Standard Chartered Bank Complaints & Reviews

I had personal loan running in your bank with loan account number 50642847. I closed this loan on 16th june 2017. The amount i paid was according to the closure statement provided by you. One complete month interest was charged in that. Where as i closed the loan on 11th day after regular emi date.
Customer care informed me that excess interest of rs. 2236.05/- is refundable to me.
Though this amount should have been automatically paid to me. But despite my multiple follow up/phone calls/complains, i am yet to receive this amount.
As per customer care, standard time to get refund is 7 working days. But my wait is now more than a month.
Some reference numbers of my calls & complains are below:
1.[protected]
2.[protected]
3. [protected]
4. In[protected]

I had submitted my documents for personal loan with sc bank and had asked to disbursed the amount only after my confirmation

However they forcefully deposited the amount into my account even when i had cancelled the same through phone banking/email

This is fraud to me so that they can earn interest out of it for next one year

I gave several calls/emails and raised grievances about the same but have not received any response yet

Can you please help

I am a senior citizen of 75 years. My vision is diminished. I have no scope o[censored]sing the credit card (Detailed bellow):

Name: prof g n mohanty

Super value titanium

5546...2585 master card

I am unable to use it and do not like to keep it idle.
Please block and cancel my card immediately.
Prof g n mohanty
Mobile:[protected]
[protected]@gmail.com

I have been using kuch bhi on emi for some time since i opted my standard chartered cc. I have couple of transactions that i want to use this option in last month (June) transactions, since they have asked me to wait till 15th of july. But i'm not able to do so when i tried today. I tried calling customer care and getting completely non-sense reply. As per customer care guy: "you have that option in your online account but you don't have that offer" i'm using this option for some time and i plan my transaction that way. Suddenly i'm not able to do so, without any communication??? If this option is not there then i won't do the transactions that needs this option and i'll plan it other way. You can't say that i have this option but i can't use. If this is the case, i would have not gone for this card, as i did some transactions after seeing that i have this option and i am not being communicated that this option is not on my account. Please take some urgent action and give solution to issue.

Sairam - [protected]

Dear sir,
My name is abhay kumar verma and
I want to know about beneficiary detail of
Mrs.Theresa Maria Rechard
whose account is in the United Kingdom of Standard Chartered Bank, whose account number is[protected] and I wanted to know about the beneficiary of this account because I have some documents that prove that I am the beneficiary of their account So please Sir, please let me know about this.

Hi,

I have used 10k on my scb cc and today they want me to make a payment of 20k, which is so disgusting.

I have been following up with scb for the past 2-3 months asking for closure of cc but there is no proper response till date, instead they kept increasing all charges and today they wanted me to make a payment of 20k.

This is completely ridiculous and they keep calling me 15-20 times everyday asking for payment. This is again a complete harassment. How could they call a person back to back.

Im ready to close my cc even today but will only pay for what i have used and not a penny more.
If you will not resolve the issue even now and keep dragging dont expect any payment in future.

Contact [removed] to discuss and resolve the issue earliest.

Worst credit card rules and due factors like service tax, other taxes over each component and also tax percentage is the big amount, late fee, late charges.

I have already paid almost more than double amount of my actual utilized amount/balance during dec'2016.
I agree i have not paid within the due date, but after my last big payment as due, was the only pending amount is close to 20k and within 6 months they have made statement having 53k+ including all.

After my last payment (55k) currently they have made statement about 53k+ including due amount and all. Because of the health issue i have left the it job in nov'16 and facing till lot of financial issues along with health issue and family financial issue as i was one of the strong financial supporter, but cant continue the career related things smoothly for now.

So i have requested to negotiate some amount, as i have managed and could pay 30k which i have manage as per quick need and due to jobless i could not commit beyond 30k currently about remaining amount.

The due/ interest /taxes amount are very worst and they can easily explain on the basis of their own created foolish rules and regulation not like other credit cards.

I was having a credit card of standard chartered. On 19th april 2017 i had cleared all outstanding amounting to rs. 32000/- and have requested for cancellation of the card with immediate effect. Last month june i recieved payment outstnading of rs. 630/- and again today for rs. 1058/-. I have paid the amount and have not at all used card from april 2017.

This card should be cancelled with immediate effect.

Standard chartered bank
1 basing hall avenue, london ec2v 5dd, united
Kingdom
International transfer department
Fax: [protected]
Benedetti edmund joseph
Payment director.


Attn: malwar lamkang.,


Writing to notify you that we have received your complete information that backs you up to claim the fund from our bank as (Mrs ruth bradley) wish and your lawyer barrister max harrison has sign all the documents here in our bank and british high court have approved that you are the rightful person (Mrs ruth bradley) appointed as her next of kin approve from the court here in uk. The money will convert into india currency and transfer to your account.


Standard chartered bank uk board of directors has approved the said fund to be transfer to your account which we receive from you the transfer process is in progress once we are through we will contact you and transfer the fund.


Re-confirm us your account correctly to avoid any mistake in transferring the money, here is below details of the account.


Bank name:
Address:
Account holders name:
Account no:
Branch:
Banks swift code:
Phone number:


Urgent reply is needed from you as we are in the final stage of the transfer process wait to hear from you immediately you received this email from our bank.

Benedetti edmund joseph
Payment director.

When they send me for the 1st time i trust it may be.
But later on i do started checking in google started to know they are fraud

I tried to hear your voice when Barrister Max Harrison visited me here in the hospital to pick up the Certificate of Deposit from me on your behalf, but my private doctor disagreed on making calls because of my health condition.

Attached here is my RECENT PICTURE I took here in this hospital, you have to ENLARGE it and keep it to any where you BUILD orphanage for the Less Privilege on my behalf in your country.

Miss Stacy my private Nurse here will let you know if anything happen to me.

You will give miss Stacy 2% of the total fund immediately you confirm the said fund in your local bank account in your country because she's so nice to me since I’ve been admitted here in this hospital and you will also give my Barrister Max Harrison who is now helping you 5% of the total fund once you confirm the said fund in your account because they're regard to have something from you as my wish immediately after the transfer.

Now, I want you to know that my spirit will always be with you as my mind is well cool now because I believe not to survive this and I have already given my Private Nurse Miss Stacy my email and password to write you and update you in case if I die which I believe that this is my last letter to you.

Miss Stacy is right here with me weeping and crying.

Please make sure that you help the little poor girl been Miss Stacy because she's from Asia side and age of 25 and no help from her family, that’s why I map out the 2% for her and if possible, take her as your daughter and train her in school of nursing in your country so that she will be private nurse also to the orphanage around you.

Note: in case if anything happen to me, never you try to inform the bank, until you confirm the total fund in your account so that it will not going to enable them share my fund because if am dead your POWER will lose to fight them.

is only your lawyer Barrister Max Harrison will know about this and always work with him and finalize this transfer.
God must surely be with you from this time and forever more. Amen.

Don’t allow my husband relatives to have power over you because if they found out that I did not survive in my last operation, they will start coming for my late husband properties including the said fund in the bank presently but thank God that I have already submitted an Authorization Letter to the bank this morning UK TIME for them to make sure that they did not transfer the said fund to another person’s account except you Kangten Malwar Lamkang next of kin, So you should not be afraid but you have to be fast in everything my lawyer told you to do it faster so that you will inherit the said fund 2.8 Million Dollars as fast as you can. because is now your lawyer

- standard chareterd systems are highly ineffciient and subject to banking frauds;
- standard chareterd custeomr executievs are highly ignorant abaout fraud handling and very irresponsible;
- standard chareterd bank ilack morals and is highly inhuman bank; as it has not helped me in recovering the faruds doen by careless and ineffciient stafff fo satndard chareterd bank.
To support the above facts, please read my story;
I also have call recordings and police compalints done agaisnt standard chareteerd bank;

My advice to raeders is with so many godo abnks around, pleases do not open a standard chareterd abnk account which si prone to faruds and cheating by standard chareterd bank;
My story of standard chareterd banking fraud is as below to support the above facts;

Rbi/standard charterd bank management,
It has taken way too much time in investigation and there is a lot to blame standard chartered on this fraud transactions;

I am intimating the complaint again before filing police complaint against standard chartered bank for negligence/poor systems and misguidance;
I have sent this as request 15 days back;

But now arising this as pre - notice of police complaint and a grievance against standard chartered bank;
Standard chartered bank should is shameful for negligent & careless banking and fraud prevention for customer and its misguidance; it has poor and insecure banking systems;
It si highly immoral and inhuman by satndard chareterd abnk to harass adiabled on the fraud;

I am suffering from a nervous problem and this is harassment and mental stress for which standard chartered bank is responsible;
I want immediate help and resolution from standard chartered bank within a week before i take my story to international forums, national forum, each and every colleague of rbs and my multinational chain of contacts across globe, and cyber crime police as f. I. R against standard chartered bank where i suspect an internal standard chartered associate who had provided my confidential information to fraud;

Banking ombudsman/ rbi / management of standard chartered bank,

Complaint regarding fraud transactions in my account worth 1.97 lakhs on 29th and 30th may 2017;

I am an employee of rbs and have salarty account with stndard chartered bank
Reported fraud on 29th may 2017: 1, 00, 000 (One lakh)
Fraud transaction on 30th may 2017:- 97, 000/- (Ninety seven thousands)

A) fraud transactions of one lakh in standard chartered savings ac no : [protected], due to insecure and untested systems of standard chartered bank which allowed fraud person to withdraw one lakhs indian rupees online without my knowledge, information and consent,

Compliant no 1) i have reported fraudalent transactions in my sc account on 29th may for one lakhs rupees due to insecure systems of standard chartered which did not have sufficient security to detect and prevent the fraud;
In short standard chartered systems are highly insecure and subject to frauds;

Complaint no 2) the upi facility was never activated by me and never opted by my choice and standard chartered bank allowed upi transactions without my consent and without ensuring that the standard chartered technology is capable to preventing fraud by use o[censored]pi application; in short my complaint is standard chartered upi application is insecure and subject to frauds;

Complaint no 3) i am provided this facility that whenever there is a transaction in my standard chartered account; i get email notification but on 29th may due to technical glitch of standard chartered system there was no email sent on my registered email alerting me of withdrawal on 29th may 2017; i never got any intimation for any of my 5 fraud transactions;

I have not done any transaction in my bank account on 29th may 2017 and the 5 debit transactions via upi are all fraud transactions in my account and have already reported this as crime to indian police.

B) fraud transactions repeated on 30th may for 97, 000/-: due to carelessness of standard chartered officials; on raising concern of fraud to standard charetrd customer care in multiple conversations: i was told that by blocking my debit card the fraud tarsnactions will not repeat; in other words i was misguided by standard chartered customer care who assured that debit card is root cause of fraud transactions and by blocking debit card, the fraud will not occur;

However despite intimating frauds on 29th may to sc bank; the fraud transactions worth 97000/- was repeated on 30th may;

1) i called up standard chartered bank customer support; and when i asked that fraud transactions should not be repeated on my account; standard chartered customer care was not have sufficient knowledge to handle frauds and were negligent. They misguided me that by blocking my debit card the fraud transaction will not happen; (Because next day despite blocking my debit card the fraud transactions reoccurred on 30th may 2017);

2) none of standard chartered helped me or misguided me to debit freeze my account despite escalating fraud issue to them…i had spoken to 3-4 executives;
I have audio recording of conversations with standard chartered customer care conversations; which will tell you that 1) standard chartered executives misguided me
2) did not suggested or helped debit freeze my account to prevent further frauds on 30th may after reporting frauds on 29th may 2017;
3) all the 3-4 executives, i spoke on 29th may and 30th may from standard chartered customer care behaved very casually/ irresponsible and showed lack of knowledge to handle frauds
4) my 30th may frauds are just due to standard chartered irresponsible behaviour and lack of knowledge on part of standard chartered executives; as my loss could have been prevented by better assurance from sc bank. While i am writing this ; i will like police to identify if any standard chartered executive is involved in giving my financial information to aid the fraudulent;

I hold standard chartered bank responsible for my loss due to fraud transactions because
1) highly insecure and untested standard chareterd bank systems whcih failed to detect fraud transaction and prevent frauds to take place; (Or poor technolgy fo standard chareterd bank);
2) during all my fraudulent transaction i did not got any intimation on my email (Due to some system flaw with standard chartered bank) ; (Or poor and inconsistent technolgy of standard chareterd bank
3) standard chartered executives did not help me freeze account or suggesting debit freeze account despite reporting fraud on 29th may; (Careless and unhelpful approach by standard chareterd bank executives)
4) despite escalation of frauds transaction in my account on 29th may; my account were not freezed to prevent further frauds on 30th may;
My standard chartered saving account no is [protected]

5) i suspect standard chartered executive involved in this fraud who might had given my ac information to the cheat/fraud; i have raised sc bank as a suspect in the fraud to police;

Please note: conversation history with standard chartered executives is safe with me and will be provided to banking ombudsman and cyber police india with my complaints against standard chartered bank;

I have also lodged my f. I. R with police and criminal’s accounts are identified ; and very soon police will identify which executive of standard chartered is in alliance with criminal if not criminal himself; i have not got any money recovered till date;

Standard chartered bank should be ashamed of itself and if sc bank does not help, i will have to seek justice through indian authorities ; and also helping customers be careful while opening standards chartered bank accounts; and also arising this concern on digital media and print media across the globe;

This negligence by standard chartered bank is to all customers who hold saving bank account, salary bank accounts with standard chartered bank;
I request rbi to help in the case…. Issue already reported to banking ombudsman.

I have been charge rm53 for my late payment in credit card, my outstanding balance is just around rm450 and within 50days i have made all the payment.
But how come they can charge me rm53 as late payment interest as they told me annual interest is just 18%. I have called the customer service to ask about how to calculate the interest since early april 2017, they said will call me again and explain to me about the calculation, but i until now i also do get any answer yet. I have call standard chartered bank more than 5 times during this 3 months period, most of the time they said will call me back within 2 days, but i got nothing! They are trying to ignore customer and not admit they have doing wrong. Very disappointed on them! I wonder is it all the customer also have face the same problem, is standard chartered bank purposely calculate wrong the late payment interest and try to take advantage from the customer?

On[protected] i received a sms that a transaction of amount rs. 68, 595 has been initiated on my credit card ending with xxxx3547. On the same day and time i called customer care and informed about the same. I was informed to wait for 2-3 days as the transaction is under process and may get rejected if it is not authorized by me.

On[protected] credit card statement was issued with disputed transaction. I called customer care again that the disputed transaction is not authorized by me and its reflecting in my monthly statement. The bank blocked the disputed card xxxx3547 and a new card ending with xxxx4920 is issued

On[protected] i sent an email regarding disputed transaction with complete form and documents and raised the issue.

After the investigation done by bank, they replied that its a valid transaction since otp was issued.

I had sent various reminders and emails, stating that the transaction was not authorized by me and it seems to be a possibility of technical fault or cyber/internet scam. I had complained to the customer care, as soon as the transaction sms was received? Moreover, what credentials were verified by the bank to validate the transaction? Just by saying the generation of otp does not validate all transactions.

I am regularly being asked by the bank to pay the outstanding. Why should i pay for anything which i have not purchased? Although i am still using the card and settling all bills except the disputed transaction on time.

Sub - Issue with the slow banking support services

I am an existing customer with Standard Chartered bank with account number mentioned above and I want to bring an issue to your notice.

On 1st May’17, I had visited and requested Gurgaon Standard chartered bank (Address - DLF Building No. 7A, DLF Cyber City, Sector – 24 / 25 / 25A, Gurgaon) for conversion of current Salary account from single to joint owner, I was asked to submit all documents and fill a form to convert the same. I had completed all the formalities on 1st May and was assured that within 5-7 business days the account will get converted.

However on 11th May’17, I got a call from bank representative stating that the form filled was incorrect and you need to submit your details and fill the form again. Though I was not happy with the fact that 11 days were already passed and I had to submit the form and details again, I again went to the bank on 12th May’17, completed all formalities again and was given assurance that we will expedite the process and this will be done by 15 or 16th May’17, however, till today it has not been converted!!

I have been following up with the bank, customer services however nobody has any clue how much time it would take and what status it is currently at. 18 days has already passed, I first applied on 1st May and till today I have no update on what is happening and how many more days it is going to take.

I am highly disappointed with the fact that:
• Why Bank was not aware which form to be filled?
• Why I was made to fill incorrect form?
• I was informed after 11 days that the form was incorrect, that mean till 11 days no body was working in my case? Why I was not informed earlier?
• Why fake promises that it will done early?
• 18 days are already wasted for me and still no update?
• I have been existing customer with the bank since 2013 with good amount of balance, I keep all my savings with this bank, but is this how I should be treated?
• Can bank understand the urgency of the customers?

I am in an urgency for getting this account converted from single owner to Joint and have provided all documents twice and completed all formalities and if this cannot be resolved early, then I would have to permanently close this account and move all my savings to other bank!!

Please get this sorted as early as possible!!

Dear sir/ madam,

The thing is that ladies are not safe too much in india. This complaint is regarding the abusive and harasment calls i am getting from these shah finlease pvt ltd which is illegal operating against standard chartered bank. I am the lady this the words i am getting from their agents "paise nahi doge toh ghar me ghuske tumhare sath kuch bhi karengey. I am threatened wat to do now. I am getting abusive calls and harasment calls from these agents which are illegal. They are calling to any1 and harassing people to pay money even they dont have any bank account previously with standard chartered. I am suprised i dont have any account with this bank. This is the no i am getting calls from +[protected]. Please take the action against this no. As they are getting data information from some banks and they call on that data. These are fraud people please dont attend such calls from this no.
This is the gentle reminder please take some action against these firm which is operating illegally in mumbai. Please conduct raid against this firm.

I had applied for standard charterd credit card amd they felivered the card with some gift pack which was unexpected. From the first month bill company included charge for the pack. For this reason, i requested them to discontinue the card, discontinue the gift pack and i never used that card. Still they are sending email to pay the money which i never used. It's my affecting my cbil score and am not able to apply other credit card. I have emailed them but no action is taking care by standard charters credit card team.
Thanks

I had availed a personal loan from Standard Chartered Bank in the month of March 2017. The loan was canvassed by an Agency and via the sales dept of the Bank. They had totally misrepresented and may be even committed fraud in my case.
a) first of all I had availed a tenure of 48 months while I was given 36 months and the entire documentation went for a toss.
b) I applied for a correction, though the bank sales team did the same for me, but later I understood they had got me a top up loan with which they extended the tenure alone. ( I really dont know what is there process).
c) the bank executive had obtained my signature on the side of the document with which they had cut out the tenure amount and included new figures.
d) they had sold the account telling that the preclosure amountt is 1 % with a locking period of 6 months. ( now the bank tells me it is 1 year).
e) I was told by the Agency if I claim that am going abroad then the bank will allow me to close the account.
f) I was told I can close the account at any time beyond 6 months for 1%.
i) ECS documentation was collected from me 4 times and still the ECS doesnt happen.. I am charged late fees for the last three EMIS.

AM totally disastisfied with the service and want to end my relationship with Standard Chartered Bank.

I would like to convey everyone that please dont subscribe to such dubious banks.

Today i have put my complain there is no allotted to me, why? They didn't want the thing to be legal?
When i completed it shows reply within 24 hours and finally after submission they says with in 2 working days, what it means?
The staff is not proper to answer on a specific question and just goes on round & round and as not coming on conclusion customer looses its days and they earn.
Bank does not have system to collect the cheque on a chargeable basis and thus delays the customers payment.
How they can force the customer, saying we are eco friendly and does not issue the invoice, when i need the Invoice in original as per the Income Tax Officer, being my purchases are more.

I am writing to let you know of my concern about false informtion which your sale's person of excitel internet gave me. I bought this connection on 08 april 2017 before that i called to manish kasana sales person for getting the information about excitel plans then i told him that the connection i am using it will expired in 18 may 2017 and after 18 may i will call you and avail your service definitely. He told me that i will provide one week trial service i asked him many times is this true then he replied dont worry i will give you the one week extension as my plan will expired on 8th may 2017 will give you one week extension just do call me. Now he is
Not responding me and my plan is expired and i have not got one week extension amd i told to mr. Manish kasana that no any internet provider provides this kind of facilities then he replied yes i will provide you. I am sharing with you manish kasana number's [protected] and [protected] and manish kasana shared his senior's number vivek:-[protected] he didn't help me and told me please call him because i can't help you in this. The way he speaks totally abusive and arrogant. I want apology from him.

I look forward to your reply and a resolution to my problem. I will wait only for 24 hours then after i will complaint at upper level main head office. Inernet crime complaint centre (Ic3).

My user name is [protected]

Sincerely,

Tarandeep singh

[protected]

The bank has made credit card enquiry without i being applied it for. I have complained several times and there is no response from the team. Also i see an credit card cancelled and closed is still showing as active in the cibil report.
Please take action to close the cancelled card along with the enquiry made on my name without my approval and i being applied it for. This is seriously affecting and having negative impact on my score.