Standard Chartered Bank Complaints & Reviews

I am writing this complaint against standard chartered bank

I had been using the credit card of this bank from the year 1997 to 2004.
I was satisfied with the service from 1997 to 2004 but in 2004
a statement that said that there was cash withdrawn from Tamil Nadu from my credit card which I had not withdrawn because
I have never visited the state, then how come was there a withdrawn. this was the event which lead to the dispute.
I had faxed a letter to standard chartered about the event mentioned above, but there was no action taken.
therefore I stopped using the credit card, after a few months i started receiving abusive calls from standard chartered
asking for the payment of the due amount which i had not even used. They consistently used to call me and also
had started visiting my house and threatening my family when i was not present in my house. then I went out of the town to my native place.
My father was unaware of this situation and they threatened my father for full settlement and my father felt threatened and settled the due amount when i was not present.

the following is the scanned copy of the letter that I received from the bank after the amount was settled

After the settlement I took car loan from icici bank in 2008 which I completed in 2013. since 2013 I was not in a need of a loan but recently I applied for a car loan
and I was told that my name was in the default list because I had not settled the credit card amount of standard chartered bank and now they are therefore my loan was rejected. so please help me to get out of this situation and please do the needful.

regards,
Gurmeet Singh Dhariwal

Hi,

It's so bad experience with Standard chartered bank. Regarding the personal loan 50571532. The bank is cheating by not allowing me to close the loan. I have already paid 12 EMIs. The customer satisfaction is ZERO. the staff members are so rude, not cooperative. They have issued a closure letter on 24th April 5PM IST and "The cheque issued towards prepayment should be realized before 24th of the Month to ensure that next...

I got a call from mobile no.[protected] (Twice), [protected], [protected] (Twice), 8270852xxx (This number not sure)

Calling from same location more than 4 time to promote credit cards, i keep on telling no need even though they are calling.

My productivity at employer stucks, i mentally disturbed. Did rbi provided any rules to do call for the same person to sell credit card.

To be forwarded to rbi to take action.

I'm writing this mail with regards to my DEBIT card transaction dated 31st March 2017 towards the beneficiary bank Kotak Mahindra Credit Card payment for Rs.15, 000/-.

I recieved message stating your transaction got successful and the payment has been credited to payee successfully.

But as of today 18th April, there is no payment credited towards the beneficiary bank.

I have spoken to your customer support as well as your investigation team, which is of no use. They were just raising the complaint and closing it by evening stating resolved. And to my surprise one of your customer support doesn't even know to which bank it got credited, she was telling Vijaya bank but it was Kotak.

P.S. Same bank transaction I did in the month of Feb 11th and please see the screenshot of kotak for your reference and do the necessary things.

Sir,

Please close my credit cards as under;
Master credit card No. [protected]
Master credit card No. [protected]

As per the lastest statement for April 17, I don't have any balances due on date. Request you close those cards immediately.

Thanking you very much for providing the cards and I donot want to maintain any more credit cards.
Please let me know the status of closure of cards within 1 month.

My mail id: [protected]@yahoo.co.in for your ready reference. My mobile No.[protected].

Hello.My name is k.Zoremtluanga from india and i had received email that a dying woman wants me to inherit her late husband fund.They transfer the money using your bank and sent me 2 beneficiary and change of inheritance using ur bank certificate so i wanna know if its true or hoax.Pliz check up for me and reply me asap.

Yours faithfully
k.Zoremtluanga

Dear sir,
my account is inactive from past 1 week.my net banking is blocked. I have sent many mails but no proper response. I didn't even get call back from your side. i tried phone banking helpline but it is bit confusing.
reference code received :04/17/003070, 04/17/009456, 04/17/003070, 04/17/005221

please help me as soon as possible!!!
my account number :******92914

Dear Sir/Madam,
This is to inform you that I am undergoing a financial issue due to which I am unable to clear the debts of my credit card payments. My credit card no is: [protected]. I am negotiating a settlement with all the creditors on this regard.

If you agree to settle with this amount of Rs.18, 854.48, I shall be clearing their dues within the next 5 business days.

Request you to please do take my letter into your higher consideration.

Yours Faithfully
kalpesh bamne
[protected]

To

The adminstrative officer,
Consumer court forum.,

Sir,

I v. Krishna rao working as a civil design engineer in bangalore, a
Customer of standard chartered bank holding a credit card since may 2011 and after getting the card, the royal sundaram representatives
Introduced them selves as a allied company with standard chartered
Bank (Standard chartered bank has business tie up with royal sundaram, tata aig etc) and the bank representative also given same
Information while i had contacted with him for a clarification. The
Call center representatives engaged by the companies like in the case
Are providing fraudulent information to the public and trapping them
And later threating the customers.in this regard the royal sundaram
Representatives explained the benefits of the health insurance policy
And their business establishments and finally convinced me to get
Number of health policies from royal sundardam health insurance
Company. At that time the person confirmed that in any case found not
Interested in the policy will be terminated and cancelled. Upon that
I had convinced and opted the policy as they are the best among other
Companies. They both told that the companies were tied up and best
Among other insurance policy companies and serving the policy holders
In a better way all over indian with many branches every where and
Cabn claim easily from every where. They suggested that the premium
Can be payable by emi option through the standard chartered bank by
Taking loan from the standard chartered bank. Initially i agreed upon
To get the policies without signing any document/agreement but after
Getting policies papers all are bogus simply cheating the common
Indian. The documents does not contain any health cared card like the
Cards limited company’s offering for the employees. They has given
Cards called thyro care cards instead of health care cards and are
Useless. After first premium royal sundaram representative contacted
Me and told that the total amount of the policy for the two years has
Been increased and to be paid based on the revised amount. I had not
Agreed with that, later they increased the rate of charges over the
Premium. The charges imposed on us was unbearable. I had intimated
The same to the bank managers. There was not change in the process.
I had paid so many premium.in the way so many companies contacted me
For so many plans. Some of the companies cheated me in this way. I
Has complained against this to axis bank managers and consumer court
Forum. Atlast after many months the amount has been refunded but i
Had paid interest for the money. I had lose my confidence in the
Online transactions as so many companies cheating the custmers in this
Way. Simple they are trapping the public to pay money to the
Companies any way without any services or simple paper work by
Engaging call centers. I had visited so many places, web sites and
Found no branches to the allied companies any where as the
Representatives tales. I had asked the standard chartered bank to
Cancel all my transactions. They had cancelled my account from the
Bank. There is not account with the bank. Later royal sundaram
Tarted to call me and harassing me regaularly by calling and
Emailing. I had asked to cancel the policy. They are not ready and
Cancel the policy and indeed they are going to threatening me many
Times by calling. Later the standard chartered bank has started to
Ask to pay the whole amount by sending sms and emails to me after
Cancelling the account with the bank.
So unnecessary i have to pay the premium of health insurances by which
I will not get any benefit of health coverage as the banks are not
Well established and not having so many branches and not rendering
Class of services compared with the other banks and health insurance
Comanies. So i request you to help me to get rid off this unwanted
Premium of health coverage. Hope i will get your assistance. My
Contact number is[protected], email id. :
V. [protected]@gmail.com

Please respond me so that i can be able overcome the problems with
The companies cheating the public with the policies using call
Centeres and fraudulent information.

Thanking you sir,

Yours faithfully,

V. Krishna rao,
Civil design engineer,
[protected]/[protected]
V. [protected]@gmail.com
Mumbai.

I, G M Shivkar having a credit card of your bank having number as [protected] would like to request you to cancel my Card.
I am regular card user, who pays the dues within the due date.
but due to unsolicited situation there was slight delay in payment of my last months due.I am unhappy with the heavy charges levied.
I had paid those late payment charges today and would request you to Cancel my card.

Thanking you
G M Shivkar

Dear Bank Lokpal,

On 7th Feb 2017 (07/02/2017) there is a unauthorized transaction performed on my account Standard Chartered Bank Credit Card for which i didn, t get an OTP and Also the limit is increased which is not possible and was paid in dollars. I neither have a passport neither i went to US.

Name: Anil Sharma
Transaction - CCI*[protected]@GETAROOM[protected] US
Amount - 39647.76
Card- **** **** **** *461
New Card- **** **** **** *333
I have registered complain against it. I got a refund and i got a message from customer care that it will take 45 days to solve the issue and we will let you the stages of inquiry on my complain.

But after 45 days in my account they started showing unpaid amount as 40222.76. When i called the customer care they told me they have done some inquiry which i didn't know. The transaction is bared by me.

There is some hacking and hacking on Credit card going on to which Standard Chartered Bank are not accepting and fooling the customers. And they are telling me that merchants can automatically debit the amount without OTP.

I haven't done the transaction neither i was known about it and also my card is not a VISA Card for international Payments

Please solve the issue as they are harassing me a lot.

Thanks & Regards
Anil Sharma

Sir, we got home loan from standard & chartered bank, rs. 11, 26000.00 in 2005-06 and as per their on record we have paid already rs. 11, 62, 445.77 up to 13 march, 2017 & in this amount contain excess payment of home loan of rs.36, 545.77 but i sended a mail to bank on[protected] with the request of refund of rs. 36, 545.77 in our a/c immediately which was already paid by us against home loan amount of rs. 11, 26, 000.00, in-spite this bank again withdraw rs. 2, 81, 061.77 dt.[protected] against my home loan from our home loan a/c no.[protected]

Kindly u must look in to this matter and ensure our total re-fund of rs. 3, 17, 607.54 (Three lakhs, seventeen thousand, six hundred seven and fifty four paise. With all original registry paper (S) of our house property. And take a appropriate action against the bank and impose justified fine on the bank for this ill-legal act and transfer said money of fine in my a/c.

Hope n thanks

Jyotiraaditya singha / shashi kala jain

Mob: [protected]

I had settled my StanChart Personal loan in the year 2003.
The bank offered closure of account on my payment of Rs.42, 000/-.I was told that I will receive the NO-DUES Certificate within 5days,
when I did not receive the certificate even after 10 days, I went their concerned office on Cunningham road, Bangalore at least three times, but the persons who were in touch with me did not meet me.
Immediately after that I wrote to the Chairman of the bank on 14/11/2003- but even he did not reply, nor any corrective action taken.
The bank had not closed the account- I find this a deliberate attempt.
I have been getting harassment calls from various people during the last five years, - this is after more than six years after I paid the amount as told by the bank.
This is ridiculous. The bank did not update CIBIL and now the company to whom the bank had sold the debt is harassing me for payment, even after I sent them the proof of my payment.
This is clear that the bank is cheating their customers.
The person who I had dealt with in 2003 is not traceable - his name as claimed by him was Pramod Pillai..

Please help me in this matter.

I possessed a credit card from Standard Chartered (SC) in 2006 and made some purchases before moving to USA on my company deputation.

Due to this move, my mobile connection was terminated (after no use in certain period of time); moreover I vacated the rented place which was given as correspondence address in my credit card account. There was some delay (due to this sudden move) in making the payment of amount due on my account as there was no online payment option available at that time but I ensured to made the payment of all the amount for which I made the purchases.

During my communication with bank in Feb-2007 (over email), I found that outstanding dues on my account were Rs 2000+ for which I was asking bank to provide me ways to clear this amount but I didn't receive any email communication from bank after Feb-2007. In 2014, when I tried applying a new credit card, I came to know that bank has posted Rs 95000+ interest on my account and when I requesting several information from bank (e.g. how long the account was kept open before amount was written off and details were provided to CIBIL, why bank didn't send me statements after Feb-2007, etc.) which bank is not able to answer.

This is a miserable situation and it seeks bank is hiding. I have sent several emails but their answer is plain to clear the outstanding dues without giving me information which I am requesting. Can you please suggest me what action I should take now?

Date: 13/Mar/2017
Diesel Filled for: Rs. 1950

After demonetization there was an announcement that there will be no surcharge and service tax on digital payment for fuel transactions. I've been charged additional Rs 56.5 + Service Tax + Cess etc..

What is the point of going digital when the transaction is charged. This is defeating the whole purpose.

My credit card ending with #5715was cancelled without informing in Dec 2016.

The bank had charged a Rs.500 over limit charge on my previous card which i had stopped using from July 2016 since it was expired and the bank had sent me a new card to use.

Since i didn't understand the details as soon as i started getting the reminders about a payment on the expired card, i called in to the bank and i was told i could ignore it.

This Jan, i found out my current card was blocked. when i called in there explained to me it was because of this non-payment on my expired card. Note: there was nothing pending on my active card.

I immediately did the payment and raised a request to reinstatement by current credit card. I had followed up multiple times and at last they said, it will be reinstated in 2 days. Since, it didn't happen i wrote to the bank - since the phone banking agents where of no help and only tried to end the call by giving wrong information over and over - they responded saying due to internal policy the bank cant reinstate the card.

I very well do know CIBIL score will be one of the parameters the bank would have checked and the bank has rated me low on this.

I have been a customer of this bank for 5 yrs. I have never defaulted any payments before. I would like to know why my CIBIL score is rated low and my card to be reinstated, if not the reason for the same. and the reason for blocking my card in the first place

With Gratitude

Abhishek Sharma
[protected]

Hi,

I have opened salary account with Standard Chartered bank in September when they came to my office along with other banks like ICICI, HDFC and others.

Standard chartered made lots of false promises and mis-sold product just to ensure they get some employees signing on to their accounts.

We were promised reward points / cashback on their account which was much different to what we actually got. We were also promised Kindle as a free gift but this was also a false promise.

I have been complaining since then (that is almost 6 months now).

Regarding reward points / cashback, I closed my matter after bank apologiesed to me. However, on Kindle, till now they have not sent me the kindle nor they are confirming that it was also a false promise.

I have sent many emails (through secure message of internet banking), called up custoemr service, spoken to my Relation Ship Manager and even Branch Manager is aware of the situation.

However, even after 6 months, I have not got any update on Kindle or apologies saying this was another false promise from the person who signed-me up for the account.

My account was opened at Kalyani Nagar branch, Pune. Relationship Manager Ankush and Branch manager knows about the case. And even after formally complaining there is no response for last 6 months.

I was expecting a higher level of service from Standard Chartered compared to other banks but looks like our Indian banks are more honest and better in customer service. Even the online banking features are very limited in Standard chartered compared to other Indian banks.

Sir,

Myself jagadeesh, fraudulent transactions made on my credit card around 25000 inr in the year 2015 aprox. Now including interest it' 34000 inr (Figures are aprox).

I have complained immediately when i came to know this by operating netbanking.

Credit card no: [protected] (Deactivated after the trasaction) & erased all the transaction details in the netbanking.

Now they are keep on disturbing, i'm not able to focus on my work even.

How can i pay when i did even use it. That time i was in abu dhabi and card was with me.

I really don't know how to handle, first time i'm facing these kind of issue.

Please help me in this regards.

Thank you.

Jagadeesh
Abu dhabi
[protected]@gmail.com

Hi there,

I had bought mobile phone on 14 Jan 17 form amazon and opt EMI option and the mobile phone was not working so I had asked to Amazon to refund the amount. As per term and condition the amount has credited to SC credit card account by 21 Jan 17.

Logically, The EMI option should have closed at that time only but SC has credited the amount twice and when I saw a statement EMI has been already reflected which should not be happened...

And when I called to customer care, they are saying that you should have called us to close EMI.

Now because of twice credit I have to pay to SC the complete amount of mobile. which is not acceptable...

I have applied for Standard Charted Bank platinum-rewards credit card on 22nd December 2016. I also got calls more than 2 times for verification and entire query were resolved. But I have not received Credit Card till date. My application reference number is #CCO011A1RV.

After complaining, I got to know that they have lost my documents and asking me to resubmit the same documents in a hard format but I refused to do the same because they already have my documents then why I should resubmit the same documents, the concern is where are DOCUMENTS?

And I have sent so many mails to them but no response yet received. Their NODAL OFFICER (Nodal.[protected]@sc.com), PRINCIPAL NODAL OFFICER (Principal.[protected]@sc.com) and SERVICE HEAD (Head.[protected]@sc.com) all are the same, “No response”. Though they are mentioned in ombudsman on their website but the problem still exists.

It is a concern of Customer’s Confidentiality. I would never suggest for Standard Charted Bank.

Dear Government, please monitor on this kind of fake activity by the bank.