Standard Chartered Bank Complaints & Reviews

This is regarding the Enhancement pack linked to my credit card [protected]. In the month of February 2013, I had given my consent for the Enhancement card after SC(Standard Chartered) representative mentioned about all the benefits for the same. I was also communicated that if I cancel the card within 30 days, I shall be refunded the charges levied for this card. But I received the Enhancement pack card after a month of application and then I found that the associated brochure did not mention all the benefits that your representative had promised. Clearly the representative had made false promises just to sell the card. I called up customer care for the same. They said that I will be getting another card in few weeks that will have all the benefits. I waited for few weeks but I didnot recieve any card. Finally I requested for cancellation and sent back the kit in the month of March itself. Still I have made few payments against the Balance transfer account/Enhancement pack card account for 2 more months after cancellation request since I was conveyed that it will take some time to cancel the card on the system and I should make payments to avoid collection calls. But then I stopped making any further payments for this Enhancement card. I suppose it does not take more than 2 months to cancel a card. Moreover I have been paying for the card that I dont have assuming that I would be getting the refunds once the card is cancelled in your system. This is what I was told at the time of cancellation request. But now I get a communication from customer care that the cancellation request was beyond the time limit, so I shall not get any refund. Please bear in mind that I received the kit after a month and after that I raised the cancellation request and at that time also I had called up customer care regarding this asking since I got the card with such delay, shall I be getting any refund and I was told that I will get all refund since I had received the card with delay. I understand that request for cancellation is beyond 30 days limit of request of application but then it was fault from your side since I received the card only after a month and that too your representative had made false promises about the same. I have mailed several time to customer care since March. Everytime they reply the cancellation process is in progress. After 4 months, I receive a mail that I shall get no refunds. Now I cannot trust Standard Chartered bank any more. I fear I shall cancel my credit card and all relationship with Standard Chartered bank. HSBC and ICICI provide far superior service compared to you guys and They never make false promises and I never had any such issues with them since last 7 years.

I have got the credit card frm standard Chartered linked with Bajaj Finserv lending. Pathetic service they have. Unnecessary charges has been added in my bill. Also whenever I call customer care my cal has never been answered. I hav never got any assistance to even cancel my credit card. I would never recommend this fraud bank to any one for any product.

I am getting nearly 10 calls from the banks like Citibank,ICICI bank,Standard Chartered Bank for Credit card and Personal loan DAILY.
Whenever i am busy with some work that time these calls makes my work to delay and also disturbing.
This so frustrating that i don't want any calls from these Banks anymore.
My contact number on which these calls are made is: [protected].

Please Activate DO NOT DISTURB for Mobile.

Thanks,

Vitthal U.

Dear Bank,

Let me be very sorry for Using the unparliamentarily Language if any. As bank officials are doing the same from past long with me over calls.
Even there is never a proper reply from Bank Officials over my case for last more than 4 years.

TO Provide the Brief of my case
1. It started well back in 2007 where in i took a loan of Amount Rs 210000/- (2 lakh 10 thousand only) and a loan amount of Rs 84000/- in June 2007 wheren already i had a loan account no [protected] with running a dial up loan upto 08/12 payments already cleared up and first Installment with 01/36 was applied on 29-05-07.

2. In the Next Billing Cycle ie. Jul 2007 the SCB has Applied 3 Description into my account ie. [protected] with VIsa Gold for ROYAL SUNDARAM for Rs 9662/- which i have never applied for and also the VIsa GOLD credit card which i never accepted or asked for.
second [protected] with Master Gold having processing fees for DIAL up LOAn amounting to Balance Rs 1416. THIRD one [protected] with 4 EMI's Which i dont know what is it for as i have got cancelled the ROYAL SUNDARAM PREMIUM then why the hell they have shown the amount in the statement. other 3 is also under scanner, i dont know properly whether i have taken loan or not BECAUSE in place of me, bank itself have drawn that amount.

3.Again in September 2007 SCB have ROYAL SUNDARAM into my Statement, i wanted to know the Reason when i have cancelled the Insurance then why the hell, you [censored] apply it again and again into the account this amounts to Rs 6739/- again the same amount is divided into EMI of 24 Months.

4. In October 2007 Statement Bank Again Applied a ROYAL SUNDARAM insurance of Rs 12775/- and refunded me of cancellation of ROYAL Sundaram a sum of Rs 665/-, i wanted to have the Voice Clips if any for accepting the ROYAL Sundaram Insurance by BAnk. As I have never accepted the same. Also as per Bank officials over Customer care asked not to pay as they will cancel the same and it will be highlighted in the next statement cycle. but instead they have applied the late fees, interest and service tax.

5. In Jan 2008 statement bank has shown the TITANIUM CARD with no [protected] which i have never applied and doesnt have provided it in writing also. the amount is Rs 3370/-. this same game was played by bank for statements till june 2008 whereas i have cancelled the TITANIUM Card in Feb 2008 but bank didnt refunded my amount and cancelled the Card also.

6. When i strongly apposed the same in June 2008 then the bank stopped the EMI and Demanded for full amount in August 2008 statement. Whereas i Constantly paid the EMI amount which amounts to Rs 10000/- MOnthly till april 2009 as per my EMI Installment for the Loan Amount.
I also Wanted to know the Reason for Refunding the amount of Rs 2000 Instead of Rs 3500 For Cancellation of Titanium Credit Card.

7. Also to mention when i have cancelled the ROYAL SUNDARAM Insurance before time so why the hell bank has refunded the half amount, and as per the rule and regulation i was supposed to get the full refund of the amount without any penalty such as interest or service tax on it, as applied by bank.

8.If bank can see and have Specs then please have a look at the amount calculated on AUGUST 2008 calculation as Dial Up Multiplier as
a. 12/24 - Rs 3937.32
b. 14/36 - Rs 57894.37
c. 15/36 - Rs 139265.26 for which total comes out to be Rs 201097
and in Dec 2008 the SCB has Shown the same amount being credited to my amount for the loan amount such as
a. Rs 3937.32 , Rs 57894.37 , Rs 139265.26 which is same as in August statement but i have paid the amount as per my interest, bank should have deducted the same amount from the above amount
also started a new calculation with 01/13, 01/23 and 01/22. so in this case if i take already paid the amount of Interest per month which bank has forgot to mention in the statement and also as a proof i have in Bank Statement. Also to mention when the [censored] have cancelled the Royal Sundaram Insurance then why the hell the Bank still continues with the EMI for those Premium.
to continue further tif i have paid 12, 14 and 15 payments till August 2008 then Dec it comes out to be 16/24,18/36 and 19/36. I have paid Rs 40000 in 4 months as per my statement so bank should have deducted the same amount from the August 2008 statement amount and in Dec 2008 the amount will come out to be Rs 161097. but Instead bank has applied the same amount as in August 2008 for the repayment, so wanted to know the reason for Rs 40000/- fraud by Bank.
when according to my calculation the payment was made and the difference between the installment comes out to be as follows:-
Dec 2008
a. 16/24 - difference of 8 Installment which i need to pay whereas bank has shown 01/13, so don't you people know the Maths calculation for does have any CA to your Bank.
b. 18/36 - difference of 18 Installment instead of 23
c. 19/36 - difference of 17 Installment instead of 24.

9. As per all records the Loan Installment should have finished for 16/24 in Dec 2008 by August 2009 but Bank continued the same by Dec 2009. which is pure case of Fraud by Bank.
also for further Installment for 19/36 in Dec 2008 should have finished by May 2010 but bank continued it till Sep 2010. i dont know the reason for the same.
last Installment for 18/36 was for Jun 2010 but bank did it till October 2010.

The same documents have been provided to CRAP Employees of bank who it turn provides the [censored]G Assurance that the same will be rectified at the earliest.

10. I have again Taken a Loan of Amount Rs 90000/- on 31st March 2010 of amount Rs 90000/- for 24 months if applied the installment commencement from April 2010 it will last till March 2012 for which i have made a payment till March 2012 as per Card statement and Bank Statement. for which i have provided the documentary proof to useless Employees of Standard Chartered Bank.

11. Rest of the Amount what [censored]G Bank is doing for someone has deposited in his own account. So Look into the matter and Clear all the pending amount and if required send a senior Official of Bank which his ID card and Proper Documents so that we can share with him all the Documents and Clarify.

I know Very Well, You People will not Respond to this as bank has done a Fraud and they didnt even care in replying back the mail sent to bank. as i have encountered the same behavior earlier also.

DO THE NEEDFUL AT THE EARLIEST AND CLEAR ALL THE DUES BEFORE I MOVE FORWARD TO TAKE ANOTHER STEP.
ALSO DON'T THREATEN ME BY CALLING AT MY NUMBER AND ABUSING ME FOR KIDNAPPING AND MY LIFE AS DONE IN PAST ENCOUNTERS.

Regards,
Anil

Hi All,

This is just to aware you people against the Fraudulent Bank I.e. STANDARD CHARTERED.

Which does a fraud with each and every credit card customers of the Bank. if Complaint against them they threaten to do some useless crap like - Kidnapping the credit card holder, threatening of his life and be aware of the consequences to face by bank Bouncers.

Few things to mention,

I have taken a Credit card loan but the bank did a fraudulent billing and made the payment of the same after 10 payments of 24 payment cycle. with a gap of in between 6 months they made it to 36 payment whereas all the amount was same which i have paid to them. Now they have shown the extra amount to be overdue whereas as per my records the payment for the loan is over and same has been shared with bank officials and they have also agreed but no rectification has been taken place till now.

Bank officials are threatening me of my life and Kidnapping.

Please people tell me what to do, i cannt share the account number and Phone number, as bank employees will also be there on this side. they will again start blackmailing me.

Regards

Anil

Standard Chaterted Bank had debited my card Rs. 4000/- + taxes in March 2013 . when alert came, i had contacted to know why the debit since i had not used the card . i was informed that it was some advantage scheme. i had lodged complaint immediately as i was debited same amount during last year which without my knowledge, i paid and not utilised. however,unfortunately SCB sent the vouchers to my address which i had returned spending Rs.60/- being courier charges.

Though entry was reversed, about Rs.6/- kept as balance. I had lodged complaints several several times but only late fee was waived.I was assured that entire amount would be waived. Last month again i got a bill of Rs.126/- I lodged complaint but now they said i should pay entire amount with late fee. Since i had not used the card since last 5 months, it is unfair on the part of SCB to charge unilaterally.

Though i had requested the bank to cancel my card in February 2013, the same had not acceded to instead reduced the credit limit to Rs.36000/-. Hence I once again request the bank to waive all debits charged to me and cancel the card. i was not using the card since December 2012.

My Name is Saurabh Purwar. Credit Card was issued to me by Standard Chartered Bank in Sep 12. I was told by representative of the bank Ms. XX from Delhi Office that I will get the 5% cash back discount on my Any Bill & also waive off all last bill already dedicated max transaction of 500 Rs. However, when I received my monthly statement I was surprised to see that no cash back was given on my bill. After that I have called to customer care. The lady there told me that no cash back will be possible for your card. Because of transaction limit is increase 750 Rs.

Bank is not fulfilling its promises and it is a clear case of cheating and fraud. I need the help regarding this.

Regards,

Saurabh Purwar
([protected])

dr sir my complaint is that my cibil data is destroyed by satandard charted bank and levied me unnecessary intrest and late payment charges on illegal amount levied by friend finder .com without my consent also i have paid the amount still standard charted have not cleared my cibil data and not given me no dues certificate plz take necessary action

Mr Jagdish Prasad, a higher & reputed authority of Indian Railways had been alloted a credit card vide no. [protected] date of opening 09.02.2005 with high limit of Rs. 68000/- When took the CIBIL Report for some financial assistance from PNB, it was revealed that an outstanding balance of Rs. 29881/- payable to him for some last payment made on 12.10.2006 and said amount has been written off by your bank. It is shocking as well as...

Dear Sir/Ma'am,

With due respect I would like to narrate a case of cheating / misselling by Standard Chartered Credit Card Sales Executive. I have already raised a complaint to standard chartered customer support regarding but they people dont seem to have any interest in resolving my complaint.

The details of the complaint submitted to Standard chartered is as follows: complaint Ref No: 07/13/126747

Dear Sir/ Ma’am,
This is w.r.t. a misselling of a product by a sales executive of your credit card team. I got a call from your credit card team regarding a package (Advantage – card enhancement pack) being offered on my credit card on 07/06/2013. The lady on the sales call told me the benefits offered with the package. I was not interested in the package but the lady insisted that if I don’t like the package, I can return the package within one month’s time. She requested me to at least take the package and told me to return the same once I receive the packet. She dint mention the time from where my one month’s time countdown started and also she insisted me not to make any query in the confirmation call and told me that sir please I request you not to ask anything about the product in the sales call, just tell them to send the package at my address. I attended the call and did as told by her to me.
Anyways I got the packet on 27/06/2013 after 20 days of the verification call. I read the terms and conditions mentioned in the brochure. I called the customer care on 04/07/2013 and asked the customer care executive about the procedure to return the packet. The guy told me that I will get a call from the credit card team for the same and he gave me the service request no :[protected]. I got call from the credit card team on 10/07/2013. They told me that they will cancel the package but I will not be refunded the amount of the package charged on my card as the period of one month has been over and I could not cancel the package. I told her that I got the packet on 27/06/2013 and I requested for cancellation of the same on 04/07/2013. According to me, 1 month time will be over on 26/07/2013. She said the period started on 07/06/2013 when I got the first sales call. That was not told to me. And I dint ask anything during the verification call as she told me not to ask anything.
This is completely a case of misselling to me. I will have to pay 4000 + bucks for something which I don’t need at all. I wanted to talk to the sales executive who made the sales call and cheated me, but she said that she does not know who made the call and can’t arrange for the same.( There must be some body’s Employee code mentioned on the sales call conversion. )
I don’t want the package and want the charges levied on my card to be refunded. Kindly reverse my charges which have been levied on my card to avoid late payment charges. Kindly resolve the matter ASAP otherwise I will have to move to higher authorities.
The details of the card are as follows:
Card holder Name: Ashok Kumar
Card no: [protected]
Card expiry date: 05/18
DOB: 25/08/1984
Contact no: [protected]

After waiting for over 9 days, I dint get any written communication from them. I got a call from their credit card team on 26/07/2013, they told me that i won't get any refund and said I can go to RBI or even Supreme Court for the reversal but they wont refund me my money back. I asked them to give me this in writting, I got the reply from other side that I wont get any thing in written.

I again marked a mail on 26/07/2013 to the customer.[protected]@sc.com, card.[protected]@sc.com and head.[protected]@sc.com. The communication is as follows:

Dear Team,
W.r.t. complaint registered on 17/07/2013, till now and I have not received any written communication from your side, which you were mentioning in your previous automated generated mail that we will get back to you within 4 working days. However, I got a call from your credit card team and told me that they will not be able to get my money back and also cancelling the package worth rs 4500.00 issued on my card. But when I ask them to provide the same in writing they refused to do that and start telling me the terms and conditions now which were never told to me before this incident. They are asking me to give a valid reason for cancellation of the product , but actually this is a case OF misleading/ misselling of product to a new customer so, how one can provide a valid reason for deactivate the package . I could not ask anything over the verification call as I was requested by the sales executive not to make any query during the verification. This is coming out to be a complete case of cheating.
I request you to kindly look into the matter and NOT TO CANCEL THE PACKAGE UNTIL I GET MY MONEY BACK and request you to give me in writing that I will not be refunded my money otherwise I have to move to higher authorities or consumer court is only solution to my problem.
Kindly provide the solution on urgent basis. I am also belong to the same Industry as I am working with Axis bank as a Deputy Manager and know about all terms and condition very well.
Thanks and Regards
Ashok Kumar
[protected]

I am still awaiting for their response. I request you to kindly look into the matter as because of this I am not able to concentrate on my Job as well.

Thanking you in anticipation

Yours Truly,
Ashok Kumar
[protected]

Hi

This is with regards to my Credit card # [protected] which i am holding with stanc with bare minimum limit of 8000. last month i made minimum amount due payment of Rs. 500 which was credited on 14th of july 2013. on that they have levied late fees of 600 + stax for 1 day delay and overlimit charges twice of 500 each + stax + interest chgs of around 360. I asked them to waive off charges and i'll make the balance and close the card but they denied. I have even sent an email and they denied on email as well. I am unhappy with the service n limit provided and upon that chgs of around 2000 on pymt of 500. I can't pay those charges. Please assist...

Thanks & regards
Ramesh Gaba / [protected]
[protected]@hotmail.com

Have opened Standard Charted bank account as salary account on June 2010. Also recieved a platinum credit card after a month. I was a regularly paying credit card bills without defaulting any month. One day a female executive called from the bank and told about an offer. The offer includes discount coupons of many restaurants/places and can be activated with a one time payment. I agreed as it was a one time payment and received the card and coupons. After realizing that the offer is of not much use i planned to close this card. Called customer care and requested to close the account on 30,December 2010 (Ref: 03/11/027752 /UK/CR). I also received a confirmation SMS to confirm. So i sent a confirmation SMS to close this account on 02/01/2011.

I would expect to close this account in a month's time. Meanwhile due to a wrong PIN issued in HDFC ATM in office premises,the card was withheld in the ATM machine. So i had also opened a request to issue a new debit card. The card was delivered only after a month and the problem is i not only received the debit card but also the card i had requested them to close it. I had so many calls with a female executive from the bank.. She explained me that it's a loss to me if i close the account and she kept on hesitating to close the card even though i stubbornly asked her to close it even it's a loss for me as i had not availed any single offer.

My only question is Why did the bank not willing to close my card and it's the request i raised on Dec 2010, and till June 2011 they hesitated to close it. Is it a proper way of customer care. So again i placed a request to close it (Ref No: 05/11/075849 KMM6777114I15977L0KM). I wanted a written proof this time, so i sent customer care an email, but no response from anyone. Later on May 24th, i got a mail from hariharan.venkataramaniyer sent a mail that i have defaults in not paying the minimum due. I had so many frustating calls from the bank in which i continuously asked them to close the card, but they dragged me from Jan 2011 to May 2011. As a customer would you expect to pay for more than 6 months after raising a request to close the card? Why should one pay??

This can be tracked in calls if it was recorded for training purpose. I have given the reference numbers and dates of the requests. It's highly irritating with these people in Standard Charted and now they have around Rs.9000 as outstanding amount for me. Can you please help from these money frauds.

Standard Chartered Bank - Disputed transaction settlement:

Be aware before using Standard Chartered Credit Card! They are not at all efficient in resolving unfortunate complaints. They will play Ball Game with you causing frustration. It tool seven month of frustration with bank.. Consutomer care worst ever.


SCB Card Services,

After Six month of harassment at end, They said they cant process Dispute transaction as it was secure transaction. go and file FIR at police station. all Are making false promise.

HISTORY:

Card no. [protected]
1. 10/01/2013 two fraud transaction happen on my card.
Rs 100 at donate at wikipedia.org and
Rs 7328 at NETLLER london.

2. Immediately within an hour credit card ending 9048 was blocked. They asked me to get new card.
I said let Deal with first disputed transaction. once investigation complete I will apply for Card.

After one they provided credit for same. in my card ending with 9048. After that few week customer care said. from our end investigation completed u will get your amount back in your account.

3) After that only I apply new card
Card no. [protected]

After that I did one transaction with card ending 1104.

same night two more fraud transaction happen on my card.
1) 06/03/13 - money booker ltd london de - 44011.1
2) 06/03/13 - www.germentackle.de ekranth de - 20818.49

Immediately within an hour credit card ending 9048 was blocked.

Now six month story how it harassment given by Standard charted.

1) They given me temporary credit card for 20818.49. For 44011.1 they as this is secure transaction credit credit will not be given.

2) They asked me file FIR for amount 44011.1 As it secure transaction. So FIR copy will help us to investigation.

3) After few day I asked them about card ending 9048, They said Both fraud transaction still under investigation, I was just shocked.
As they said is completed earlier after that only I applied for Card.

4) After completion of investigation they said, you have to pay amount 100 & 7348. or re dispute again for investigation.
I have again send DDF from to re investigation. I asked then atleast send me closer report. How happen. They said we can not give those information.

5) after few days I again called to coustomer care, They said from our side investigation over. You will get Final credit for all transaction in two weeks.

6) After two week again I called them, They said All are under investigation. Every time when I called them they said differently.

7) After 4 month one Floor manager said. you need to send DDF for each transaction individually to process. I was shocked, After 4 month you are saying that, U need to send DDF for individually for each transaction. I did same, I sent each file again to them.

8) After many follow up. One day they said, Final Credit for 20818.49. Other three transaction under investigation.

9) One 10 july 2013 They Said we can't process as they are done using secure transaction, Pay full amount to get away hefty penalty
And Go File FIR. That is only option.

Now the question is.
1) It took 6 month to find, Rs 100 & 7328 those are secure transaction for card 9048.
2) If it was secure then y they have given temporary credit for card 9048. As they have not given to me for amount 44011.1 (as being secure transation)
3) Out of 4 Dispute transation 1 disputed amount got back, Three I have to pay. How can they say rest 3 are not fraud transaction.
4) They are not even giving details like from where transaction happen, which IP address, Which city it took place.
5) If they cant investigation why they said file FIR, Give us same, So we can investigation same as 44011.1 is secure transaction.

All the time answers from the costumer care is different.

As I already made payment of disputed transaction, so it not affect my credit score.

Now I have few options left.
1) file consumer complain, that i did today.
2) go to banking ambusment
3) next file case against standard charted in court. (if not resolved using above two)

Regards,

Mukesh Jain
Mob- [protected]

Standard Chartered.svg
Standard Chartered Bank Plc.
Registered Head Office:
1 Aldermanbury Square, London, EC2V 7SB, UK.
Authorized and Regulated by the Financial
Services Authority Number: 114276.
Opening Hours: 8:00 AM - 5:00 PM
Mondays-Fridays
Saturday: 10:00 AM - 2:00 PM
Our Ref#: SCB/ZC18
Your Ref #: SCB//UKNL/A4-X7/01

Date: 20th July, 2013

Attention: Khaled Abdalla Moh'd AL-Tamimi,
With due respect, I want to first and foremost expressed my great disappointment in your e-mail. I mean I am very much displeased with your thoughts and reasons. Let me tell you, so many people wish they had benefited from this promo including the Britain's to be more specific but on the contrary, it is strictly based on pure luck. You do not know how lucky and fortunate you are to have won in this year's promo and if you think you would like to blow this opportunity all up by yourself, the choice is yours as the funds are equally yours.

If i were you, i would go confidently in the direction of my dreams. Live the life i have always imagined. Let me tell you, once this is done and over, each day becomes a new life that you seize and live in it. So i advice you for the now to risk more than others think is safe, care more than others think is wise, dream more than others think is practical, expect more than others think and never let the odds keep you from doing what you know in your heart you were meant to do. Trust in your own instinct because your mistakes might as well be your own, instead of someone else's. I am telling you this because i do not want you to lose your funds at this time when all has come to a perfect end and you will never be poor again in your life.

I want you to forget about all the reasons why something may not work. You only need to find one good reason why it will because a diamond is merely a lump of coal that did well under pressure. Trust in yourself as you know more than you think you do as i do not want you to be more disappointed by the things you didn't do than by the ones you did because you have come this far.

I do urge you to file for a disclaim of your winnings. We have a copy of your winning Certificate and other financial documents in our possession. I can scan and email it to you for Authentication of your winnings. You are advised to make the payment in other to avoid losing of your winning and I never wanted this happen especially after i have gone this far to ensure the transfer of your funds to be successful and now you want to backdown. I really feel disappointed madam as i least expected this from you hoping that you were going to appreciate my effort but it is so sad that it has to happen this way. If you insist you have to voluntarily forfeit your funds, you can fill the disclaimer form immediately and send to me to enable us proceed with the next step of action.

Regards,
Mr. Hamilton Reeds.
Group Finance Director
E-mail: [protected]@zbavitu.net
Personal E-mail: [protected]@accountant.com
CUSTOMER CARE HOTLINE: [protected]
FAX:- [protected]
The Director International Remittance Dept.
STANDARD CHARTERED BANK PLC.
**Standard Chartered is authorised and regulated in the UK by the Financial Services Authority (FSA), registered number 114276. Standard Chartered’s VAT number in the UK is GB[protected].. Standard Chartered Bank plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service**
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Hi, I got a call from Standard Charter phone number [protected] at 10:56 AM, 19 July 2013. Representative insisted me to take a free card but when I refused to take it, he told me that card is already issued to you and it will charge you Rs 5000 annually and dropped off. I tried calling back to same number many time but he didn't replied. I also launched a online complain to bank, but didn't got any reference number against my complain. So I assume they are not going to take any action against it.
I would add here that I have never shared any document to bank although I am getting regular calls from this bank for a few months. Please suggest me.

Hi Team,

My name is Manickkavel Chinnadurai. I am holding a an aasan account with Standardchartered Bank. About 5days account suddenly in my online account I was not able to see my account details but can see my loan account details.

I immediately called Customer Care of StandardChartered Bank, They said to try next day morning, As they suggested I checked the next day morning it did not work. Then again i contacted CustomerCare again, they have asked for 24hrs time. After 24 hours i called again and they again asked for 24 hours...... it kept going on like this for 3 days. Finally they said that some kind back groud work ig going on with in the bank and finally they Updated me saying that i will be fixed only after 1.5 months.

Not sure..............which customer will wait for 1.5 months.....................???

Also, I am currently living in Qatar, My debit card is not working and I cannot do online transactions as well..............I am struggling to do money transactions...............

Any suggestions.....Any help available..............

Hi,
I am holding a Manhattan Credit Card and I have been fraudulent billing (wrong service and interest fees) issues multiple times. What makes the matter worse is the lethargic customer care service who respond to emails after months (and that too not always). The IVR (telephonic service) is even worse. First of all, it's not toll free, at least for my region (Bangalore). Also, the phone line keeps getting disconnected multiple times while in process of authentication. Even after trying multiple times and getting to reach an actual customer care representative (if you are lucky), you are not sure when the call will get abruptly disconnected. This issue has happened to me several times and now I have lost patience. The average number of calls I have to make is atleast 50, if I want to speak to a customer care representative.

I purchased a Samsung SIII smart phone from bajaj electronics on 20 April 2013. I purchased with offer of 15% cashback using standard chartered credit card. I converted it to EMI. Its been around 3 months, I have not yet received 15% cash back. I have been emailing these guys since 2 months. This bank is bluffing customers. I am irritated with their behaviour. The complaint number that is registered with the customer care of standard chartered bank is KMM14396758V16988L0KM.

Here are the details of the purchase.
Customer Name: Thirupathi Bandam
Mobile: [protected]
Product: Samsung S III mobile
TID: 40928328
Batch Number: 000025
INV Number: 000099
BILL Number: 1641
Date of purchase:[protected]
EMI TXN ID:513192

I am attaching bill for reference.

Dear Sir/Madam,

I was applied personal loan on SCB bank Rajaji Salai last week (i have my savings account and owe credit-card on SCB). After submitting documents for address proof, i have received cibil confirmation call and house verification. On 12th July 2013 i have got a call confirmation for the loan 2.93 lacks and they want me to provide 5 cheque leaves and one pan card Xerox and the guy spoken with me says once the cheque leaves collected 24 hours the loan amount will be delivers to my account. I asked them to come and collect that by 2 pm on same day. But the document collection representative come 2 hours earlier (by 12 pm). I requested him to come by 2pm. after that i don't know what happens no one calls me i just wait until 6pm nobody comes to collect that document.

Saturday no response, Sunday no response. Monday no response.....

Finally Monday afternoon I called them, asked about the loan status. And they said that loan is holed by the credit team and reported the reason "1. I have already one hand loan, 2. Above 16 k commitment" based on credit teams confirmation call with ME. The problem is No one calls me, i have not reported to anyone about that. I believe that there should be a naming confusions that should be resolved.

There is somebody gave the false statement against the loan process. Also there is no proper response and nobody give me a clear picture about this issue. This is really disappoint me and stop looting your one of the most loyal customer.

Regards,
Nagarajan,
[protected].

I am using Standard Chartered Bank SUPER VALUE TITANIUM card. They had not mentioned about process to close the card anywhere either on there site or in the documents sent with the card.

So I had asked for process to close the CREDIT CARD 5 times through email to customer care. In my emails I had clearly mentioned that I do not want to close the card now, I just want to know the process to close the card.

instead of sending me process to close the card, every time they are asking me to send request to cancel the card and they process it. Which is clearly indicating that they are acting in transparent manner for my query.

Please go through the following email communication b/w me Standard Chartered band customer care:


Ref : 07/13/038043/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated July 08, 2013 .

We are concerned to know that you have requested for the cancellation of your
card. We have forwarded your request to the concerned department. One of our
executives will get in touch with you shortly in this regard.

We request you to bear with us in the interim.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

P Bhuvaneshwari
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us :
customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques,
Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from
6 months to 3 months from the date of issue of the instrument."



Original Message Follows:[protected]----


At this point of time I am only interested in knowing the process of closing the
card. Because it is not mentioned anywhere neither on your site nor in the
documents sent with the card.

So please just send me the process to close/surrender the Super Value Titanium
Card which I am having with all the details like charges (if there are any),
time it will take etc.

I will decide it on my own whether to send request to cancel card account or
not.

And please please please this time don't send any crap reply. Either send the
process to close the account which I had requested or just say clearly that you
will not share this information ... (No bakwaas please)



Thanks,
Sandeep Singh
Cell: [protected]



On Sat, Jul 6, 2013 at 2:51 PM, customer.care <Customer.[protected]@sc.com> wrote:


Ref : 07/13/025357/SP/CRD

Dear Mr. Singh,

This is with reference to your e-mail dated July 05, 2013.

We are concerned to note that your earlier interaction with us did not elicit a
satisfactory response. We regret any inconvenience caused to you in this regard.


We understand from your communication that you wish to cancel your card account.



In this regard, if you wish to cancel your card account, we request you to
revert us with your confirmation for us to do the needful.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank
Padmavathy Bai G
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.
Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately.
Login to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html
Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html

"As per RBI guidelines, effective April 1, 2012; the validity period of
Cheques,
Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from
6 months to 3 months from the date of issue of the instrument."



Original Message Follows:[protected]----


This is getting pathetic now.

Will you guys please send simple and clean answer to my question.

This 3rd time I am asking that just send me the process to close/surrender the
Super Value Titanium
Card which I am having with all the details like charges (if there are
any), time it will take etc.

Just send me answer of my question, No talking please, do not waste your
and my time by sending these kind of replies.


Thanks,

Sandeep Singh
Cell: [protected]



On Fri, Jul 5, 2013 at 11:07 AM, customer.care <Customer.[protected]@sc.com> wrote:


Ref : 07/13/012280/SP/CRD

Dear Mr. Sandeep,

This is with reference to your e-mail dated July 02, 2013 .

e have noted the concerns raised by you with regard to the revision in the
features of your Titanium Card.

In order to align itself to the market conditions the Bank will change the
features and offers its products from time to time. This is in line with the
agreed terms & conditions of the product.
As per the revised product features of your Titanium Card, the minimum
transaction value for cash back is increased to Rs.750.00, the Cash back is
capped to a maximum of Rs.100.00 per eligible transaction, and to Rs.500.00 per
month for all cards owned by the customer.

A prior information to this regard was sent to all our customers through their
last 2 month's statement of accounts

We hope the above mentioned explanation would satisfy your query.

We confirm that we have updated in our website regarding the change in features
of the Titanium Credit Card. We request you to visit our website for further
clarifications.

We are concerned to know that you have requested to cancel your card
relationship with us. We request you to reconsider your decision and provide us
with another opportunity to be of service to you.

We once again regret the inconvenience and we request you to treat your
experience in isolation and not as a reflection of our commitment to delivering
superior customer service. We look forward to your continued support in the
years to come.

Assuring you of our best services always,

Yours sincerely,

On behalf of Standard Chartered Bank

Kamini T
Officer - Customer Care

We would like to know whether you are satisfied with this e-mail interaction.


Please click on the following link to provide your feedback.
https://forms.online.standardchartered.com/public_website/india/e-survey/

Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard
Chartered Bank will never call or send SMS/emails asking for such details. If
you receive an OTP without request, please intimate the bank immediately. Login
to Online Banking through our secured website

For more details on our complaint management policy and Banking Ombudsman
Scheme, 2006, please visit to
http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html

Standard Chartered Bank is committed to making your banking with us a pleasant
experience and values your feedback:

Visit Us : www.standardchartered.co.in Write to Us :
customer.[protected]@sc.com

You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji
Salai, Chennai – 600 001 or reach our Phone Banking executives at
http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html



"As per RBI guidelines, effective April 1, 2012; the validity period of Cheques,


Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced
from 6 months to 3 months from the date of issue of the instrument."



This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at
http://www.standardchartered.com/en/incorporation-details.html.





This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at
http://www.standardchartered.com/en/incorporation-details.html.





This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.