid late payment charges. This would mean having excess amount to be paid for my credit card transaction.
This is simply pathetic service by the bank. I tried to raise a complaint about this and every time i would be told that i will get an update in 48hours. And after every 48 hours, they would say they don’t have any updates on the complaint and would take a new complaint. After struggling with them for over 8-9 days, they finally rejected my complaint saying that this is how it will work and i will have to pay late payment charges. This bank is simple fooling people and taking away their hard earned money. I have closed my credit card account with them and would never want to deal with such a bank in future. Pathetic experience.

By mistake there i made a payment from my savings account in the standard chartered credit card[protected]xxxx. This card has been closed since a long time ago. Hence as a standard practice the money should have been returned back. However, the money never came back. I immediately wrote back to the consumer service. But they came back after a week and that too with no solution.

The customer service from sc is such a pain. Every-time i enquire the write something like this they write back something like the below:

"further to our earlier mail requesting for additional 3 days time to address your concerns, yet it requires additional time than anticipated, for a detailed investigation to address your concerns."

How bad can a customer service be?

We are regularly paying the charges on card, we have paid interest, tax and other charges on our card. But now standard chartered bank has levied the charge of trfd for rs10392.13, we are unable to under stand what type of charges they have levied on us. We request bank to waive off these charges, since we are regularly paying the card charges and we are regular customer of your bank.

A fraud transaction happened on my mothers credit card on 29th october with the details that some 2882 usd has been debited from the card amounting to rs. 2.13 lakhs.

The transaction happened at psp*dmarket.com gibralter same as the one with some other people i have read about in their complaints.

There was a message for the transaction and again there was a message that the card has been blocked.

The bank charged the card and sent the statement alongwith the charges.

We have been continuously sending mails to the bank and the same has been ignored by the bank. I have sent 12 reminders to the bank till now.

This is a pure fraud. How can unrelated people make similar transactions at a little known site

I would like to bring to your notice that as per discussion with mr poddar from 19 n. S. Road branch of kolkata on 12th dec, 2019 that the amount had been reversed in the account. This was also evident from the message that was received on my mobile phone on 11th dec, 2019 for the reversal.

The transaction as was detailed earlier as well was a fraud transaction done without any otp authorization and the card was blocked.

The collection department person told me that the amount was reversed back on 21st dec. However no communication whatsoever was provided to me in this regard. The message that i had received on 21st dec was for an overdue amount of rs. 800.

The transaction took place without a otp, from a location outside india, when the card was in india under lock and key.

I have sent mails to customer supper, card services head service and now nodal officer.

I have not yet received any reply from the first 3. I hope the nodal officer does something.

The bank needs to strengthen its system and not let the credit card details get stolen from thoer system rather than blaming the innocent customers for their mistake

Thanks & regards
Nitesh

I am kasiviswanthan m and holding a credit card ending with 4128 i made a transcation of 97000. After 2 days i am receiving a msg that i have been charged with 500 for over limit fee.

I had a emi running in my card and that they have transferred to my loan account and every month i am paying the emi to that loan acount.

I am not aware of the over limit fee and also i want to know how i can spend beyond my limit. How much can i spend beyond my credit limit nothing has been informed.

To my knowledge i thought i cannot spend beyond my limit.

Kindly request to look in it to it and get my over limit fee reversed

I get calls from shaha finlease saying that i had taken a credit card in 2001 from standard chartered bank whose pending amount is somewhere around 23 lakhs whereas i had hardly used any card but still these people from shah
Finlease call everyday and and give harassing commitments of cibil reports dues. Today i get a call wher the shah finlease executive says that i can settle your amount illegally by paying some amount to shah finlease and when i denied for that she is try to threat me by saying she will send a notice and your cicil will be ruined and all that.
It is very shaha finlease settle up everything with scb.
Shaha finlease threatning calls are increasing day by day.

I availed a personal loan from standard chartered in the year 2016 with 3 years of emi. As per my terms and conditions, i was given a benefit of last emi waiver. The same is stated in loan terms and conditions.

However, now i constantly receive calls from standard chartered for the last emi. On asking, why should i make the last emi, they said you defaulted on first emi and that's why benefit of last emi waiver is not available to you.

During the initial processing of the loan, standard chartered representatives provided me with wrong ecs form (Old format) which was denied by my bank and thus, first emi could not get processed on time. If a wrong ecs was provided to me and submitted to my bank by standard chartered, why the price of their own mistake has to be borne by a customer.

I was provided a wrong form by standard chartered and i was proactive enough to complain about it but no one heard or responded back to my complaints at that time.

I realize may be this is one of their tricks to exploit customers. First convert a prospective person in to client by offering last emi waiver and then provide wrong form to make it a default on first payment and eventually deny their obligations. I have shared multiple emails in 2016 with customer care but no one resolved my complaint back then. However, i have received an email from customer care stating ecs form was in old format, which to me clearly identifies the fault of standard chartered.

I urge the necessary body to intervene and stop this financial and mental harassment of mine by standard chartered bank. Not only, i would want to pursue this matter further with necessary authorities for my rightful last emi waiver but also file claim for the mental harassment caused by standard chartered. I have enclosed relevant emails snapshots for the reference.

I am ready to discuss or submit any further in this regard.

Victim of standard chartered fraud and harassment,

Gurpreet singh
Mobile - [protected]
Email: [protected]@yahoo.com

I had issued a credit card from standard chartered in 2001. ( Card no : *************** ) I had cleared all the payments and dues on the card at that time itself through cheque and also closed the account at that time itself. Now i am getting calls from Shah Finlease stating that i have a due balance of 23 Lakhs on the same credit account. It is also showing in Cibil report which is affecting my loan processes.And at that time after clearing all dues and closing the account I was told by the bank that i will get a closure letter/receipt through courier but did not get any till date.Now Shaha Finlease people are asking me for a closure letter from standard chartered bank. And they have also sent me an intimation letter of 23 Lakhs outstanding payment. Now 23 Lakhs is reflecting in my cibil report as outstanding.This seems to be a fraud. I have been calling your customer cares 8-10 times but not getting any response on the matter. And every time I call your customer care they ignore this issue just by saying we are not able to verify your account.I request you to look into this matter and investigate about this as soon as possible. Need a clearance on this issue soon for the cibil report. Hoping to get a response from you soon.

Solve this issue as soon as possible.

Thanks and regards.

On 20th sep 2019 (Bank stmt shows date of transaction as[protected] in the morning around 9 am when i came home after playing cricket i just checked my phone and saw many messages from standard chartered bank (Scb) related to otp for transactions at amazon pay on my credit card. On seeing so many messages i was surprised and understood something wrong has happened. I immediately checked the amazon app on my phone and saw various e-gift cards purchased and redeemed. I was surprised how this could have happened as my mobile was with me in the night. I checked my email account and to my surprise all otp messages were also sent on my email-id and were already read. At that time i came to know that scb also sends otp on email. I could sense that my email was hacked and
The fraud was done using the otps sent on mail and also ordering e-gift card on the same email-id.in all, eleven transactions were carried out amounting to rs.176150
(20000, 20000, 20000, 20000, 20000, 20000, 20000, 20000, 4750, 1900, 9500). I immediately called scb to block my card and also informed the bank of the fraud and unauthorized transactions. However i was told by the bank that as the merchant has not yet claimed the amount they cannot raise dispute. I waited for 2/3 days and again informed the bank and finally the dispute was raised giving following complaint numbers
[protected] [protected] [protected] [protected] i also enquired with scb as to whether i was required to raise a complaint with the cyber crime cell, i was told that it is upto me however, as i have raised a dispute, scb would be doing a detailed investigation and they would do all the required procedures. I was given a temporary credit for the said amount however i received letter dtd 8/10/2019 on around 18/10/2019 from scb mentioning that as the disputed transaction is a secured transaction the onus is on the customer and i will be debited for this amount. I got the
Invoice asking me to pay the said amount to which i replied on[protected]. Again i received a call from scb on[protected] mentioning that i should file a complaint with the cyber crime & i filed complaint with cyber cell on[protected].
Further to the above the below points should be considered :
1. I have reported the fraudulent activity carried out by hacking my email account on the same date i. E. 20th september 2019.
2. As requested by the bank i have raised a dispute on the same day as suggested by the bank.
3. As per rbi circular no: rbi/2017-18/15 dbr. No. Leg. Bc.78/09.07.005/2017-18. There is a zero liability of a customer i[censored]nauthorised transaction has happened due to 3rd party breach & the same is reported to bank within 3 working days.
4. The bank failed in raising any alarm when so many transaction took place & that to which exceeded my credit limit by around 35%. The bank
Should have notified me when the credit limit was breached & should not have allowed the fraud doers any transaction above the credit limit. My credit limit is 1, 40, 000/- already 12, 425/- were used by me so the balance limit was 127575/- still bank allowed transactions worth 1, 76, 150/- which is a negligence on banks part.
6. What is the point in bank sending sms after each payment as to report or call if you have not done this transaction if even after reporting the customer is only going to suffer.
7. Bank need to take or would be having insurance for such transactions while issuing credit card to all customers.
Bank is calling me daily for making the payment with interest... Please do the needful & try to resolve the issue.

Late charges and interest calculated on my credit card.

While i hade money in my sc bank account to pay the bill of credit card but i found thatsc bank account is blocked due to physical verification, and visited to noida branch to unblock my account by submitting the documents, the executive denied to accept rent agreement, electricity bill and aadhar card as poa. While i opened this account 2 year back by presenting these documents only, this was the reason on payment delay.

You guys comes to your knees while you need to achive your target for credit card or bank account, that time your executives said no more documents are required, any anything you can provide whatever rent agreement, bank statement, electricity bill of the house where living now. But at the time of verification you never accept those same documents why?

And one more thing i want to know what kind of blocking was on my sc bank account i was able to deposite (Cr) any amount in my account but i can not withdraw a single rupee with any mode of payment. If you are blocking any account due to any reason then block all type of transactions on the account so that user can understand.

So i request you to review again to reverse the charges on my credit card and close the card permanently.

Very disappointed and frustated, inconvinient. I suffured too much due to this only, in last two months.

Thanks & regards,

Neelkant singh
[protected]

Hi,

This is thangavelu i am applied dec-04-2019 but still i have not credited amount to my account daily 5to6 times calling that executive girl said everything done please wait approval also done but didn't received any single sms on this loan but she is saying it will credit soon but completely 1month done. Still not credited. Finally one sms 03-jan-2020 came your loan approved after i sent sms yes i am applied loan then called her she said today eod it will credit but also not credited next day i called that executive she said today eod but not credited next two after i am calling that executive asking status she said i will not credit your amount you compliment any i will take care like this very very bad experience of your bank more than 1mnth followed finally your executive my image spoiled cheated me completly actually i am applied my family emergency everything i told her. Please take action that executive. [protected].
(After read this mail please call me if not received calls i will go to the next level escalation)
3 times customer care compliance raised but not taking care of customer voice
Topup loan route behavior executive ([protected], [protected])
Regards
Thangavelu. M
[protected]

This is to inform you that a fraudulent transaction for an amount of INR 2, 42, 112.21 on my Credit Card No - xxxxxxx6793 on 04/11/2019 at PSP*dmarket.com Gibraltar GI. I would like to inform you that this is an unauthorized transaction and was not done by me by any means.

I have called your Customer Care No. and raised dispute Complaint No.[protected] with yourselves.

Below is the sequence of events as to what exactly happened.

When I woke up in the morning of 05/11/2019 Tuesday at around 07:00 AM in my house, I saw a few fraudulent transaction SMS on my mobile from the bank which were done in USD total amounting to INR 2, 19, 235.56 on my Standard Chartered Manhattan Credit Card No. [protected].
I immediately called Standard Chartered Customer Care no:[protected] and informed them of the fraudulent transactions done, however they told me that since it takes around 48 hours for the Merchant to claim the amount, you need to call the Bank after 48 hours. I immediately checked Standard Chartered Internet Banking and Mobile Banking app but the same was not reflecting any transaction and messages were coming that the server is temporarily down, please try after some time.
I went to the Bank personally and submitted the dispute form for above amount. I also sent the dispute form to the registered mail id with the bank card.[protected]@sc.com, customer.[protected]@sc.com, head.[protected]@sc.com and nodal.[protected]@sc.com.
Next day on 06/11/2019 after returning from my office, when I checked actual amount debited was INR 2, 42, 112.21 on my Standard Chartered Manhattan Credit Card No. [protected]. So this time I called Standard Chartered Customer Care no:[protected] and got Complain no.[protected] from them. Today on 07/11/2019, I have again re forwarded Standard Chartered Bank Dispute Form for amount of INR 2, 42, 112.21 to the registered mail id with the bank card.[protected]@sc.com, customer.[protected]@sc.com, head.[protected]@sc.com and nodal.[protected]@sc.com.

Below is the List of SMS i received in the morning. These are all in USD

VM-FROMSC

11-5 Tuesday 04:41

MSE-234108 is your one time password (OTP) for transaction o[censored]SD 195.81 at PSP*dmarket.com on your Credit Card ending 6793.Valid till 04:48 AM IST - StanChart.

Favorites

StanChart: Today a transaction of INR219235.56 was charged to your card 6793 at PSP*dmarket.. SMS 1 if you made the transaction; SMS 2 if you did not to [protected].

Favorites Delete

Dear Client, we have tried calling you. Your Standard Chartered card ending (6793) has been temporarily blocked due to security reasons. Please call 66014444/39404444 for assistance.

CAY-303483 is your one time password (OTP) for transaction o[censored]SD 3, 088.24 at PSP*dmarket.com on your Credit Card ending 6793.Valid till 04:37 AM IST - StanChart.

Favorites Delete

QDP-600276 is your one time password (OTP) for transaction o[censored]SD 3, 088.24 at PSP*dmarket.com on your Credit Card ending 6793.Valid till 04:40 AM IST - StanChart.

StanChart: We appreciate an urgent response to verify your transaction. SMS 1 if you made the transaction; SMS 2 if you did not to [protected].

Favorites Delete

StanChart: For your account security, please respond urgently to verify your transaction. SMS 1 if you made the transaction; SMS 2 if you did not to [protected].

Thank you for using StanChart Card No XX6793 on 05/11/19 for USD 1.16. Call [protected] if you have not done this transaction.

Favorites Delete

Thank you for using StanChart Card No XX6793 on 05/11/19 for USD 1.95. Call [protected] if you have not done this transaction.

Thank you for using StanChart Card No XX6793 on 05/11/19 for USD 3088.24. Call [protected] if you have not done this transaction.

Thank you for using StanChart Card No XX6793 on 05/11/19 for USD 1.94. Call [protected] if you have not done this transaction.

Thank you for using StanChart Card No XX6793 on 05/11/19 for USD 195.81. Call [protected] if you have not done this transaction.

Now I would like to express following discrepancies in the same-

1. OTP received by me were Alphanumeric in nature which is not possible as we always receive the numeric characters only.
2. All the OTP's involve USD amount which are amounting to $1.95, 1.94, 1.16, etc which is a clear indication that firstly hacker tried to do transaction using small amounts so that they will come to know whether the card is working or not. Once the hacker knew that the transactions are happening on the card, he performed larger transactions.
3. The OTP's received were for more than around 5-6 transactions but only two amount totalling upto INR 2, 42, 112.21 are only appearing in the statement.
4. The hacker not only fully utilised the full credit limit but also used the buffer limit available with the card.
5. The merchant named is PSP*dmarket.com Gibraltar GI which is domiciled outside of India.

I would further like to inform you that this card was in my possession at the time fraudulent transaction happened and was not done by me.

Therefore in view of the same, I request you to please resolve the same as soon as possible.

Dear sir/madam,
This is to inform you that i am an distressed customer of standard chartered bank manhattan platinum credit card.
I had a year back requested the bank to cancel my credit card as i had misplace the same, at that time they said that they would wave of the renewal charges as a preferred customer, but i was not aware of this and they have continued to charge me the card renewal charges for the current year 880/-. Which i have received by a message about a week back, i have told them on 26th december 2019, that i am objecting to this and requested to wave of the charges and to cancel and block my card, & said one of their managers will call me to discuss this issue in three working days. But i have not received the call. Today they have sent a message again today 31 december 2019 of rs.1815.30, saying they cannot wave of the charges
Request you to kindly help on resolving this issue
Yours faithfully,
Paul dominick g a

From several months i have been charging a4 interest even the minimum amount is paid before the due date.. So many extra charges are applying for me.. And the refund amount due to bus cancellation is also not reflected in my account even after 2 months they told me it will be in your next month statement but nothing happened in my statement and my refund amount is reflected in the statement

Hi,

My name is surojit roy, i had a personal loan in standard bank. Now in my cibil loan remaining balance showing 0 (Zero), but showing written off.
Due to above my cibil getting down day by day & i got so many rejections for loan from other banks.
I have tried to contact them but they not responding.
So, kindly arrange to provide noc on urgent basis.

Regards,
Surojit roy
Pl no: 49446827
Mob: [protected]

Requesting to solve our dispute with standard chartered bank at the earliest

The sanction letter dated 05th august, 2004 the said loan was repayable in 192 equated monthly installments to the bank against the home loan (A/c no[protected] amount of rs. 11, 00, 000/- (Rupees eleven lakhs only) sanctioned by the bank where i have already paid all 192 installments i. E around twenty three lakhs (23, 00, 000/-) and as on date still the bank is showing outstanding balance of inr 7, 63, 820.91 and nor the bank is replying when i have written them nos of e - mails to answer me back but haven't got non of the reply by their end. And only keeps on demanding the money by recovery department every time they tell me that they can charge interest rate as per their choice i. E any amount charges as per rbi's rules, rbi has given in writing to the bank, that bank can charge any rate of interest as per their choice even after sending repeated mails to the bank there is no reply by their end. Please help me with the same. Thanking you in anticipation
Your sincerely,
Dinesh shashikant sanghavi
[protected]

I had opened a demat account with standard chartered depository services with their branch at vasantlok, newdelhimore than 15 years ago. At the time of opening the demat account, the annual charges were inr 500. Subsequently, the account was transferred by the depository to standard chartered securities with their branch office at deen dayal upadhya marg, new delhi which was quite far from my residence. I visited scc office at deen dayal upadhya marg on 30th nov. 2017 to update my kyc details, change of address and change of bank document when i was shocked to be told that i had to pay outstanding account maintenance charges amounting to more than rs 9000 for a period of 2 years before submission of kyc documents etc. I found the amount exhorbitant for the only security with them was idbi bonds for an amount of inr 20000 only. However, i paid the amount by a cheque and submitted the documents for kyc, change of address and change of bank mandate. The documents submitted which were duly vetted by the dealing official were returned to me by post with flimsy rejection remarks that osv and ipv details of 2nd & 3rd holder were missing and occupation details of 2nd holder were not mentioned. Early this year, i was informed that the account is being transferred to standard chartered bank. Being dissatisfied by their service, i now wish to close the account/ transfer it to another depository. However, i am told that before closure/transfer, i have to pay another rs 9000 for the years 2018& 2019. I find their maintenance charges of rs 4500per annum for securities amounting to rs 20000 only highly arbitrary & exorbitant especially when there have been no transactions in the account.

I'm archana tiwarkar want to apply my pf of standard chartered fianace ltd priously i know they where to be apply but now that office shifted to some where else i'm working in the year 2007-08 so it's long time go head so please help mi with this
I'm working in credit card department as tell calling executive after that i'm get better opportunity than switch from standard chartered finance ltd

Please help me to apply my pf

Hello,
Date:18 september 2019
Complain id=kmm31429176v66439l0km
Call date=14oct2019
Description:from bank customer care they told me that whenever you buy things from credit card the annual fee would be refunded. But they now telling that its not possible. I have call recorded on that with me.
Before that also they have told me same things you can check with there database with such recording. Now they telling 90, 000 if you spend than it will be refunded. But they have not inform me or they have not sent me any mail regarding such thing. Even when i have raised complain the issue will be sorted out with in 90 days, such a long days.
I have attached recording for the same.
Other recording is with me also then where they told (If you buy anything refund will be done) which is not with me right now.
If you ask them they also have recording with them previous two recording.
Please do needful things.
I want justice.

Hi

I raised a late fee waiver request on 2nd december 2019, ref no: in[protected]s67044. I was promised a call back within 2-3 days which never happened.
I called them again after a week, on 9th december 2019. They kept on hold saying they would arrange a callback. On further insisting, they asked me to wait. I was kept on hold for 22 mins and then they disconnected my calls.

Highly untrained & unprofessional staff!

I went to their branch also mi road, jaipur.
No-help.

Please don't get their credit cards.