Standard Chartered Bank Complaints & Reviews

This is regards to my standard chartered credit card fraudulent happened in 1999. I had given bank the proof i did not spent on the card for the amount they were demanding as i was working aboard. I was told by their head office in bangalore that there is no due on me.
Later bank sold their liability to shah finlease in 2010.
Shah finlease is harassing my family and using abusive language. This card was issued by standard chartered bank and was told no dues by bank. I do not know shah finlease.
If checked on internet regarding shah finlease, you can read number of persons being harassed for credit card. They are not even authorised by rbi to do such collections and are making cibil score low by showing huge amount as liability. I request to take action against the bank and shah finlease so that people and their family members are not harassed. Please see below mail sent to bank and attached all proofs. Respected sir/madam, the above card was issued to me on 17th july 1997. I was using the card regularly and also doing the payment on time.in october 1997, i let to tanzania, east africa as i got opportunity to work. I did not close the card and took with me.in 1999 when the statement received rs.700 for card renewal dated 17th august 1999, my father informed me when i called him and i told him to make payment for renewal so that i can keep the card active and use it when i return on vacation. My father made minimum payment due rs.35 vide cheque no 707439 drawn on central bank of india dated 30/08/1999. The card did not come to my residence. The next statement received on 17th september 1999, showed payment of rs.18, 740.34 (Annual fee rs.700 stylo tailors charges rs 18, 000 late fee rs.75 cheque payment credit rs. 35 interest rs.0.34.
The rs.18, 000 spent on my card was not used by me as i was in abroad and the card never came to my residence as there is no proof of receipt by my father or mother. My father had sent letter thru registered ad to your bangalore and lower parel office thru our advocate attached copy.
In 2000 when i returned india, i also made follow up with your lower parel office. I received letter in february 2000 from ms malita - officer customer satisfaction in which it was mentioned that a affidavit is enclosed. Please sign and send the affidavit along with my advocate letter. I am attaching the same for your reference.
Your collection person had visited my home in 2000 and i showed him the affidavit sent to your offices. I also insisted him that both o[censored]s can visit stylo tailor and ask for the bill and customers copy which he did not agree. Later on there was no calls and the lower parel office said there is no due on your part. The same was also told by your officer from bangalore office who called on my residence landline number.
Now i came to know that you have sold your liabilities to shah finlease. They are calling on my wife number and there is a lady using abusive language. When i checked on internet many complaints about shah finlease with regards to your credit card. There people who tried to resolve the matter by repaying amount but this company has not given no dues certificate to them and their cibil score is still low. My concern is the card was issued to me by standard chartered and the fraudulent happened when it was under you and also no dues calls was received from your lower parel branch and your bangalore office, still under standard chartered bank. You sold your liabilities i think in 2010 to shah. I was given no dues in 2002. I do not have any dues on sc. Iam attaching you all the documents to prove that i was not in india and the amount was not spent by me

Dear sc customer care,

Myself radha from chennai.

Already i will the complaints for last month regarding lost my amount for my debit card account. But you are not open this complaints. Customer care person should be close the complaints, why there doing like this nobody to calling to me from customer care then y doing like this.

If my amount will not refund means i will raise the consumer court. So please open my complaint and do action this.

Acct no – [protected]
Name – radha j.
Lost amount – 14, 000/-

Regards,
Radha

Hi Sir/Madam

This is Narayana. I have applied emergency topup loan in Standard Charered Bank. They are (Asha from Standard Charered BankLoan dept) agree and commited to give loan with ZERO processing fee on loan amount. Even I got call from Standard Charered Bank manager(Aswini) to confirm my loan amount before processing. She also confirm committed ZERO processing fee and rate of interest is 10.99%.

Today(May 2nd 2018) I got call from Asha saying we don't give loan without processing fee.

Initially/before submitting documents they committed with 0% processing fee, after submitting all the documents all off sudden their attitude got changed in terms of behavior and they are demanding processing fees 2359/- looks this not fair.

Kindly look into this issue and revert back as early as passible.

This is not right to play with customers.

Pls find attached record of Asha and SCB manager(Aswini) to agree & committed loan amount details.

Note:For emergency i have given my total salary amount to my family.
Because loan amount is coming my account on May 2nd and so i can manage my children fee, house rent and other thins on this loan amount and remaining loan amount to give my family for medical emergency.
May 2nd loan amount not release because of processing fee issue. Now i am total struck to pay school fee, house rent, EMIs and other things.

My contact details are as below.
Name: Narayana
Mail iD: [protected]@gmail.com
Address: UdayNagar, Bangalore.

Thanks,
Narayana

My contact number is [protected]
I am trying to make a transaction of 10000 rs i am not receiving otp i called bank they sais they don't have any problem and my service provider airtel is also saying they don't have any problem
I have asked both of them to give statement in written. But they are not doing so.
No one is helping me more over whenbi called standard. Chartered in had to waite for 30 mins in ivr.

Hi,
My name is sabir and i was having a courier to be received from blue dart. However the tracking info said that due to incomplete address, my courier was not delivered. When i went to blue dart courier office located in chrompet in chennai, my courier was there and the address was also mentioned completely. The gentleman on the reception did not handover the courier to me over there and asked to be available at home the next day which is 28th april 2018. I was waiting whole day at my home, but nobody came for delivery. It's really disgusting that neither courier was given to me at the office, nor anybody came to my house for delivery. Kindly improve your horrible service.

Kind regards,
Sabir m.

Dear sir i got mail from standard chartered bank
Can you please make me sure that it is right or wrong
The following mail i got :
Standard chartered bank
1 basing hall avenue, london ec2v 5dd, united kingdom
International transfer department office
Email: [protected]@yandex.com
Mr. Dominic rowland head of operation


We acknowledged the receipt of your e-mail i am the...

I have been to chandigarh branch on 28.3.18 for opening up my new account i have given all the documents required by bank and today is 10.4.18 no response from bank executive daily i am calling her name is pinki rana now she is not even picking up my calls no revert from her side as it is employee account and i am suppose to give my accounts details to company and now i’m in fix what to do no response from executive bank lady. Today also i have tried her to call she din’t pick my call.
Hope you will look into this concern, and i need response from your side as soon as possible.
My account no is [protected]
You can contact me on [protected].
Thank you

Sarah hamlin
I got an urgent mail from my late husband bank, concerning that my late husband deposited sum of huge amount of money. And now i have to come for the funds but now i can not go because of the condition of my work. Now the bank need a foreign beneficiary to come for it and i recommended you. So please raymond i want you to help me and receive this money so you can put it to me ok. I hope i can trust you raymond? I promise after successful transaction you will benefit, sure you will get your percentage as well. I will be looking forward to hear from you as soon as possible.
Sarah • mon, 18:33

Raymond the amount is 11.5 million us dollars, so i am looking forward to hear from you and let us know what next to do
Contact the bank immediately
Standard chartered bank mail address:
Mr. Torry berntsen
Email (Scbremmitance. [protected]@accountant.com)
Telephone phone:+[protected] you have to contact him with the below message.
Dear mr. Torry berntsen, my name is.... I live at..., i came in contact with sarah hamblin who's late husband deposited the sum of $11, 500, 000.000 united state dollars in your bank there in new york america. I am writing to you on behalf of my good friend sarah hamblin, who has requested that the said fund will be transferred to my bank account here in my country. Moreover, i would have love to come to america my self for the claim of the fund, but due to some personal/private reasons, i couldn't make it. So please kindly tell me how best and what is required of me to do, so that the fund will be transferred to me here in my country. I will do my best to provide all the necessary requirement to facilitate the transfer, as soon as possible. I wait for your response. Please respond upon receipt of this mail. Thanks

Cordially, yours
Sarah • 10:30

Dear Friend

If you are willing to finalize this project as left to you via your good friend Mrs.Elizabeth Hendrick, just kindly fill the application release letter attached to this mail with your bank details and send it to the bank Head Of Operation now and copy to my email and send me your id proof to my email and keep me posted.

Wait to hear from you that you have fill the application attached with your bank details and send to the bank Payment Director Mr. Dominic Rowland to his direct office email which is: [protected]@yandex.com

BEST REGARDS.
Barrister Anthony Gumbel
Chambers
Address: 3 Brunswick Street, Brindleyplace, Birmingham B1 2JF London
[protected]
Dear Friend

If you are willing to finalize this project as left to you via your good friend Mrs.Elizabeth Hendrick, just kindly fill the application release letter attached to this mail with your bank details and send it to the bank Head Of Operation now and copy to my email and send me your id proof to my email and keep me posted.

Wait to hear from you that you have fill the application attached with your bank details and send to the bank Payment Director Mr. Dominic Rowland to his direct office email which is: [protected]@yandex.com

BEST REGARDS.
Barrister Anthony Gumbel
Chambers
Address: 3 Brunswick Street, Brindleyplace, Birmingham B1 2JF London
[protected]Dear Friend

If you are willing to finalize this project as left to you via your good friend Mrs.Elizabeth Hendrick, just kindly fill the application release letter attached to this mail with your bank details and send it to the bank Head Of Operation now and copy to my email and send me your id proof to my email and keep me posted.

Wait to hear from you that you have fill the application attached with your bank details and send to the bank Payment Director Mr. Dominic Rowland to his direct office email which is: [protected]@yandex.com

BEST REGARDS.
Barrister Anthony Gumbel
Chambers
Address: 3 Brunswick Street, Brindleyplace, Birmingham B1 2JF London
[protected]Standard Chartered Bank
1 Basing hall Avenue, London EC2V 5DD, United Kingdom
International Transfer Department
Office Email: [protected]@yandex.com​
Dominic Rowland
Head Of Operation
[protected]
Sir,

Transfer of Project Inheritance Fund
[protected][protected]--------
I write to apply to your esteemed bank account number [protected] for the transfer of Mrs.Elizabeth Hendrick Deposited Fund (US$2.6 Million) to my bank account coordinates below:

Bank Name:
Address:
Account Holders name:
Account Number #:
Branch:

My Present contact address is as follows:

Full name:
Address:
Country:
Date of Birth:
Age:
Occupation:
Gender:
Direct no.
Email:
Please acknowledge my application and let me know the final step.

Sincerely,

Last week (on 26th march) I was informed it will take two working days from that day. Then Again on (19th March) i was informed it will be resolved within Saturday (31st march). Today I receive the email stated above. I am sure after three days I will receive the same email stated above asking for 3 more days. When does this end? This is the most ridiculous customer support that we can have. Please send me the NOC and let me end all ties with this ridiculous bank support. I am sure they dont take consumer forum complains seriously as well. Absolute Joke.

SCB Card Services,

I deeply regret to inform that apart from having regular follow-ups and raising complaints several times the unauthorized credit card charges was not settled and my account was continuously charged for Interest and Service Tax on the disputed amount (annual fee) for a year.

HISTORY -
Control no – [protected]
Credit Card no - [protected]

I had raised a request...

I have a standard chartered bank credit card numbered [protected] for which the payment date was 13/03/2018. The minimum payable amount was 4300/-. I forgot to make the payment. On 17/03/2017 they generated the new statement with exorbitant charges. The outstanding becomes now 11, 749.31/-.. They called me up to make the payment. I would have no problem with that but they did not give any warning call or send any message to remind the customer that a payment has been missed. It is a practice that is carried out by all the credit card companies. When i raised the point i was told that it was not in the company's policy to warn the customers. This was ridiculous as this means the company deliberately wants the customer to get into trouble. Also there is the issue of overbilling such as calculation of gst 3 times in the same billing cycle. They failed to provide any satisfactory answer to these questions.
Note: there is no option of attaching the statement. I am sending a screenshot.

A letter sent to me with below content

Our esteem customer: fung so i man romana

This e-mail is to inform you of the final opening of your online account. Though it is presently inactive and it is required to be activated for you to be able to successfully transfer your due funds into your nominated bank account.

However, you can access your online account via our sign on page with your access details as provided below:

Sign on page :
https://www.scgrps.co.uk/gb-1/sw-sc/index9.php
Customer number: fung4040
Password: 121563

Note: do click on log in once you fill in your customer number and password and then once the first page opens, do also click on log in and your will be able to access your online account.

Be informed that you will be required to make an initial deposit of 2, 600.00 gbp to activate your online account to enable you make transfers from your online account into your nominated bank account (S). Note that the activation deposit will be credited to your online account.

Do keep us informed on your readiness to remit the activation deposit so that we can provide you with the means to remit the activation deposit to us.


Thanks for choosing standard chartered bank as we wait for your swift response.

Standard chartered bank
Mr. Jordan gipson, (M. T. D)
Tel: +[protected]
Fax; +[protected]
E-mail: [protected]@scgrps.co. Uk
E-mail: info. [protected]@email.com

I received a call from on behalf of standard chartered bank for regarding od. The caller suggested me that if i make policy rs.40000/- than within 18 days od amount release (Pay every 40000/-for twelve year). And i am also make this policy from bharati axa life on dtd 18/01/2018 and after two months not release this od amount. Every time i call me than he now march closing and your file in process. Caller contact no. [protected] (Mr. Aryan trivedi)

Respected sir, at the time allocation of credit card of bank, bank representative told me we will provide u card limit upt one lakhs 100000 but when i received card the limit is only 20 thousand and card no is as - [protected]
Same thing happen about icici bank also the bank representative is said we provide 1.87 lakhs credit but bank allocated only 30000 credit limit so i want to
Close this both card card no is [protected] icici bank i want justice for this hopeless assurity to fraud with client by banks

My name is betsy runal rodrigues. I had applied for a new debit card on 2/03/18 which was suppose to reach by a week to my address in jp nagar. The debit card was delivered to someone else. Nor i was called nor updated about anything. Your customrr care seems to be not responding nor the blue dart courier service is responding. I’m highly disappointed with the banks service.

My name is kiran yadav g, i had received a call from mr. Akash saying that he is from standard chartered bank and said that we can open an overdraft account and withdraw money upto 6 lakhs. We have to pay the insurance money of rs 40000 for hdfc life and he will mortgage the insurance under standard chartered bank then to open a vd account you need to pay 35000 rs which will be refunded to you once the account is opened and then you will receive the overdraft account kit.

In the overdraft account you will get passbook and atm card, you can start using it but till now he has not sent any kit he has been saying that his person will come with the kit and i have been following up with him for each and every day even now he is saying that they will come but no one has come

My phone number - [protected]
Standard chartered account no - [protected]

This is mr akash even now he will pick the call and say he is from standard chartered bank. - [protected]

Subject: Fw: credit card statement card no xxxx2532

Sir,

With reference to the above sited subject regarding credit card statement MANHATTAN INSTABUY ENDING XXXX 9488 in this connection one of them loan 1.20000/= sanction from your loan deptt. in before i had call to loan deptt for cancellation said loan, this loan not encash by me i had not accept DD cover by your currier man, in before contact to customer care officer as per said if you are not necessary loan don't be accept and return back .
To day credit card statement show 1/36 EMI principal amount Rs 3374.56 and interest charge Rs 1755/-= Rs 5129.45
i had to talk to customer care officer and it's Request No=[protected], please close this loan ac, and reply immediately
To day i have check my credit card statement as per telephonic talked with your officer there is no any progress in this case, as above instruction not dispute quarrey be resolve before due date,
To day i have call to customer care officer at 2.10 PM 7 min passes away not attending my call, west money west time every time, and your calling for customer care officer more west time to reach customer office, un nacessary take time

Yours Sincerely,

Mahendra chauhan M [protected]

They deduct by money of rs.3275.32 towards raiuniverse without any otp or my involvement. This insident happended 02/03/2018 time 15:48 towards for website called radiuniverse.com pls do help me out from dis issue, the 3275.31 is a heavy amount for low class families. Pls do favour it's so difficult to urge how one of the best bank do this to customers and this can't be bearable to the low class families like ours pls do the favor and tell them to do refund as soon as possible

To whom it may concern,

I myself niranjana has applied the credit card of standard chartered bank in online. But now for my personal reasons i could not use the credit card right now. Your agent / client [lokesh - 2091017] has collected the document proofs.
Hence i request you to cancel the credit card issuing / processing.
Credit card application reference number - cc9r3n11nh.

Regards,
Niranjan