Standard Chartered Bank Complaints & Reviews

I had been using Standard Chartered Bank credit card number [protected] since last many years with good credit payment records. Lately I was not happy with the services of the bank as they were imposing late payment fee and banking charges in spite of my making payments before the due date, on account of their payment posting problems.

As a result I am making a full and final payment of Rs. 5262.00 today by online banking from my HDFC bank account. This is as per their 25th Sep' 2013 statement, which is after imposing multiple months interest charges and late payment fee, in spite of my making regular payments. I also want to put on records that I had cut the credit card and sent it back to them long time back and had informed them the same.

This is my FINAL payment to them and I do not want to see any account statement for this card number as the card is not in possession any more as it does not exist.

This complaint is being made so as to tighten the said bank on harassment of the customers.

Hello, This is to bring into your notice that I have been issued a Standard Chartered Bank Titanium Credit Card([protected]) in the name of Sandeep Rawat. I already have other credit cards with no yearly fees, and also I was not at all interested in taking it up, it was banks executive who insisted me repeatedly just to achieve the monthly target. During the discussion with one of the banks executive while the application process, I was told that I will be contacted after completion of year to know my willingness to continue with it. But I have never been contacted in this regard and also to my utmost surprise i have received the bill with yearly fees levied on it. After this I dropped an email to costumer care executive asking them to close my account and waving off the annual fees on this they replied : "Ref : 09/13/123575/SP/CRD Dear Mr. Rawat, This is with reference to your e-mail dated September 25, 2013 We confirm that the card has been issued to you complimentary only for the First year, however Rs. 750 would be charged to your card account from the second year on-wards. We regret our inability to reverse the same in your card account. We note that you are abroad and hence we await your further instructions vide the same channel . Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Ramya Prabha Officer - Customer Care" I would like to help me with this. Looking forward for you positive and quick response.

Hi, I have lost my credit card not able to remeber my card number. I had discussion with Customer care to block my credit card but they are asking for card number but not able to remeber the number. As per converstion i have provided my phone, email, Pan card No and Date of birth details to executive but they are not able to fectch card details from the database. Even executive not able help on my lost credit card...Not happy the service which is provided by customer care folks. I am suprised with the system want they are using beacause they can able to get the details with help of email and Card no which is not correct way of mechanism. It should be with all other categories.Pls improvide your system infrastrcture and service. Thanks & Regards Rushi

KMM15260142V4878LOKM, KMM 15051946V85850LOKM, The nature of complaint is serious and the embarrassing situation when card was declined on no fault of me.I am still in shock when the said card is valid till 2016. Based on RBI guideline new card with chip to be replaced once the new card is activated automatically old card will be deactivated, regret that Stan Chart didn't issue new card and deactivated my current card. The mental agony faced when so many onlookers in mall starring at me as if I am culprit. Stan chart to compensate the loss I made.

Dear Sir,
Re: Credit card no:[protected]

I have experienced all the things, which is like a nightmare to me. On 19th September, 2013 a telephone call came to me from[protected]. The person told me that he is a representative of Airtel and he alarmed me that two similar seems is operating somewhere, he verified my identity, my hand set model, balance and validity of the seam. The fact is that, I have two other Airtel seems which are also registered at my name and these two seams are using by my wife and daughter. The person told me that the two unknown seems, which are not registered in my name, will be stopped immediately. After that several calls and blank messages have come throughout the night from Vodafone no[protected] and it continued till 2 p.m. next day.
On 20th morning I found that a message has come from Standard Chartered Bank that, an online transaction of Rs 950/- has been made against my credit card. I immediately contacted SCB customer care and block my card immediately. I have come to know from them that, total six online transactions have been made from Delhi, Metro area ,total amounting Rs 5,500 /-. They assured me, necessary steps will be taken after proper investigation.

Dear Madam /Sir, Couple of years back Standard chartered bank sales department called me and offered a PLATINUM REWARD credit card with free joining fee and free annual fee (charges) as my salary was more that 65,000.00 rupees per month as per their criteria. I reconfirmed the same couple of times and then gave my documents for the subscription of their credit card. But after taking my documents they gave me with a TITANIUM CARD with annual subscription fee for which I did not agree and wanted to submit back. Then they apologized and asked to keep the card for that time being and committed to review and get back to me with a platinum reward card within six months. Of course the waived the joining fee and the first year annual fee but did not do any review or get back to me within six months. Now for the second year they have charged the subscription fee and not responding to my mails at all. I asked them to call me and discuss about that but no response. In the mean time my contact number is changed and there is no way to update the new number on their website if the old number is not existing as they have an one time password policy to the old number. I intimated them with my new number. They did not call me regarding the on going issue but their sales department person called me and visited to my address and offered the platinum reward credit card again. He ensured me that this time he must do it for me. When I asked about my old card he asked me to pay the amount mentioned on the bill and close that. It is really cheating and fraud. I have all the evidence against the communications and can submit if required. My name is Sitakanta Acharya and the complaint reference number with the bank is " (KMM9721517I15977L0KM) " i.e. continuing for more than two years with no resolution. They are continuing adding the late fee and other charges to the annual fee they charged this time. I will be thankful if the problem is resolved. Sincerely, Sitakanta Acharya

Dear Sir/Madam, With reference to the Standard Chartered Credit Card No. [protected]. I want to bring the following to your kind notice:-With reference your current months Credit card statement.....I was wonder when I have checked my statement details. however, annual fees added INR 2999.00 with Over limit charges. As I am very much disappointed with SC bank as their have some Sales/ Marketing Executives who were makes the false commitments to their customers just for selling the credit cards to them. It is not at all a good thing, it may be called as "fraud"., I was used another Super Titanium Card (Annual fees was INR 750.00), and I have closed this card due to some fake/false commitment but In this card sales person commitment that this card is free through Bajaj Finance World Credit Crad because in Bajaj Finance have good relation with you in financial matter, I am totally up sate, these kind of hidden charges you have added and force for payment. I need help from your end because my credit limit is INR 32000 and they are added and force me to pay all the amounts. As I dont want to waste time in writing the mails/make calls to their customer care executives. I hope to hear from you soon. Thanks & Regards, Bijaya Kumar Mohanty +91-[protected]

It has been more than 2 weeks since I placed the request for the cancellation of Credit Card which was dispatched to me without intimating me and then placing the annual fee of 999/- and Service Tax on that amount. I called customer care and placed an request to cancel this card and reverse all the cahrges which was accepted with the Service Request No[protected]. Since than I have not received a single call from Bank Officials however with each email they keep claiming that someone had called me and I wished to continue with that card. They are making falls claims. Kindly see the below email communication so far with the bank officials. [protected][protected][protected][protected][protected][protected][protected]---...⇄ From: Arun Gupta <[protected]@yahoo.com> To: head.service <head.[protected]@sc.com>; "Nodal.[protected]@sc.com" <Nodal.[protected]@sc.com>; "Principal.[protected]@sc.com" <Principal.[protected]@sc.com>; Standard Chartered <customer.[protected]@sc.com> Sent: Thursday, September 12, 2013 7:09 PM Subject: Re: Your recent communication with us (KMM15241806V90997L0KM). SR NO:[protected] Earlier it was CC executive and now Head of service claiming that I had a conversation with SC officer. If so kindly send me the recordings. Truth is that since I placed the request for the cancellation of card on 27-Aug-2013 (SR NO:[protected] there is NOT even a single call I have received from Bank Officials. How can you claim that I wished to continue this card. Now after seeing such falls claims I cant even think of having any relationship with this Bank. An Harassed Customer with No Regards Arun Kumar Gupta Cell No: +[protected] From: head.service <head.[protected]@sc.com> To: ARU N KUMAR GUPTA <[protected]@yahoo.com> Sent: Thursday, September 12, 2013 6:34 PM Subject: Your recent communication with us (KMM15241806V90997L0KM) Ref : 09/13/044024/SP/CRD Dear Mr. Gupta, This is with reference to your e-mail dated September 10, 2013 We regret the inconvenience and distress caused to you during your earlier interactions with the Bank. We sincerely thank you for your patience and persistence; it has helped us reinforce internal efforts to avoid reoccurrence of such instance in future. We are concerned to know that you have requested to cancel your card relationship with us. Further to the telephonic conversation you had with our officer, we note that you wish to continue our service. We thank you for reconsidering your decision and provide us with another opportunity to be of service to you. As a service gesture, we had reversed the Annual charge of Rs.99.00 and late payment charges of rs.350.00 debited to your card ending 5221 along with the corresponding service tax in the month of August 2013. This credit will reflect in your next statement. We request you to contact us for any further details or clarification that you may require in this regard. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sathish Kumar From the Office of Head, Customer Service We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. [url]https://forms.online.standardchartered.com/public_website/india/e-survey/[/...⇄ Please do not disclose your PIN/One Time Password (OTP ) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to [url=http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.h...⇄ Standard Chartered Bank India |Standard Chartered Bank India[/url] Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows:[protected]---- Dear Nodal Officers/Head Has bank turn a deaf ear in this matter? Worst part is bank official are not bothered to respond on time and not even bothered to make at least a single call to customer to resolve the issue. A SR created on 27-Aug-2013 is still not closed. Despite my continuous request of cancelling the it is not getting done. This is my last and final request to cancel the card. Arun Kumar Gupta Cell No: +[protected] From: Arun Gupta <[protected]@yahoo.com> To: Card Services <card.[protected]@sc.com> Cc: "Nodal.[protected]@sc.com" <Nodal.[protected]@sc.com> ; "Head.[protected]@sc.com" <Head.[protected]@sc.com> ; Standard Chartered <customer.[protected]@sc.com> ; "Principal.[protected]@sc.com" <Principal.[protected]@sc.com> Sent: Friday, September 6, 2013 7:01 PM Subject: Re: Your recent communication with us (KMM15142340V19881L0KM) Thanks for the Reply. At this moment I have decided to cancel the Card with all the charges levies on it to be reversed. I may opt for a new card with better features provided Bank services are good with a good customer care. So please cancel this card. Regards Arun Kumar Gupta Cell No: +[protected] From: Card Services <card.[protected]@sc.com> To: ARU N KUMAR GUPTA <[protected]@yahoo.com> Sent: Friday, September 6, 2013 5:53 PM Subject: Your recent communication with us (KMM15142340V19881L0KM) Ref : 09/13/010369/SP/CRD Dear Mr. Gupta, This is with reference to your e-mail dated September 03, 2013 . At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim. We are concerned to note that we have given you a cause to complain on our services. We regret any inconvenience caused to you in this regard. We would like to inform you that the annual fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. Considering your long-standing association with us, we have arranged to reverse the annual fee (Rs.999.00) debited to your card ending 5221 along with the corresponding service tax. This credit will reflect in your next statement. As a service gesture, we have arranged to reverse the late payment charge (Rs.350.00) along with the corresponding service tax. This credit will reflect in your next month statement. We are concerned to know that you have requested to cancel your card relationship with us. We request you to reconsider your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Somasundaram J Officer - Customer Care Original Message Follows:[protected]---- Dear Head/Nodal Officer I am tired of writing and calling the Customer Care however they are not bothered to resolved the issue. Just reply to my email with no resolution. Further there are false claims by customer care officer, "Sandhya S" that I wished to continue with the Credit card but the truth is I never received a call from CC after placing the request for cancellation of Credit Card. Due to this careless attitude and false statements by CC executives I have decided to cut all the connections with the SC bank and also close my 8 years old Saving Bank Account. Please go through the entire communication below in last 7 days [protected][protected][protected][protected][protected][protected][protected] Please be advised that I have never recieved any call from bank executive and nor I wish to continue with this Card. Hence request you to cancel this card with immediate effect and cancel all the charges levied on this. This is my final intimation to you. Rgerads Arun [protected] Previous Message: From: Cards Subject: RE: Cancellation of Credit Card. SR NO:[protected] Date: 31/08/2013 8/31/13 Ref: 08/13/123609/SP/CRD Dear Mr. Gupta, This is with reference to your Internet Banking query dated August 27, 2013 We are concerned to know that you have requested for the cancellation of your card. Further to the telephonic conversation you had with one of our executives, we understand that you wish to continue using your card account. Hence, we request you to use the same for your future transactions. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sandhya S Officer - Customer Care [protected][protected][protected][protected][protected][protected] 8/28/13 Ref: 08/13/129236/SP/CRD Dear Mr. Gupta, This is with reference to your Internet Banking query dated August 28, 2013 We wish to inform you that the cancellation process takes up to 7 working days. We assure you that we have initiated your request for cancellation of your card account ending 5221 based on your request in the previous e-mail addressed to us. We assure you that your card will get cancelled in due course. We seek your patience and understanding in the interim period. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Mohammed Imthiyaz Officer - Customer Care [protected][protected][protected][protected] 8/28/13 Hi Yesterday I has called customer care and requested for cancellation for my Credit Card and reverse the annual fee which has been applied on this newly delivered card without any intimation to me. However I have still not received any confirmation call from Cancellation team regarding this as told to me by customer care execution Mr "Rakesh". The SR No for cancellation of credit card is :[protected]. Kindly cancel this card along with reversing the annual fee and ST on annual fee. Regards Arun Kr Gupta [protected][protected][protected][protected][protected][protected][protected] Arun Kumar Gupta Cell No: +[protected]

DEAR SIR, I WAS HOLDING A CREDIT CARD OF STANDARD CHARTERED AND AFTER THE INITIAL ONE YEAR I WANTED TO CLOSE THE CARD AS I WAS NOT USING IT. I HAVE REPEATEDLY MAILED THE BANK AT CUSTOMER CARE. PLEASE FIND THE BELOW MAIL FOR DETAILS. I HAVE ASKED FOR DISCONTINUING THE ACCOUNT BUT TO NO ANSWER OF CLARITY. PLEASE LOOK INTO THE MATTER ASAP. Ref : 08/13/132415/SP/CRD Dear Mr. Ray, This is with reference to your e-mail dated August 29, 2013 We are concerned to know that you have requested for the cancellation of your card. Further to the telephonic conversation you had with one of our executives, we understand that you wish to continue using your card account. Hence, we request you to use the same for your future transactions. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sandhya S Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows:[protected]---- I am still awaiting revert of the previous two mails. [protected] Forwarded message[protected] From: customer.care <Customer.[protected]@sc.com> Date: 25 August 2013 16:33 Subject: Your recent communication with us (KMM15032425V28530L0KM) To: AVIRUP RAY <[protected]@gmail.com> Ref : 08/13/112108/SP/CRD Dear Mr. Ray, This is with reference to your e-mail dated August 25, 2013 We are concerned to know that you have requested for the cancellation of your card. We have forwarded your request to the concerned department. One of our executives will get in touch with you shortly in this regard. We request you to bear with us in the interim. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Clemy V Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP ) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows: [protected]---- I understand your point. But it was mentioned to me earlier and i remember quite clearly that the second year charges would be charged to me if i grant and ask for it. I insist that i want to discontinue my credit card and i am not going to use it for the second year and so kindly accept my submission of the credit card. Also kindly ask your sales guy to properly mentione the afore mentioned point at the time of selling the cards Hoping for a speedy reply Thanks Avirup Ray On 20 August 2013 17:16, customer.care <Customer.[protected]@sc.com> wrote: Ref : 08/13/084691/SP/CRD Dear Mr. Ray, This is with reference to your e-mail dated August 20, 2013. We understand your concerns regarding the Annual Fee billed to your card account. In this regard we wish to apprise you that the Annual Fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. Super Value Titanium Card makes every moment enjoyable with: 5% Cashback on fuel: At all fuel pumps be it at BPCL, HPCL, Indian Oil, etc. 5% Cashback on telephone bills: On all telecom service providers - be it Airtel, BSNL, Vodafone, MTNL, Reliance, TATA Indicom , etc. 5% Cashback on Utilities 1 Reward for every Rs.100.00 spent on all other categories Cashback is capped to a maximum of Rs.100.00 per eligible transaction, and to Rs.500.00 per month for all cards owned by the customer. Minimum transaction value has to be Rs 750.00 for Cashback eligibility. A review of our records does not indicate any communication / assurance provided by you with regard to the aforesaid card being a life time free card. In the event you are in possession of any confirmation (document / verbal) with regard to the lifetime waiver of the annual fee we request you to share a copy of the document (or) reference number of the telephonic interaction to enable us assist you accordingly. We note that the Most Important Document in the application comprising of the details of the various charges and fee applicable on the card states that the same will be free for the first year (ie the fee on the card has been waived off for the first year). However an amount of Rs.750.00 will be billed to your card account from the second year of availing and using the card. Accordingly, the Annual Fee of Rs.750.00 had been debited to your card ending 3123. We regret our inability to reverse the same. We are concerned to know that you have requested to cancel your card relationship with us. We request you to reconsider your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sathish Kumar Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.

Please provide as Dear Supported Team, I had applied for credit card in standard chartered bank, time I had applied at the same time employee of standard chartered bank (Manjiri) was gave me this application number [protected]. but i cant see online my application status. this is wrong application no. I personally contact customer care and told him please give me status of my card but they cant any help me. Please do the action against standard charted bank My email id is [protected]@rediffmail.com My mob no is [protected] information as possible...

Please provide as much iDear Sir,

My Name is Mohan Nainani, I have a Standard Chartered Credit card. I would like to inform you that the services of standard chartered is pathetic. The customer Care officer are least bother about the customers, As if they are doing a favor by serving the information to the customer. I am using the Standard Chartered credit card from last five years. From past one year i have stop receiving the credit card statement, I had asked for the reversal of the late payment fees, after the confirmation from the sales officer, i made the complete amount of payment, but my late payment as not been reversed. and later when i call the customer care for the confirmation, she was very rude to me. She was talking to me as if she is my boss. After all this experience, i would never recommend anyone for standard chartered. I would request any senior person from standard chartered to please call me and try to resolve the case.

My Updated cell phone No is [protected]


Regards,
Mohan Nainani nformation as possible...

I have paid my due before time and raised a request to close credit card.

But they do not close the credit card first, on saying again and again they closed the credit card and send me a bill of late fee.

I have paid all the amount before time, so no question of late fee.

Please help me out as they sending me a message on phone for false payment and harassing me.

Hello, Few months back I've got a call from Bajaj Finserv Lending for a credit card service with Standard Chartered Bank. They have issued me Standard Chartered Platinum Credit Card. I have done shopping just once from that credit card and have got a bill wherein unnecessary charges were applied in my bill. So, I've made a minimum due amount before a due date but later on I've deposited the cheque in favor of My Credit Card Payment but the bank have misplaced my cheque & no communication has been given to me about my detailed bill / payments. After few days of the payment I've got msg from Standard Chartered Bank saying my bill amount is pending. Since that day only I had been calling to the customer care no, of the bank no body is responding to my calls. I've also written a mail to them about this complete issue & have requested to cancel my credit card (Complaint Ref No. - Ref : 08/13/104828/SP/CRD) & have got a mail-reply that my request will be processed in 7 days but no response has been received from them till now & still no one answers the call at customer care no. I am not getting any clear status about my bill payments & credit card cancellation request. So, I would like file a complaint against this fraudulent bank & would also request to take strict action against the bank & help me with a positive outcome.

Hi Team, I visited to kanyani nagar branch of standard chartered bank, pune. I was mis behaved by guard and as i get info bank even dont have parking for customers. So what they suppose client will come by magic or always by walk..?? Government Should stop these branches which don't have parking for the Customers. Kindly look into it. Regards, Praveen Maheshwari...

I am holding a STANDARD CHARTERED MANHATTAN platinum credit card No.: [protected] from 09/11. I have purchased an AC on may-2013 with agreement of amount RS-3333.17 with total 6 installment whereas the entire full payment has been done on 10/06/2013 through VISA power transfer from my axis bank account.

After that transaction I am getting following SMS like
“Hi,the payment for stmt 20/07/13 is due on 12/08/13,Total due:INR [-12,759.95,minimum due:INR
3333.17, please ignore if already aid-team manhattan.”
Though the due amount is negative on next bill another installment charge added with late fee of 500/-.Now my card is blocked. so I contacted to customer care to get the information about the card and explanation of bill but customer care executive told me that the card is blocked cannot check the status.
Please let me know how I can be out of this problem.


Thanks & Regards

Kalyan Dhara

A statement was sent on 15th Jul 2013 of 4027 Rs for which I made payment on 18th Jul 2013, Due date of the statement was 5th Aug 2013. Now I received a statement on 15th Aug 2013, which says previous dues not paid, plus late fees plus interest accrued plus current dues. I emailed, lodged a complaint, tried to connect through phone, but no response I got. This had happened second time. They replied that they won''t be able to revert the charges for the first time. This time no response. Worst customer care service.

Hi, I would like to express my displeasure on the functioning of your employees. First of all i get a call from your tele marketer saying that Standard Chartered bank has shortlisted your number for the credit card after checking your CIBIL score which is excellent, we have done complete research on your profile and just need few documents to hand over the card to you. And now when i handover the documents, there is no response from your end and even the tele marketer inspite of being present in the office; communicates it from others that he is on leave and that too after speaking to me in the morning, the same day. I do not know how you set targets for your sales representatives, as if only collecting applications being your motto then there is something wrong in your system I learnt today after calling your customer care that my application has been declined. I simply do not understand your criteria of functioning. For your information, i got my HDFC Credit card just a few days back and i am pretty happy with their functioning. I would always recommend their name to my relatives and friends in future. The issue here is not that you have declined my application but with the way you function. Why guarantee customers about getting the card when it's your first cold call to them? Why waste time of people in collecting documents etc? I would request you to let me know the exact reason why application was rejected and moreover i need the documents back. I provided my registered rent agreement, salary slip (over 9 lakhs per annum), bank statement, passport copy & PAN card copy but still my application gets rejected even after getting physical verification done at home and office. Moreover i have never had any credit card related issue nor any issue with loan (had an education loan which need ed to be repaid in 7 years and i did that in 4 years) and neither any cheques have bounced. Additionally i would never like to hear back from you regarding any promotional items etc etc etc. Regards Jitendra

Hi Sir,

Regarding Standard Chartered Bank charged additional amount {561.00} without intimation/informing.

Reason: Credit Limit exceeded.

My Concern# with out intimation there charged the amount and how there system is allowed to do transaction more than my credit limit.

My Card number# [protected].

Please do needful to revert back my amount.

My Mobile Number#[protected]

Thanks
Pradeep Kumar

This is regarding the Enhancement pack linked to my credit card [protected]. In the month of May 2013, I had received call for ENHC Card I said not required card but Representative say you take card & when you required to use that time you make payment I receiving card on 5 June 2013 & in 19 June 2013 bills bank debited charges for ENHC card in Minimum amount after that I given complain to Customer Care on 28 June 2013 He take request for cancellation of card & said with in 15 working days your amount refunded to your account to pay this month bill including this amount so that I paid bill but within 15 days I am not received refund so after 15 days on 11 July 2013 I called to customer care about refund amount He says your request under process you send card pack on CB Head Delhi Sales, Standard Chartered< Bangalore address after 2 days I send ENHC Card pack through courier on said address & after 15 days I called to Customer Care for refund first executive said they not received my card so that I said I having courier receipt I give your receipt number & within 5 minutes I call back that time second executive said your card received after 1 month we called it but not refunded your amount. That after I purchased amount near about this card fees & then I stopped making any further payments for my Credit card.

I have recently applied for personal loan with standard chartered bank (10 days ago), with the application no. mentioned above. I applied for the loan and submitted my documents. But after that I have not got any response from the bank yet. I have tried to call them innumerable times, but in vain. I also got a status for my application , which was totally irrelevant. I request the actual status of my application from the bank and also the reason for delay. Regards Parag [protected] [protected]@gmail.com