Standard Chartered Bank
Standard Chartered PLC
Customer satisfaction rating: 48%
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Chennai
Chennai District
Tamil Nadu
India - 600001

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Standard Chartered Bank Complaints & Reviews

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This is regarding a credit card statement I have received few days back. I have no clue about the credit card and don't...
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A DSA of Standrad Charterd Bank of offering Credit cards holding an email ID "scb.[protected]@gmail.com" have collected...
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[Resolved]

Dear Sir,
I had a Credit Cards of Standard Charted bank.My CC no are [protected] and [protected].I Have instructed your Coustemer care for Closing of this account in[protected] only.I am not using these cards since 2006 and i have not received any statements since that period.


Card no:[protected]: is having only late payment fees 424 and again 350 +Taxes at the time of my last statemet(20 Mar 2006),I have requested your custome care Excutives to cancel this charges and also instructed them to close the card.they have aggreed to close the card.


Card no: [protected]: This is also i told them to close the Card.I dont have any out standing balances at the time.They have aggreed to close the card
I was trying to reach you Sevearl time by email or Phone available on my last statement.[protected] and 27717777. and mail headservice.[protected]@in.standardcharted.com and Card.[protected]@in.standardcharted.com,but all mails are returned.
Today only i came to know that there is an Outstanding balance of arround 30K in each of the card.
Please send me the detailed statement to me (what is my principal amount and Intrest and other Service charges etc.).
I would like to Close my Card. Please do some needull to Close the cards and null in my account.
waiting for your replay.


My details are
Name:Venkata narayana Birudukota
Hyderabad
[protected]


Regadrs
Venkat N
Aug 13, 2020
Complaint marked as Resolved 
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    Hi, this is Sathish Kumar S, My card numner is 5546 xxxx xxxx 0287, i applied for excess amount to be refunded to my correspondence...
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    [Resolved]

    Dear Sir/Madam,

    Sub : Wantedly charging (CPP) the money to the customer without information and service by Standard Chartered Bank Credit Card Department

    This is Veeramalla Venkata Sairam, working as Manager for one of corporate company in IT industry in Hyderabad, I taken Standard Chartered Bank Credit Card in Mar 2011 in Chennai, while I was working with Clinirx research Private limited, and my Credit card no : [protected], after 3 to 4 day I got a call from Customer care center of Standard Chartered Bank, explained about Card production (CPP) plan and I said clearly I don't require the CPP, but still they Charged me Rs 995, without any notification and Standard Chartered Bank representative need to collect the all the important documents for CCP plan, Standard Chartered Bank Charged the money for CCP and not provided any services with respective to that, even though I paid the charges and as I am not using the card from 8-10 months and I am not checking the e-statement, but in March 2012 they again changed me Rs 1500+ for CCP, as I didn't check the e-statements, the amount was accumulated with non-payment charges, service changes..etc now it become Rs 5500+, even though Bank is not providing the services, how can change the money without any intimation, due to this Standard Chartered Bank Credit card was blocked, because of this could not able to get the other bank Credit Cards even though I have good track record of other Credit cards.

    Please do the needful to solve my problem.

    Regards
    Veeramalla Venkata Sairam
    Unnecessary charges to the customer without information
    Unnecessary charges to the customer without information
    Unnecessary charges to the customer without information
    Aug 13, 2020
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      [Resolved]

      The CIBIL ( Credit Information Bureau India Limited) report is showing an overdue amount of 36,519 rupees against some credit card.

      I don't have any credit card from standard chartered and have never used for any transaction. I also don't know the complete 16-digit credit card number.

      Now, the overdue amount on CIBIL report must be wrongly getting displayed against some card.

      Standard Chartered bank replied saying "We would like to inform you that your card ending 5424 has been invalidated in our records. As on date the outstanding to your card ending 5424 is Rs.37685.73.".

      So, the issue is, how can a bank show an overdue amount against some credit card which I never used .

      Please help.
      Aug 13, 2020
      Complaint marked as Resolved 
      SCB is also not quickly responding to my queries.
      IF you have difficulty in understanding your CIBIL Report.
      You feel some accounts in Credit Report is not yours.
      Your Credit Scores are LOW.
      Loans getting Rejected due to your CREDIT REPORT.
      For Guidance and Help__Cont: CLEAN CREDIT-PH:[protected]
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        [Resolved]

        my wife, mrs.brinda n. shankar, r/o m-11, tara apartments, alaknanda, kalkaji, new delhi- 110019, mobile no[protected], paid the amount of Rs.40,000/- to standard chartered bank( to be now known as SCB) on[protected] vide cheque no:879128 drawn on royal bank of scotland ( to be known as RBS)NEW DELHI.
        2. this cheque was credited and paid to SCB on[protected], as per bank statement given to us later.
        3.on[protected] SCB sent MRS. BRINDA N. SHANKAR (TO BE NOW KNOWN AS COMPLAINAT) a message saying that no payment had been received and her credit card account ( for card no: [protected]) was overdue. SCB said immediate payment had to be made as the account now stood at Rs.96,891/- (amount spent making payments for dialysis needed for myself who is a patient of kidney failure.).
        4. the amount of Rs. 96,891/- was paid vide cheque no: 104056 drawn on oriental bank of commerce, new delhi, dated o9-o9-2012. by the COMPLAINANT, pending investigation by SCB about the first cheque of Rs 40,000/-.
        5.repeated phone calls by the COMPLAINANT to SCB elicited the statement that the first cheque of Rs. 40,000/- had been dishonoured and returned to SCB AND SO PAYMENT WAS NOT MADE.
        6. the COMPLAINANT checked with RBS and was told that the amount of Rs 40,000/- had actually been paid to SCB and a printed bank statement to this effect was sent to the COMPLAINANT.
        7. the complainant then asked SCB to send back the cheque which had allegedly been dishonoured. this has not been done to date ie.[protected], a month later..
        8.a full handwritten detailed complaint has been sent by the COMPLAINANT along with copy of the RBS account statement which shows the RS. 40,000/- was paid to SCB, AND ALSO AN E-MAIL stating the facts . there has been no response to date.
        9. the COMPLAINANT has almost daily been making calls to SCB but has met with delaying tactics, no concrete action and rude replies. this has caused great stress a harassment to the COMPLAINANT as well as to her husband i.e. myself who is a retire journalist and senior citizen and a patient of kidney failure.
        10. we request you to take stern action in this matter and also to ensure payment to the COMPLAINANT of appropriate damages for the harassment caused and the extra money paid to SCB.
        THANKING YOU. VIJAY N. SHANKAR, HUSBAND OF THE complainant.
        Aug 13, 2020
        Complaint marked as Resolved 
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          Dear Sir/Madam,

          Please find the details complain regarding Credit Card No.[protected] (Standard Chartered Bank).

          As I have informed earlier to the bank that there were two transactions done on my credit card.

          1. 500 USD transaction was informed to customer care and they told me that the merchant has entered this transaction by mistake so it was reversed.

          2. Another transaction of 34,634.73 INR (in Rubble) was done after informing the customer care about the first suspicious transaction which I got through SMS alert.

          Finally after the 2nd transaction, customer care called me back and they blocked the card.

          So what was the point in paying the merchant for second transaction inspite of flagging the suspicious transactions in the first hand itself. And another point to note is that it was not validated using 3D secure online password(as the Bank communicated).

          I request you to please escalate this issue as the fault is with the bank for allowing fraud transaction through foreign website(WWW.INTELLECTMONEY.COM).

          FYI: 1) Already disputed the amount 2 times.
          2) Filed a police complaint on request from Bank.

          Regards,
          Sunil Kumar
          email: [protected]@gmail.com
          phone +91 [protected]
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            Bank sold me the merchandise offer which include holiday package, it was of rs 4300/- which i taken on installments after...
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            Hi Team,
            at the time of booking the balance transfer ..no body has confirmed that the draft will get delivered after...
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            sir my card no. is **** **** **** 6016 on 28 may i order for a bt for icici card for 10000/- but till 10.6.12 dd not recd i call and cancell dd they reverse all my charges but statement recd 5 june 2012 it recd bill of 24573 means 15073/- my shopping and 9500/- for bt i cal l to c/care they said thet you pay only 15073/- ok i paid but they recd my amount in bt and balance 1522 trf to credit card and again on 5 july 12, they charges finance charges i call and again they reversed charges but again on 5 aug 12 they charge 1112 in my scb yatra card and 328/- on manhattan card then again i call c/care they can not reverse why because i paid my payments in time its server problem why they receive my cheque to bt a/c although i issue my chq in favour of manhattan card sir plz help and sort out my problems after many calls and emails they not reversed and again on 5 th sep statement they charge 999/- as annual charges of my card but as i at time of opening there is no any commitmetment of annual charges and also last two years they charged and reversed with a phone call but now they refuse plz help me as i cannot want to pay any type of charges my ph [protected]
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              [Resolved]

              Credit Card No.[protected]
              [protected]
              [protected]
              [protected]

              I have been informed by SCB, an amount of Rs.950/- was outstanding in my credit cards which I came to know only at the time of reporting to SIBIL.

              As I have no balance and the cards were closed in 2006 itself. I went to SCB as a walk in customer and gave a representation for waiver of amount. Accordingly the same has been waived off and as on date '0'balance in may credit card account. In this connection, I may please be issued with NOC for taking up the matter with CSIBIL to delete my name so as to enable me to avail business loan from HDFC bank. Due to the non availability of said NOC may loan is kept pending though otherwise I am eligible. It also creates some unhappiness with my partners in the business.

              In this regard, I am making correspondence for the past 2 to 3 months for No default of mine, I am being harrassed. I may be issued with a certificate at the earliest failing which I have left with no other option except to approach through legal forum. I have already given a lettter in writing in this regarrd to the Manager, Standard Chartered Bank, Customer Care, 19 Rajaji Salai, Chennai on[protected] itself who assured that they will send me a reply within a weeks time. Even after period of 11 days, I have not received any corresponden ce from your end.
              Aug 13, 2020
              Complaint marked as Resolved 
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                [Resolved]

                dear sir
                i have standard chartered card holder and last 3 year i have operated regularly my card last month july 2012 my card validity is expired.
                in time i requested standard chartered customer care he was suggest me this site than i requested to s.c.bank issue my card.



                your faithfully

                d.g.mavani
                Aug 13, 2020
                Complaint marked as Resolved 
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                  [Resolved]

                  My MasterCard credit card issued by Standarad Chartered bank in 1996 has been blocked abruptly around April this year. Repeated emails and telephonic conversations have yielded no result. Am being promised that the card will be set right soon. Kindly advise. have all the email corresspondenec and details of IVR communication to back up my case.
                  Sudhir Dharadhar
                  [protected]@gmail.com
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  What is the update on this? I have NOT heard from you.
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                    Standard charted credit card department had taken Rs.1000/- against Rs.100/- (which late fee wrongly billed in my name even...
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                    [Resolved]

                    It has been identified that standard chartered credit card [protected] was issued to me and currently it is showing some outstanding amount (Rs 20000+) on this card. As per my knowledge I haven’t swapped this card for single time also and this card is already expired in 2008. In Oct 2006 i had received single statement having Experience Life Style charges 99 + 12.12 = 111.12, but after that I haven’t received any email statement or phone call from standard chartered bank or statement at by residence regarding by outstanding amount on this card. (Residence , Phone No or Email id is same).

                    After knowing about this in CIBIL report (while taking housing loan) I had also raised the query to card.[protected]@sc.com on 3rd August, 2012 for which I have received auto response having no as Ref No: 08/12/008496 mentioning that bank will response back in 7 working days but till now bank hasn’t send me any details of statement to me.

                    On Aug 23, 2012 i have raised this query to head.[protected]@sc.com but till now can't receive any reply from bank.

                    I have ask for statement right from bank has issued me the card till date, but nobody is responding from their side and showing interest in closing this issue.

                    Due to this my home loan is in pending state.

                    Please help me.


                    Thank you,

                    Regards,
                    Sachin Vedpathak
                    Mob : [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      was a customer of the SCB Credit Card since 5 years and also i am account holder for the same bank.
                      I was relocated...
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                      [Resolved]

                      Dear Sir,

                      There was available balance amount Rs. 13546.00 INR in my Standard & Chartered bank savings account no: [protected] on 26th APR 2012,
                      but the bank has withdrawn the Rs. 9734.00 INR from my account without my permission and any information given to me. it is a serious matter for bank customers and a fraud issue too, please investigate the issue and help me as soon as possible.

                      Regards
                      Anjali Pandey
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        [Resolved]

                        Dear Team,

                        I am holding Standard chartered bank credit card ([protected]) from 26-June-2012. I am facing two major problem with this credit card and nobody is responding properly with right information.

                        Problem 1:- I am unable to create internet banking id for this credit card reason is that during onine registation I am not receiving temporary password on my registered mobile number-[protected]. I also raised call to customer care so many times but they are not resolving the issue everytime says they send the temp password on my mobile and i will receive with in 24 hours but till now after 2 months I haven't received. This is mentally harassment because i am trying on daily basis nothing happened only time wasted by giving poor response to customer and issue is not resolved.

                        Problem 2:- I received a call after receiving this credit card regarding insurance plan with this credit card that time i was said yes and they given it to me but after thinking too much I feel it is not ok for me and i can't utilize this plan so i requested to cancel it so many times but they are saying it will not cancel and i will have to pay all premium ( 1st month- 854 and after that 360 per month for next 11 months) after so many request they told me they will cancel only after return back the insurance kit (CEP kit). Now I returned the kit but now they are saying they can't cancel even I returned the kit. I already paid 1 premium 854 Rs because customer care said i need to pay it to avoid to pay interest on that and after cancellation they will refund Please help me I don't want to pay 360 per month and don't want to retain it.

                        Problem 3:- After 2 months i haven't received credit card PIN number.

                        Please help me out. I will really thankful to you because i am so much frustrated with this type of poor service and behavior.

                        Request Details -
                        Credit card PIN request[protected]
                        Credit Card insurance cancellation request[protected] /[protected]
                        Mobile Number updation request[protected]
                        credit card cancellation - 385053
                        Refund Amount - [protected]



                        Thanks & Regards
                        Gaurav Parashar
                        Tata Teleservices Ltd
                        2-A Old Ishwar Nagar
                        Data Center 2nd Floor
                        Main Mathura Road
                        New Delhi - 110065
                        Contact - [protected]
                        Email Id- parashar.[protected]@gmail.com
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          [Resolved]

                          I do have Standard Charted Manhattan Platinum Card and I am writing complain mail to 'card.[protected]@sc.com', 'Head.[protected]@sc.com' and 'Principal.[protected]@sc.com' since 18/07/2012. and no body has responded to my complaint. This worst services I have ever got from any curtomer services department. Event writing mail from inside netbanking also not geting response many times.

                          Pankaj Kr Sinha
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          my credit card no.[protected] standard chartered bank, send me statement through email address
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