Standard Chartered Bank Complaints & Reviews

Respected Sir, /Madam,

I the Credit Card Holder -Mrs. Sushila H. Trivedi of your Bank - M/s. Standard Chartered Bank (Manhattan), would like to bring to your Kind Attention that, I have not received the PIN Number of the said Card alongwith the Card.
So, Please be kind enough to provide us the New PIN Number of the Card No. - [protected]
Hoping that you will do the needfeull at your earliest.

Thanking You,
Yours, Sincerely,
Sushila H. Trivedi
Mob - [protected] and [protected]
Res[protected]
E-Mail id - [protected]@gmail.com

Dear customer service team CARD NO - [protected] Now this the height of worst customer service experience. Since last one year there hasn't been a single month that I haven't been disappointed with you guys. Every month I found some discrepancy in the credit card statement. Last month also your bill included the late payment fee of Rs 500, however I made the payment before due date(31st Dec'13), Once I mailed you about this error you accepted(check trail mail) and you promise to waive of the amount in next bill cycle, The same is neither waived off nor reflecting in this month statement. This month again you charged me late payment fee of Rs 500, however I have again made the payment before due date(31st Jan'14) even same is reflecting in the statement itself, still I have been charged Rs 500. I don't understand why this Fraudulent and fake practices are done by standard chartered bank. Now this is high time to disconnect relation with you and take some legal action. The way Standard chartered is cheating me is out of my patience and giving me immense mental torcher and harassment. Let me connect with my legal team and see what worst can be done. See you..

Dear Sir, I, Soumitra Kabiraj, have sent you a written application regarding the termination of card, But one of your representative have assured me for continue to believe on Standard Chartered Bank. Though I have not activated the Credit card, I have received a message that my outstanding dues with your bank is Rs.1122/-. But why should I pay this amount, as i have requested you to terminate my card. But I have been trapped to pay this amount from your credit card ([protected]). Please terminate the card as soon as possible and remove me from this unethical practices. With Regards, Soumitra kabiraj, [protected]

Name : Santosh Shetty Phone :[protected] I have Applied For a Personal Loan in Standard Chartered Bank. The Sales Executive Mr. Suraj and his colleague Mr. Dilip Kumar Pandit, after confirming From Mr. Pravin Singh, has assured me that the loan will be processed on following terms, Loan Amount - 500000/-, Rate of Interest - 14.5%, Processing Fees - 1%, Tenure - 48 Months. But after taking all documents and post dated cheques from me, they told me that they can process the loan on 15% instead of 14.5%. I clearly told them on 30/Jan/2014 that do not process the loan and return the documents. Then I approached to another bank for the loan. But today I received the loan amount from Standard Chartered in my account without my consent. When I inquired in Standard Charted Kalyani Nagar Branch, Mr. Pravin Singh, Sales Manager told me that the loan is disbursed on following terms, Loan Amount - 500000/- Rate of Interest - 15% Processing Fees - 1 % Tenure 60 Months. When I Asked for Documents of Loan Mr. Pravin Singh told me that he cannot provide me the documents saying all processing is done at chennai. He has provided me only RFES ID : 2119537 Because of all this nuisance, I don't want any loan from Standard Chartered bank. Pl help me to cancel the loan without any charges as the bank representative cheated me. Request You to Please Do The Needful.

Dear sir, My credit card no [protected] I am facing regular complaint on settling payment to scb . the problem is if I am doing some purchase and settling payment through online ok . where as if the payment is in EMI style ie instabuy account then i will be in trouble . I use to pay through online without delay every month. I am not paying any part amount or minimum amount whatever total amount just settling it finished . Now the problem is simply scb is sending message that I have to pay over due amount with interest .I strongly feel that scb is not understanding customer problem . If i paid the amount in total due in case any accounting issue for scb they should sort it out immediately by sending sms or they can call for better relationship with their customer Instead they are making un necessary irritation to the customer. I am using hdfc card from the past 8 yrs i did not face any such issue because there is no separate track to pay the payment in their statement. My card limit in hdfc is 4 lacks . Pl.study and do the needful at least in future. Regards p.v.saseendran mobile no [protected]

Dear Sir/Madam, After lot of intimation with your executive through phone, customer care emails, and head.service emails but still awaiting reply from my charges. I asking about my point wise reply but they didn't do that. Last 2-3 month I was communicate through phone, emails my details are below:- Name :- RAM KUMAR Card no. [protected] Cont [protected] last email. REF no. KMM16691233V16516L0KM This is for your kind info. Please help me our or pl contact me on [protected]/[protected]. As I have already mentioned and same has been discussed with your executive team. Thanks Ram

To The Administrative Officer, Consumer Court Forum. Sir, Brajendra singh working as a engineer in VPL, received a abn amro/Standard charted credit Card in 2006 with incorrect name (Brajender kumar singh) which is provided to me without signing any documents & without taking any of my personal documents like Pan card, address proof. After contacting customer care nos mentioned on cards found that this is against health insurance policy of Royal Sundaram. This policy was also not taken by us any time. Only some days ago received a phone call in which representatives explained the benefits of the Health Insurance Policy. At that time the person confirmed that in any case found not interested in the policy will be terminated and cancelled. Upon that I had convinced and informed to send details in written. But found that credit card received. After some time started to receive bank statement with around 2000 Rs . I written letter to head of card services as why I am payable if any card or policy not taken by us & still card not used or activated by us. Customer care replied as your card is already deactivated due to not any transaction but asked to pay min payment of around 5000 Rs which is against policy charge. Further replied to him as I am not responsible for such card & payment then why payable. After this mail no reply found by customer care & also no more statement found on my company address till today in last 7 yrs. Recently I have applied for home loan & found that they have put me under defaulters list with balance payment of 51000. So I am not getting any Loan from any other Bank. I plead your Parden to help me out and give proper justice to me. My other details are following : 1-on 17.11.06 mailed to headsevice.[protected]@in.standardchartered.com to cancel credit card no.-[protected] 2-On 17.11.06 mailed to customer.[protected]@in.royalsun.com to cancel the policy DC/SCB/045-HSP;4287 3-27.12.06 re mailed to headsevice.[protected]@in.standardchartered.com regarding never use any transaction with card but still amount to pay.----- no reply from customer care till date also no statement till date but as cibil report due...

My Name is Anand Pandey and my number is [protected]. This complaint I am following up with Standard Chartered Bank and not getting any help. Standard Chartered Bank detail INSTABUY'S ACCOUNT - CLASSIC [protected] XXXX-XXXX-XXXX-0957 Dear Prema V, I think you are very junior in the company and not efficient to answer my email hence you have not understood the complaint, This time I want reply from Senior and it shud be pointwise Every month I am paying the bill amount through NEFT and automatically the amount is received by EMI account. My question is since June 2013 I am paying the amount in Credit card then why Bank is adjusting in EMI. Why no body replied to me that I am paying amout in incorrect account ? If you refer my query which I wrote from SC Bank online, in that I clearly wrote to Bank that I have paid the amount then why I have received reminder SMS for payment ? Please answer me why your executive had not mentioned that I made wrong payment. You may refer executive response her name is clemy I have applied for SC credit card and purchased phone on EMI, Bank had himself separate account for EMI which was not asked to me before creating. I want more clarity why Bank person is not calling me when I am writing in my email to call me Today I have registered complaint in Consumer complaint forum Regards, Anand Pandey ________________________________________ From: head.service <head.[protected]@sc.com> Sent: Tuesday, January 28, 2014 2:37 PM To: Anand Dilip Kumar Pandey Subject: your recent comunication with us (KMM16689440V10748L0KM) Ref : 01/14/112119/SP/CRD Dear Mr. Pandey, This is with reference to your e-mail dated January 27, 2014 Please note that, as per January month statement we have received a payment of Rs.1, 791.00 towards your card account 0957 and the payment got adjusted towards your purchase amount.Hence, as on date your card account 0957 has credit balance of Rs.112.46. Please note that we maintain separate account for your Instabuy 's / balance transfer account for ease of accounting purposes. The account ending 9731 is your Instabuy's account. Also note that as per the statement dated December 26, 2013, the total outstanding in your card ending 9731 was Rs.1, 790.84 towards which we have not received any payment till date. Hence, financial charges were billed to your card account as per the terms and conditions specified in the Important Information Document attached with your monthly statement. Hence, we regret our inability to reverse the charges. We wish to inform you that payment can be effect towards the instabuy via billdesk site. Under the card section, there will be an column for the loan payments. We request you to enter the 16 digit instabuy account to effect the payment. As on date, the total outstanding in your card ending 9731 is Rs.4, 163.19. We request you to effect payment towards your card account to avoid levy of charges. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Prema V Officer - Customer Care We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html Original Message Follows: [protected]---- Dear All, Today I have received attached credit card statement wherein Rs. 581.51 is charged towards (Late payment, ST and Interest). I have paid rs Rs 1791 on Jan 03, 2014 to clear my EMI of last bill which was generated on Dec 26, 2013 and the last date to clear the bill was Jan 17, 2014. On Jan 16, 2014 I received message from SC Bank that payment is not received. Immediately I wrote to your customer care wherein they replied that payment is received and it will reflect in next bill. Now you have sent two bill in Jan 2014, 1st bill is of EMI wherein all incorrect charges is charged and 2nd bill is for other purchase apart from EMI. I just want to know that when customer had made payment and verified the facts by writing to Bank then why such charges were charged ? Without mistake I have to follow up with Bank. Today I called customer care they said charges are correct and I have to pay... When I said in email reply your officer had written that Bank had received last bill payment against the EMI, then callcenter person said email team is Back end team and we donot have that data so you write back to them. This shows that SC Bank doesnt have standard process wherein both interface can view the reply which is given to customer. This is really sad ... If someone calls me it will be great help to me Requesting all to cross check what went wrong and reverse the charges immediately and minimum due amount. Detail written on bill INSTABUY'S ACCOUNT - CLASSIC [protected] XXXX-XXXX-XXXX-0957 Regards, Anand Pandey [protected]

On Jan 23, 2014 4:31 PM, "Customerservice" <[protected]@shahafinlease.com> wrote:
Dear NIRMAL KUMAR ROY
Customer Number: [protected]

This is in reference to outstanding dues under Credit Card no. [protected], [protected] issued by Standard Chartered Bank.

Vide deed of assignment dated 9th Feb, 2010, Standard Chartered Bank has sold, transferred and assigned all its right, title and interest in all the amounts due and payable by you under the above Credit Card in favour of Shaha Finlease Pvt Ltd.

An intimation letter / notice to this effect has been sent by Standard Chartered Bank to your address appearing on the records of Standard Chartered Bank.

We find that the amount outstanding under the above Credit Card is Rs. 855675.99

You are requested to pay the same at the earliest to Shaha Finlease Pvt Ltd.

For any queries / clarifications, you can mail us at [protected]@shahafinlease.com or contact on [protected]


Regards
Customer Care Executive
For Shaha Finlease Private Limited.

I have received the above mail from Sahay Finlease after thousands of phone call and filthy language. on 23.01.2014 even Sri Parmar has abused my daughter too with very much dirty and filthy language.
Please note that no amount is payable to Standard Chartered Bank against any Credit Card. I am Nirmal Roy and not NIRMAL KUMAR ROY. My father name is quite different from what Sri Pankaj Parmar of Sahay Finlease is telling since 08.01.2014. He has sent an Intimation of Standard Chartered Bank.

How Standard Chartered Bank Can employ to harass a person who is not at all associated with the issue.
I claaim a compensation of Rs.15 lac from Standard Chartered Bank for such harassment for a prolonged time with life threat.
Below is the text of the intimation sent by Sahay Finlease in favour of Standard Chartered Bank.

NPA176078 / 2603
Date: March 26, 2010
NIRMAL KUMAR ROY
NO 146 (50)
KABI NABIN SEN RD
NR KAJI PARA UNNAYAN SANGHA
DUM DUM, KAZIN PARA
KOLKATA
700028
Dear Sir/Madam,
Sub: Transfer of your account to Shaha Finlease Pvt. Ltd.
Ref: Your Credit Cards No. [protected] with Standard Chartered Bank
We wish to inform you that Standard Chartered Bank has, vide a Deed of Assignment dated 9th Feb 2010 sold,
transferred and assigned all its right, title and interest in all the amounts due and payable by you ('the Receivables')
under Credit Card number [protected] ('the said Credit Card '), in favour of Shaha Finlease Pvt. Ltd.
Pursuant to the said Deed of Assignment, the outstanding dues along with such other charges as are contractually
liable to be paid by you towards this credit card should be paid to Shaha Finlease Pvt. Ltd. and/or its authorized
officers/agents directly after 26th Mar 2010 Therefore, please note that we are forwarding to Shaha Finlease Pvt. Ltd.,
the cheques/post dated cheques/ECS Instructions, if any, duly endorsed by us for presentation for encashment on
their respective due dates.
You are also requested to note that pursuant to 26th Mar 2010, Shaha Finlease Pvt. Ltd. shall give valid discharge of
your obligations under the said credit card.
All other terms and conditions pertaining to this credit card availed by you remain the same.
From 27th Mar 2010, you are requested to address all communications and correspondences pertaining to the said
Credit Card directly to Shaha Finlease Pvt. Ltd. at the following address & telephone number(s):
Address: Shaha Finlease Pvt. Ltd., 3rd Floor, Victor House (near BMC school), 142/C, NM Joshi Marg,
Lower Parel, Mumbai – 400013.
Phone Number - +[protected] Fax - +[protected] Email – [protected]@shahafinlease.com
Yours Sincerely,
For Standard Chartered Bank
P.S: This is a computer generated letter hence does not require Signature.

Please note I am not NIRMAL KUMAR ROY, my address is also not as mentioned in the intimation.

Unless i receive compensation from the Standard Chartered Bank as as per judgement of High Court no bank can engage any recovery agent for recovery of due amount. Beside, I am not the right person who is the main culprit.

My experience with SCB credit card team has proved that the SCB credit card team should come forward and assist with detailed reports for disputed transactions and care for customers.Based on trust we start using their services but doesn't seem to work.I was Creditcard holder of SCB and Card #[protected].I am following up with the team for more than six months regarding auto debit transaction performed by Credit card team they took more than 3 months however didn't provide any details instead asking me to talk to collection team.Collection team pay no heed to your words and doesn't work based on truth but forced to get as much money from customers.T I had been holding Standard Chartered Credit card # [protected] which I received in the third week of April 2006.While applying for credit card, we were told that it is life time free card. We submitted only the application form to the representative. When we inquired about statement April last week 2006, we were told that since no transactions were performed you were not getting the statements. It never happened to use the credit card. I didn't get any statements/calls from SCB credit team about any outstanding amount or any other disputes. Recently in Sept 2013, when i checked the CIBIL score for personal loan, got to know from SCB personal Loan Team that my CIBIL score is less than 700 and SCB Credit card has outstanding balances. I was shocked and I have been following up with the bank for resolving this issue since then but all in vain. But to my dismay, i came to know the following 1)Money(Rs2664/-) was deducted for auto renewed M/s Royal Sundaram alliance policy ( i never applied for it) in 12 April 2006.I asked the Bank team to provide the corresponding documents or scan copy of SCB credit card. There is no answer from them. 2)SCB bank reported my card into CIBIL records for unauthorized transaction's outstanding amount without providing any information to me 3)I never received any statement either through post or email regarding the transactions from the bank. SCB heads.services are stating that my card account has been permanently invalidated in our records owing to the non-payment of the outstanding dues for a considerable period of time. Hence, financial charges were accrued. On date, the total outstanding on your card ending 6053 is Rs. 76, 642.02. Can someone assist?

Standard Chartered Bank, Complaint No. (from 2009 email) KMM3492458I15977L0KM; Ref No. (from 2009 email) 11/09/050408 /CRD I received a phone call today from your Gurgaon branch regarding clearing an outstanding amount on my Dead Brother's Credit Card (who died in 2009 - as you can figure from the DC also the trail of mails). I know it's foolish of me to even tell you how CC executive spoke to me since it's the bank only who train them to use choicest of abusive words and not to listen to the person on the other side. Anyways, I want to clarify a few things which your abusive executives didn't let me do - 1. I have submitted DC of my brother in 2009, October as you can see from the trail mail.. if you're foreign bank didn't train it's employees how to update the system with a Death Certificate, I'm not t be blamed for it! 2. I requested your executives to come to my place and talk to me in person but they (Pooja and Aman and Avrit Gujral) out-rightly refused. For your information, it's your work not mine .. I didn't call you did; so you'll have to come to me, I won't come to you. 3. Hemant Baisiwala wasn't my real brother; he was a cousin of mine. Just to let you know cousins share the same LAST NAME; and every body with whom I share a last name and who don't clear their outstanding credit card bills, DOES NOT MEAN THAT your un-courteous is going to me chase me to clear their outstanding amounts! NO LAW ALLOWS YOU TO DO THAT. And I CAN NOT provide phone numbers to your speaking executives for PEOPLE WHO ARE DEAD ! PLEASE understand dead people DO NOT have mobile phone, landlines, emails, physical addresses. 4. If I got a phone call again from your bank, I will file a complaint (read FIR) with the police and file a case in the court of law against Standard Chartered Bank, for mental harassment and defamation and/ or I'll certainly take some legal action the bank and I will not take this non- sense lying down. As per legal law, THE BANK CAN NOT HARASS ME TO PAY/ CLEAR CREDIT CARD AMOUNT OF SOMEONE RELATED TO ME.. it's a legal offence and if your executives come to my home (EVER) I will call the police on them. 5. For you to take pt.4 seriously, I have already filed a complained with The Banking Ombudsman, Reserve Bank of India, to Mr. Anand Prakash; Complaint # [protected] 6. Pooja was the one who called me and we got into an argument Aman took the phone from her.. You have some MEN working in your office (typical Indian Male Chauvinist PIG - Ladki dekh ke chauda hota-- please excuse my language !), who love to abuse women on the other side of the phone.. but will not stop their women colleagues from abusing. SC BANK, if you abuse an innocent person be ready to be meted with the same treatment - don't say then " Madam kaise baat kar rahi hai tu" ! Shame on you - a foreign bank and this is how your male employees talk to women.. No wonder Delhi/ NCR is the most disrespectful towards women (coz' your bank train your employees to be so) and rape capital of our country!

I am using Manhattan platinum credit card from standard chartered bank, When i crossed my credit card limit, they charged me over limit fee(which is fine), but it is charged on my previous card number . On discussion with they said that internal transfer can be done between accounts after payment is done.

When i paid the amount at the end of the month to my credit card account, i raised a request to transfer the charges which is paid into main account to the account where they have charged it.

After raising a 10 to 20 requests to settle the previous account by transferring amount from main account (which is actually there problem to do it), they have not done it . and all the time they have a different reason to explain.

Once they have transferred the amount to some other card(which is not mine), how can a executive can do mistakes like this.

These are request numbers which i have raised through phone:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

these are the requests made through mails:
KMM16642486V67714L0KM
KMM16615082V90883L0KM
KMM16612222V20544L0KM
KMM16452811V31329L0KM

I am sure i forgot some of the request numbers made through phone.

Anyways i am going to close the card for pathetic service. Just wanted to see if bank can take it seriously.


Please do contact me on my email : tariq.[protected]@gmail.com

I Ravindra Ramchandra Gajare, use standard charted credit card No.4196-XXXX-XXXX-4320 for last 7th years old. ISSUE Payment Due Date. 31st December 2013, the total outstanding dues in your card ending 4320 was Rs.3, 251.50 I have drop full payment Rs.3300/- Date.26/12/2013.Cheque no.115662. by cheque is returning standard charted bank. Not my mistake, My bank balance Rs.26000/ (date21/11/2013 to till date) i have issue 2nd cheque 29.12.2013 bank is receive payment my payment 6/1/2014 Rs.3300/-
this month bank wrong charges Late Payment Rs.500/-, Interest charge Rs.330/- & Service Tax Rs.102/-
I will not pay extra amount Rs.932/- (charges 30% on total due amt)
so i will not pay extra amt Otherwise Please closed my credit card account & full final settlement amount.
please Help me at the earliest



Regards,
Ravindra Gajare
[protected]

Dear reviews, My name is Mohammad uae resident since 2005, I started with SC bank since 2009, with personal loan of 250k aed, the bank treatment services are amazing, and I am happy being with SC, however in Feb 2013 the bank offered me a 50K aed credit card with extreme fast process of 4 days, the balance available was used for sure during the past 12 month, based on my plan to top up my loan and pay back the 50k I utilize, so far there was no worries for me since I was able to pay the minimum payment of 4 to 5k temporarily until I get my loan top up done. I visited Dubai mall branch willing to top up my remaining loan of 187k back to 250 k, and close the credit card, the bank agent was very sure that this is an easy processes and he asked me to wait for few minuets. The agent came back in 2 minuets with cold face!! Then I asked him what's the matter, the agent said " we are really sorry!! we are unable to top your loan based on new procedures posted by your company!! Which is, not allowing their employees from having more than 35%of thier salaries for loans payment!!!" And this is a percentage I already exceed by paying 6.5k toward my current loan, And having my loan approved, require my HR approval? Which means sharing my financial issues in details with the people who are monitoring my performance!! And this is honestly something I won't be able to do, so all my promotion chances will be kind of impassible. My credit card minimum payment due as for now is 4.9k+6.5k of loan payment out of my 15k salary = 3.5k and this is kind of impossible for me to survive with? As I have my family to support back home + my house rent, bills, gas and other expanses. So to mange a seloution after the top up rejection issue, I visited the collection department next to Dubai mall, and I explained my issue to a worker lady, that she said after reviewing my card details " we are very sorry sir, we don't do any settlements for clints who has a good payments record, we offer this only to the people who stop paying for more than 4 months"?? As she's asking me to stop paying and rich a point of a police cases, so the bank can accept to do for me a settlement, and that is something I am trying to prevent while I am there hoping the bank will support me in to turning my cridet card to easy installment, easy loan or top up, I don't even mind to pay back this 50k as 60k but in a way I can manage this payments. Later the collection department start to rain a hone calls, and I was explaining the same story, I am unable to pay this much, I will pay for sure if the bank helped me to have this credit as installments where I can mange to live. Over and over more calls and different people. Then later the collection departement start to contact me at my work place!! Mentioning the number you recive the calls from is for a out going calls only,[protected]. I tried to call many times but no way to reach, I called the number at the back of the card and the guy there (Mohammad) connected me to another lady that she asks me 2 numbers she gave me to solve my case, as well this'd numbers are outgoing calls only. Today morning I recive a call from,[protected] collection department, asking me to pay! I repeat the same story Howevr this guy voice tone was tough this time, and after few menuits of arguing, the said" I know where you work, I will come to your showroom and get the money? When I said I am unable to pay this much. Then I asked the guy if he is threateing me, by coming to my work place? And I asked him assertively for his name then he was so confused and asked me to wait on hold then he said, my manager will call you and I have to hang the phone. I have no comment so far for this kind of threatening policy, Is that the bank policy or staff initiative, I am not trying to cheat on the bank or do bad or so, I am asking only to solve my issue by making my payments possible to be paid, otherwise I am unable to survive. I didn't ran or avoiding calls, here I am chasing any contact person with authority so I can talk too, to find a seloution can make both o[censored]s satisfied as a bank and clinet. Looking forward to hearing from you. Kind regards, Mohammd

Dear Sir,
I would like to inform to your kind notice that on 15th January, 2014, I have received SCB Credit card E-statement. When I have seen the statement I have totally wondered that how they are calculated this much in such outstanding amounts.
I am indicate here for your ready reference;
Total Outstanding amount = Rs.27, 823.17
I have Paid (dtd 26/12/13) = Rs.10, 000.00
Total Outstanding Balance = Rs.17, 823.17
Total Purchases: Rs.7021.48.00 (for December, 2013)
December month No.of days: 31
Rate of interest : 3.54%
Total Interest = 17823.17*31*3.54%/31= Rs.630.94 (as per their calculation)

However, They have added interest for this month Rs.1551.43 (intentional infliction added interest).

I request you to kindly investigate in my case and take strictly action upon them and provide me justice without any hesitation. I hope you will do the needful at the earliest.

Thanks Regards,
Bijaya Kumar Mohanty
+[protected]
[protected]@gmail.com

Dear concern,

I ( jyoti babbar )have using your credit card -[protected]- from 09/13 but still there has not recieved any statement, now i have checked online its totally fraud company lots of charges reflect in my statement kindly resolve & help to clear this issue

Before that i refuse to pay any single amount in this account

Dear Sir/ Madam, Today I received my Credit Card No. [protected] Statement in which interest rate charged by Standard Chartered is very high. Breif summary about statement:- Previous Clousing Balance :- 41, 539.40 Payment/ Credit Given :- 7, 242.00 Purchase :- 0 Balance :- 34, 285.40 3.11 % Interest :- 1066.27 Interest charged by SCB :- 2075.00 (6.05% on 34, 285.40) Requesting you to revised you bill & provide the same. Elsewise please share the calculation of changing high interest. Awaiting for your prompt & corrective action towards my complaint. Regards Vikram Singh Jamnal Credit Card No. [protected] Ph No. [protected] E-Mail ID :- [protected]@rediffmail.com

I have applied for the loan transfer from Standard Chartered bank to Axis Bank. The Sphatica enterprises approached me for providing the services for Loan Tranfer. I have asked Correction on List of Document from bank. Written atleast more than 20 e-mails, Contacted Customer Helpdesk, Service Manager, Given Complanits and visited the Service Branch but these is no response from the bank. I am following up with the bank since last 3 month but there is no response. Can you help me on this.

I bought one Samsung galaxy phone from Flipkart.com in June 2013. After that I need to fly to UK. So, in advance, I have paid 10, 000 rs to my credit card for the EMI purposes. and transferred another 10000 rs in Nov to ensure my pending EMI's are not getting impacted.

But the bank story is completely different in this case. they have opened a dummy insta-buy account. On their wish they have taking amounts from main accounts after adding late charges/payments.

Now, Even after paying 20000 rs in advance (which is equaling to my purchase amount) still I need to pay another 4 months EMIS, as this money has been taken for interest/charges.

My Issues here are :

1. There is no communication that there is a dummy account being created and payments need to happen to that account only

2. If this is the case, how you can transfer the main card funds to dummy account at your wish and will

3. Not received few months bills

4. in the monthly statements there is no account no or full card no . In my case I dont have the card with me and my net password is locked out

5. I cannot change my mobile no even after confirming the required details on mobile phone


Can I request you to look into this.

My card ends with 5631
My mobile [protected] (as per bank records - [protected])






There was no earlier communication and strangely, they have credit the amounts from main account to this dummy account at their wish. they have added

Mail sent to the bank but no reply. Anthony Dmello <dmello.[protected]@gmail.com> Jan 2 (8 days ago) to governor, complaint.info, Sunil.Kaushal, director, complaint, pehredar, pehredar, peter.sands, John.Peace, Julio.Rojas, Donna.Daniels, Jeremy.Bolling., Richard.Meddin., Steve.Bertamini, Jaspal.Bindra, Tracy.Clarke, Richard.Gouldi., John.Carter, Luke.Farber, Ivonka.Tangher., marc.filion, tracey.weir Dear RBI, Requesting your Intervention as there is no reply from the Standard Chartered Bank. Being a foreign bank its taking customers for granted in spite sending them reminder mail. As per the RBI Norms Standard Chartered Bank is not providing full details of the customers. in spite telling them they are not fixing the problem. As per the Banks process every banks need to send the available limit of the customers how much he has used and also on net banking the same needs to be provided. I have 4 Credit Cards and whenever I make any transactions I get SMS how much I have used and how much is the available limit . But Standard Chartered Bank they don't provide these facility ... how will the customer will get to know how much he has used???????????? also on the Net Banking Available Limit is not available . How can RBI approve these banks if they don't provide full services. These banks just try to cheat people. I have highlighted this issue to the bank six months in fact that time they have reversed the charges when my credit limit was over drawn now again these type of problem is affecting my credit impact . I said the bank either Increase the credit limit or else send me sms how much is the available limit when I swipe the card. But the bank is not trying to listen and they are charging me with the over drawn charges. Top of this Bank people are replying they know that they guilty and avoiding my reply. Dear Media, Kindly highlight these issue as Foreign Banks are bulling customers. Regards