Standard Chartered Bank Complaints & Reviews

All of a sudden they created an Instabuys card account without my consent and started showing the transaction in both accounts.I had converted an amount in 3 EMIs andstarted getting Lae charges+additional interest charges despite of ontime payment.Moreover the funniest part is (a) you can't pay EMI using the Instabuys card number though are mentioning and refering to this account all the time (b) they expect you to call them after payment and intimate them that with your due permission they can transfer the amount from primary card account to Instabuys account.What a policy to iiritate customer.I had to pay the outstanding amount for 2nd EMI otherwise they will again impose the same late charges and addl interest.However the same story happened this time also.Payment is lying in my primary card account and the amount is still showing as due.I want justice and also the additional charges what they have imposed on me in unethical manner.I have already fed up with writing to them[customer care, Head-customer care and Country Retail Head] also.But all in vein.They are blackmailing the customers in this way.

I am holding credit card of standard charted bank from last 3 years.
From last six months i have observed that they are not sending me card statement or sms for payment due details.
Then once due date is over i get a call from scb for due payment which i immediately pays whatever minimum amount is communicated with me.
I have called their call center to check on sms and email service where i come to know they have stopped all services.
I requested them to start those and they have agreed to start intimation services but till date it is not started.

Dear sir,

Reference to credit card ending 2751.
This is to inform that i have paid rs. 32923/-
On 25th october, 2019 against my payment due 30.10.2019. Cheque clear through clearing on 31.10.2019 from my account, state bànk of india. Complaint was lodged in 2.11.19.
I have surprise to see the interest and late fee charges in the november 2019 statement.
May i know the reason for the above charges
I have talked to call centre in this regard but they are helpless and not able to give appropriate reply.

I request you to check the same and revert back the above charges.

Best wishes.
Vishwadeep lakhtakia
[protected]

Respected Sir,

I got a whatsapp call from one person name called Ajay on 02/09/2019 spoke to me that, he will help me on assisting online dating service registration. He said the registration service took only Rs 25/-. He also asked me to share my Credit card Details like card number, ccv, expired date etc. He asked me to install an app called mightytext app which I will get member details on the app. once I installed mightytext app, i got message notification as activated. The next moment of seconds I got SMS message as Rs 40, 000(Yesbank credit card) and Rs 20, 000(Standard charted Credit Card) were swiped without giving the OTP of the Both the transations. When I tried to reach the person Ajay he was not reachable. Immediately I uninstalled the mightytext app. After that I called both the customer care number and requested to block my cards. I have registered online Police compliant no# BAO19081104 on 02/09/2019. I Request you please help me to revert back the unauthorized transaction amount of Rs 60000.

Today 25, 000 inr was deducted from my savings salary account and it was through wish.com usa.. I don't recognise this charge + there was no otp msg or email alert for this transaction.. Not sure how i can trust this bank again.. I filed a complaint and marked the charge as fraud via call and they asked me to wait until 5 nov 2019..
Upon calling i asked the lady over the call to check how this charge was done and she did not had any idea.. Its an online purchase so why there was no otp asked.. I'll be filing a case regarding this as well in the court.

I am staying in bangalore i have used my standard chartered credit card on aug 23rd in bangalore 2.20 after 10 mins later i have received message regarding transaction done in us for 72 dollars used my credit card i have reported the same to bank and blocked my card. But bank is asking to repay the amount.
Please check the transactions attached.

On 19th oct 2019 i made payment of rs 5540.00 to the card account through standard chartered by online banking. Standard chartered bank says they have not received the payment yet. Can you confirm the receipt of money and paid to std charted bank. I forgot my reference number. My registered mobile number is [protected]. Please suggest as soon as possible.
Thanks

Hi,

Address change request:

I have submitted a voter card document which i requested to add in my profile but the same is not acceptable for address change.
So again i tried with passport proof it’s accepted for add in to my profile but not accepted for the address change request.
Every time i got rejection message which is your proof document is not valid.

Reason for address change is, i just moved to my permanent address, so i need to update the residential and permanent address to be same.

Note: i have resubmitted the request with voter card and passport kindly please change my residentially address and permanent address are same.

I had a Credit Card a long while ago, which had been closed 10 years back(Can't remember the exact date). Unfortunately, I have noticed that every month Rs.150 being deducted though the credit card is already disclosed!

Kindly assist and help in providing the exact details and current status why Rs.150 being due every month?

My credit card number is [protected]

This is in reference to my last transaction regarding flight booking at agoda. My basic question to rbi - we are living in an era of online banking and the main focus nowadays is authenticity of the transaction, i. E. Otp generation in order to confirm that the transaction isn’t fraudulent, then how can the life cycle of a financial transaction be completed without an otp being generated? In this era of digital banking how is rbi/government entities (Ministry of it) allowing apps/websites to run transactions without having 3d security concept in place, i. E. Allowing transactions to flow free once the card details are mentioned. This means that for example one loses their debit/credit card, so till the time the person informs the bank regarding the loss, financial transactions can be carried out for any amount at such websites, since there is no cyber security in place for it. These kind of websites should be blocked/ shouldn’t be operational until they ply with the norms of rbi/government of india. I believe this is the basic duty of ministry of it, to restrict the usage of these websites/apps which don’t meet the minimum requirements of cyber security.

Last night post this transaction, i had been trying to get in touch with standard chartered team - i had to wait on the customer care number for more than 30 mins, but couldn’t get through any customer agent. Later after approximately an hour natarajan & somashekhar called from the bank and i asked the same question to them however they didn’t have a convincing answer to my query and are just trying to get off the basic duty of the bank stating that we can’t cancel or revert this transaction right away and you need to get in touch with the merchant. Another basic question – will a merchant revert any transaction which has been credited to their account. The answer is no and they in turn are wanting the bank to help me with this transaction.

I am highly disappointed with the poor customer service from standard chartered because of which i am raising this complaint with rbi to look into my plea of returning the money to my account asap and ensuring that proper cyber security needs to be in place for all the apps and websites that are running for the citizens of india, such that they aren’t cheated/ face any fraud like i am facing.

A] as per scb's statement dated 20/06/19 rs. 72, 359.26 was payable by 08/07/19.
Cheque of rs. 72, 359.26 was deposited in scb branch on 08/07/19 ie. Within the due date.
Despite this interest of rs. 6, 257.66 plus 18% gst rs. 563.19 + rs. 563.19 was levied on 20/07/19.
Scb has to reverse this incorrect charge of rs. 7, 384.04

B] as per scb's statement dated 21/07/19 rs. 1, 15, 242.90 was payable by 08/07/19.
Rs. 1, 15, 242.90 was transferred via neft on 07/08/19 ie. Within the due date.
Despite this interest of rs. 2, 164.22 plus 18% gst rs. 194.78 + rs. 194.78 was levied on 20/08/19.
Scb has to reverse this incorrect charge of rs. 2, 553.78

The total amount to be reversed is rs. 9, 937.82 [rs. 7, 384.04 + rs. 2, 553.78]

Sir,
With reference to wrong billing to the tune of rs 9176, 61 as interest +gst+sgst since april 2019, i wish to submit the following:
The bank has acknowledged the wrong billing and the dispute.
Further they are not ready to review my case since april 2019.

I humbly request you to kindly review my case since april 2019. If i am at fault then no issue, but bank representative told me that it is your fault as to why you did not raise the issue timely. That was my mistake i had already agreed to.
Secondly ineed reversal for rs 9176, 61 subject to payment of my september fill amounting to rs 46696, 73 in full which contains gst and sgst.
I have submitted all the required document to the bank for review of my case.
I humbly request you to kindly raise the issue with the bank so that the bank settles the dispute
If required i will provide the documents to you as well
U p singh
Mob [protected]

Mail from anne jobe on 14th june 2019 [protected]@gmail.com
I transferred 50000, 37800 inr, now demand 4500 gbp
I am a very poor man
Was i trapped can i get my money back i have all details.

Please help me.
🙏🙏🙏😍

Account name: baba jobe joof
Amount: 6.7 million usd
Next of kin: kumba jobe
Account number:[protected]
Swift code: scblgb2lxxx

The over-limit charges are to be charged only when the purchase has crossed the limit. The purchases were within the limit but due to interest and other charges the total outstanding becomes more than the limit. Please note the purchase was within a limit only, why the over-limit charges will be added just because of additional charges.
The over-limit charges are to be added once in a bill but i have seen, they have charged twice in a single bill as over-limit charges.
Really unsatisfied with standard chartered credit card. The worst card ever have seen. I also use other cards but they are quite supportive.
Scb credit card is the worst.

Hi

This is not acceptable as this illegal transaction was done in month of july and it is more than 40 days and still i have not received positive response and for your kind information i have not provided pin to anyone and how can u say that to customer that i have provided to pin to someone else so please do verification asap otherwise i will move to higher authority and will switch to other bank.

Thanks
Diksha

I had taken a car loan in june 2002 which was fully paid as per bank terms.
I have still not received an noc n form no:35 from standard chartered bank inspite of repeated requests.
In your branch (Standard chartered bank, ground floor 'gukulesh' r. C dutt road, alkapuri, vadodara:390 007, gujarat is still not finding the records and statements of my car loan.
My car is still hypothecated to standard chartered bank and registration validity got expired after 15 year's in 2017 but i did not received my noc n form no:35 yet.
New traffic rules is applicable 15 oct 2019 in gujarat.
Please i am writing this in hope of someone would reach out for my issue.

Car detailes
Car name: santro lp (1.1)
Engine no: g4hd2b06780
Chassis no: malaa51hr2m229040
Owner name: dinesh b. Joshi
Registranation date: 13/06/2002
Rc vaild till: 12/06/2017

Hi,

I did a transaction on 31st of august 2019 of worth rs 15000. The money got deducted from my account, however the receiver didn't receive the money. The receiver bank denies any such transaction.

Since the transaction was done through the phonepe app, i contacted the phonepe support but to no help as they say it is successful from them and i need to check with scb in order to get my money back.
br...

I have a limit of 50000 on my credit card and my current balance is 41k + 3k on emi, but then my available credit is 0. My last month statement is 15+3k and my current month is on-going.

I have scheduled payment of 18k for my statement already well within the time.
But scb charges me 500/- + 90/-tax for 2 days.

For what reason has this been done. Helpline is stupid and wont explain it to me. Besides for any reason, i should have been intimated about my transactions and declined.

My account has been put to hold since last 5 months & i have provided all the necessary documents. The home branch manager confirmed that the documents are sufficient but it has been 5 months of followups. & i have bounced all my cheques.
Kindly hear out from me.

1) my account/s has not been put on hold now but it has been on hold since last 5 months.

2) kyc documents has neither been asked now nor did...

The company i joined asked me to open account in standard chartered, after i left the company i see my balance in negative, and i was told that this account with work with zero balance.
And i didn't even transactioned any amount from the account. Also who an account goes in negative balance. I feel this is a mistake and can be resolved easily, please look after it.
Need help!...