| Address: Kolkata, West Bengal |
Hi team,
I am GOURAV SAMANTA and have been the owner for the S&C credit card ****-****-****-7485 for over 2 years now. However recently I find difficult to keep faith on your organization and I am not at all happy using your services and benefits. Last month, I failed to pay my dues within the due date, due to my slight negligence about not having checked the spam folder. I am not a computer expert and I do not know what content you put in those mails, that some mails directly hits my inbox where some hits the spam folder. Its surprising to see from your business stand point, that all your promotional mails gets through without any issues, but the one which matters most ‘the monthly bill’ is unable to pass through the general mail filters. Also unlike other banks, I expect reminder calls to aware users so that they do not end up paying the late fines and their subsequent charges. But again, I receive calls from your bank asking for personal loans, but do not get calls which could actually make a value add to your services.
I called up the representative to enquire and request if the extra that has been added, could be dropped. He confirmed that this is very much possible and this request will be entertained as long as I have made my payment. All extras whatever has been imposed and paid will be reversed on my next bill once I have cleared all my dues. I cleared all the dues which included the late fine and interest, and now I am receiving regret messages in my cellular phone saying this reversal will not happen.
Needless to say, I could not be left with a much worse impression about your bank where money matters above customer satisfaction, technical glitches are used for your advantages, helpdesk representatives are not transparent, rude and sometimes unqualified.
I no longer wish to continue with your services and so requested to cancel my credit card on 17th/18th Oct 2013. I was told I would be contacted within 24 business hours for authentication and my card will be cancelled within the next 7 days. However despite of 72 business hours and more, I was not contacted and the representative attending my call only kept on repeating that ‘It will be done within 7 days’. It sounds your team is not that keen in resolving issues the same way, they are keen in taxing customers. Anyways, will appreciate if this complaint rings a bell and if I could be contacted soon.
Aug 14, 2020
Complaint marked as Resolved Standard Chartered customer support has been notified about the posted complaint.
Please accept our sincerest apologies for the inconvenience you have experienced. We request you to provide us your contact details, so that our official can contact you to address your concern.
Regards,
Standard Chartered India