Standard Chartered Bank Complaints & Reviews

This is regarding unauthorized transaction done on my credit card today i. E 20th august, 2018 in the morning, of rs.8499. I have blocked my credit card on the same day. I have notified the bank, but i am asked to wait for 2 working days and the bank is not ready to file compaint for the same. I am also going to file fir as the bank is currently not taking any action on it. This is important as such fraud transactions need to be notified to the bank within 3 days of the occurrence of the unauthorized transaction. Request you to please look into this on priority.

I got call from standard charted yesterday asking me about my past application details about me and they logged in for credit card without my knowledge...

I told them please dont apply any credit card for me and i am totally not interested... But they just said they wont do without my knowledge...

But after checking my cibil variation in it then i came to know they applied for a credit card...

I want standard chartered to take action against the person who is playing with my documents

Standard charted is responsible for my cibil score depreciation please take action against they team... I got recordings also... If standard chartered fails to take action i will upload in youtube...

1st call from [protected]

2nd call from [protected]

They never told me that they are going to log in

[protected] abused me by bad words and bad text messages around 4:53 pm i got in my hand.

My details

D. Deshakumar
Mob no. [protected] / [protected]

Dear sir/madam,

I have recently applied for new credit card and all the documents are collected by mr om parkash ([protected]) as on 28th jul (Who has to belong to sales team _ karol bagh) and singed the application from, also given me application number - [protected], and he said that you are received the calls from bank side, but till now i am not getting any single mail or calls from bank side, and i am dialing both number but they blacklist my all number.

Now please take the necessary action against this type of callers and field executive, also written back my all documents on urgent basis otherwise i will make the police complaint against these people.

Collector name om prakash
Collector company name - a s card franchises private limited
Collector company add - 12/22 east patel nagar new delhi west delhi dl 110008

Name : arun kumar
Mobile no : [protected]

Dear sir,

Standard chartered bank branches have been located in east of bangalore. When a customers needs to visit the branch he has to reach your branches in east where traffic is horrible, no parking space and densely populated with non kannadiga's. If you have any plan to add local customers of bangalore, kindly relocate your branches suitably or open branches in north, south and west of bangalore, where all customer requirements are met. Again, here you must not ask customers to go to other branches for any kind assistance's, all customer request are to be handled in these branches.

I was having salary account in kalyani nagar pune branch. As i left the job, i requested kalyani nagar branch to close my account, they told me convert it into zero balance current account, no mab charges will be deducted, so i agreed to same and fill the form. Now they are deducting mab charges, due to which i am getting the message of negative balance. Inspite of complaining two times on customer complaint forum, they are still deducting the charges. Please do solve my issue at earliest as it is affecting my cibil score.

Dear scb customercare,

Netbanking for my account is not in active state, kindly confirm me why you inactivate my account without any notification? And previously also same thing happened that time you said sorry for inconvenience it wont repeat again, but again same problem am facing, kindly activate my account and transaction pin as soon as possible...

Dear team,

Closure of standard chartered saving a/c no: [protected]


With reference to above subject line. I request you to kindly close my account no sb: [protected].

Pfa scan copy of personal account closure request letter and courier pod scan copy.
The reason for my closing the account is:

1) i am unable to maintain my monthly average balance (Mab).

2) this a/c is not been used since long for any transactions.

Requesting you kindly close my account with immediate effect. And also share confirmation letter or mail on my registered email for record.

Dear sir/madam,
I anwar husain shaikh holding scb manhattan platinum credit card no. [protected], i paid 5934/- against statement due date is 13 july 2018 but i was not here for 15 days. So i paid it after due date on 16th july 2018. So i got a new statement by adding that late fee 700/-, you can check our record we always pays all bills on time please grant the reverse charge permission so i am requesting you to reverse our charge (700/-inr).

Yours thankfully

Anwar husain shaikh

Hi standard chartered bank team / rbi, mp : rbi delhi /

This is in reference to below mentioned complaint that has been raised to scb about a fraudulent charge debited on my scb debit account on 23rd june, 2018
To brief - there was a call from company shinedreamjob.com claiming that my resume has been short listed for top companies and that to get a personal interview scheduled they would request an amount of inr 10 to be paid on there website
I was double sure that’s its inr 10 as when i entered the card details the bank sent me an otp of inr 10 rupees
Attached is the screen shot of the otp message sent

To my surprise after entering the otp the debit amount was inr 14, 999 which was neither mentioned on the website nor in the otp message shared

This a highly disappointing as otp basically means that charge is secured and that no amount will be debited beyond that however surprisingly this was not what happened in this case.

From my side i have already raised complaint to cyber cell team, indore and trials have the complaint copy attached
Kindly have this referred

My complaint is to bank that - “when i received the otp of inr 10 how come an amount of inr 14, 999 is been debited? “

This is highly unfortunate and unacceptable form a brand like scb
I now feel that the bank gateways is not secured for my money
If you can debit an inr 14, 999 from inr 10 otp than in future also any amount can be debited?

I am waiting for a revert and response at the earliest.

In addition to this the complaint reported have also been published in several newspapers and also case has been under investigation to cyber cell team indore under sp jitendra singh

Iam Manojkrishna residing in chennai.
I have availed home loan a/c no – 49630229 on 06June2018 an amount of Rs.33, 09620/- for which I have been paying my emi of Rs.33, 074/- on 2nd of every month from My ICICI current account till date. Another loan as Insurance premium top up of Rs.90, 380/- for which I have been paying emi of Rs.986/- on 2nd of every month from same ICICI current account till date
I was offered from Bajaj Allianz Bank with low interest compare to SCB Bank, so I informed SCB Bank that iam willing ti transfer my loan from SCB to other bank and enquired the steps to proceeded further to close my loan account in SCB B and to get my original house documents. I got the PTQ mentioning an amount of Rs.26, 44, 024.40/- as my outstanding amount to be settled including interest of that month from SCB bank on 19 June 2018 . By 26/06/2018 I issued a cheque, cheque no:464701, amount – Rs.2644024/- through Bajaj Allianz bank as mentioned in the PTQ issued by SCB Bank and I was awaiting for my original documents to be received. Then, I was asked to pay an interest amount of Rs.25, 976/- from SCB bank, which I paid on 29/06/2018 through cheque, cheque no:-355090 and I was informed that I will receive my original documents within seven working days on realisation of of the cheques.
The said amount got cleared from my account and 15 days left but there was no response from SCB Bank, I contacted customer care and enquired about my status and I was shocked to hear that my loan is still active. I reached T.Nagar, Chennai SCB Branch to enquire, they told me to settle the other loan i.e, Insurance premium topup for which they will be sending the PTQ which will take another 15 days to receive, I was wondered and wrote a complaint on 10/07/2018 through email - customer.[protected]@sc.com that I have closed prime loan of Rs. 26, 44, 024.40 + Rs.25, 976/- but iam not getting my original house documents and to close the other loan will take another 15days which was informed to me after one month. After writing that complaint within two days i.e 12/07/2018 I received the PTQ mentioning Rs.74001.72/- for that loan. Since 14th & 15th was Saturday & Sunday, I given the cheque of Rs.74001.72, cheque no-355091 on 16/07/2018 and got a acknowledgement letter mentioning full closure and I was informed that within 7 working days I will get my original documents.The said amount got cleared from my account on 17/07/2018.
But as of now I haven’t received my original documents, when I checked with customer care, they are saying my loan is still active and when I enquired in T.Nagar SCB Bank, the bank official Mrs.Venesa told that they have received the fund, but why the loan is not closed they don’t know. She raised a complaint and told me that will revert back as early as possible. But two days left no response from their side, when I contacted customer the same your loan is still active, again I reached T.Nagar SCB Bank I enquired she is saying still she didn’t any revert back. And when I asked why is it so she is getting irritated and telling me that she is doing her job, what job it is, your responsible for a customer complaint and you are not proper solution and inspite of that you are getting irritated.
The other bank(Bajaj Allianz) is going on asking me the original which I couldn’t get from SCB Bank. Its been almost a month went and I have fully settled my total outstanding as mentioned in PTQ issued by you
Is this the way you treat the customer, Past one month I was tortured like anything because of SCB bank which created a serious issue on my health. I feel mentally tortured and I kindly request you to sort out this issue immediately as iam answerable to another bank.

Thanking you
manojkrishna
[protected]
5/2 Andavar Nagar 3rd street
kodambakkam
chennai-24

Hi,

I was holding scb account in 2002 but it was not closed on time by me.

Penalty of that i am facing today in my cibil which is highly impacted due to this scb card.

Now new owner of my account is shaha finlease was surprised how can a mnc bank sell the customer cofidential details of customer to the nbfc.

Shaha finlease officer contacted me and helped me to close the account and got ndc on time

I got a mail that my relative died in uk. My relative chandra sekhar had money in uk. To receive that money they said that i have to pay money to get that amount into my account. From uk i received a call from dennis jim +[protected], he said that he is a bank employee in sainburys bank. He said that the money sent to your bank account to india. From india i received a mail from standard chartered bank, to pay money. They said the transaction will be done by british agent nicholas paul +[protected] and the transfer manager name indira sharma [protected]. They said to pay money for un approval code, tax code, account upgrade, amount transaction, totally i paid 6 lakhs. I had slips that i paid money to them. Plzz help me to get my money back 6lakhs. Now they are again asking money to pay, to receive money to my account.

Dear Sir/Madam, I have recently applied for new Credit Card (Super Value Titanium) and have received the same. Credit Card number is [protected]. But i have not received 4 digit PIN due to which i am unable to do any transactions. Even i couldn't make a call to Customer care without PIN. Request you to please issue me a PIN or else let me know if I can generate it online. My email id: gopal.[protected]@gmail.com My Cell No.: + 91 [protected] Please do call me in case you need any clarification. Appreciate your quick response.
Thanks,
Venu

Hi,
I am an SCB customer for more than 10 years. I have been paying my bills regularly. I have not done late payment many times. This time, I got confused about the dates and missed by a day. In fact, the due date for every cycle is around 18th of every month. But the due date was mentioned as 16th for the month of June-2018, which I paid it on 17th-June-2018.

I called the customer care to roll back the late payment fee. But I didn't get any positive response from SCB. As a regular customer, SCB could have waived the late payment fees.

No Late Payment Fees on Credit Cards Till 3 Days After Due Date
https://www.ndtv.com/business/rbi-tightens-norms-for-credit-card-billing-782231
As per RBI, late payment only after 3 days can be charged.

So please consider this complaint and do the needful.

I was having salary account (Savings) in kalyani nagar, pune branch. as i left my job at state street syntel pvt ltd, i requested them to close the account, instead they told me that there is no need to close as it is zero balance account and requested me to fill the form and didn't tell me about monthly average balance. Now they are deducting monthly average balance (Mab) charges due to which my account is going to negative balnce and affecting my CIBIL score.they called me after my previous complaint ID:199068 and told me it will be resolved and updated the complaint as resolved on consumercomplaints.in also. please me in getting close this account.

Fake mails or what?

Standard Chartered Bank,
Thread needle St-
1 Basinghall Avenue,
London, EC2V 5DD,
United Kingdom.
Fax Tell phone Number
[protected]

Attn: Dear Sir/ Madam


we have been directed by Mrs Melissa Mauma, I'm director of Foreign Operation/ Wire Transfer of the Standard Chartered Bank Plc London, i am writing you in respect to your mail which we received today concerning the wire transfer of 3.500.000 00 US Dollars (Three Million Five Hundred Thousand Dollars ) from Mrs Melissa, the wife of late Mr Muamar Gaddafi who remitted the fund with us in the year 2003, now She have Given us Authority to Credit The Fund into your Local bank account In your country. before we start to proceed we have Attached our banking form in this mail, please Kindly respect our Banking procedure fill it and return to us then we will send you our next mail. Thank you

please check the attachmet form and fill it up to enable us for the procession of the fund.

(We promise to give our customers the best of our services)


Yours Faithfully,
Mr Edmond Joseph.(Foreign Operation wire Transfer)
Standard Chartered Bank Plc London

Standard Chartered Business development executives(Credit card marketing executives) are doing fraud job of making false promises to customers while opting for the card. e.g. In my case they told me it is a life time free card and there will be 5% cashback on all utility bills with no minimum transaction limit. Also they told I will get a call from their back-end team to confirm about all these terms and conditions before processing the application.

Reality goes here:
1. I never received a call to confirm these terms and conditions, after a week's time I received the card itself.

2. Now I am using the card from ~1 month, Utility bills cashback is not reflected in my first statement, I tried raising this with StancChart support team, they said it will reflect in the July statement which never happened.

3. Annual fee of Rs. 750 + 18% GST is charged on the card in first statement in spite executive said the card is free for lifetime. When talked to Customer support about this they said its chargeable card.

So it is my sincere request to please refrain from opting for standard chartered credit cards, they are just fooling people by making false promises.

Hi Team
I entered my cvv no wrong three times and still I got the message to do the transaction . Infact I had done the transaction with wrong CVV no please see my latest two transactions of rs 14000 and 100. I want the assurance of you how u can prevent my account from fraud . Please provide justification asap and my complaint no is ‭[protected]‬.

Dear customer care manager

My name is Md Shahidullah. My date of birth is[protected]. I have my loan account No. 49771884 with you.

Since last 3-4 months I have been charging penalties without any communication / information. Please clarify it for what are you taking money from my bank account ??

Awaiting

Thanks with regards
Md.Shahidullah
​New Delhi
Call: +91-[protected]

This is with regards to an annoying call that i received from number: [protected]. She says her name is Ramya. Not sure if that is a righr name.
I received close to 3 calls since morning and theb came call from this so called Ramya. Even before i could explain her that i am not interested in any loan, she cut the phone on face. That was so irrtating. Would you please train your employees not to bother people with more than one call a day. And if we are not interested there should not be any more calls coming. This lady will have to be retrained on calling people or will end up spoiling the name of your bank. She cannot be calling to say hello and hang over the call.

Hope you retrain the team.
Thanks in advance,
Ashwini Raveendran
[protected]