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Standard Chartered Bank Complaints & Reviews

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Updated: Feb 13, 2026
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Standard Chartered Bank reviews & complaints page 6

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S
sjyo
Apr 21, 2022
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Hi,
I had been charged around Rs 6700 as TRFD from my credit card on April 12 2022. I tried multiple times calling customer care but there is not option to talk and explain the issue. I would need to know the reason for these extra charges and the way to get my money back .
Can someone please help me out with this.
May 31, 2022
Complaint marked as Resolved 
Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2022
Standard Chartered Bank Customer Care's response
Ref : 04/22/086192

Dear Customer,

We refer to your concerns shared at https://www.consumercomplaints.in/ on 25 April 2022 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience everytime.

In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.

Thanks and Regards,

Standard Chartered Bank
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    Feroz Mohd
    Apr 12, 2022
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    I have received statement of 967.08 from instabuy standard chartered Bank card.. I don't have instabuy card please look into this
    Standard Chartered Bank customer support has been notified about the posted complaint.
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      Kante
      Apr 3, 2022
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      I completed a transaction yesterday i am waiting for the machine to give cash they accidently took up the light while my ATM card is inside the machine at daura keystone katsina nigeria
      Please reverse me my 9000 naira
      I never collect it and you devited it Since yesterday
      Please I am begging you I am a student right now
      Standard Chartered Bank customer support has been notified about the posted complaint.
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        K
        Kante
        Apr 3, 2022
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        The problem is I concluded the transaction waiting for the cash, they accidentally took up the light while my ATM card is inside the machine they no give the and I loose my ATM card because they will no agree to give it back to me
        I hope you will reverse my money to my account
        Reverse me my 9000 naira please I never collect it
        Standard Chartered Bank customer support has been notified about the posted complaint.
        Please help me and reverse me my 9000 I am a student
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          Kante
          Apr 3, 2022
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          I did transactions yesterday
          1, I transferred 19000 from access Bank to standard charted bank but I didn't see alert yet
          2, I go and withdrawn 10000 first using ATM card I didn't see alert yet also
          3, this Is where I am complaint is
          I withdrawn 9000 again using ATM card at the same bank I concluded the transaction waiting for the cash they accidentally took up the light while my ATM card is in side the ATM machine up to now I can not access My Bank account
          I hope you will reverse my money
          Thank you
          Standard Chartered Bank customer support has been notified about the posted complaint.
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            S
            Sobita Chakraborty
            Mar 28, 2022
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            Address: Bangalore ( Magestic)

            As I travelled from different state ( north india) to Karnataka it's obvious I don't know kanada, I didnt know when the conductor came and ask my side people for ticket, i want to give the ticket fare at that time he said wait, later again I was giving the ticket he started shouting like you ce one stop and didn't cut the ticket and at that time when I ask to speak in English or Hindi he started shouting in kanada and abusing . BMTC this kind of service is not accepted, they doesn't know also how to behave with people, i didn't get only what's the matter is he started shouting, atleast if he doesn't know any other language that his fault also, being a conductor, he tell any one explain any one know or atleast he can try to speak rather misbehaving with a women, harrassing and discremenating the language
            Standard Chartered Bank customer support has been notified about the posted complaint.
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              Winter Sun
              Mar 23, 2022
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              Dear Sir, Myself Souvik Sardar From kolkata 700150. Today I was traveling From city Centre Durgapur to Karunamoyee. The Bus Number is : WB39B6921. When I asked for my Stopes. The Conductor say's are u mad. Are You Travel First in your Life. This kind of Attitude Behaviour I don't accept from a Government Travel Service. Please Look into this matter with very Seriously. In future This Man will be face very Danger Situation. If he say same things in front of Very Rude person. I am very gentle and I Absorb his Insult but Every Body Cant. Please Look In to this matter. Otherwise I will do Legal Step.
              Standard Chartered Bank customer support has been notified about the posted complaint.
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                J
                jagan.m12013
                Mar 22, 2022
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                Resolved

                Hi Team,

                Account No : [protected]
                Register Mobile No : [protected]
                Register Mail Id: marrapu.[protected]@gmail.com

                I have sent a couple of mails to customer care and no reply from them. I am not able to any transaction on my savings account. So kindly activate/unblock my frozen savings account as soon as possible.

                Kindly do the needful activate my account.

                Please resolve this issue ASAP.

                Thank you & Regards,
                Jagan Mohana
                May 3, 2022
                Complaint marked as Resolved 
                Standard Chartered Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 01, 2022
                Standard Chartered Bank Customer Care's response
                Customer query has been addressed and responded to his registered email address
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                  J
                  jagan.m12013
                  Mar 22, 2022
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                  Account unblock

                  Hi Team,

                  I have sent a couple of mails to customer care and no reply from them. I am not able to any transaction on my savings account. So kindly activate/unblock my frozen savings account as soon as possible.

                  Kindly do the needful activate my account.

                  Please resolve this issue ASAP.

                  Thank you & Regards,
                  Jagan Mohana...
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                  R
                  Ravi Mul
                  from Mumbai, Maharashtra
                  Feb 14, 2022
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                  Resolved

                  Afterr logging this complaint[protected] on 14/10/2021, it has taken you over a month to respond again asking for the same Document which I have already mailed to SCB!!!
                  To reiterate:
                  1) Through SMS on 12th.September SCB for reasons best known to them declined my transaction at CCI Hotel for Crowne Plaza Hotel, Dubai for $ 640.71 for booking of the Hotel in October & blocked my Card (I have sent these SMS screenshots)
                  2) Because SCB declined, I booked the room through my Amex Card & paid at the Crowne Plaza in October when I checked out ( I sent the screenshot of the SMS) & also enclosied the Card Statement of Amex too (payment of Dhs.1896.12 to Hotel Crowne Plaza)
                  I cannot understand (a) SCB declined my transaction, so I paid from another card, so why are they charging me? If they had not declined & blocked my card I had no reason to use my other card!!
                  (b) Why are they taking so long to resolve the issue ( nearly6 months now) & not reversing this transaction, not only that, but they are charging me interest for delayed payment, for something which is their fault!!!.
                  May 7, 2022
                  Complaint marked as Resolved 
                  Standard Chartered Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 01, 2022
                  Standard Chartered Bank Customer Care's response
                  Customer Query has been addressed and responded to his registered email address.
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                    K
                    kavi1tha
                    Feb 10, 2022
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                    Hi Team,
                    We have paid their overdue amount 10+years ago in their MGRoad Branch, Bangalore.
                    However, we are receiving umpteen number of calls from the recovery agents continuously and threatening us.
                    We have already paid, and now worried about their behavior.

                    We are extremely under stress, since they are calling and threatening my son, my late father and the other family members.

                    Please help and assist us.

                    Thank you.
                    Standard Chartered Bank customer support has been notified about the posted complaint.
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                      G
                      gnbose
                      Jan 25, 2022
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                      Address: Koramangala, Bangalore

                      I have taken a personal loan from SCB, while processing the documents/agreements they have written some thing and took my signatures, later they strike off some info and updated as their own without my presences

                      I was told that I will get a 2% cash back for paying my EMIs of Personal loan from SCB savings account, and the savings account offered will be a zero balance and linked to my PL
                      after few months they started deducting ~600 + GST by saying not maintaining minimum account balance! when I approach the loan processing team they told it will be returned and she told she need at least a month time after wards there is no response from her, then I started maintaining some balance as possible as I can to escape from auto deductions - how ever over all my tenure, the charges collected was accumulated to 5000 :(

                      now my PL has come to an end, and when I approach the bank for cash back, now they say there is no cash back on my PL, and asked me to verify documentation - was surprised to see the document was manipulated, it was strike off and updated as 'NA'

                      I intentionally skip my last EMI, with a view bank team will engage to discuss and close the issues, however its been ~3 months, no resolution and I have to spend so many hours explaining the issue every time a new person on phone banking
                      May 12, 2022
                      Complaint marked as Resolved 
                      Standard Chartered Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 01, 2022
                      Standard Chartered Bank Customer Care's response
                      Ref : 01/22/076126/SP/AST
                       
                      Dear Valued Client
                       
                      We refer to your concerns shared at https://www.consumercomplaints.in/ on 25 January 2022 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience everytime.
                       
                      In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.
                       
                      Thanks and Regards,
                       
                      Standard Chartered Bank
                      Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website.
                       
                      You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001 or reach our Phone Banking executives at https://www.sc.com/in/ways-to-bank/inperson-phone.html
                       
                      For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.html
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                        K
                        Kumar292
                        Jan 8, 2022
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                        Resolved

                        Fraudulent transaction complaint with SC credit card on 16th April 2020

                        On 16.04.2020 four transactions were attempted in my credit card at about 3.24 P.M. Of which the following transaction went through without my knowledge. Other three transactions were declined by my Banker but they approved one transaction mentioned below wrongly.
                        Transaction Date Merchant Name Amount
                        16/04/2020 REGALO GIFTCARD ENTERPR VAS 45, 000.00
                        While i am staying in Bangalore the IP transaction shared by bank points...
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                        S
                        Sztym
                        from Kanpur, Uttar Pradesh
                        Dec 22, 2021
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                        Address: Kanpur

                        Respected sir/mam
                        Standard chartered bank used my data with out my permission . It's open current account and use self credit card . I see credit score then show it can not believe it this my account [protected]
                        Please 🙏🙏🙏🙏 help me
                        Feb 4, 2022
                        Complaint marked as Resolved 
                        Standard Chartered Bank customer support has been notified about the posted complaint.
                        Dec 22, 2021
                        Updated by Sztym
                        Please 🙏🙏🙏 help me sir many many miss use my account data
                        Verified Support
                        Jan 04, 2022
                        Standard Chartered Bank Customer Care's response
                        Dear Customer,

                        We refer to your concerns shared at https://www.consumercomplaints.in/ on 22 December 2021 regarding current account and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time.

                        In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.

                        Thanks and Regards,
                        Standard Chartered Bank
                        https://www.consumercomplaints.in/standard-chartered-bank-credit-card-shah-finle...
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                          jagan.m12013
                          Dec 15, 2021
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                          Bank Account Frozen

                          Hi Team,

                          I have used 4 years back as my salary account as Standard Charted Bank and since 3 years i have not used. Now i am planning to use my account. So that i have raised requested to bank twice (4 Dec 2021 and 7th Dec 2021) and they not resolve my issue till now. In my account have funds but couldn't able to transfer or any other transactions.

                          Please concern my issue on priority basis.

                          These...
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                          S
                          from Bhubaneswar, Odisha
                          Dec 11, 2021
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                          I am Sujit Dasmohapatra was working with standard chartered finance limited emp no 6057 .date of joining 16 / 09 / 2004 .date of leaving organisation 9ct 2006 .pf account no MH /47242/5761 .I have already sent my pf claim details via registered post with Ad .didn't recieve the Ad acceptance nor pf amount .it's almost 2 months now . Please help and revert .My email id is sujit.[protected]@gmail.com. 0hone number [protected]
                          Standard Chartered Bank customer support has been notified about the posted complaint.
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                            Sunil Ramesh
                            from Bengaluru, Karnataka
                            Dec 10, 2021
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                            Penalty for not maintaining minimum balance

                            Address: MG Road Branch

                            Dear Sir/Madam,
                            Account no. [protected]
                            Phone no. [protected]
                            Please contact on [protected]

                            I had opened the bank account in the year 2011 and it was salary account. I was not actively using the said bank account regularly. Till, 2020, there was no deduction or penalty for not maintaining minimum balance. In the year 2021, i got deposited some amount from which bank has deducted almost Rs.4, 000/- as penalty....
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                            KYamini
                            from New Delhi, Delhi
                            Dec 9, 2021
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                            I want to pay off my credit card and is looking for late fee waivers. I have been five run around by standard charted since 28th November every time I called them they said the request for cal back has taken and no cal back received from escalations till date. On top their collections team is so disrespectful all they care about the money and pay no attention to the consumer
                            Standard Chartered Bank customer support has been notified about the posted complaint.
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                              K
                              KratikM366
                              Dec 1, 2021
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                              Resolved

                              I'm getting calls from standard charted bank call centers for credit cards on daily basis even after reminding them I don't need any credit cards. Calls are coming from different numbers from Delhi and I don't have any association with the bank, however. Call centers are calling daily, in an aggressive tone.

                              I have clearly stated I do not need any credit card, plus I want to know why I'm getting calls every day and how the bank has got my phone number as I don't have any association with the bank.
                              Please get the issue resolved asap so that I don't receive any further hone calls
                              These are the number I'm getting call from- on behalf of Standard Charted Bank-
                              [protected] Kunal
                              Jan 11, 2022
                              Complaint marked as Resolved 
                              Standard Chartered Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 06, 2021
                              Standard Chartered Bank Customer Care's response
                              Dear Customer,

                              We refer to your concerns shared at www.ConsumerComplaints.in on 01 December 2021 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time.

                              In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.

                              Thanks and Regards,

                              Standard Chartered Bank
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                                Hadop
                                Nov 21, 2021
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                                Requested for delivery of debit card.i was told the card will be delivered in 4 working days and waited for 4 days after that I asked them the status but no response and then called helpdesk and they told that th card went to office address(I requested for home address only but somehow the bank missed it took office address as my delivery address).so requested them for redelivery to home address but it took lot of time from them to respond and finally they dispatched card to home address but I told them that I will only accept the card only if it reaches by 3 PM next day but it dint reach and I told them that I will not accept the card

                                Lost lot of time in calling the helpdesk

                                Finally dint accept the card worst experience
                                Standard Chartered Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 24, 2021
                                Standard Chartered Bank Customer Care's response
                                Dear Valued Client,

                                We understand your concern regarding status of your Debit card request.

                                We note that you have not mentioned your account number. We regret to inform you that in absence of your account number we are unable to verify your account to enable us to resolve your concerns.

                                We request you to mail us at head.[protected]@sc.com with your complete account number along with your query from registered mail id to enable us resolve your concerns.

                                Thanks and Regards,

                                Standard Chartered Bank
                                Nov 26, 2021
                                Updated by Hadop
                                Many times spoke to phone banking but still the phone banking people were lazy to resolve the issue.check the bank account linked with mobile no [protected] and get back to me on the same no incase you require further details on the same
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