Standard Chartered Bank Complaints & Reviews

Address: Kolkata, West Bengal

I am using a Standard Chartered credit card. The sixteen digit no. is [protected].I made my last payment by cheque within the due date. There was a correction in the cheque and I had put my initial instead of putting my full signature near the correction. The bank accepted the cheque. Later I received a letter stating that I should issue a fresh cheque as there was a mistake in the cheque and the bank cited the initial as mistake. I immediately issued a fresh cheque but by now I jumped the due date by one day. I phoned the bank and informed the concerned lady about my problem and requested her not to add any late charges. I was assured by the lady that no late charges will be added and I need not worry. Now I have received my payment coupon on 14/10/2013 and I am asked to pay RS. 31.98p. by 8th October 2013. This has happened before and after my verbal request things were sorted out. I tried to contact the bank several times by phone but the computerised system asks my date of birth, expiry date of the card, then some three digits every thing I give is accepted but when I am asked to give my new telephone number that is not accepted and my call is rejected. I tried the Card.[protected]@sc.com. Please help me out.
Regards,
Shahzad Ali
14/10/2013

Aug 14, 2020

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

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shahzad ali shahz

from Mumbai, Maharashtra

Feb 8, 2014

I have not received any reply from standard chartered bank in response to my complaint dated 14/10/2013 "Late fee charges". My credit card 16 digit no is [protected]. Shahzad Ali

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Address: Mumbai City, Maharashtra

Dear Sir/Madam, First find the basic details of the card and card holder Issuing Bank - Standard Chartered Credit card name - Manhattan Platinum credit card Card number - [protected] Issued since 2009 Card holder name - Hitendra Gupta Now the complaint I didn't received my credit card statement for the month of February and March 2013. And surprisingly in April 2013 I got a statement with all the late charges and interest billed to me. As soon as I received the bill I wrote back to the credit card company about this for which I till date didn't received any satisfactory response. Hence, the outstanding amount is increasing on a monthly basis. I have expressed my keen willingness to pay them the actual amount due i.e. the amount which I have actually spent without any delay fees or interest cost. I tried my best in contacting the bank through their call center but even that attempt gone waste. So every month since April 2013, I used to get the credit card statement on which I have written back explaining my case and appending my earlier mails but all invain. I also asked for the old bills to be reissued but all my sincere efforts, to resolve the issue as soon as possible where falling on the deaf ears. So now since the account is 6 months overdue, the bank has now outsource collecting the amount to some recovery agent. In last 3 months, 3 different recovering agents have approached me. To whom I have explained my case and after hearing me out they said they will get back to me. But till date even they haven’t resolved the case. And today it was the height, one of the agents had called me instead of hearing me out about the issue, she was continuously selling me the EMI option of the payment (wherein payment amount itself was the bone of contention). I don’t know how these banks appoint such highly erudite people for such kind of work. And the story doesn’t end here, when I requested her to hear me out and stop selling me the EMI option, she abused me in good hindi bad words. I just disconnected my phone after that. I don’t the name of the agency but for me she was a representative of an esteemed MNC bank. And I can’t tolerate this kind of treatment. Through this forum, I would like to seek the attention of the bank and also the banking ombudsman to resolve this issue. Moreover, I would urge the banking ombudsman to take the strictest action against such indecorous treatment. This problem could have been resolved in May 2013 itself when I first time mailed regarding my concern and my willingness to pay the actual due (excluding all the delay penalty). But bank was unable to do it – I believe they don’t have their CRM system under place and also their risk management system is too archaic. Thanks & Regards Hitendra Gupta

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, Recently i started receiving calls on behalf of standard charted bank requesting applying for their super value added life time free titanium card. The same was applied through their rep in the month of sept 2013. In the last wk of sept 2013 the credit card was received at my residence stating that the pin shall be received shortly. Till date neither the pin has been received nor any message from the bank has been received. The card is of no use as it can not be used without pin. While trying for on line pin generation it was observed that the date of birth dat fed in their system does not match with the actual/data provided by me in my application. Hence i am unable to contact the bank through IVR on line. I feel some body may misuse my card hence requested to look in to the matter. (m) [protected] AK DOGRA

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Address: Bangalore, Karnataka

I have two accounts at this bank, one primary and other secondary. There is credit in my secondary account which I called and asked its customer care to transfer in my primary account and I made payment for the remaining amount. Money was never transferred to my primary account and I have been charged fine for not paying the entire amount. I called its customer care again but the line was busy and I was asked to call back so I emailed its team, and instead of resolving this these people fined me again. It had become the vicious circle and by now they have charged me over 10, 000 in last three months. I have told them multiple times that either resolve this issue or close my account and send me the final bill but instead they put some more charges. I am really frustrated with there service and I want to file a case against them.

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Address: Chennai, Tamil Nadu

Hi All, Standard chartered bank is probably the worst in resolving issues. The customer service doesn't have enough information to handle the complaints. Standard Chartered FAQ: http://www.standardchartered.co.in/_documents/billdesk/faqs.htm 1- The above link has info saying if transaction is failed you can give the transaction reference number to customer service to roll back the transaction and money will be credited back into the account. When I called the customer service they don't even know how to track this. 2- The auto response for the customer service emails (Card Services <card.[protected]@sc.com>, Head.[protected]@sc.com, nodal.[protected]@sc.com, Principal.[protected]@sc.com, straight2bank.[protected]@sc.com) comes after one day. I never seen a system which is so slow. Probably they were using the Terminator 1stpart time of mainframes which are rusted and doesn't work even if someone kicks them. 3- The payment due date for my credit card is on 13Oct, 2013. May be due to the bad luck associated with 13 number, My payment which is made through billdesk link given in the statement email is not reflected after 10 days. I paid on 30Sep2013 today is 10Oct2013 and still they don't see my payment.(Neither can the roll back as already mentioned in 1st point) 4- The customer service has utterly idiotic policy, which says only two calls per month on non-IVR is free. Remaining are chargeable Rs.50 per call. As I've to follow up the payment with useless customer service team for two times till now, I thought 50rupees can be spent to check the payment after 10days. Now a lady responds "pay the minimum amount to avoid late payment fees". Iam not satisfied (infact irritated) with her answer and asked to escalate and she made me wait in the call for 15minutes. Nobody will ever answer. Probably this is strategy to make you mad so that you can attempt suicide or murder somebody who answered(Because I don't have enough money and the payment is 50k). 5- Highlights at last... Once you have credit card and ask them to cancel it, I bet nobody ever know the process of how to get rid of this horrible credit card. They will ask you what is the reason, will suggest you to reduce the BP and be patient till issue gets resolved... Issues NEVER GET RESOLVED ESPECIALLY WITH STANDARD CHARTERED, so you might ultimately become patient. After all this, I've decided to stop using this and printing some Pamphlets which read "PLEASE DONT TAKE ANY STANDARD CHARTERED PRODUCT. YOU WILL HAVE TO TYPE IN ALL THIS and JUMP OF YOUR OFFICE BUILDING If YOU DID TAKE. -yOUR wELL Wisher" "--Enjoy Life STAY Out of Reach for 'Standard Chartered'---"

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

I got a credit card from SC, it was almost a force from customer care executive. Though I declined several times to accept their card but like beggars they used call and beg several times. Finally after taking card, not able to swipe as asked for PIN. After writing mail several times to customer care also no relevant response, given number of customer care also can not be connected until u have your PIN. Finally got an info from customer care that my PIN has been generated but after receiving that realized it was only for ATMs, you can not connect to customer care through that. It's really a nonsense service. They never respond to any call, no help nothing if you are in trouble. I am using several other bank credit cads but never faced any issues. SC is really disgusting.

Aug 14, 2020

Complaint marked as Resolved

Oct 11, 2013

Updated by subh_blore Its true and it happened to so many people.. Like mad they sell their credit cards but finally cant provide good service. IDIOTS

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subh_blore

from Mumbai, Maharashtra

Oct 11, 2013

Most disgusted service. Customer Care Executives are hopeless.

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Address: Chennai, Tamil Nadu

Hi All, Standard chartered bank is probably the worst in resolving issues. The customer service doesn't have enough information to handle the complaints. Standard Chartered FAQ: http://www.standardchartered.co.in/_documents/billdesk/faqs.htm 1- The above link has info saying if transaction is failed you can give the transaction reference number to customer service to roll back the transaction and money will be credited back into the account. When I called the customer service they don't even know how to track this. 2- The auto response for the customer service emails (Card Services <card.[protected]@sc.com>, Head.[protected]@sc.com, nodal.[protected]@sc.com, Principal.[protected]@sc.com, straight2bank.[protected]@sc.com) comes after one day. I never seen a system which is so slow. Probably they were using the Terminator 1stpart time of mainframes which are rusted and doesn't work even if someone kicks them. 3- The payment due date for my credit card is on 13Oct, 2013. May be due to the bad luck associated with 13 number, My payment which is made through billdesk link given in the statement email is not reflected after 10 days. I paid on 30Sep2013 today is 10Oct2013 and still they don't see my payment.(Neither can the roll back as already mentioned in 1st point) 4- The customer service has utterly idiotic policy, which says only two calls per month on non-IVR is free. Remaining are chargeable Rs.50 per call. As I've to follow up the payment with useless customer service team for two times till now, I thought 50rupees can be spent to check the payment after 10days. Now a lady responds "pay the minimum amount to avoid late payment fees". Iam not satisfied (infact irritated) with her answer and asked to escalate and she made me wait in the call for 15minutes. Nobody will ever answer. Probably this is strategy to make you mad so that you can attempt suicide or murder somebody who answered(Because I don't have enough money and the payment is nearly 50k). 5- Highlights at last... Once you have credit card and ask them to cancel it, I bet nobody ever know the process of how to get rid of this horrible credit card. They will ask you what is the reason, will suggest you to reduce the BP and be patient till issue gets resolved... Issues NEVER GET RESOLVED ESPECIALLY WITH STANDARD CHARTERED, so you might ultimately become patient. After all this, I've decided to stop using this and printing some Pamphlets which read "PLEASE DONT TAKE ANY STANDARD CHARTERED PRODUCT. YOU WILL HAVE TO TYPE IN ALL THIS and JUMP OF YOUR OFFICE BUILDING If YOU DID TAKE. -yOUR wELL Wisher" "--Enjoy Life STAY Out of Reach for 'Standard Chartered'---"

Aug 14, 2020

Complaint marked as Resolved

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sataraj

from Mumbai, Maharashtra

Oct 11, 2013

I've made payment on 30Sep2013 through the link provided in the statement email. Till now this is not getting reflected. I've sent numerous emails to customer care and escalated to all levels. Tomorrow is last date of payment if they were not crediting this I would have to pay late charges. The emails are never responded in 5-6days. Nobody called me. When I call customer service[protected] they say "we cannot track emails." Please somebody suggest how to proceed legally if they charge me late fees and interests.

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Sabya300

from Tiruchchendur, Tamil Nadu

Dec 16, 2013

I have being trying for the last 4 days to make a online payment of my visa credit card but unable to do the same that my input are not correct.
I have checked several times so that I have made the correct entry. Kindly check if there is any thing wrong with the billdesk.
Pl. inform me in my e-mail ID [protected]@rediffmail.com.
Regards,
S. Mukherjee

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V

Vraj Senjaliya

from Pune, Maharashtra

Oct 16, 2014

Add a Comment
User Vraj Senjaliya on Oct 16, 2013
Hi All, Standard chartered bank is probably the worst in resolving issues. The customer service doesn't have enough information to handle the complaints. Standard Chartered FAQ: http://www.standardchartered.co.in/_documents/billdesk/faqs.htm 1- The above link has info saying if transaction is failed you can give the transaction reference number to customer service to roll back the transaction and money will be credited back into the account. When I called the customer service they don't even know how to track this. 2- The auto response for the customer service emails (Card Services <card.[protected]@sc.com>, Head.[protected]@sc.com, nodal.[protected]@sc.com, Principal.[protected]@sc.com, straight2bank.[protected]@sc.com) comes after one day. I never seen a system which is so slow. Probably they were using the Terminator 1stpart time of mainframes which are rusted and doesn't work even if someone kicks them. 3- The payment due date for my credit card is on 13Oct, 2013. May be due to the bad luck associated with 13 number, My payment which is made through billdesk link given in the statement email is not reflected after 10 days. I paid on 30Sep2013 today is 10Oct2013 and still they don't see my payment.(Neither can the roll back as already mentioned in 1st point) 4- The customer service has utterly idiotic policy, which says only two calls per month on non-IVR is free. Remaining are chargeable Rs.50 per call. As I've to follow up the payment with useless customer service team for two times till now, I thought 50rupees can be spent to check the payment after 10days. Now a lady responds "pay the minimum amount to avoid late payment fees". Iam not satisfied (infact irritated) with her answer and asked to escalate and she made me wait in the call for 15minutes. Nobody will ever answer. Probably this is strategy to make you mad so that you can attempt suicide or murder somebody who answered(Because I don't have enough money and the payment is nearly 50k). 5- Highlights at last... Once you have credit card and ask them to cancel it, I bet nobody ever know the process of how to get rid of this horrible credit card. They will ask you what is the reason, will suggest you to reduce the BP and be patient till issue gets resolved... Issues NEVER GET RESOLVED ESPECIALLY WITH STANDARD CHARTERED, so you might ultimately become patient. After all this, I've decided to stop using this and printing some Pamphlets which read "PLEASE DONT TAKE ANY STANDARD CHARTERED PRODUCT. YOU WILL HAVE TO TYPE IN ALL THIS and JUMP OF YOUR OFFICE BUILDING If YOU DID TAKE. -yOUR wELL Wisher" "--Enjoy Life STAY Out of Reach for 'Standard Chartered'---"

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Rakesh Bhandarkar

from Mumbai, Maharashtra

Jun 7, 2016

Customer Care No. Standard Chartered

Can some one please provide me with the Customer Care No. of Standard Chartered?

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Address: New Delhi, Delhi

I am holding Standard Chartered (Times Card) Visa Business Gold Card No [protected]. In Nov2012 I paid all the dues amounting to Rs. 16160 to Mr. Iqbal representative of SCB collection firm "Konexions back Office Services Pvt Ltd" vide Receipt No NDO14C100703, Book No 66010.with secure 3D sticker. After this I did not transact against this card but now on inquiry with banks customer care I was surprised to find that they have inflated my outstanding to Rs. 30000+ and added my name on the CIBIL. This was because they did not present the cheque for payment atall. Standard Chartered Bank Credit Card has defaulted on the following grounds: 1. Not holding their collection agency responsible for loss of cheque. 2. Customer can be held responsible if the cheque had bounced. 3. Inflating the outstanding for no default of customer. 4. Bothering the customer with repeated phone calls for non payments without putting its own house in order. 5. Reporting a false and unverified outstanding to CIBIL- an irresponsible act. 6. Imposing a bone breaking intertest of over 80% in just 10 months increasing the outstanding to over Rs. 30000/- in Sept'13 over Rs. 16160/- outstanding in Nov'12- This rate of interest also needs to be investigated by RBI the agency to monitor Credit Card operators All this long, specially within the 6 months validity period of the cheque, i kept on telling the customer care executives that I have paid the amount quoting and referring to the said receipt but they never checked with their collection partner but instead made an easy sacrifice of the gullible customer like me. I want Standard Chartered Bank Credit Card to immediately seek apology, reverse CIBIL entry, ensure such mistakes do not get repeated. I also seek a compensation of Rs. One Crore for mental agony and damaging my reputation without reason by "Blocking" the Card and by reporting to "CIBIL" Thanking You

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

I have standard carted credit card from last three years.I took two policies from Royal Sundaram Health Insurance company for my father and mother on 2011 January and they cam for renewal this year(2013 January). I got a call from standard charted bank and royal sundaram for renewal of existing policies and i agreed for renewal. After getting credit card bill they gave two more new policies of same type which came for renewal.For that i gave a complaint to standard charted bank in February, after that i got call from standard charted bank and they told that you will get a call from processing department for cancelling this policy, and please told them that i am going to continue this policy so that we can cancel that policy in back end in 4 days time. I got confused and i told that i am going to cancel this policy and again i got from another guy and told me that don't tell them i am going to continue this policy, same thing happened around 10 times and finally i told that i am going to continue the policy. But they didn't cancelled the policy. Again i gave complaint so many times and finally they told it's not your, its our mistake we will refund the full amount and they cancelled the policy.But they didn't refund me full amount and that they are not listening my words and credit card balance is increasing month by month.

Aug 13, 2020

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Feb 17, 2014

Updated by venunaidu HI,

THE COMPLAINT WHICH I HAVE GIVEN IS NOT YET RESOLVED.I GOT CALL FROM STANDARAD CHARTED BANK AND THEY ASKING ME TO PAY FULL AMOUNT.BUT I ASKED THEM WHY I HAVE TO PAY AMOUNT IT'S NOT MY FAULT AND I EXPLAINED THEM THE THINGS HAPPEND UPTO NOW, FOR THAT HE ANSWERD ME THESE ARE MARKETING STRATEGIES.

AT THE TIME OF CANCELLING THE POLICY THE GUY WHO CALLED ME BEFORE CONFIRMATION CALL TOLD ME THAT YOU NO NEED PAY ANY AMOUNT, IT'S OUR MISTAKE WE WILL REFUND YOU FULL AMOUNT.BUT THE CREDIT CARD DEPARTEMENT TELLING WE REFUNDED THE AMOUNT AS PER THE POLICY NOM'S.

MY QUESTION TO THE BANK IS I AM GIVING COMPLAINT FROM 2013 JANUARY ONWARDS. FIRST TIME WHEN I GAVE COMPLAINT TO CANCEL MY POLICY, I GOT CALL FROM ONE GUY AND TOLD ME THAT YOU WILL CONFIRMATION CALL FROM CANCELLATION DEPARTEMENT AND YOU JUST TELL THAT I AM GOING TO CONTINUE THE POLICY, SO THAT WE WILL CANCEL IT FROM OUR SIDE AND WE WILL REFUND THE FULL AMOUNT. BUT I TOLD TO CONFIRMATION DEPARTEMENT THAT I AM GOING TO CANCEL THE POLICY, AGAIN I GOT CALL FROM THE SAME GUY (HIS NAME IS SUBRAMANYAM) AND HE TOLD ME THAT DONT TELL THAT I AM GOING TO CANCEL THE POLOCY, AGAIN I GOT CALL FROM CONFIRMATION DEPARTEMENT AND I TOLD THEM THAT I AM GOING TO CANCEL THE POLICY.. THIS LOOP HAPPEND FOR ALMOST 15 TO TIMES THAT DAY AND FINNALY I TOLD THEM THAT I AM GOING TO CONTINUE THE POLICY.

WHAT IS THE MEANING OF CONFIRMATION CALL.WHY I GOT CONFIRMATION CALL AROUND 15 TO 20 TIMES IF IT'S NOT YOUR MISTAKE.FOR THIS QUESTION ONLY THE GUY WHO CALLED ME FOR THE LAST COMPLAINT ANSWERED AS MARKETING STRATEGY.

BECUASE OF STANDARD CHARTED AND ROYAL SUNDARAM MISTAKE'S WHY I HAVE TO BARE THIS HEAD ACHE, AND NOW THEY ENTERED IT INTO CIBEL. PLEASE KINDLY SOLVE MY PROBLEM.

THE BELOW ARE MY DETAILS

NAME:- VENUGOPALNAIDU CHANDRA
CREDIT CAR NUMBER:- [protected]
MOBILE NUMBER:- [protected]

Mar 13, 2014

Updated by venunaidu HI,

THE COMPLAINT WHICH I HAVE GIVEN IS NOT YET RESOLVED.I GOT CALL FROM STANDARAD CHARTED BANK AND THEY ASKING ME TO PAY FULL AMOUNT.BUT I ASKED THEM WHY I HAVE TO PAY AMOUNT IT'S NOT MY FAULT AND I EXPLAINED THEM THE THINGS HAPPEND UPTO NOW, FOR THAT HE ANSWERD ME THESE ARE MARKETING STRATEGIES.

AT THE TIME OF CANCELLING THE POLICY THE GUY WHO CALLED ME BEFORE CONFIRMATION CALL TOLD ME THAT YOU NO NEED PAY ANY AMOUNT, IT'S OUR MISTAKE WE WILL REFUND YOU FULL AMOUNT.BUT THE CREDIT CARD DEPARTEMENT TELLING WE REFUNDED THE AMOUNT AS PER THE POLICY NOM'S.

MY QUESTION TO THE BANK IS I AM GIVING COMPLAINT FROM 2013 JANUARY ONWARDS. FIRST TIME WHEN I GAVE COMPLAINT TO CANCEL MY POLICY, I GOT CALL FROM ONE GUY AND TOLD ME THAT YOU WILL CONFIRMATION CALL FROM CANCELLATION DEPARTEMENT AND YOU JUST TELL THAT I AM GOING TO CONTINUE THE POLICY, SO THAT WE WILL CANCEL IT FROM OUR SIDE AND WE WILL REFUND THE FULL AMOUNT. BUT I TOLD TO CONFIRMATION DEPARTEMENT THAT I AM GOING TO CANCEL THE POLICY, AGAIN I GOT CALL FROM THE SAME GUY (HIS NAME IS SUBRAMANYAM) AND HE TOLD ME THAT DONT TELL THAT I AM GOING TO CANCEL THE POLOCY, AGAIN I GOT CALL FROM CONFIRMATION DEPARTEMENT AND I TOLD THEM THAT I AM GOING TO CANCEL THE POLICY.. THIS LOOP HAPPEND FOR ALMOST 15 TO TIMES THAT DAY AND FINNALY I TOLD THEM THAT I AM GOING TO CONTINUE THE POLICY.

WHAT IS THE MEANING OF CONFIRMATION CALL.WHY I GOT CONFIRMATION CALL AROUND 15 TO 20 TIMES IF IT'S NOT YOUR MISTAKE.FOR THIS QUESTION ONLY THE GUY WHO CALLED ME FOR THE LAST COMPLAINT ANSWERED AS MARKETING STRATEGY.

BECUASE OF STANDARD CHARTED AND ROYAL SUNDARAM MISTAKE'S WHY I HAVE TO BARE THIS HEAD ACHE, AND NOW THEY ENTERED IT INTO CIBEL. PLEASE KINDLY SOLVE MY PROBLEM.

THE BELOW ARE MY DETAILS

NAME:- VENUGOPALNAIDU CHANDRA
CREDIT CAR NUMBER:- [protected]
MOBILE NUMBER:- [protected]

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Address: Gurgaon, Haryana

Dear Sir/Madam, With reference to the Standard Chartered Credit Card No. [protected]. I want to bring the following to your kind notice:-With reference your current months Credit card statement...I was wonder when I have checked my statement details. however, annual fees added INR 2999.00 with Over limit charges. As I am very much disappointed with SC bank as their have some Sales/ Marketing Executives who were makes the false commitments to their customers just for selling the credit cards to them. It is not at all a good thing, it may be called as "fraud"., I was used another Super Titanium Card (Annual fees was INR 750.00), and I have closed this card due to some fake/false commitment but In this card sales person commitment that this card is free through Bajaj Finance World Credit Crad because in Bajaj Finance have good relation with you in financial matter, I am totally up sate, these kind of hidden charges you have added and force for payment. I need help from your end because my credit limit is INR 32000 and they are added and force me to pay all the amounts. I hope to hear from you soon. Thanks & Regards, Bijaya Kumar Mohanty +91-[protected]

Complaint marked as Resolved

Standard Chartered Credit Card department reversed the Hidden Annual Charges on 2013-14. If they will provide same amount privileged vouchers, I will accept to make payment for 2014 due date.

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Address: Ahmedabad, Gujarat

I have Standard Chartered Credit Card No. [protected] As per my complain on complain section on your website and telephonic talk had with your customer care, You have charged me late charges, interest, servicetax & cess. when I received this I immediately book complain on your site, your customer care person adviced me for pay this amount and claim for refund otherwise the charges will be increase with interest for non payment of dues. but as per my past experience i do not made payment for the same. Sir, I must clear the payment of card statement with you. cheque dropped at your ATM at mithakhali branch, ahmedabad before one day of due date. For your reference I give you payment detail. Ch. No 034045 dated 20.06.2013 for Rs. 739/- drawn on Axis Bank Ltd and earlier bill payment of credit card 4761/-. by ch. no 049381 dt 13.04.2013. Please do the needful and take positive and immediate action to reverse the same. AND STOP SMS AND CALL FOR OUTSTANDING PAYMENT. Your immediate action is highly appreciate. Hitendra M. Doshi

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Address: Mumbai City, Maharashtra

I Ms Darshana Asodekar, have a Home Loan with Standard Chartered bank (account no.[protected]. My loan amount of Rs.1840000 was disbursed in the month of April 2013 and till date, I have paid 5 EMIs of Rs.17, 745 each. When I opted for this loan, during the procedure I had asked about the lock in period if any it to a Standard Chartered employee from the Jogeshwari East Branch in Mumbai. From this branch, I was told that I can opt for foreclosue any time I wish. Also, there is no such document received from Standard Chartered bank saying that I can't repay the amount before 6 months. Last month I fought for this and they had issued me the preclosure letter. Due to the buyer's loan procedure unfortunately the letter expired on 5th September 2013. From 18th of September I am behind the bank to reissue me the preclosure letter with the updated amount to be paid. Now again they are saying that you can opt for preclosure before completion of 6 months. Once they have issued me the preclosure letter and now they are not issuing. They are purposely delaying it so that i will be forced to pay the next EMI. I am very much disappointed by their this behavior. The branch says something different, phone banking conveys something else & customer care on email writes different. Please help me... I would not be in a condition to pay the loan EMI.

Aug 14, 2020

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

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A

as_darshana

from Delhi, Delhi

Oct 5, 2013

Can any action be taken against Standard Chartered bank for this cheating?

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A

as_darshana

from Delhi, Delhi

Oct 8, 2013

Below is the complete email conversation held with Standard Chartered Bank customer care:

Still there is no reply from this Pathetic Bank!!! Can I expect the preclosure letter today at least!!!

From: Darshana Asodekar <[protected]@yahoo.co.in>
To: customer.care <Customer.[protected]@sc.com>
Cc: Darshana <[protected]@gmail.com>
Sent: Monday, 30 September 2013 6:30 PM
Subject: Re: At Your Service Your Right Partner Standard Chartered Bank (KMM15428785V65658L0KM)

Just now I had received the call from the buyer who has purchased my flat. He is very irate and he is not at all ready to wait for any more time for the original flat documents.
He is saying that his EMIs have started, he is losing money in his EMIs and he says that I have paid you people the full amount from last 10 days and then too I am not getting the deal completed from your side (our side). He is also saying that you people have not shown me any kind of acknowledgement or any proof proving that I have cleared my home loan. He now doubts that instead o[censored]sing the money what he has given to close the loan, I am using it somewhere else. In short, he feels that we are cheating him. If this goes the same way then he will cancel the deal and he will also launch a complaint against me in Police Station.
So now you people tell me, what I am supposed to do. I have the money ready and still you people are not accepting it. Now when I am telling him that again Standard Chartered is not reissuing me the preclosure letter, he is saying you people are fooling me. He says how it can happen that once the bank has given you the preclosure letter and they are not giving it again. And further whatever he says that, that is your problem and I want the documents & want it to be closed.
And as discussed earlier, as we were misguided (given the wrong information), that there is no lock in period of 6 months or so and that is not even documented on any of the Standard Chartered documents we have received. Again I request that this everything was discussed and closed earlier, and then too now just to get the letter revalidated, you people are harassing me.
This is a very bad way Standard Chartered is treating me as a customer. As, I myself have lot of issues going on, I am facing financial crisis & I am very much worried for that, but you people are unnecessarily holding me back in this Loan.
I have already shown the previous preclosure letter in Andheri Brach & if you want I can even send the same.
I hope you people will get some way out for me quickly

Darshana

From: Darshana Asodekar <[protected]@yahoo.co.in>
To: customer.care <Customer.[protected]@sc.com>
Cc: Darshana <[protected]@gmail.com>
Sent: Monday, 30 September 2013 1:47 PM
Subject: Re: At Your Service Your Right Partner Standard Chartered Bank (KMM15428785V65658L0KM)

I am still waiting for the preclosure letter! If i don't pay the amount today, I will have to wait for the EMI to go which I cannot afford..
Hoping for assistance!

Regards,
Darshana

From: customer.care <Customer.[protected]@sc.com>
To: Darshana Asodekar <[protected]@yahoo.co.in>
Sent: Saturday, 28 September 2013 7:21 PM
Subject: At Your Service Your Right Partner Standard Chartered Bank (KMM15428785V65658L0KM)

Ref : 09/13/139462/SP/AST

Dear Customer,

This is with reference to your e-mail dated September 28, 2013 .

We are interested in resolving your query to your satisfaction.We have initiated a detailed investigation and will revert to you on completion of the same. We request you to bear with us in the interim and thank you for your patience.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Aravindh S
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument."

Original Message Follows:[protected]----

Again you people have started harassing me!
I don't understand what the problem in re issuing the letter is. Earlier also, I had to fight for this. I had mentioned earlier also that due to my medical conditions I am unable to continue my job & would not be in a condition to pay the installment amount.

You people already had issued me a preclosure letter and now you just have to reissue the same. Also, the preclosure letter dated 21st August, which was given to me is not updated with my account. Hence the phone banking or the branch people are also not able to address it. If you want, I can attach a scanned copy of the preclosure letter issued to me which has expired on 5th September 2013.

I cannot wait till 9th of October. In fact I want a preclosure letter by Monday ie. 30th September 2013. The day I get the preclosure letter, that same day I will pay the amount to Standard Chartered..

This is the worst service I have seen. I am very much upset by Standard Chartered Bank's way of working. There is too much of ambiguity in your phone banking, branches & customer care!

I seriously regret taking a loan from Standard Chartered Bank!

Regards,
Darshana
From: customer.care <Customer.[protected]@sc.com>
To: Darshana Asodekar <[protected]@yahoo.co.in>
Sent: Saturday, 28 September 2013 2:05 PM
Subject: At Your Service Your Right Partner Standard Chartered (KMM15417657V80322L0KM)

Ref : 09/13/133184/SP/AST

Dear Mr. Asodekar,

This is with reference to your e-mail dated September 27, 2013 regarding the loan account ending with 4612.

We have received your request for Pre termination Quote. We have taken note of your request vide reference number[protected].

With regard to your request that one of our officers will contact you on or before October 09, 2013, we request you to bear with us in the interim.

You can also contact our Phone Banking Officers to know the status of your request by referring the above mentioned reference number.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Bhagyalakshmi D
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in /personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument."

Original Message Follows:[protected]----

Hi Rani

Please don't start this mess again!!! For that, I have already mentioned in my mail below that please check the trail mail below.

I had already received the preclosure letter on 21st August! This letter has expired & so I want you people to reissue the same.

Hopefully, again you people will not make me feel that I have done a big mistake taking a home loan from Standard Chartered Bank!!!

Regards,
Darshana

From: customer.care <Customer.[protected]@sc.com>
To: Darshana Asodekar <[protected]@yahoo.co.in>
Sent: Friday, 27 September 2013 2:39 PM
Subject: At Your Service Your Right Partner Standard Chartered Bank (KMM15405746V659L0KM)

Ref : 09/13/128025/SP/AST

Dear Mr. Asodekar,

This is with reference to your e-mail dated September 26, 2013 regarding your loan account ending with 4612.

We inform you that as per process preclosure of your loan can be done only after a period of 6 months from the date of booking of the loan. Hence, we request you to revert post completion of 6 months for enabling us to process your request with regard to preclosure .

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Rani B
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument."

Original Message Follows:[protected]----

Dear Manju,

Please find the below trail mail regarding the preclosure letter (Reference number [protected]).

With the help of the preclosure letter issued to me, I could proceed with the resell of my flat. But the party who is buying my flat had applied for a loan. In this process, my date of preclosure expired and hence now request you to reissue the preclosure letter.

I called the phone banking number for reissuing me the preclosure letter. They asked me to contact the nearest branch. So I visited, Andheri west branch on 23rd September 2013 & requested them to put a request of preclosure letter. But there is no feedback...

I am still waiting for the preclosure letter!!!

Loan account number:49024612

Regards,
Darshana

From: Darshana Asodekar <[protected]@yahoo.co.in>
To: customer.care <Customer.[protected]@sc.com>
Sent: Thursday, 22 August 2013 9:55 AM
Subject: Re: At Your Service Your Right Partner Standard Chartered Bank (KMM14961385V15618L0KM)

Dear Manju,

I have collected the preclosure letter from the Andheri branch yesterday. Thanks for your support and co-operation...

Regards,
Darshana

From: customer.care <Customer.[protected]@sc.com>
To: Darshana Asodekar <[protected]@yahoo.co.in>
Sent: Wednesday, 21 August 2013 6:30 PM
Subject: At Your Service Your Right Partner Standard Chartered Bank (KMM14961385V15618L0KM)

August 21, 2013

Ref : 08/13/082152/SP/AST

Dear Ms. Asodekar,

This is with reference to your e-mail dated August 19, 2013.

Please accept our sincerest apologies for the inconvenience you have experienced. We have logged a complaint vide reference number [protected]. We request you to quote this in your future communication with us on this subject. We assure you that our dedicated Complaint Resolution team will contact you with the solution vide a call/ SMS alert/ E-mail in the next 7 working days.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Manju B
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument."

Original Message Follows:[protected]----

This is not the solution!!!

If a person is not able to pay his future EMIs and for that purpose if he wishes to sell the flat and close the account, you (Standard Chartered) can take some preclosure charges, but must help the customer in settling it...

But instead of supporting or helping the customer, STANDARD CHARTERED is harassing a customer like me!

Recently, my husband visited STANDARD CHARTERED's Andheri Branch, where a home loan account officer said that there are no preclosure charges for closing the account before 6 months and also there is no such locking period...
Before taking this loan, the executive in Jogeshwari (Manoj Kasare) also said that there is no such locking period & no preclosure charges.

If they would have informed me first, I would not have taken this home loan from STANDARD CHARTERED bank.

Any which ways, I am not at all happy with this service now and do not wish to have any future service from STANDARD CHARTERED.

DARSHANA ASODEKAR
Loan Account No.[protected]

Contact No. - [protected]

From: customer.care <Customer.[protected]@sc.com>
To: Darshana Asodekar <[protected]@yahoo.co.in>
Sent: Monday, 19 August 2013 3:21 PM
Subject: At Your Service Your Right Partner Standard Chartered Bank (KMM14822125V62878L0KM)

Ref : 08/13/021180/SP/AST

Dear Customer,

This is with reference to your e-mail dated August 05, 2013 regarding your loan account ending with 4612.

We are concerned to note the deep sense of dissatisfaction expressed in your email. It is all the more disconcerting to note that, your recent interactions with our Bank did not evoke a satisfactory response. Whilst we make every effort to provide our customers the best in service, it is indeed disturbing to come across instances that are not in line with our service standards. We sincerely regret the inconvenience caused to you in this regard and thank you for bringing this matter to our attention.

We have received your request for List of Documents. We have taken note of your request vide reference number[protected]. Please allow us to sometime to process your request and it will be processed latest by August 21, 2013. We request you to bear with us in the interim.

Regarding pre closure, we wish to inform you that as per process preclosure of your loan can be done only after a period of 06 months from the date of booking of the loan. Hence, we request you to revert post completion of 06 months for enabling us to process your request with regard to preclosure. Further, we request you to share the copy of any documents in this regard for us to check and assist you accordingly.

We request you to write to us for any further assistance towards your loan account.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Geetha S
Officer - Customer Care

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Address: Pune, Maharashtra

I had been using Standard Chartered Bank credit card number [protected] since last many years with good credit payment records. Lately I was not happy with the services of the bank as they were imposing late payment fee and banking charges in spite of my making payments before the due date, on account of their payment posting problems.

As a result I am making a full and final payment of Rs. 5262.00 today by online banking from my HDFC bank account. This is as per their 25th Sep' 2013 statement, which is after imposing multiple months interest charges and late payment fee, in spite of my making regular payments. I also want to put on records that I had cut the credit card and sent it back to them long time back and had informed them the same.

This is my FINAL payment to them and I do not want to see any account statement for this card number as the card is not in possession any more as it does not exist.

This complaint is being made so as to tighten the said bank on harassment of the customers.

Aug 14, 2020

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

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Hello, This is to bring into your notice that I have been issued a Standard Chartered Bank Titanium Credit Card([protected]) in the name of Sandeep Rawat. I already have other credit cards with no yearly fees, and also I was not at all interested in taking it up, it was banks executive who insisted me repeatedly just to achieve the monthly target. During the discussion with one of the banks executive while the application process, I was told that I will be contacted after completion of year to know my willingness to continue with it. But I have never been contacted in this regard and also to my utmost surprise i have received the bill with yearly fees levied on it. After this I dropped an email to costumer care executive asking them to close my account and waving off the annual fees on this they replied : "Ref : 09/13/123575/SP/CRD Dear Mr. Rawat, This is with reference to your e-mail dated September 25, 2013 We confirm that the card has been issued to you complimentary only for the First year, however Rs. 750 would be charged to your card account from the second year on-wards. We regret our inability to reverse the same in your card account. We note that you are abroad and hence we await your further instructions vide the same channel . Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Ramya Prabha Officer - Customer Care" I would like to help me with this. Looking forward for you positive and quick response.

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Address: Bangalore, Karnataka

Hi, I have lost my credit card not able to remeber my card number. I had discussion with Customer care to block my credit card but they are asking for card number but not able to remeber the number. As per converstion i have provided my phone, email, Pan card No and Date of birth details to executive but they are not able to fectch card details from the database. Even executive not able help on my lost credit card...Not happy the service which is provided by customer care folks. I am suprised with the system want they are using beacause they can able to get the details with help of email and Card no which is not correct way of mechanism. It should be with all other categories.Pls improvide your system infrastrcture and service. Thanks & Regards Rushi

Aug 14, 2020

Complaint marked as Resolved

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S

Shailesh Goswami

from Vadodara, Gujarat

Sep 27, 2013

Yes you are right.
At least bank have take necessary action of blocking card.
Bank have all detail of card holder like date of birth, billing address, pan card number, mobile number or residence number. by this way they can fatch all the details.
If they are not blocking the card than you have to go to nearest branch and contact branch manager.

This is my suggestion if this help you.

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Address: Chennai, Tamil Nadu

KMM15260142V4878LOKM, KMM 15051946V85850LOKM, The nature of complaint is serious and the embarrassing situation when card was declined on no fault of me.I am still in shock when the said card is valid till 2016. Based on RBI guideline new card with chip to be replaced once the new card is activated automatically old card will be deactivated, regret that Stan Chart didn't issue new card and deactivated my current card. The mental agony faced when so many onlookers in mall starring at me as if I am culprit. Stan chart to compensate the loss I made.

Complaint marked as Resolved

I am yet to receive any resolution regarding my complaint on above cited card. Let me know what step Bank is taking.

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K

Kailashnath

from Chennai, Tamil Nadu

Sep 29, 2013

I will be waiting for another 48 hr
s for redressal or otherwise I have to knock doors of ombudsman

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Dear Sir,
Re: Credit card no:[protected]

I have experienced all the things, which is like a nightmare to me. On 19th September, 2013 a telephone call came to me from[protected]. The person told me that he is a representative of Airtel and he alarmed me that two similar seems is operating somewhere, he verified my identity, my hand set model, balance and validity of the seam. The fact is that, I have two other Airtel seems which are also registered at my name and these two seams are using by my wife and daughter. The person told me that the two unknown seems, which are not registered in my name, will be stopped immediately. After that several calls and blank messages have come throughout the night from Vodafone no[protected] and it continued till 2 p.m. next day.
On 20th morning I found that a message has come from Standard Chartered Bank that, an online transaction of Rs 950/- has been made against my credit card. I immediately contacted SCB customer care and block my card immediately. I have come to know from them that, total six online transactions have been made from Delhi, Metro area ,total amounting Rs 5,500 /-. They assured me, necessary steps will be taken after proper investigation.

Standard Chartered customer support has been notified about the posted complaint.

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Dear Madam /Sir, Couple of years back Standard chartered bank sales department called me and offered a PLATINUM REWARD credit card with free joining fee and free annual fee (charges) as my salary was more that 65,000.00 rupees per month as per their criteria. I reconfirmed the same couple of times and then gave my documents for the subscription of their credit card. But after taking my documents they gave me with a TITANIUM CARD with annual subscription fee for which I did not agree and wanted to submit back. Then they apologized and asked to keep the card for that time being and committed to review and get back to me with a platinum reward card within six months. Of course the waived the joining fee and the first year annual fee but did not do any review or get back to me within six months. Now for the second year they have charged the subscription fee and not responding to my mails at all. I asked them to call me and discuss about that but no response. In the mean time my contact number is changed and there is no way to update the new number on their website if the old number is not existing as they have an one time password policy to the old number. I intimated them with my new number. They did not call me regarding the on going issue but their sales department person called me and visited to my address and offered the platinum reward credit card again. He ensured me that this time he must do it for me. When I asked about my old card he asked me to pay the amount mentioned on the bill and close that. It is really cheating and fraud. I have all the evidence against the communications and can submit if required. My name is Sitakanta Acharya and the complaint reference number with the bank is " (KMM9721517I15977L0KM) " i.e. continuing for more than two years with no resolution. They are continuing adding the late fee and other charges to the annual fee they charged this time. I will be thankful if the problem is resolved. Sincerely, Sitakanta Acharya

Aug 14, 2020

Complaint marked as Resolved

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Address: Gurgaon, Haryana

Dear Sir/Madam, With reference to the Standard Chartered Credit Card No. [protected]. I want to bring the following to your kind notice:-With reference your current months Credit card statement.....I was wonder when I have checked my statement details. however, annual fees added INR 2999.00 with Over limit charges. As I am very much disappointed with SC bank as their have some Sales/ Marketing Executives who were makes the false commitments to their customers just for selling the credit cards to them. It is not at all a good thing, it may be called as "fraud"., I was used another Super Titanium Card (Annual fees was INR 750.00), and I have closed this card due to some fake/false commitment but In this card sales person commitment that this card is free through Bajaj Finance World Credit Crad because in Bajaj Finance have good relation with you in financial matter, I am totally up sate, these kind of hidden charges you have added and force for payment. I need help from your end because my credit limit is INR 32000 and they are added and force me to pay all the amounts. As I dont want to waste time in writing the mails/make calls to their customer care executives. I hope to hear from you soon. Thanks & Regards, Bijaya Kumar Mohanty +91-[protected]

Aug 14, 2020

Complaint marked as Resolved

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B

bijayakumar1983

from Cuttack, Odisha

Sep 24, 2013

Dear Sir,

I am waiting for your favorable reply against my above complaint.

I hope you will provide me justice.

Thanks & Regards,
BIJAYA KUMAR MOHANTY
+91-[protected]

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It has been more than 2 weeks since I placed the request for the cancellation of Credit Card which was dispatched to me without intimating me and then placing the annual fee of 999/- and Service Tax on that amount. I called customer care and placed an request to cancel this card and reverse all the cahrges which was accepted with the Service Request No[protected]. Since than I have not received a single call from Bank Officials however with each email they keep claiming that someone had called me and I wished to continue with that card. They are making falls claims. Kindly see the below email communication so far with the bank officials. [protected][protected][protected][protected][protected][protected][protected]---...⇄ From: Arun Gupta <[protected]@yahoo.com> To: head.service <head.[protected]@sc.com>; "Nodal.[protected]@sc.com" <Nodal.[protected]@sc.com>; "Principal.[protected]@sc.com" <Principal.[protected]@sc.com>; Standard Chartered <customer.[protected]@sc.com> Sent: Thursday, September 12, 2013 7:09 PM Subject: Re: Your recent communication with us (KMM15241806V90997L0KM). SR NO:[protected] Earlier it was CC executive and now Head of service claiming that I had a conversation with SC officer. If so kindly send me the recordings. Truth is that since I placed the request for the cancellation of card on 27-Aug-2013 (SR NO:[protected] there is NOT even a single call I have received from Bank Officials. How can you claim that I wished to continue this card. Now after seeing such falls claims I cant even think of having any relationship with this Bank. An Harassed Customer with No Regards Arun Kumar Gupta Cell No: +[protected] From: head.service <head.[protected]@sc.com> To: ARU N KUMAR GUPTA <[protected]@yahoo.com> Sent: Thursday, September 12, 2013 6:34 PM Subject: Your recent communication with us (KMM15241806V90997L0KM) Ref : 09/13/044024/SP/CRD Dear Mr. Gupta, This is with reference to your e-mail dated September 10, 2013 We regret the inconvenience and distress caused to you during your earlier interactions with the Bank. We sincerely thank you for your patience and persistence; it has helped us reinforce internal efforts to avoid reoccurrence of such instance in future. We are concerned to know that you have requested to cancel your card relationship with us. Further to the telephonic conversation you had with our officer, we note that you wish to continue our service. We thank you for reconsidering your decision and provide us with another opportunity to be of service to you. As a service gesture, we had reversed the Annual charge of Rs.99.00 and late payment charges of rs.350.00 debited to your card ending 5221 along with the corresponding service tax in the month of August 2013. This credit will reflect in your next statement. We request you to contact us for any further details or clarification that you may require in this regard. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sathish Kumar From the Office of Head, Customer Service We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. [url]https://forms.online.standardchartered.com/public_website/india/e-survey/[/...⇄ Please do not disclose your PIN/One Time Password (OTP ) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to [url=http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.h...⇄ Standard Chartered Bank India |Standard Chartered Bank India[/url] Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." Original Message Follows:[protected]---- Dear Nodal Officers/Head Has bank turn a deaf ear in this matter? Worst part is bank official are not bothered to respond on time and not even bothered to make at least a single call to customer to resolve the issue. A SR created on 27-Aug-2013 is still not closed. Despite my continuous request of cancelling the it is not getting done. This is my last and final request to cancel the card. Arun Kumar Gupta Cell No: +[protected] From: Arun Gupta <[protected]@yahoo.com> To: Card Services <card.[protected]@sc.com> Cc: "Nodal.[protected]@sc.com" <Nodal.[protected]@sc.com> ; "Head.[protected]@sc.com" <Head.[protected]@sc.com> ; Standard Chartered <customer.[protected]@sc.com> ; "Principal.[protected]@sc.com" <Principal.[protected]@sc.com> Sent: Friday, September 6, 2013 7:01 PM Subject: Re: Your recent communication with us (KMM15142340V19881L0KM) Thanks for the Reply. At this moment I have decided to cancel the Card with all the charges levies on it to be reversed. I may opt for a new card with better features provided Bank services are good with a good customer care. So please cancel this card. Regards Arun Kumar Gupta Cell No: +[protected] From: Card Services <card.[protected]@sc.com> To: ARU N KUMAR GUPTA <[protected]@yahoo.com> Sent: Friday, September 6, 2013 5:53 PM Subject: Your recent communication with us (KMM15142340V19881L0KM) Ref : 09/13/010369/SP/CRD Dear Mr. Gupta, This is with reference to your e-mail dated September 03, 2013 . At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim. We are concerned to note that we have given you a cause to complain on our services. We regret any inconvenience caused to you in this regard. We would like to inform you that the annual fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. Considering your long-standing association with us, we have arranged to reverse the annual fee (Rs.999.00) debited to your card ending 5221 along with the corresponding service tax. This credit will reflect in your next statement. As a service gesture, we have arranged to reverse the late payment charge (Rs.350.00) along with the corresponding service tax. This credit will reflect in your next month statement. We are concerned to know that you have requested to cancel your card relationship with us. We request you to reconsider your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Somasundaram J Officer - Customer Care Original Message Follows:[protected]---- Dear Head/Nodal Officer I am tired of writing and calling the Customer Care however they are not bothered to resolved the issue. Just reply to my email with no resolution. Further there are false claims by customer care officer, "Sandhya S" that I wished to continue with the Credit card but the truth is I never received a call from CC after placing the request for cancellation of Credit Card. Due to this careless attitude and false statements by CC executives I have decided to cut all the connections with the SC bank and also close my 8 years old Saving Bank Account. Please go through the entire communication below in last 7 days [protected][protected][protected][protected][protected][protected][protected] Please be advised that I have never recieved any call from bank executive and nor I wish to continue with this Card. Hence request you to cancel this card with immediate effect and cancel all the charges levied on this. This is my final intimation to you. Rgerads Arun [protected] Previous Message: From: Cards Subject: RE: Cancellation of Credit Card. SR NO:[protected] Date: 31/08/2013 8/31/13 Ref: 08/13/123609/SP/CRD Dear Mr. Gupta, This is with reference to your Internet Banking query dated August 27, 2013 We are concerned to know that you have requested for the cancellation of your card. Further to the telephonic conversation you had with one of our executives, we understand that you wish to continue using your card account. Hence, we request you to use the same for your future transactions. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Sandhya S Officer - Customer Care [protected][protected][protected][protected][protected][protected] 8/28/13 Ref: 08/13/129236/SP/CRD Dear Mr. Gupta, This is with reference to your Internet Banking query dated August 28, 2013 We wish to inform you that the cancellation process takes up to 7 working days. We assure you that we have initiated your request for cancellation of your card account ending 5221 based on your request in the previous e-mail addressed to us. We assure you that your card will get cancelled in due course. We seek your patience and understanding in the interim period. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Mohammed Imthiyaz Officer - Customer Care [protected][protected][protected][protected] 8/28/13 Hi Yesterday I has called customer care and requested for cancellation for my Credit Card and reverse the annual fee which has been applied on this newly delivered card without any intimation to me. However I have still not received any confirmation call from Cancellation team regarding this as told to me by customer care execution Mr "Rakesh". The SR No for cancellation of credit card is :[protected]. Kindly cancel this card along with reversing the annual fee and ST on annual fee. Regards Arun Kr Gupta [protected][protected][protected][protected][protected][protected][protected] Arun Kumar Gupta Cell No: +[protected]

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Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank reviews & complaints page 48

Late fee charges

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Non cooperation, ignorant bank, indecorous staff

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non operation of credit card and wrong data feeding

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Late charges due to problem at their end and never respond back on time

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Standard chartered cheating with money

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Most useless service, never recommend SC credit card

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Credit Card payment not getting reflected online payment through billdesk

Customer Care No. Standard Chartered

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Inflated Dues on Standard Chartered (Times Card) Visa Business Gold Card

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Got Royal sundaram insurance policies on my standard charted credit card with out intimating me

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Hidden Annual Charges - Forced me to make payment

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wrongly charged interest and late fees

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Cheating on Lock in period

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Harassment by the company, in spite of my full and final payment

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Incorrect charges levied

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no status on my cerdit card

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credit card no - 4541-9823-3955-8386

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Fake transactions on my credit card

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Unethical annual fee charges

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Hidden Annual Charges - I could not make any payment

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Credit Card Delivered without Intimation. Annual Fee Charged. Card is not Cancelled

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