Standard Chartered Bank Complaints & Reviews

Hi

This is with regards to my Credit card # [protected] which i am holding with stanc with bare minimum limit of 8000. last month i made minimum amount due payment of Rs. 500 which was credited on 14th of july 2013. on that they have levied late fees of 600 + stax for 1 day delay and overlimit charges twice of 500 each + stax + interest chgs of around 360. I asked them to waive off charges and i'll make the balance and close the card but they denied. I have even sent an email and they denied on email as well. I am unhappy with the service n limit provided and upon that chgs of around 2000 on pymt of 500. I can't pay those charges. Please assist...

Thanks & regards
Ramesh Gaba / [protected]
[protected]@hotmail.com

Have opened Standard Charted bank account as salary account on June 2010. Also recieved a platinum credit card after a month. I was a regularly paying credit card bills without defaulting any month. One day a female executive called from the bank and told about an offer. The offer includes discount coupons of many restaurants/places and can be activated with a one time payment. I agreed as it was a one time payment and received the card and coupons. After realizing that the offer is of not much use i planned to close this card. Called customer care and requested to close the account on 30,December 2010 (Ref: 03/11/027752 /UK/CR). I also received a confirmation SMS to confirm. So i sent a confirmation SMS to close this account on 02/01/2011.

I would expect to close this account in a month's time. Meanwhile due to a wrong PIN issued in HDFC ATM in office premises,the card was withheld in the ATM machine. So i had also opened a request to issue a new debit card. The card was delivered only after a month and the problem is i not only received the debit card but also the card i had requested them to close it. I had so many calls with a female executive from the bank.. She explained me that it's a loss to me if i close the account and she kept on hesitating to close the card even though i stubbornly asked her to close it even it's a loss for me as i had not availed any single offer.

My only question is Why did the bank not willing to close my card and it's the request i raised on Dec 2010, and till June 2011 they hesitated to close it. Is it a proper way of customer care. So again i placed a request to close it (Ref No: 05/11/075849 KMM6777114I15977L0KM). I wanted a written proof this time, so i sent customer care an email, but no response from anyone. Later on May 24th, i got a mail from hariharan.venkataramaniyer sent a mail that i have defaults in not paying the minimum due. I had so many frustating calls from the bank in which i continuously asked them to close the card, but they dragged me from Jan 2011 to May 2011. As a customer would you expect to pay for more than 6 months after raising a request to close the card? Why should one pay??

This can be tracked in calls if it was recorded for training purpose. I have given the reference numbers and dates of the requests. It's highly irritating with these people in Standard Charted and now they have around Rs.9000 as outstanding amount for me. Can you please help from these money frauds.

Standard Chartered Bank - Disputed transaction settlement:

Be aware before using Standard Chartered Credit Card! They are not at all efficient in resolving unfortunate complaints. They will play Ball Game with you causing frustration. It tool seven month of frustration with bank.. Consutomer care worst ever.


SCB Card Services,

After Six month of harassment at end, They said they cant process Dispute transaction as it was secure transaction. go and file FIR at police station. all Are making false promise.

HISTORY:

Card no. [protected]
1. 10/01/2013 two fraud transaction happen on my card.
Rs 100 at donate at wikipedia.org and
Rs 7328 at NETLLER london.

2. Immediately within an hour credit card ending 9048 was blocked. They asked me to get new card.
I said let Deal with first disputed transaction. once investigation complete I will apply for Card.

After one they provided credit for same. in my card ending with 9048. After that few week customer care said. from our end investigation completed u will get your amount back in your account.

3) After that only I apply new card
Card no. [protected]

After that I did one transaction with card ending 1104.

same night two more fraud transaction happen on my card.
1) 06/03/13 - money booker ltd london de - 44011.1
2) 06/03/13 - www.germentackle.de ekranth de - 20818.49

Immediately within an hour credit card ending 9048 was blocked.

Now six month story how it harassment given by Standard charted.

1) They given me temporary credit card for 20818.49. For 44011.1 they as this is secure transaction credit credit will not be given.

2) They asked me file FIR for amount 44011.1 As it secure transaction. So FIR copy will help us to investigation.

3) After few day I asked them about card ending 9048, They said Both fraud transaction still under investigation, I was just shocked.
As they said is completed earlier after that only I applied for Card.

4) After completion of investigation they said, you have to pay amount 100 & 7348. or re dispute again for investigation.
I have again send DDF from to re investigation. I asked then atleast send me closer report. How happen. They said we can not give those information.

5) after few days I again called to coustomer care, They said from our side investigation over. You will get Final credit for all transaction in two weeks.

6) After two week again I called them, They said All are under investigation. Every time when I called them they said differently.

7) After 4 month one Floor manager said. you need to send DDF for each transaction individually to process. I was shocked, After 4 month you are saying that, U need to send DDF for individually for each transaction. I did same, I sent each file again to them.

8) After many follow up. One day they said, Final Credit for 20818.49. Other three transaction under investigation.

9) One 10 july 2013 They Said we can't process as they are done using secure transaction, Pay full amount to get away hefty penalty
And Go File FIR. That is only option.

Now the question is.
1) It took 6 month to find, Rs 100 & 7328 those are secure transaction for card 9048.
2) If it was secure then y they have given temporary credit for card 9048. As they have not given to me for amount 44011.1 (as being secure transation)
3) Out of 4 Dispute transation 1 disputed amount got back, Three I have to pay. How can they say rest 3 are not fraud transaction.
4) They are not even giving details like from where transaction happen, which IP address, Which city it took place.
5) If they cant investigation why they said file FIR, Give us same, So we can investigation same as 44011.1 is secure transaction.

All the time answers from the costumer care is different.

As I already made payment of disputed transaction, so it not affect my credit score.

Now I have few options left.
1) file consumer complain, that i did today.
2) go to banking ambusment
3) next file case against standard charted in court. (if not resolved using above two)

Regards,

Mukesh Jain
Mob- [protected]

Standard Chartered.svg
Standard Chartered Bank Plc.
Registered Head Office:
1 Aldermanbury Square, London, EC2V 7SB, UK.
Authorized and Regulated by the Financial
Services Authority Number: 114276.
Opening Hours: 8:00 AM - 5:00 PM
Mondays-Fridays
Saturday: 10:00 AM - 2:00 PM
Our Ref#: SCB/ZC18
Your Ref #: SCB//UKNL/A4-X7/01

Date: 20th July, 2013

Attention: Khaled Abdalla Moh'd AL-Tamimi,
With due respect, I want to first and foremost expressed my great disappointment in your e-mail. I mean I am very much displeased with your thoughts and reasons. Let me tell you, so many people wish they had benefited from this promo including the Britain's to be more specific but on the contrary, it is strictly based on pure luck. You do not know how lucky and fortunate you are to have won in this year's promo and if you think you would like to blow this opportunity all up by yourself, the choice is yours as the funds are equally yours.

If i were you, i would go confidently in the direction of my dreams. Live the life i have always imagined. Let me tell you, once this is done and over, each day becomes a new life that you seize and live in it. So i advice you for the now to risk more than others think is safe, care more than others think is wise, dream more than others think is practical, expect more than others think and never let the odds keep you from doing what you know in your heart you were meant to do. Trust in your own instinct because your mistakes might as well be your own, instead of someone else's. I am telling you this because i do not want you to lose your funds at this time when all has come to a perfect end and you will never be poor again in your life.

I want you to forget about all the reasons why something may not work. You only need to find one good reason why it will because a diamond is merely a lump of coal that did well under pressure. Trust in yourself as you know more than you think you do as i do not want you to be more disappointed by the things you didn't do than by the ones you did because you have come this far.

I do urge you to file for a disclaim of your winnings. We have a copy of your winning Certificate and other financial documents in our possession. I can scan and email it to you for Authentication of your winnings. You are advised to make the payment in other to avoid losing of your winning and I never wanted this happen especially after i have gone this far to ensure the transfer of your funds to be successful and now you want to backdown. I really feel disappointed madam as i least expected this from you hoping that you were going to appreciate my effort but it is so sad that it has to happen this way. If you insist you have to voluntarily forfeit your funds, you can fill the disclaimer form immediately and send to me to enable us proceed with the next step of action.

Regards,
Mr. Hamilton Reeds.
Group Finance Director
E-mail: [protected]@zbavitu.net
Personal E-mail: [protected]@accountant.com
CUSTOMER CARE HOTLINE: [protected]
FAX:- [protected]
The Director International Remittance Dept.
STANDARD CHARTERED BANK PLC.
**Standard Chartered is authorised and regulated in the UK by the Financial Services Authority (FSA), registered number 114276. Standard Chartered’s VAT number in the UK is GB[protected].. Standard Chartered Bank plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service**
================================================================================...⇄
DISCLAIMER NOTICE
If you have received this communication in error, please delete and notify us

Hi, I got a call from Standard Charter phone number [protected] at 10:56 AM, 19 July 2013. Representative insisted me to take a free card but when I refused to take it, he told me that card is already issued to you and it will charge you Rs 5000 annually and dropped off. I tried calling back to same number many time but he didn't replied. I also launched a online complain to bank, but didn't got any reference number against my complain. So I assume they are not going to take any action against it.
I would add here that I have never shared any document to bank although I am getting regular calls from this bank for a few months. Please suggest me.

Hi Team,

My name is Manickkavel Chinnadurai. I am holding a an aasan account with Standardchartered Bank. About 5days account suddenly in my online account I was not able to see my account details but can see my loan account details.

I immediately called Customer Care of StandardChartered Bank, They said to try next day morning, As they suggested I checked the next day morning it did not work. Then again i contacted CustomerCare again, they have asked for 24hrs time. After 24 hours i called again and they again asked for 24 hours...... it kept going on like this for 3 days. Finally they said that some kind back groud work ig going on with in the bank and finally they Updated me saying that i will be fixed only after 1.5 months.

Not sure..............which customer will wait for 1.5 months.....................???

Also, I am currently living in Qatar, My debit card is not working and I cannot do online transactions as well..............I am struggling to do money transactions...............

Any suggestions.....Any help available..............

Hi,
I am holding a Manhattan Credit Card and I have been fraudulent billing (wrong service and interest fees) issues multiple times. What makes the matter worse is the lethargic customer care service who respond to emails after months (and that too not always). The IVR (telephonic service) is even worse. First of all, it's not toll free, at least for my region (Bangalore). Also, the phone line keeps getting disconnected multiple times while in process of authentication. Even after trying multiple times and getting to reach an actual customer care representative (if you are lucky), you are not sure when the call will get abruptly disconnected. This issue has happened to me several times and now I have lost patience. The average number of calls I have to make is atleast 50, if I want to speak to a customer care representative.

I purchased a Samsung SIII smart phone from bajaj electronics on 20 April 2013. I purchased with offer of 15% cashback using standard chartered credit card. I converted it to EMI. Its been around 3 months, I have not yet received 15% cash back. I have been emailing these guys since 2 months. This bank is bluffing customers. I am irritated with their behaviour. The complaint number that is registered with the customer care of standard chartered bank is KMM14396758V16988L0KM.

Here are the details of the purchase.
Customer Name: Thirupathi Bandam
Mobile: [protected]
Product: Samsung S III mobile
TID: 40928328
Batch Number: 000025
INV Number: 000099
BILL Number: 1641
Date of purchase:[protected]
EMI TXN ID:513192

I am attaching bill for reference.

Dear Sir/Madam,

I was applied personal loan on SCB bank Rajaji Salai last week (i have my savings account and owe credit-card on SCB). After submitting documents for address proof, i have received cibil confirmation call and house verification. On 12th July 2013 i have got a call confirmation for the loan 2.93 lacks and they want me to provide 5 cheque leaves and one pan card Xerox and the guy spoken with me says once the cheque leaves collected 24 hours the loan amount will be delivers to my account. I asked them to come and collect that by 2 pm on same day. But the document collection representative come 2 hours earlier (by 12 pm). I requested him to come by 2pm. after that i don't know what happens no one calls me i just wait until 6pm nobody comes to collect that document.

Saturday no response, Sunday no response. Monday no response.....

Finally Monday afternoon I called them, asked about the loan status. And they said that loan is holed by the credit team and reported the reason "1. I have already one hand loan, 2. Above 16 k commitment" based on credit teams confirmation call with ME. The problem is No one calls me, i have not reported to anyone about that. I believe that there should be a naming confusions that should be resolved.

There is somebody gave the false statement against the loan process. Also there is no proper response and nobody give me a clear picture about this issue. This is really disappoint me and stop looting your one of the most loyal customer.

Regards,
Nagarajan,
[protected].

I am using Standard Chartered Bank SUPER VALUE TITANIUM card. They had not mentioned about process to close the card anywhere either on there site or in the documents sent with the card.

So I had asked for process to close the CREDIT CARD 5 times through email to customer care. In my emails I had clearly mentioned that I do not want to close the card now, I just want to know the process to close the card.

instead of sending me process to close the card, every time they are asking me to send request to cancel the card and they process it. Which is clearly indicating that they are acting in transparent manner for my query.

Please go through the following email communication b/w me Standard Chartered band customer care:


Ref : 07/13/038043/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated July 08, 2013 .

We are concerned to know that you have requested for the cancellation of your
card. We have forwarded your request to the concerned department. One of our
executives will get in touch with you shortly in this regard.

We request you to bear with us in the interim.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

P Bhuvaneshwari
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us :
customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques,
Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from
6 months to 3 months from the date of issue of the instrument."



Original Message Follows:[protected]----


At this point of time I am only interested in knowing the process of closing the
card. Because it is not mentioned anywhere neither on your site nor in the
documents sent with the card.

So please just send me the process to close/surrender the Super Value Titanium
Card which I am having with all the details like charges (if there are any),
time it will take etc.

I will decide it on my own whether to send request to cancel card account or
not.

And please please please this time don't send any crap reply. Either send the
process to close the account which I had requested or just say clearly that you
will not share this information ... (No bakwaas please)



Thanks,
Sandeep Singh
Cell: [protected]



On Sat, Jul 6, 2013 at 2:51 PM, customer.care <Customer.[protected]@sc.com> wrote:


Ref : 07/13/025357/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated July 05, 2013.

We are concerned to note that your earlier interaction with us did not elicit a
satisfactory response. We regret any inconvenience caused to you in this regard.


We understand from your communication that you wish to cancel your card account.



In this regard, if you wish to cancel your card account, we request you to
revert us with your confirmation for us to do the needful.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank
Padmavathy Bai G
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately.
Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html
Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of
Cheques,
Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from
6 months to 3 months from the date of issue of the instrument."



Original Message Follows:[protected]----


This is getting pathetic now.

Will you guys please send simple and clean answer to my question.

This 3rd time I am asking that just send me the process to close/surrender the
Super Value Titanium
Card which I am having with all the details like charges (if there are
any), time it will take etc.

Just send me answer of my question, No talking please, do not waste your
and my time by sending these kind of replies.


Thanks,

Sandeep Singh
Cell: [protected]



On Fri, Jul 5, 2013 at 11:07 AM, customer.care <Customer.[protected]@sc.com> wrote:


Ref : 07/13/012280/SP/CRD

Dear Mr. Sandeep,

This is with reference to your e-mail dated July 02, 2013 .

e have noted the concerns raised by you with regard to the revision in the
features of your Titanium Card.

In order to align itself to the market conditions the Bank will change the
features and offers its products from time to time. This is in line with the
agreed terms & conditions of the product.
As per the revised product features of your Titanium Card, the minimum
transaction value for cash back is increased to Rs.750.00, the Cash back is
capped to a maximum of Rs.100.00 per eligible transaction, and to Rs.500.00 per
month for all cards owned by the customer.

A prior information to this regard was sent to all our customers through their
last 2 month's statement of accounts

We hope the above mentioned explanation would satisfy your query.

We confirm that we have updated in our website regarding the change in features
of the Titanium Credit Card. We request you to visit our website for further
clarifications.

We are concerned to know that you have requested to cancel your card
relationship with us. We request you to reconsider your decision and provide us
with another opportunity to be of service to you.

We once again regret the inconvenience and we request you to treat your
experience in isolation and not as a reflection of our commitment to delivering
superior customer service. We look forward to your continued support in the
years to come.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Kamini T
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.


Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us :
customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html



"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques,


Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced
from 6 months to 3 months from the date of issue of the instrument."



This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at
http://www.standardchartered.com/en/incorporation-details.html.





This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at
http://www.standardchartered.com/en/incorporation-details.html.





This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.

I hold the Manhattan credit card .[protected] from almost 5 to 6 years and has been paying all my bill on time most of the time.

Few month back i got a call to convert my Credit balance into EMI and after few inquiries i agreed to convert ~Rs.48k amount into EMI for 12 month with total one time interest of ~Rs.3.5k.

At the time of converting i specifically asked about the credit limit and i was confirmed that no credit limit will be blocked .

Last month my card was blocked after the usage of ~Rs.31k and when i called up the call centre and they informed me that limit is blocked due to EMI amount post that i raised a complaint with reference no. [protected] dated 23 Jun’13.

Few days after registering the complain i received a call and after a detailed discussion i was told that they will arrange the call recording in which i was told about the credit limit block BUT THE CALL NEVER CAME and LETTER was sent to home stating that they tried contacting me and i was not reachable and complaint was closed.

THIS IS CHETING AS WRONG INFORMATION WAS GIVEN TO ME AND UNETHICAL WAY TO CLOSE THE COMPLAINT.

Now i want the reversal of the Interest i had paid for EMI and appropriate action to be taken against the person who has given wrong information and also against the person who has closed the complain without resolution.

New complaint no. –[protected] dated 13 Jul’13

Thanks & Regards
Sumit Agarwal
[protected]

I had received many calls from your bank side on daily basis regarding for credit card on the behalf of my hdfc credit card, Finally on 14/04/13 i ready to apply for credit card, On 14/04/13 I received a call from your bank side from no.[protected], Executive name:- Kalpna,And on 19/04/13 i received a reference no. GFJ6333BNP01. But i did not received any information yet. On 30/04/13 I called to your agent kalpna to confirmed the status, She said i ll confirmed after then i call you back. Final on 13/05/13 Your executive called me and informed me that your request was disapproved and you need to again submit the application then i again submitted the documents on 14/05/13 and on 16/05/13 i received a reference no. GGT3810XMP01, Again same thing happen again i do not received any confirmation yet, again I received a call from your bank side on 22/6/13 Executive name:- Sindhu I took her mobile no. [protected], she said sir due to technical issue we are not able to update you application, So you needs to gain submitted the documents, I clearly explain to then If Card is not delivered within 7 working days. then needs to refund my documents, But still i do not received any confirmation yet. So this is reminder mail to you and for your all respective management team, Issue a credit card else refund my all documents.

My documents was collected 3 Times, Is this Fraud ?, Your company doing fraud or what. I am very very much disappointed with your services and i never suggest to any one to deal with your bank. your company is totaly doing fraud withs customer, According to your company HDFC Bank is more better.

I request to your learn something that what is customer service and satisfaction or value to HDFC bank.

They wasted my very important time and also took my important documents with my signatures. So kindly take the necessary action so that any costumer could not suffer like this in future. Please make them to return my all documents also. 3times

Also Send my mail/Feedback to Sandeep das (MD), Mr. P. R. Somasundaram, Mr. Dipankar Basu,Mr. Neeraj Swaroop, Additional Director,Mr. Murali Natrajan, Additional Director, Mr. D C Anjaria – Director, Mr. P. Sanyal

PFB

1. Name as mentioned on the application form :- Chandan Prasad
2. Address:- WZ- 906, Street No. 15, Guru Nanak Nagar New Delhi-110018
3. Date of Birth.:- 16/04/1988
4. Date on which the application was submitted :- 14/04/13 & 14/05/13 & 22/06/13
5. Place where the application was submitted:- At home Executive name:- Rahul (Contact No, [protected]), Amit ([protected])
6. Your latest contact numbers:- [protected]
7. Application reference number ( if any ):- GFJ6333BNP01 , GGT3810XMP01
8. Executive name and contact number to whom the application was submitted. Rahul (Contact No, [protected]), Amit ([protected]),
Caller Name:- Kalpna[protected] & Sindhu [protected]

Sir
1. I am a holder of Standard charterd credit card No [protected].
2. around 15 th Jan 13 ,i took an inerest free loan of Rs 62000 for 3 months , processing fee Rs 1240.
3. By Apr 8 th , i have already repaid Rs 63800 against above loan on the above card.
4. The bank is constantly harrasing me by demding additional amount against card No [protected] , which nether i have been issued nor used . They are linking it with card no [protected]

Std Chart Bank after permitting to OVER DRAW the credit limit, imposes a OVER DRAW FEES of min Rs. 500/- on the credit card holders. Other Banks have a mechanism to inform the credit card holders, when they are close to the sanctioned limit.

SCB permits to over draw and then impose a penalty on the gulliable customers, which nothing but LOOTING the customers. When the availed limit is close to the sanctioned limit and in case the limit is over drawn, the transaction SHOULD GET DECLINED. But SCB happily permits to over draw, so that they can charge Over Draw Limit Fees.

Hi, This is a complaint against Standard Chartered Manhattan Platinum card. My card was blocked due to an internal mismatch of book records within Standard Chartered (which I was notifying them for 6-7 months). When I asked to remove the block access, they asked me to pay a nominal 38 paise (yes, you heard it right) to settle the accounts. I paid the amount and waited for the unblock. Then, I was told that I need to send an application for the same. A month after sending the application (Ref. No. 05/13/053143/SP/CRD), I get a reply saying sorry we cannot unblock your card. All my savings and bonus points captured through my purchases over 1 year period is all gone now.

My question is:
1. How can they not work when a customer in informing them about the mismatch but only go with an easy option of blocking the card?
2. They never informed about the blockage of card. How embarrassed would you feel if your card is returned back from merchant owing to blockage?
3. No clear guidelines on card blockage removal. When they asked me to pay money (38 paise), then it should have been unblocked. A simple mail that says "Sorry, we can't do it" is not good enough.

Only if I had some power to catch hold of the accounts team, I would surely bring them to consumer court for these hassles.

Dear ,
I am having credit card from standard chartered credit card from June'12 onwards ..Initially i used this card for Petrol filling and monthly bill was very small and paid every month and regularly got bills at home ..In Nov i used credit card to purchase laptop for 25 k and converted it to EMI ..
After that i didn't got any bills at home ..Due date for every month is 26 th and i will pay on 2 nd of every month after getting salary..
I received only SMS from them saying card 1629 is due ..no amount details ..After 6 months i paid total 27 k and checked with they said ..
we need to pay against another account number and additionally 10 k need to pay to close due ..shocked and asked ..they told bills are sent to e mail address ..i told nothing avl in mail then they address is wrongly updated in back up and after that sent it in correct id..New emi account need to pay details not shared and they will tranfer the payment from my credit card to emi account on 15 th and they charged additional late fee charges ..Whenever we called them no response and poor response to mail request.I gave all the details of payment made on date wise ..but no proper response from their side .Finally to close my account i checked the amount due in online and paid the full amount..Again after that they are saying late fee charges are added and need to pay 200 more to close account ..Requested many times i paid due earlier ..but no reply ..My credit card number :[protected] ..Really still dont know how to close ..if any knows pls help..

Let me warn all user who are using or planning to get Standard Chartered Credit Card, that my credit card was compromised on 30th March, 2013. There were multiple international transaction that happened on my card, of which one transaction of Rs 59, 000/- went through. Though the transaction was reversed by merchant but bank has charged mark up fee of Rs. 2606/- on my credit card for which I am still fighting with the Bank for reversal. Guys, their would be many people like me who are being harassed by Standard Chartered for Late Payment fees and Interest charges that are being levied every month. So, please be careful on choosing Standard Chartered Credit Card, their security database is being compromised. Choose Well..

Hi,

This is Gopi Krishna Bandi, I had a Barclays personal loan with the loan account number: LC[protected]. This is migrated to Standard charted bank from Barclays. and Standard Charted bank loan account number is 49493485.
I had already closed this loan last month but still EMI of amount Rs. 14659 is deducted as ECS from my ING Vysya account.
This should not be done.

I didn't received any updates on the mail sent on Jul 3rd to both Barclays and SCB customer cares on Barclaysfinance Customerservice <barclaysfinance.[protected]@barclays.com>,
customer.[protected]@sc.com
I have all proofs like DD number, Courier details, the courier status and the confirmation of amount recieved mail from Barclays customer care.

When I visited SCB, Kalyani Nagar they are saying that the system is not updated with the loan closure, is that my problem? Rs 14659 is not a small amount. I have my difficulties to manage this amount. I want reply immediately from them and also I want my money back with interest for the period the amount deducted from my account.

Thanks,
Gopi Krishna Bandi,
[protected]

Hello,


SCB Bank has provided some information to CIBIL for my Account, When I am asking the bank for the details of Card number, So far i know I do not have any such card and outstanding from SCB Bank. I had one credit card which is appearing with another account number and I am okay with that, Company is also able to provide data for second account. However, when I contacted SCB bank to know more about the outstanding balance, Card number etc they are not able to provide data and asking me to contact customer care, customer care representative is again asking for my Card number which I dont have and this is what my query is.


I have lodged a compained to CIBIL, but the response is very very strage as it showin Account transferred from SCB to ABN Amro to RBS. I am not able to understand what all they are showing in my account.

Thanks,

Jitendra Kumar

Standard Chartered is the Worst bank I have ever dealt with. Service is very bad. No, response & fake commitments are the policies of this bank.

I had applied for Manhattan credit card by seeing the credit limit & other terms and conditions, I feel cheated.
I ve been given a credit limit of only Rs. 27000 whereas I was told 3 lacs to 7 lacs. I was told that it is lifetime free card but there are charges of 999 after 2 years. There is no benefits on dinning n movies mentioned I was told. So, I decided to get it terminated without using even once.

I called the customer card no but couldn't connect to anybody there. I also called Mr.Daksh Mittal who approached me on behalf of SCB credit card team. He was from third party & his contact no. is [protected]. When I told my greviences to him, he disconnected the call n stopped picking up my call.

I have already sent them few mails on 15th june 2013 at principal.[protected]@sc.com,head.[protected]@manhattan.co.in,[protected]@manhat...⇄ but nothing has been done till now. After that I have sent them 2 more reminders but they didn't turn back. I am user of ICICI Credit Card & fully satisfy by their services.

I request Indian Consumer Forum to help me in disconnecting this card. thanks

Yours Faithfully
Rishabh Chugh
[protected]
[protected]@yahoo.com
Delhi